Suddenly, the audio was gone - please help

My audio is gone, just happened... settings are on, everything is on. This means I don't hear my phone ring, notifications from text, email, whatsapp or alarm. Sometimes, I can't hear the person at the other end of my phone, so outgoing calls are hit and miss... 
I have checked everything, but no luck. Is there a secret MUTE button somewhere I have missed? Need I say - colossal inconvenience. 

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Iv just introduced midi into my studio im running logic9 and have brought Midiman Aniversary 4in 4 out to my set up midi is running well but i cannot seem to mute or solo midi regions an isolate them from the audio can someone please help me Murray.

    Iv just introduced midi into my studio im running logic9 and have brought Midiman Aniversary 4in 4 out to my set up midi is running well but i cannot seem to mute or solo midi regions an isolate them from the audio can someone please help me Murray.

    Hi Charlotte,
    You don't say what your version of Windows you have. Assuming XP, go to Start | Run, type DXDIAG and click OK. Click the Sound tab and run the tests to eliminate a hardware problem first of all. If you don't hear anything, check your cables first of all. Also make sure "Mute" isn't checkmarked in your sound setup. You'll find that in Windows Control Panel.
    Which browser do you use? If you have Firefox 4, sign up to the HTML5 trial @ http://www.youtube.com/html5
    HTML5 is the latest video standard and doesn't require Flash player. Google is in the process of converting all its files to work with the new format. It may solve you problem. If you don't have Firefox 4, you can get it from here: http://www.mozilla.com/en-US/firefox/fx/
    IE8 doesn't support HTML5.
    To clean out your temp files, go to Start | Run, type: CLEANMGR and click OK. Click OK again to start the utility. Tick all the boxes except "Compress old files" because the latter takes too long, and then click OK. You can run this utility any time you wish by the way.
    The above steps will hopefully fix your problem. If not, post here again please.

  • Thumbnails still appear but the photo is gone - please help!

    I've already Googled the crap out of this, and it's happened before and I was able to use Finder to recover some of the original files, but I can't seem to do that this time. Maybe I'm not finding the link that helped me before or something but I NEED these photos.
    I'm using iPhoto 11 and I use Lightroom 5 to edit. I drag flagged images from iPhoto to LR and then export to desktop first, then I move them into iPhoto and Finder - the same album in each location for easy access and multiple backup. I hear 'dragging' can sometimes mess with files, though I'm not sure why. And besides that I am not good at organizing LR so that may contribute to it. I simply import, edit, export and move onto the next project. I only want to use it like a post processing program, not an uploader or storage program....
    When I test an image that isn't already gone like this, from the same album, it doesn't work. It won't drag and I can't even find iPhoto library while inside LR in order to manually upload it.
    This must be an issue with LR/user error because the images that are currently gone are images I've already edited/exported. I'm sure to not delete from disk when I delete photos from LR though, so I just don't know!
    Help I'm definitely lost here!

    You start to go wrong right here:
    I'm using iPhoto 11 and I use Lightroom 5 to edit.
    Lr is not an editor. Like iPhoto it's a database with lossless processing. Images need to be imported and exported from it. You really need to choose between the two apps as they occupy the same role in the workflow. Using both is like writing your novel in TextEdit and Word at the same time.
    I drag flagged images from iPhoto to LR
    You're not getting your original files, just the iPhoto previews.
    I only want to use it like a post processing program, not an uploader or storage program....
    Then you are better off using a post processing program and not a manager instead of one. All your problems come down to that.
    So, get an external editor - and in the list below they are all less epensive than Lr, - and your workflow will be a lot less complicated.
    In order of price here are some suggestions:
    Seashore (free)
    The Gimp (free)
    Graphic Coverter ($45 approx)
    Acorn ($50 approx)
    Pixelmator ($50 approx)
    Photoshop Elements ($75 approx)
    There are many, many other options. Search on MacUpdate or the App Store.
    You can set Photoshop (or any image editor) as an external editor in iPhoto. (Preferences -> General -> Edit Photo: Choose from the Drop Down Menu.) This way, when you double click a pic to edit in iPhoto it will open automatically in Photoshop or your Image Editor, and when you save it it's sent back to iPhoto automatically. This is the only way that edits made in another application will be displayed in iPhoto.

  • How can i get back deleted text messages, my phone has been bcakup after i knew the messages had gone, please help these messages are very important to me. anu help would be great   many thanks

    i have a iphone 4s

    Are you on iOS 7? Because if so I too had the same problem. What I did was go into my messages and I went to create a new message. Then in the field that says "To", type the person/contacts name and then go into the message box. After that all of your deleted messages should reappear.

  • HT1689 Why is my money gone my sister just gave me a card for $25.00 and I loaded it on iTunes and it logged me out and my money's gone PLEASE HELP!!

    hy is my money gone my sister just gave me a card for $25.00 and I loaded it on and I got out of my account and now the money's gone PLEASE HELP!?!

    Sounds like either the Display or Graphics chip, that will not be cheap to fix. Because it is a 2006 and getting on in years, it might be best to move whatever you want to keep over to your newer iMac using Firewire Target Disk Mode and let it rest in peace.
    see > How to use and troubleshoot FireWire target disk mode

  • Suddenly my music videos won't play on my iPad. I just get the audio? Can anyone help me with this please?

    SUddenly my music videos won't play on my ipad1. I just get the audio. Can anyone help with this please?

    Look in the Videos App and play them in there.

  • HT3964 Hello, my isight camer is not working properly, i was using photo booth and suddenly the image was black or too dark and also ichat and facetime are too dark as well, please helpme out i can not find any solution.

    Hello, my isight camer is not working properly, i was using photo booth and suddenly the image was black or too dark and also ichat and facetime are too dark as well, please helpme out i can not find any solution.

    read this and see if it helps: http://support.apple.com/kb/ht2090

  • I opened up a radio site that i used to listen to on my old computer, but when i opened the site up, it said it needed a plugin, then it couldn't find the plugin and said unknown plugin (audio/x-mpegurl) please help!

    i opened up a radio site that i used to listen to on my old computer, but when i opened the site up, it said it needed a plugin, then it couldn't find the plugin and said unknown plugin (audio/x-mpegurl) please help!

    ChrisJ4203,
    Thank you for the help.  Every app on my phone was downloaded using my old I-tunes ID.  I just hope that they will re-download under my new ID because I still can't change it on my phone.  In order to change to the new ID it says I have to sign out from the old ID and change to the new one.  My problem is that I don't remember my password to be able to sign out from my old ID.  Then the phone says it can change my password through e-mail and I  agree but I never get an e-mail at my old address or the new one.
    BHuyett

  • I am not able to launch FF everytime i tr to open it, it says FF has to submit a crash report, i even tried doing that and the report was submitted too, but stiil FF did not start, and the problem still persists, please help me solve this issue in English

    Question
    I am not able to launch FF everytime i try to open it, it says FF has to submit a crash report,and restore yr tabs. I even tried doing that and the report was submitted too, but still FF did not start, and the problem still persists, please help me solve this issue
    '''(in English)'''

    Hi Danny,
    Per my understanding that you can't get the expect result by using the expression "=Count(Fields!TICKET_STATUS.Value=4) " to count the the TICKET_STATUS which value is 4, the result will returns the count of all the TICKET_STATUS values(206)
    but not 180, right?
    I have tested on my local environment and can reproduce the issue, the issue caused by you are using the count() function in the incorrect way, please modify the expression as below and have a test:
    =COUNT(IIF(Fields!TICKET_STATUS.Value=4 ,1,Nothing))
    or
    =SUM(IIF(Fields!TICKET_STATUS=4,1,0))
    If you still have any problem, please feel free to ask.
    Regards,
    Vicky Liu
    Vicky Liu
    TechNet Community Support

  • I've upgraded to OS 10.8.2 and my Bowers and Wilkins MM-1 Speakers were working fine until today, and now they won't play any sound at all, even though iTunes shows the audio is playing. I've tried both the headphone jack and the USB port. Please help!

    I've upgraded to OS 10.8.2 and my Bowers and Wilkins MM-1 Speakers were working fine until today, and now they won't play any sound at all, even though iTunes shows the audio is playing. I've tried both the headphone jack and the USB port. Please help! I don't want to have to be stuck using my internal speakers!
    Thank you,
    Chris

    Michael,
    Thanks. I haven't mixed down the audio or checked the number of tracks in Prefs. Good points.
    As far as a mixdown goes, I'll definitely give it a try, though I wonder whether or not the tracks will be recognized during mix down recording - given that you can't hear either of those segments in playback. Just have to try.
    Re the preferred number of allowed tracks - I'll go check as soon as I send this off, but I'm not sure that applies in this case, since the two Channels containing the segments that are pinked out are not in additional tracks. I should have mentioned that other audio clips and segments on the same Channels in the SAME tracks ARE heard in playback. As are two additional track in the 2nd Sequence. It's only when the two sequences are joined that the pink tinted segments can't be heard. Within the sequence the same audio cuts playback as they should. Thanks again &
    Best regards,
    David

  • I bought a iPhone and I was able to log into my iCloud with no problem and when I tried to update it it kicked me out and now it's asking me for the old apple user please help what can I do...?

    I bought a iPhone and I was able to log into my iCloud with no problem and when I tried to update it it kicked me out and now it's asking me for the old apple user please help what can I do...?

    Contact the original owner, and ask them to remove the device from their icloud.
    http://support.apple.com/kb/PH13695
    HTH

  • Since installing the latest update on my iphone 3gs this afternoon whatsapp now says it cannot access my photos.  I have gone to settings-location services- but whatsapp is not listed in the list below.  Please help!!!!

    since installing the latest update on my iphone 3gs this afternoon whatsapp now says it cannot access my photos.  I have gone to settings-location services- but whatsapp is not listed in the list below.  Please help!!!!

    Contact Whatsapp for support.
    There is no logical expectation for Whatsapp to be listed under location services or for that to have any affect on what the app can access.

  • Hi, my iphoto had a transparent ? mark on it and wouldn't open so I dragged it onto the desk top and now it has disappeared... I cannot find it anywhere in my finder, it seems to be gone, please help!

    Hi, my iphoto had a transparent ? mark on it and wouldn't open so I dragged it onto the desk top and now it has disappeared... I cannot find it anywhere in my finder, it seems to be gone, please help!

    You have one and possibly two problems.
    First problem you tried to open the iPhoto library with iTunes and appeared to have set iTunes as the default app for iPhoto Libraries. That isn;t going to work.
    To fix that select the iPhoto library in the Finder and do a File->Get Info. In the middle of the Info window you'll see Open With dropbox. Click on that and select iPhoto, then select the Change All button
    This will get iPhoto back as the default app to open iPhoto Libraries.
    Double click the library now and if nothing else is wrong iPhoto will open the library. If it does do as Michael wrote and go to the Applications folder and drag iPhoto to the dock to remake the shortcut.
    However since you started this thread by saying that the iPhoto shortcut in the dock had a question mark on it it is possible that iPhoto is missing from your Applications folder. If it is post back.
    regards

  • Hello Sorry for the inconvenience, but I have a problem in Java I can not open files, audio chat, which type of jnlp after the last update of the Java 2012-004 Please help me in solving this problem.

    Hello Sorry for the inconvenience, but I have a problem in Java I can not open files, audio chat, which type of jnlp after the last update of the Java 2012-004
    Please help me in solving this problem. 

    Make sure Java is enable in your browser's security settings.
    Open Java Preferences (in Utilities folder)
    Make sure Web-start applications are enabled.
    Drag Java 32-bit to the top of the list.
    jnlp isn't an audio file format. It's just a java web-start program (Java Network Launching Protocol).

  • My bos has ipad 2 with ios version 4. He had upgraded the ios become 5, suddenly his data was gone. Is the aome tools to recover his data.

    hi,
    introducing my name is Tahyan Tatah, you can call me Tata
    My bos has ipad 2 with ios version 4. He had upgraded the ios become 5, suddenly his data was gone.
    Is there any some tools to recover his data.
    Thanks
    Regards,
    Tata
    <Edited By Host>

    No, it will still stay as IOS 7.0.4

Maybe you are looking for