Suddenly this morning, I was told my trial to Acrobat has expired.

After working on my PC for several hours this morning, including using Acrobat to covert files, I received a notice that the trial for Design & Web Premium has expired and that I needed to login to resolve the license. When I attempted to login, I was told my password was invalid. I requested a password reset, but never received the updated password. I next logged into the Adobe site (using the "invalid" password that had been rejected!), and tried to find a solution. I saw a post from someone who has the Master Collection and received the same message four days ago, with no resolution.
So, here's the crux of my concern: Why, if I have a valid software license for Web & Design Premium, am I told my trial has expired? I'm looking at the DVD that we purchased through CDW and registered with Adobe. At this point, I am unable to access Acrobat and can't complete several critical tasks.

Epilogue
Not sure how it happened, but yesterday afternoon I received an Acrobat update notice. I updated the software and rebooted, but was then presented with the same dialogue box that my free trial period had ended and I needed to license the software. This time when I clicked the "License" button, I was presented with a dialogue box that asked for my serial number. Since I purchased the software more than two years ago, I was hard pressed to locate the number! In reading through the docs, I found a link for volume licensing, which was the method we used to make the purchase (we are a non-profit organization). I logged in there, secured the proper serial number (which I have now archived in two places!), and entered it. Once it processed the request, Acrobat returned to it's normal state and I am now able to use Acrobat again.
Summary
I'm still a bit surprised how many hoops one has to jump through to gain access to software for which we have a proper license. I would imagine others have experience similar frustrations in trying to resolve this issue and think it would be helpful to be able to communicate with someone at Adobe at some point in the process (after initial search of the knowledge base/community produces no results.

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