Suddenly Unable to Connect to FaceTime

I have a MacBook Pro running 10.8.5, and iPad 2 and an iPhone 5 both running iOS7. My girl friend has a MacBook running 10.7. We were only able to connect if I called her on my iPhone. Suddenly, I can't connect to her at all, neither of us changed anything else. Ideas? When she calls me via FT, I hear her MacBook ringing, but I get nothing. and same when I try to call her.
One more thing, I did change one thing...I shut down my iPad. That's the only change, no software updates, nothing. Suddenly no connection at all.
And all along, video quality is terrible even though I have the fastest internet speed AT&T offers and she has very good speed as well.
TIA

Hi davethetrumpeter,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the links to see more details and screenshots in the section entitled "Use iMessage and Facetime with multiple devices"
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Cheers,
- Judy

Similar Messages

  • Why does my iPad2 suddenly keep losing connection on facetime?

    Why does my iPad2 suddenly keep losing connection on FaceTime and tries to constantly reconnect?

    Does it happen anywhere that you use FaceTime or only in your home WiFi network? If it happens with your home network, have you tried power cycling your router? Unplug it for about 30 seconds and then plug it back in.
    Turn WiFi off and on in the settings. Reset the network settings.
    Have you tried any troubleshooting steps at all?

  • We are unable to connect to FaceTime.

    We are currently unable to connect to FaceTime? Both internets are connected and working?

    http://support.apple.com/kb/TS5419
    read this. As of April 16, all devices that use facetime must be updated to a certain level to function.

  • I have a 5th generation iPod touch that is suddenly "unable to connect to the server", not entirely sure what this means but I'm unable to connect to the internet even though I'm connected to Wifi. Can't connect to iTunes on my pc either. Any input?

    I have a 16GB iPod touch that suddenly stopped connecting to the internet last night. Everytime I try to get mail, or access anything with Safari I get a message saying that it can't connect to the server. Also I've plugged it in to my home computer but it won't connect to iTunes either. I haven't updated to iOS8 yet as I didn't have enough space for it and I had planned on deleting all my music files, updating the software and putting whatever music I could fit back on to the device afterward, but now I'm hesitant to do that as I have no way to get any of the files back onto the device. Could this be because I haven't updated to iOS8 yet? I've been having other problems such as apps crashing unexpectedly lately as well, for example my music shuts off randomly and apps such as Twitter and Tumblr and a few others crash on launch. I'm definitely not a genius when it comes to technology by any means, so I have no idea what's causing this problem or how to fix it, any help would be greatly appreciated!

    Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network      
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • I am unable to connect to facetime . it says connecting but then fails?

    We have several apple devices connected to same apple id- 3 iphones and one ipad. we are trying to connect on facetime. i am unable to connect- it says connecting and then failed

    What version of iOS are all of you running?

  • My iPhone 5 is suddenly unable to connect to my home wifi

    Hi,
    Please can you help. My iPhone 5 has suddenly stopped being able to connect to my home wifi,unless I am standing right next to the rooter. If I take it into another room my iPhone 5 won't connect, it is able to see the network, but says unable to connect. My iPhone 4 and ipad is able to connect in all other rooms in the house still , where my 5 used to be able to connect. How can I fix this, it is clearly the phone an not the wifi.
    I have already-
    Restarted the phone,
    Reset the phone
    Reset the phone network settings
    Reset the rooter
    Thanks

    This is the exact same issue i am having. I just posted a question a minute ago. I wonder what is happening??

  • Suddenly unable to connect to my webserver

    Hi everyone.
    So I ran into a sticky situation on a swf that has been working quite well for several years and this morning out of the blue my test movie (local) suddenly refuses to connect to my web server. I think the culprit is the new flash debug player I installed last night. I upgraded to 10.1 from 9.something. After sifting through countless google searches and beating my head against my desk for the past few hours Im at a total loss as to what happened and how to get my local testing working once again. The really confusing thing is that I can publish and upload to my web server and it works just fine. (Not really an option as a compile/upload takes a bit less than 10 mins)
    Im running Flash Pro 8
    So the first thing I did was uninstall the new flash debug player. Ran a test movie, no luck (Error opening url()...)
    Next I downloaded and installed Flash player 9 content debugger (netscape-compatible browsers). Ran a test move, no luck
    Gotta be my server then, nope all directories/files and permissions are exactly the same.
    Hummm... I wonder if I can connect to my server at all? I uploaded a brand new test file (test.txt) to the server and open it in a browser to make sure its accessible. Created a new fla with the following code:
    var server:String = "http://www.campaign63.com/resources/test.txt";
    this.createTextField("params_txt", 10, 10, 10, 100, 21);
    params_txt.autoSize = "left";
    System.security.allowDomain(server); //shouldnt be necessary but I want to rule as much out as I can
    var my_lv:LoadVars = new LoadVars();
    my_lv.onLoad = function(success:Boolean) {
        if (success) {
            trace("text file successfully loaded");
            params_txt.text = my_lv.testValue;
        } else {
            params_txt.text = "unable to load text file";
    my_lv.load(server);
    with the local playback security set to "Access network only"
    Fails: "Error opening URL "http://www.campaign63.com/resources/test.txt""
    To rule out my code I change the first line to: var server:String = "test.txt"; it works (regardless of the local playback security setting)
    Im am at a total loss...
    Any help would be greatly appreciated

    Yeah, I did that after thoroughly reading the page
    Still no luck. As I was doing that I noticed that I didnt get the "sandbox" message with the setting tab that would take you to the FP global setting page unless I tried to open the swf from windows explorer. Opening from Flash it just give the "error connecting to url..." message. Anyway I did add the local folder location that contains all the related project files. Also when I right click and "open with" I am only give the option to open with Flash Player 8.0 r22. I cant find the new Player that I just reinstalled (after a restart). Not even with a windows search. However if I verify my version I get 10,1,53,64 debug yes.
    Just to verify that something in flash could connect to the internet my old ftp login for "open from site" can connect. It has to be the player, right?

  • Suddenly unable to connect to wireless network...exhausted all fixes

    I’ve got an odd problem with my two-week old MacBook Pro and its connection to my wireless network. I’ve done what I think is pretty exhaustive troubleshooting, but remain baffled. Here’s the story.
    This morning I connected to my wireless network (DSL 2WIRE modem/router) with no problem. This afternoon I returned and Airport refused to connect, giving me the error message, “Airport is unable to connect to the wireless network…” The network shows up as being available, but when I attempt to connect, it wont. (I didn’t make any changes or install any programs this morning).
    Here’s what I’ve done:
    [1] Restarted the router
    [2] Repaired permissions
    [3] Deleted the network’s entry in Keychain Access
    [4] Re-entered my WEP code (assuring it is in correctly; I’ve tried both with the “$” and without)
    [5] Used interface robustness and without.
    [6] Attempted to join the network from the System Preferences>Network.Airport route.
    [7] Created a new account and tried connecting.
    Other tidbits of information:
    [1] Another MacBook in the house connects to the network with no problem.
    [2] My MacBook can connect to another (unsecured) network that I can “see” in my house.
    So, it would seem my Airport card is working okay.
    Any ideas??

    Some more info (in case anyone is listening...)
    I tried turning off the WEP code and could connect. (Since I share files on my home network, this isn't a "solution").
    I also tried Resetting the MacBook Pro System Management Controller (SMC)(See: http://docs.info.apple.com/article.html?artnum=303319). I did this (I think -- there wasn't any indication that the reset "took"), but alas -- no luck.
    I gave Apple Care a call, but the support guy, while courteous and all, didn't have anything to offer other than telling me to take it in to an Apple Store for a repair (clearly it isn't a hardware issue).
    Heeellllppppp!

  • I am unable to connect on facetime.my daughter is waiting but it won t connect saying that she is unavailable for facetime

    I am trying to connect using facetime to my daughter who's ready and waiting! But the message saying she is unavailable for facetime keeps coming up.

    http://support.apple.com/kb/TS5419   -UPDATE
    Pay attention to step 1:
    If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/ts3367
    If you encounter issues making or receiving FaceTime calls, follow these steps:
    Update both devices (your device and your friend's device) to the latest version of iOS.
    If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.
    Verify that FaceTime is enabled in Settings > FaceTime.
    If the issue persists or if you see the message "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
    If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't disabled in Settings > General > Restrictions.
    Verify that the date and time are set correctly: Tap Settings > General > Date & Time and turn on Set Automatically.
    Verify that both parties have an active Internet connection and are connected to a Wi-Fi network or a cellular data connection.
    Verify push functionality using Mail or other applications that use this feature. FaceTime uses push notifications to send and receive invitations.
    Make sure that you have the correct phone number or email address.
    Restart your device.
    If using FaceTime over a Wi-Fi network, go to the steps to resolve Wi-Fi network issues.

  • Suddenly unable to connect - WRT54G

    I have a Linksys WRT54G router connected to a PC.  2nd PC connects fine via wireless adapter.  1 laptop connects fine.  Newest laptop connected fine until 4 days ago.  Now it shows the wireless network with full signal, but is unable to connect for more than 30 seconds to 3 minutes at a time with long gaps of no connectivity between. I am able to connect to other wireless networks with no lag or drop, outside my home.
    I have: reset router, powered down and powered up modem & router, changed SSID from default name, turned off firewalls and antivirus (back on since nothing changed), disabled MAC and Security Mode on router, updated drivers, restored the laptop to a date before the problem occured.  
    Out of ideas and very hopeful that there is a fix.  Any help is greatly appreciated!
    Solved!
    Go to Solution.

    First of all, set "SSID Broadcast" to "enabled". This will help your computer find and lock on to your router's signal.
    Poor wireless connections are often caused by radio interference from other 2.4 GHz devices. This includes wireless phones, wireless baby monitors, microwave ovens, wireless mice and keyboards, wireless speakers, and your neighbor's wireless network. In rare cases, Bluetooth devices can interfere. Even some 5+ GHz phones also use the 2.4 Ghz band. Unplug these devices, and see if that corrects your problem.
    In your router, try a different channel. There are 11 channels in the 2.4 GHz band. Usually channel 1, 6, or 11 works best. Check out your neighbors, and see what channel they are using. Because the channels overlap one another, try to stay at least +5 or -5 channels from your strongest neighbors. For example, if you have a strong neighbor on channel 9, try any channel 1 through 4.
    Also, try to locate the router about 4 to 6 feet above the floor, in an open area. Do not locate it behind your monitor or near other computer equipment or speakers. The antenna should be vertical.
    Also, in the computer, go to your wireless software, and go to "Preferred Networks" (sometimes called "Profiles" ). There are probably a few networks listed.  (If you have a long list, this might be the sole cause for your problem.)  Delete any network named "linksys". Also delete any network that you do not recognize, or that you no longer use. If your current network is not listed, enter its info (SSID, encryption (if any), and key (if any) ). Then select your current network and make it your default network, and set it to automatic login. You may need to go to "settings" to do this, or you may need to right click on your network and select "Properties" or "settings".
    Some users have reported improved wireless performance by switching from to WPA encryption.
    If you continue to have problems, try the following:
    For wireless g routers, try setting the "Transmission Rate" to 54 Mbps.
    If you still have trouble, download and install the latest firmware for your router. After a firmware upgrade, you must reset the router to factory defaults, then setup the router again from scratch. If you saved a router configuration file, DO NOT use it.
    Hope this helps.

  • Suddenly unable to connect to home network

    My new Macbook 2.0Ghz recognised our home wireless network within seconds of being set up, and has worked fine for 2 days. But today it is no longer connecting.
    The network appears under the airport icon in the menu bar, but when I click on it an alert box comes up after about 20 seconds saying ‘There was an error joining the airport network Netgear.’
    According to Network Diagnostics, all the network systems have failed. The Network icon in the Finder side bar no longer shows a server, and the System Profiler says ‘Wireless network not available’.
    We have 2 other Macs in the house, and they are both working fine. Any ideas about what’s suddenly gone wrong with my new Macbook, and how to fix it?
    Many thanks in advance for any help you can provide.

    I don't want to start fiddling around with the hardware on my new machine, Rick, but I've tried a few other things.
    I changed the channel on my router from 11 to 3 this morning, and it appeared to work - suddenly I could connect straight away, even with all the other computers using the internet. However, when I started my macbook up later on, it did not connect.
    It does seem that if I reboot the router and go online first (ie. with the other computers switched off), I can connect. But obviously that's not a proper fix!
    I've also downloaded iStumbler on all the computers, and it shows 0% noise for the connection on the others, but 9% on my macbook. I don't know if this is perhaps affecting my connection?
    I've also tried resetting the network settings (by removing the SystemConfiguration folder) and manually configuring my connection, but with no success.
    Has any one got any ideas?

  • Suddenly unable to connect Reports to database: ORA 12154 TNS can't resolve

    Beginning end of last week, the Reports development tool (rwbuilder v10.1.2.0.2) suddenly lost the ability to connect to the database. The error is ORA-12154: TNS: could not resolve the connect identifer specified.
    However, nothing has changed on either the database or my workstation. SQL*Developer and the Network Administrator can both access the database, confirming the configuration of TNSNAMES.
    A fresh install of the DevSuite (rwbuilder v9 something) onto another workstation yielded the same error. The problem seems to be with Reports, not my workstation, my TNSNAMES configuration, or the database itself.
    What could possibly cause the database to reject only Reports?

    Well, continued searching this forum revealed the answer. It was found in:
    ORA - 12154 - Unable to resolve TNS..
    It seems that something did, indeed, change on my workstation. I renamed all of the TNSNAMES.ORA files other than the one used by the network administrator. It seems that Oracle*Reports requires its own copy of the TNSNAMES file. What I don't understand is how it gets updated when changes are made to the real TNSNAMES file via the network administrator.
    In any event, I'm back up and running. Sorry for the wasted bandwidth.

  • Suddenly unable to connect to Orange Livebox after over a year of use

    I have been able to successfully connect to my Orange Livebox since getting my Ipod touch over a year ago but suddenly can't any longer. My livebox shows the Ipod as paired & Wifi enabled & my Ipod can see my Livebox but just wont connect. It says unable to join Livebox. It asks for the password which I enter (I never had to do that before it started playing up) but it still wont let me in.
    I've treid to reset back to factory settings & reset network. It won't let me "forget this network" & try to pair again.
    Any ideas most welcome please as I'm getting very frustrated.
    Thank you.

    "E_ADEPT_IO ActivationServiceInfo...", means that ADE could not contact the Adobe activation server (adeactivate.adobe.com).  If you network is setup correctly and you can get to the server in the browser, then the next most likely problem is a firewall (McAffee, LittleSnitch, etc...) prevent ADE from getting outside network access.

  • Suddenly unable to connect to the internet

    hi all,
    my mac's been working fine the past 4 years, when suddenly, a couple of days ago, i turned it on to surf the net, thats when this peculiar problem occurred..
    i went onto firefox, typed in a url, but the browser is unable to load anything from it. tried other urls, same thing. tried using safari, same. i restart into this windows partition in the same computer, and i can surf the net as usual!
    i connect to the internet via a wireless router that links to an adsl modem, so i try to access my router via its IP address while running mac os, and okay, the browser manages to load the router's webpage. after some fiddling around, i discover that i can actually load websites if i enter their IP address, but not urls, so the problem is most likely something to do with the dns. but the thing is i use the same dns under windows, and it works (and still does). i try using google public dns of 8.8.8.8, and it still doesn't work in mac, while in windows it works perfectly. tried turning off the firewall in mac, no improvement.
    what is wrong with my mac?!
    oh btw, i think one day before this happened, i just did a software update that gave an update on iLife, but can that actually cause this problem?? didn't change any other setting other than this as far as i recall..
    let me know if any specs are required and i'll post them up.. thanks in advance guys!

    Hi jf_element and welcome to Apple Discussions!
    It sounds like this is an issue with Domain Name Service. Possibly your Internet service provider changed some settings and didn't tell you or possibly your settings have been corrupted.
    Go to your *System Preferences* (under the Apple menu) and select Network. Select AirPort from the list of ports on the left. Click the Advanced button. In the resulting dialog box, click on the DNS tab. Is anything listed here? Contact your ISP and ask them for the IP addresses of their domain name servers. Those IP addresses should go here.
    Best of luck.

  • TS1702 Hi my Daughter and I got new iPad 4th generation for Christmas, we are unable to connect to FaceTime, it keeps saying we r not available. Can you please help me to figure this out ?

    Hi can someone please help ? My Daughter and I got new iPads for Christmas. 4th generation. We r unable to use FaceTime it is saying we are unavailable for FaceTime and it hangs up. Could someone please explain how to resolve this mater....thank you !

    That would be the wireless number assigned by AT&T when the purchaser of the iPhone signed up as a customer with AT&T. If neither you nor your uncle ever activated the iPhone with AT&T, click the "non customer" button.
    Note that jailbreaking often renders it impossible to get an iPhone officially unlocked, so don't be surprised if it fails. If it does, then you may have to buy a new iPhone, this time one that is officially unlocked.
    Regards.

Maybe you are looking for