Suddenly Unable to Connect to FaceTime

I have a MacBook Pro running 10.8.5, and iPad 2 and an iPhone 5 both running iOS7. My girl friend has a MacBook running 10.7. We were only able to connect if I called her on my iPhone. Suddenly, I can't connect to her at all, neither of us changed anything else. Ideas? When she calls me via FT, I hear her MacBook ringing, but I get nothing. and same when I try to call her.
One more thing, I did change one thing...I shut down my iPad. That's the only change, no software updates, nothing. Suddenly no connection at all.
And all along, video quality is terrible even though I have the fastest internet speed AT&T offers and she has very good speed as well.
TIA

Hi davethetrumpeter,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the links to see more details and screenshots in the section entitled "Use iMessage and Facetime with multiple devices"
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Cheers,
- Judy

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