Suddenly unable to sync groupwise 7 calendar to 9630
Device info
9630, V4.7.1.61(Platform 4.1.0.81) Verizon
Apps and free space
File free 117269346
Did a battery pull fix your issue? No
Unable to sync Groupwise calendar with BB. Normally do this with cable and Desktop Manager. Last successful sync 03/04 - no problems. Tech support unsuccessful in solving. Using Groupwise 7.0; Desktop Manager 5.0.
When I try to sync, message says processing.Action engine loading configuration w/ a progress bar....then synchronization (One moment please) with a progress bar with no activity and then it returns to the basic synchronization screen. I do not receive any error message.
Numerous battery pulls. Delete and reconfigure sync (one way sync to device) multiple times. No apps loaded in months. No changes in Groupwise set up at work. (Colleague using BB with same groupwise system has no problems synching.) No updates to any apps on BB in months.
Please help. Many thanks in advance.
Kieley
My apologies for being unclear. This is what the log looked like before I made the recommended changes (see below). I made the changes as instructed in Task 2 of KB01451 and saved. I performed Task 4. The operation ran the same way as I described in the initial email: the synchronization process started, and then returned to the sync page without completing or giving any error message. I then completed Task 5 (reconfigure), and changed the values back as instructed. I tried to sync the calendar again and the process aborted again, as described above. I pasted each of the logs following each of the tasks below. Was I supposed to receive another type of log? I don't understand. The BB still does not show existing calendar appointments.
Thank you so much for your assistance.
Kieley
BEFORE:
[General]
ErrLogMaxSize=500000
ErrLogBackups=0
TraceDetail=0
TraceLog=0
UseNtEventLog=1
UseThreadIDLogFileNames=0
AttendeeDisplayNameOnly=0
[ilwin]
HeapLogging=0
MultiJobTraceLog=1
EngineTracing=799
ILXflags=0
TranslatorLogVerbosity=0
SingleSessionXlateLogs=0
ILTRflags=0
TifLog=0
LoggingFilter=0
ILLOGflags=0
DirectionForRecurringRemove=0
AutoCleanse=1
XlateLogBackups=0
HistoryFileCompression=0
AllowTwoTierHistoryFiles=0
HistoryFileBackups=1
[CAAR Options - Contact]
Add Empty KF Records=0
Perform Email Matching=0
[CAAR Options - Calendar]
Add Empty KF Records=0
After RECONFIGURE
ErrLogMaxSize=500000
ErrLogBackups=0
TraceDetail=0
TraceLog=0
UseNtEventLog=1
UseThreadIDLogFileNames=0
AttendeeDisplayNameOnly=0
[ilwin]
HeapLogging=0
MultiJobTraceLog=200
EngineTracing=799
ILXflags=0
TranslatorLogVerbosity=0
SingleSessionXlateLogs=0
ILTRflags=0
TifLog=100
LoggingFilter=0
ILLOGflags=0
DirectionForRecurringRemove=0
AutoCleanse=1
XlateLogBackups=0
HistoryFileCompression=0
AllowTwoTierHistoryFiles=0
HistoryFileBackups=1
[CAAR Options - Contact]
Add Empty KF Records=0
Perform Email Matching=0
[CAAR Options - Calendar]
Add Empty KF Records=0
After attempted Sync:
[General]
ErrLogMaxSize=500000
ErrLogBackups=0
TraceDetail=0
TraceLog=0
UseNtEventLog=1
UseThreadIDLogFileNames=0
AttendeeDisplayNameOnly=0
[ilwin]
HeapLogging=0
MultiJobTraceLog=200
EngineTracing=799
ILXflags=0
TranslatorLogVerbosity=0
SingleSessionXlateLogs=0
ILTRflags=0
TifLog=100
LoggingFilter=0
ILLOGflags=0
DirectionForRecurringRemove=0
AutoCleanse=1
XlateLogBackups=0
HistoryFileCompression=0
AllowTwoTierHistoryFiles=0
HistoryFileBackups=1
[CAAR Options - Contact]
Add Empty KF Records=0
Perform Email Matching=0
[CAAR Options - Calendar]
Add Empty KF Records=0
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