Sugegstions of crm web

Hi
Need some suggestions on crm web interface.
We want some crm services like warranty claims, sales order, service requests. repair requests, etc.. to be web enabled.
In addition to these services we have a call center and a lot of support documents. We also have a b2c website for end users and a b2b website for partners. What would be a idle solution for this set up when all the businees process is n SAP? Can SAP Portal accomodate all these? or should I use ICSS.Please advice
-Munna

Dear Munna,
Pls go through the followings:
http://www11.sap.com/solutions/business-suite/crm/featuresfunctions/ecommerce.epx
http://www.sap.com/solutions/business-suite/crm/pdf/BWP_crm_ecommerce.pdf
http://help.sap.com/bp_crmv250/CRM_DE/documentation/mySAP_CRM_E-Commerce_Overview.pdf
Thanks,
Atin

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Displaying Adobe Form through CRM WEB UI

Hi Experts,
Currently I am working on CRM Technical which is very new to me. I've got a requirement to display the Adobe form through CRM WEB UI. The requirement is like this.
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Regards,
Aarthi.
Moderator message: please have a look in the dedicated forum for "Adobe Interactive Forms".
Edited by: Thomas Zloch on Jan 11, 2011 1:51 PM

Hi Robert,
I came across this post after implementing the same solution. It works fine for me in SAPgui, i.e. it creates an entry in the spool which I can priview or print, but when I use the webUI it just opens a new window with a white background and the message 'Error in smartform'.
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Regards,
Simon

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Dear experts,
My IE is crashed down because of some historical reason. However, when I use "crm_ui" or "wui" transaction codes to try to launch CRM Web-UI, the error message always pops up like this:
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Best regards,
Vivian

Hi Vivian,
today I had a look in the system. With my above assumption I seem to be wrong. SAP does not use the system default browser. It checks the registry for a config string and otherwise always uses InternetExplorer. Though I do not know how this registry string is filled (maybe by setting a default browser ;-) )
See the screenshot below for the logic that is invoked by transaction WUI. WUI is the more common way of CRM_UI ;-)
Now it is up to you again:
Fix your windows installation.
Change the registry string to use Firefox or Chrome.
Do as Christian pointed out and call WebClient by URL.
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Navigating to CRM Web UI from an external link

Hello Experts,
I'm working on a requirement to integrate the SAP UI5 with the CRM Web UI.
So, I now have a UI5 app, which will open up from the CRM Web UI screen, which is fine.
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Thanks and Regards,
Pratik.

Hello,
I don't know this is exactly what you look for, but hopefully it is already helpfull.
Some time ago I was looking for a solution to open WebUI components directly via URL
This possible by creating a URL like this example (display BP)
http://<server>:<port>/sap/bc/bsp/sap/crm_ui_start/default.htm?crm-object-type=BP_ACCOUNT&crm-object-action=B&crm-object-value=XXXXXXX&crm-object-keyname=PARTNER
The server and port you can get via function : TH_GET_VIRT_HOST_DATA
XXXXXXX = partner number in SAP
The other parameters are the object type and operation
I found some info here: http://wiki.scn.sap.com/wiki/display/CRM/Calling+Web+Client+Components+via+URL+-+How+to+Guide

Unable to open URL attachment from SBWP in CRM WEB UI

Hello Gurus,
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Here's the scenario,
- whenever I click the attachment, it open a new window, which also happen even before SP level update, with the following information:
Execute an Application on FrontEnd
Please wait. You will be forwarded automatically.
This page is included for technical reason.
Execute program.
Status: Displaying Office Document ..........
After a couple of seconds, it will return to the Workflow Workplace screen.
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Regards,
Edwin

Thanks for the reply WD ABAP.
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http://wiki.sdn.sap.com/wiki/display/CRM/CRMWorklist-AdvancewithDialognotSupported
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Hope there is an alternative solution without shifting us to Worklist.
Regards,
Edwin

Changing the mountain picture in CRM Web UI(CRM 2007)

Hi All,
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Table SDOKLOREPR is not client-specific
Table SDOKLORIPR is not client-specific
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Table SMIMCONT1 is not client-specific
Table SMIMLOIO is not client-specific
Table SMIMLOIOT is not client-specific
Table SMIMLOPR is not client-specific
Table SMIMLORE is not client-specific
Table SMIMLORI is not client-specific
Table SMIMPHF is not client-specific
Table SMIMPHHR is not client-specific
Table SMIMPHIO is not client-specific
Table SMIMPHPR is not client-specific
Table SMIMPHRE is not client-specific
Table SMIMPHRI is not client-specific
Error in object R3TR1 SMIM2 3
Selected tables           :             15
Processed tables          :              0
Storage required (KB) :              0
Program ended with error or warning, return code: W
Runtime (seconds)         :              2
End of processing: 14:11:24
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Thanks and Regards
Varun Taneja

Hi Bhushan,
Yes I did check DEV 200 after transporting the request. If I goto se80 in Dev 200 and navigate to the mountain.gif inside the BSP Application and click on the file, I do see my custom picture but the same is not reflected in Web UI. Over there, the mountain still reigns !!!
Any other thing that I need to try?
Regards
Varun

CRM WEB UI - Time out Pop-up

Dear All,
We have a business requirement to monitor and optimize the CRM WEB UI timeout and other related issues.
I would like to have time-out pop-up for the call center agents and hence they could better manage the sessions .
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We are now working on the following threads with CRM Technical folks.
Please share your experience or the detailed steps if you had implemented already.
SAP note 1877120 - CRM-IC: session timeout issue with CRM 7 EHP1 and higher
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Regards
Venkat

Hello Venkat,
For business roles of type IC Webclient, you have to implement SAP Note 1877120. Don't forget to update your view layout in your custom enhancement if you have enhanced CRMCMP_IC_FRAME/HiddenView.
After implementation of 1887120, also implement 1977631 and 1955366.
Best Regards,
Sigrid

CRM WEB UI log in page images and text

Hi Experts,
At Login page of WEB UI, I want to remove the image of u201CSap net weaver sap Web Application serveru201D
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Thanks
Chand

Hi Chand...
Have a look at...
Change configuation of username password screen (logon screen)
Go to SICF hit F8 Choose the service /default_host/sap/crm_logon
Display the details. Click on the tab Error Pages, then tab logon errors
Choose the configuration button next to "System Logon".
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http://<hostname>:<port>/sap/crm_logon or
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Best Regards Dirk

Course WUS581 - Technical Details of SAP CRM Web UI

I had the opportunity to attend 'WUS581 - Technical Details of SAP CRM Web UI' last month in Atlanta. I understand it to have been the first time the course was offered in the US.
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The materials from the class are invaluable. The labs were well done, and offered detailed solutions. The labs were numerous, appropriate, and clean. Most of the twenty exercises were cumulative. I have since gone back to review some of the concepts, and the material stands well even outside of the classroom.
This course has given me a much better understanding of the bigger picture. While I have not come from a CRM or BSP background, I have been working with webUI on a CRM 7.0 based SAP Custom Development Solution, [Fund Raising Management|http://www.sap.com/services/portfolio/customdev/brochures/index.epx] for about half a year. So, I had at least been exposed to the workbench and some concepts over the previous six months. This course really helped me tie some things together.
I just wanted to share my experience with the group...
...Mike

Mike,
I'm curious to find out how did you find out that the course you took was scheduled. The reason why I'm asking is that I didn't even know that SAP even offered the course in the US, so I would have tried to attend myself if I found out about in advance.
Glad to see you recommended the course. There isn't going to be much CRM related technical content at SAP Teched in Las Vegas this year, however there may be at least one session attending (wink-wink), that's not listed yet. I would still recommend that CRM development folks still attend teched, because there is plenty of great technical content that we can use regardless.
Take care,
Stephen

SAP CRM WEB UI : Toolbar not displayed properly

Hi ,
One of my client's is facing an issue with the toolbar display on CRM Web UI. For example, if he opens up some activity on Web UI, the toolbar is displayed vertically in an uneven format as shown in the image attached herewith:
Does any one have some idea about rectifying it? I have checked the personalization settings and this problem occurs only for one user.

Hi Simran,
Try to debug method IF_BSP_WD_TOOLBAR_CALLBACK~GET_BUTTONS and see how the button and the seperators are placed there.
May be the seperators are disturbed in the button table.
Thanks,
Bhushan

Pop-up screen not showing while accessing transactions in SAP CRM WEB-UI

When we are logging on SAP CRM WEB UI, for transactions like Lead, Complaints and Activities-
Sometimes Pop up screen is showing for selecting transaction types, but sometimes it is not showing.
We have tried it on different work stations with same user id and standard business roles , but we are not able to trace the problem. Also with same id sometimes error shows, "No business roles attached, not allowed to logon,
after that when we tried on other workstation with same id we were able to access all transactions.
Please suggest what would be the problem.
Rishikesh

This is sporadically occurring issue hence I cannot pin point one single reason. Since sometimes you are able to logon and some time not certainly it could not be a Role authorization issue.
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Regards
Kavindra

Mobile Functionalities part of CRM - Web Application

Hello,
We are currently using CRM 4.0 with SAP GUIs. We are mainly using the Mobile Sales Application and concepts such as Business Partners, PPRs, Activity Journals, Marketing Attributes, Segment Builder, Territory Management, Products, Surveys or Organization Model.
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I would like to understand if we still will be able to use the concepts stated above the same way as currently do or if there are differences on functionalities between SAP GUI and the Web Client, especially with regards Mobile Sales.
Thanks in advance for your help,
Sébastien

Hi,
The Mobile sales application and the concepts you mentioned are all based on CRM server and not dependent on the mobile sales application.So when you switch to ICWebClient the backend master data will remain the same and all the concepts will remain intact.So you can go ahead and implement it.
Thanks,
ashish.

CRM Web UI - Authorisation error for Dashboard report

Hello
I am accessing CRM specific BI reports on CRM Web UI for areas like Lead Analysis, Marketing and Campaign Analysis etc, and most of the reports are working fine. But when I try to access a dashboard report (I am not really sure if it is called daashboard report beside the report name- it gives me an Authorisation error saying that the 'User does not have proper authorisations'.
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Could anyone of you please tell me the exact role to be used in order to see those report on Web UI. Thanks.

Hi Sven
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I have raised this to SAP and looks like even they are having a hard time finding the solution. Thanks.

File download in CRM WEB UI

Hi ,
I am using web ui .
I have a requirement of converting an internal table to xml file & download it to application server .
I have converted the file to xml but not able to save the file to application server .I am currently using CL_CRM_FRONTEND_SERVICES=>GUI_DOWNLOAD method to download on application server , but it is throwing an exception of "flush" but at the same time if i am calling this method from a report through SE38, it is working fine .
Is there any other method that is to be used for CRM WEB UI to download a file on desktop / application server .
Manish

GUI DOWNLOAD will not work in WebClient, as it is a completely different technology. You will have to use some kind of technology that uses HTTP. Just like in the Internet.
When you have got your content ready, maybe it is an option for you to transform it to XSTRING. There are some function modules in FM Group SCMS_CONV. Once you have got the XSTRING you can set it on a response object of class CL_HTTP_RESPONSE. Create a new one.
Now declare yourself an URL. In your viewcontroller you have got access to the variable RUNTIME.
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when you have both you can upload the content to the server cache:
cl_http_server=>server_cache_upload( url = lv_url response = lr_response ).
now you can access the content under the created URL lv_url.
On the BSP page you could for instance do this using javascript:
window.open( lv_url ).
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cheers Carsten

Opening a long URL on click of button in CRM Web UI

Hi Experts,
I am facing an issue while opening a long URL (length greater than 255 char) on the click of a button in CRM Web UI.
I have declared an attribute zv_url type string and populated the variable in event handler.
Thereafter I have written below logic in .htm:
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But the logic is not opening my URL, it is just opening a web window 'res://ieframe.dll/http_400.htm' with error page HTTP 400 Bad Request.
If I try to modify the variable zv_url in debugging with a short url say 'http://www.google.com', it works correcly but due to the length of url, the logic is opening error page.
Can you please help me out with this issue?
Thanks in advance,
Nitin Karamchandani.

Hi Nitin,
i will give you one suggestion when you click on button this url you need to open right.
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try this..
Thanks & Regards,
Srinivask.

Sugegstions of crm web

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