Suggestion for Improving customer support

Hi Team,
I have a suggestion to make so that you can serve the customers in the better way, and the customers
will also be happy.
When a customer gives his/her phone in the service center and it reaches the place like "L3" or higher
than that, then the technical guy who is going to repair the phone if he can "Call" that person whose phone he is repairing.
It will help customer to tell the problem briefly and you will be help the customer in the better way.
Regards,
Rahul Singh
India

Thank you for your feedback, however as all warranty/service support may vary between regions you are best to speak with your local Xperia Care team regardng this.
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Suggestion for Improving Number

Hello Oracle Java community,
I've recently encountered some difficulties using the abstract class java.lang.Number, and have a suggestion for improvement.
I'm writing a class that computes statistical information on a list of numbers - it would be nice to not couple this class to Integer, Double, BigDecimal, or any other wrapper by using generics. I saw that there is a nice superclass that all Number objects inherit from.
I came up with:
public class Statistics<T extends Number> {
private List<T> data;
// statistical data that i wish to find and store, such as median, mean, standard dev, etc
public synchronized void setData(List<T> data) {
this.data = data;
if (this.data != null && !this.data.isEmpty()) calculateStatistics();
private void calculateStatistics() {
// Welcome to instanceof and casting hell...
h4. It would be nice to have richer functionality from the Number class, say to do mathematical operations with them or compare them.
h4. After all, in the real world it is possible to do so.
h4. Real numbers are much like BigDecimal. Why not take the idea of BigDecimal, and make that the parent of Integer, BigInteger, Double, Short, Byte, Float (I'm probably forgetting a few)? All of those are limited forms of real numbers. It would make comparison between Number datatypes easy, would probably remove all of that duplicated arithmetic code between all of the children of Number, and also allow Numbers to be used in powerful generic ways. The parent/replacement of BigDecimal could even be named RealNumber, which stays true to its math domain.
As a side note, I'm solving this problem by taking an initial step to convert the List<whatever type of Number that the user enters> into a List<BigDecimal> by getting the toString() value of each element when cast as a Number.
private List<BigDecimal> convertData(List<T> data) {
ArrayList<BigDecimal> converted = new ArrayList<BigDecimal>();
for (T element : data) {
converted.add(new BigDecimal(((Number) element).toString()));
return converted;
Criticism is always welcome.
Thanks for your time and thoughts.
-James Genac

How compareTo() came into existence is from Comparable interface. As I understand, Comparable came into existence since Collections API has sorting functions - which needs to be run with a matching Comparable object that knows how to determine which element is larger than the other (not limited to objects representing numbers, you might sort a list of Persons). Hence, compareTo() is not solely meant for the comparison of numbers. Existence of the method in BigDecimal is just one case.
Subclasses can override the equals() method, but that cannot be implemented in a cleaner manner and leads to a very poor design. For example, you might want to compare an Integer and a Float. So the Integer class's equals() method need to have some if-else structure to determine the other type and then compare. Same holds true for the Float class's equals() method as well. Ultimately, Everything becomes a mess. All subclasses of RealNumber needs to know about all other subclasses of RealNumber. And you will not be able to introduce new subtypes and expect the equals() method to work correctly.
To avoid this, you need to depend on a single representation form for all types of numbers. If that's the case, you might just live with something like BigDecimal and not use Byte, Float, Integer,... (which we kind of do in some cases - for example to represent monetary amounts). So we can live without Byte, Float, Integer,...
Then we need some utility classes that would contain some number type specific functions to work with primitives. So we will also have Byte, Float, Integer... unrelated to BigDecimal.
Clearly, the wrapper types are there not because of the need to represent real world number types, but because of the need to represent computer domain number types. Hence, they have been organized not according to relationships found in real world number types. Many of us find this way of modelling sufficient and have an understanding about the limitations. But if you need to model the real world number relationships for some special reason, you might write some new classes. Then again there will be real world aspects that you will not be able to model easily. So you will model some aspects and neglect the other.

Any suggestions for improving my efficiency?

These are the two methods I've come up with to use what I have for making movies. One is for DVDs. The other is for making QuickTime MOV files for CDs. This is the process I have to use because we don't yet have our digital video camera that is firewire compatible with Final Cut.
For DVDs that will play in DVD players or media software on your computer:
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Simple enough.
Making our recorded footage editable in Final Cut and then exporting as a QuickTime movie is a little more complicated. There may be a simpler way to do all this (like get a fire-wire FC-compatible camera I can capture footage from) but this is the process I finally got to work:
1. In the Video_TS folder are two VOB files. The larger one is the one that actually has your video on it. I use MPEG Streamclip (free, squared5.com) to remove the timebreaks (otherwise all you get is the poster frame) and convert it to a Quicktime MOV file. For settings, I just use Apple Video, 720x480 NTSC, and 30 fps. You need to buy the Apple Quicktime MPEG-2 Playback Component ($20, apple.com) for this free software to work.
2. Import the MOV file into Final Cut (I use Express which is $300 from apple.com) and do your editing and other yumminess. You'll need to render it first.
3. Export as an MOV file ... there's no .mov extension and the Info says it's a Final Cut Express Movie file, not a QT MOV which makes me nervous so I I open it in QuickTime Pro ($30, apple.com) and export it using the Movie to Quicktime Movie setting.
4. Then I burn my Quicktime movies to a CD.
Any suggestions for improving my efficiency?

"For DVDs that will play in DVD players..."
If what you want is just to make copies of a DVD you burned yourself (eg using iDVD or your DVD camcorder) there is a simpler way: just create an image of the DVD on your desktop using Disk Utility, and then burn it using Disk Utility.
You need to go into the process of copying the VIDEO_TS folder only if you want to make changes to it. For example you might need myDVDEdit, a very powerful free editor of the DVD structure (to change the menu button behaviour, or so). Or maybe if the image is of a different size, from a small DVD to a large one.
Piero

It is Any suggestions for improving Oracle Tools GUI performance?

Does anyone have any suggestions for improving the GUI performance of Oracles Java Tools? Response to events is very sloooow i.e. click on a menu in Oracle Directory Manager wait three seconds before the menu items appear.
System Environment:
Dell Inspiron 8100
Windows XP Pro
256MB Ram
1 GHz
Oracle:
Oracle91 Enterprise Edition 9.0.1.1.1
Other:
No non Oracle Java components installed (JDKs, JREs etc.)
Thanks

If the database and the tools are just on the one box more memory is probably required. I had an nt box with 500MHz 256MB and Oracle 9i and the java tools were unusable. I upgraded to 768MB of ram and the java tools were much quicker. I use the java tools on my laptop 256MB and 800MHz and they work fine for remote databases (ie. no rdbms on the laptop).

Does anyone have the # for apple customer support?

does anyone have the # for apple customer support?

1 800 MY APPLE
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How to make suggestion for improvements in LR

How do I make suggestions for new features or improvements in LR?
The stacking function, IMO, needs to be improved. The time between shots does not take into account the length of exposure. For example if my exposure is 5 seconds the stacking exposure will not add the two exposures together in the time setting < 4 seconds.
Ideally I would like to see an HDR stacking function, looks at time between exposures (taking into account the length of exposure) and changes in exposure.
ideally there would be similar options for pans and focus stacking.
Thanks
Rich

Submit a feature request or bug report
Go to the above site.

Is There a Phone # for Verizon Customer Support?

I am trying to actually talk (not chat) with somone at Verizon customer support about my new account. I have hunted all over and I find it infuriating that a phone company does not have a phone number. Can anyone help me?

It's at the top of the page when you click Contact Us:
Customer Service
Dial *611 from a cell phone
(800) 922-0204
Monday - Sunday 6 am - 11 pm
- at the phone tree, press 4 for Other and then say Agent

Suggestions for improvements

hello guys.can u give me small suggestions to improve this site?
www.gogua.gr
i cant change it a lot because the owner like it this way (buttons logo etc) but some lines here and there or something like that could be nice

but i want the menu and the footer to be the same in my template.
can i do that without having to change manually the code for every
page? (to set the photo rollover image in the photo page for example) i
dont know if this is possible.
I offer a DW Extension that will automatically do this for you. You can put identical menu code on each page on the site (in your case by using a Template) as well as the divaGPS Extension, and then let divaGPS handle the you-are-here menu highlighting for you.
Usually on this forum I suggest the free version of divaGPS, however because you are using an image-based menu, you would need to buy the paid version. It's not expensive and honestly would make your site more user-friendly. You can learn more about it here:
http://divahtml.com/products/divaGPS/current_menu_location.php
E. Michael Brandt
www.divahtml.com
www.divahtml.com/products/scripts_dreamweaver_extensions.php
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www.valleywebdesigns.com/vwd_Vdw.asp
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Where can i submit suggestions for improvement of email?

I have a few suggestions to improve the email program used on the iPhone and iPad. How do I get them to Apple to be considered in the next iOS update? First suggestion is the ability to "mark" contacts when sending to multiple email contacts. Currently you have to select one for the "to" field then return to contacts to select the next one. Should be able to bring up contacts list and place a check beside each one you want to send to and the hit "done" to populate the "to, cc, or bcc" fields.
The second suggestion is the ability to create email groups directly on the iPad/iPhone for frequent lists I send to.
The third suggestion is the ability to have a "read receipt" option so I know that the email was delivered and read.
Thanks,
Keith

Specifically for the iPad.
http://www.apple.com/feedback/ipad.html

Suggestions for improving sharing

Since Adobe Review is discontinued, I used with a couple of clients the new creative cloud sharing and I found some missing features or improvements needed:
1. When a client is reviewing a file (i.e. a picture) he must input the email address to post a comment, this is annoying since I sent the review email to his address, so it's already verified.
2. An important improvement would be a way to make a note (or link a comment) on a specific part of the picture/text so the comment can be highlighted in the context.
3. I'd like also to receive a notification of new comments or see on the dashboard if new comments are present on a file, so I can review all the latest comments.
4. There could be a button for "approval", if I put several versions of a work, client can approve the one he likes.
Maybe some features are still present, please tell me if I'm wrong.
thanks

Thank you for the suggestions. Improvements with sharing and collaboration are coming. You can read more here on this Adobe blog post http://blogs.adobe.com/creativecloud/coming-soon-to-creative-cloud/.
Feel free to add more suggestions to the blog post or follow up here with more. We are listening.

What is the email address for Verizon Customer Support?

You have the WORST support availablity in the Modern world. Your "Live Chat" cuts off every time you try to type something. Your Call Me feature does nothing. Your 800 number has a 30 minute wait to talk to somebody in Asia. how can you stand to work for a company who cares so little about its customers?
I want a direct email address to Customer Support like EVERY OTHER PHONE COMPANY HAS. I am about to dump your service entirely, and I won't do it by waiting online or on the phone - I will just cut the copper line and call the Pennsylvania PUC about the Fraud you are perpetrating.

FYI, you're primarily talking to other customers here.
As you've seen, Verizon doesn't do support by email.
When I call Verizon I try to do it during weekday business hours. That often gets me a helpful representative located in the states. It helps if you get to the retention people by selecting the options to cancel service.
If you have an issue that you think other customers can help with, please post the details.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Obvious and simple Iphone Suggestions for improvements

Iphone Suggestions:
by the way, where is the place one should post these suggestions for best possible chance for the mac brainies to hear it?
Thanks
- can't edit, add to or create groups in contacts on the phone
- can't add a whole group at once to an email "to"or cc or bcc field. have to keep adding one at a time..
- can't insert contact details to a SMS conversation.
- draft emails don't autosave, have lost a few like this.
and boy does it need a usb port, even one that can maybe stick out of the earphone jack as an accessory.
otherwise i love it.
:)c
Message was edited by: Craig Charnock

http://www.apple.com/feedback/iphone.html

Suggestions for improving iPhone 3G functionality.

Just made the move a couple of days agoBlackberry to iPhone because of the MobileMe functionality. Besides not having to sync anything, and the visual voicemail, I'm pretty disappointed.
A few suggestions for the next operating system.
-Copy and Paste functionality. Why they don't have this is RIDICULOUS!
-Ability to delete individual calls from call lists. It's already a function in the SMS app, why not have it in phone?.
-Calling from address book (as opposed to clicking into phone, and then contacts). If you create a new address book entry, you should be able to make a call right away.
-The ability to MUTE certain contacts when they call you. This is available on the Blackberry, and has come in very handy.
-Also, while this is not Apple's problem, a functional Facebook app. The blackberry FB app is flawless.
Any other suggestions?
APPLE, PLEASE PAY ATTENTION TO THESE KINDS OF SUGGESTIONS

You really did not offend me, it's just that there are a dozen people a day who post the same suggestions. This forum is designed to ask questions of functionality ar problems. Yes, everyone wants MMS, Apple know that. But your really not going to get a constructive response about it here

Nokia Maps - suggestions for improvement

Been using Nokia Maps Navigationon my E61i for a month now, previously I used Telenav on my E62.
The interface on Telenav is more intuitive / user friendly, Nokia Maps is confusing. I am getting used to it, but still.
Trip duration (lower right corner), at least that is what I assume it to be. It is off completely the entire trip. We use a TomTom Go910 for the family and it is off on its initial estimate but then it adjusts as you drive along. On a trip from Oklahoma City to Wichita Falls it estimated the trip to be 3.5 hours. Actual distance was only 165 miles, so a little bit over 2 hours. It its current design this feature is worthless. By the way Telenav has this figured out.
Airport Codes:
Driving back to OKC, I realize that a keyword search on OKC (the official airport code for Oklahoma City) only results in tens of matches of businesses with OKC in the name. But no air port. If you want to be serious about business travel this needs to work. Same for car rental return locations at the airport.
After a few hours of use the E61i crashes and restarts itself.

The indicator at the bottom right of my Nokia Maps screen shows the remaining estimated journey time. This seems to me to be one of the most useful features. The only refinement I'd like to see is an option to toggle between this and an estimated arrival time.
With regard to search, there is a lot of scope for improvement here, given that this is the search that the software defaults to when you enter text directly without selecting an option. This should allow any kind of searching - i.e. post or zip code, place name etc. In the UK, the post code is the most useful type of search, but is not enabled via this inout - you have to go to address search to input a postcode. The app should have the intelligence to recognise the type of input and act accordingly.
Another much-needed improvement would be to improve the access to searching for the address from contacts - as this is a pretty obvious way for people using a smartphone to ssearch it should be there among the first level opetion - not buried as an option under address search.
Also, the options should be arranged with more consistent thought as to which will be most used, for example, under the "Landmarks" menu, Route From, Route To, and Navigate To, are in the midlle - requirig more keypresses than Delete Landmark, Edit Landmark, Show Details or Serach Nearby! Seems like a lapse in the quality control there doesn't there?
A great, and easy improvement (because the code is already there) would be to use the Voice-Independent name recognition capability of recent phones to select stored Landmarks and recent destinations - I'm surprised this feature isn't there already.

Custom CompaundEdit for improved Undo Support

Hi,
how can i create a custom CompoundEdit for my JTextPane? By default every change on my Document is one Edit, so that everytime i press a Key, an Edit is created and put into my UndoManager, but i want to undo more than one character once i pressed my Undo Button, like MSWord does.
I really dont know where to start?
It would be great if someone can help me.
kbj

I think the original request is for the ability to undo multple groups of edits. For example:
1) enter 'abc'
2) go back to start of document and enter '123'
3) undo should remove '123'
4) undo again should remove 'abc'
(the default undo would remove 3, 2, 1, c, b, a)
Stas, the solution you provided removes '123abc' when the first undo is invoked.
Assuming, my understanding of the question is what the user wants, the following code works. My approach is to build a compound edit with individual edits that differ from the previous offset by only 1. When the offset is greater than 1, the compound edit is 'ended' and added to the UndoManager.
The problem with this approach is that the compound edit is always considered 'inProgress' and the canUndo() method always returns false. Using suggestions found in this thread I then attempted to create MyCompoundEdit and override the addEdit() method so I could end() the compound edit as soon as it is created. Now, the canUndo() method works however, all edits are merged into 1 when an undo is done.
Maybe, my approach will give some ideas to others who might be able to solve the problem.
import java.awt.*;
import java.awt.event.*;
import javax.swing.*;
import javax.swing.text.*;
import javax.swing.event.*;
import javax.swing.undo.*;
public class CompoundUndoManager extends UndoManager implements     UndoableEditListener
     public CompoundEdit compoundEdit;
     private JTextComponent editor;
     private int lastOffset;
     public CompoundUndoManager(JTextComponent editor)
          this.editor = editor;
          editor.getDocument().addUndoableEditListener( this );
     public void undoableEditHappened(UndoableEditEvent e)
          // Start a new compound edit
          if (compoundEdit == null)
               compoundEdit = startCompoundEdit( e.getEdit() );
               return;
          // Check for an incremental edit
          if (editor.getCaretPosition() == lastOffset + 1)
               compoundEdit.addEdit( e.getEdit() );
               lastOffset++;
               return;
          // Not incremental edit, start a new one
          compoundEdit.end();
          compoundEdit = startCompoundEdit( e.getEdit() );
     private CompoundEdit startCompoundEdit(UndoableEdit anEdit)
          lastOffset = editor.getCaretPosition();
          compoundEdit = new CompoundEdit();
          // Uncomment the following two lines to use MyCompoundEdit
          // unfortunately all edits are merged back into one
//          compoundEdit = new MyCompoundEdit();
//          compoundEdit.end();
          compoundEdit.addEdit( anEdit );
          addEdit( compoundEdit );
          return compoundEdit;
     class MyCompoundEdit extends CompoundEdit
          public boolean addEdit(UndoableEdit anEdit)
               edits.addElement(anEdit);
               return true;
     public static void main(String[] args)
          final JTextPane textPane = new JTextPane();
          textPane.setPreferredSize( new Dimension(200, 200) );
          final CompoundUndoManager undoManager = new CompoundUndoManager( textPane );
          JPanel panel = new JPanel();
          panel.setLayout( new BorderLayout() );
          panel.add( textPane, BorderLayout.CENTER );
          JPanel buttons = new JPanel();
          panel.add(buttons, BorderLayout.SOUTH);
          JButton undo = new JButton( "Undo" );
          undo.addActionListener( new ActionListener()
               public void actionPerformed(ActionEvent e)
                    try
                         System.out.println( undoManager.canUndo() );
                         undoManager.compoundEdit.end();
                         System.out.println( undoManager.canUndo() );
                         undoManager.undo();
                         textPane.requestFocus();
                    catch (CannotUndoException ex)
                         System.out.println("Unable to undo: " + ex);
          buttons.add( undo );
          JButton redo = new JButton( "Redo" );
          redo.addActionListener( new ActionListener()
               public void actionPerformed(ActionEvent e)
                    try
                         undoManager.redo();
                         textPane.requestFocus();
                    catch (CannotRedoException ex)
                         System.out.println("Unable to redo: " + ex);
          buttons.add( redo );
          JFrame frame = new JFrame("Compound Edit");
          frame.setDefaultCloseOperation( JFrame.EXIT_ON_CLOSE );
          frame.getContentPane().add( panel );
          frame.pack();
          frame.setVisible(true);
}

Suggestion for Improving customer support

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