Suggestions for Apple in dealing with icloud outages

The ongoing outage of icloud mail service to many of us, two days and counting as of Sept 12, 2012, prompts me to make some constructive suggestions for Apple.
Apple should find ways of letting customers know whether customer inability to access their icloud mail is something the customer can fix or whether it is a problem only Apple can fix.
As a starter, the popup windows that users see when icloud mail is unavailable should direct them to the web site where system status of icloud mail is shown, namely
http://www.apple.com/support/icloud/systemstatus/
Customers will be less likely to exhibit anger toward Apple if they are given some real information about why icloud mail is unavailable. This can be put on the system status web page above.
The staff on the floor at Apple Stores should know, and be willing to tell customers, that when their own ipads are having difficulty communicating because of a server problem, that this may also affect the service to customers.
Apple should consider gathering from clients of icloud mail some alternative email accounts that could be used to notify clients of outages.
Apple should acknowledge that people do rely on their icloud services and should find ways of using backup servers, much as hospitals have backup generators to supply electricity when municipal sources fail.

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Just installed Lion on one of my macbooks. 2nd macbook has tiger. Have two iphones, both 3G. Trying to decide how to deal with icloud. I have mobile me working well now. How should I deal with icloud while still with 2 3G iphones (mine

I have 2 macbooks (mine & my wife's). I just loaded osx Lion on my macbook. We have 2 iphones. Both 3G. I have two separate mobile me accounts that are working fine. What is the best way for me to deal with icloud as long as we have two 3G iPhones?

This is a user forum I feel you need to deal with Adobe customer services or support chat did not work in you case.

Can i create additional apple id's using the same email address for using multiple products with iCloud?

can i create additional apple id's using the same email address for using multiple products with iCloud?

Hi Anne,
I'm pretty sure different eMail addies are needed for different Apple IDs.

Apple id associated with icloud on my iphone is old and different how do I change id to current

My iphone 5 has iCloud. I didn't register for iCloud or sign up an ID for it, but it apparently is using an old Apple ID associated with a closed account. Today I tried to download Apple iOS 7 and the iCloud is telling me I need to log on to the iCloud otherwise right now I can't log on to my wifi network, I don't have my apps and need to reload them, and I have lost all information and data including personal photos saved since June on my iPhone. How can I change the Apple ID associated with iCloud on my iPhone 5 to match my current Apple ID in iTunes so I can hopefully log on my wifi network, get my apps backs, and find my data. Why is iCloud, an app I have never used before, preventing me from logging on my wifi network and losing my data and telling me I need to reload my apps?

Try resetting the password for the Apple ID as explained here: http://support.apple.com/kb/HT5787.
If you can't, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account. You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/).

I would like to pay for apple tv rentals with a different credit card from my iTunes Store. How can I do that?

I would like to pay for apple tv rentals with a different credit card from my iTunes Store. How can I do this?

Any purchases made from the iTunes Store, on your computer, AppleTV, or iOS device, use the same billing information that is associated with your account. To pay with a different credit card, log in to your account and change the payment options associated with your account. If you want to use different payment options on different devices, you may want to consider utilizing multiple iTunes accounts, each with its own payment options.
To learn more about changing your iTunes account information, see this article: http://support.apple.com/kb/ht1918

I decided to backup for the first time with icloud yesterday, and lost all my phone contacts! I am panicking, because the backup says 0, and I checked the internet account on my pc, and it's only showing email addresses from my hotmail account. What to do

I decided to backup for the first time with icloud yesterday, and lost all my phone contacts! I am panicking because the backup is saying 0 and I checked the internet account on my pc,and it's only showing email addresses from my hotmail account. What to do? How to recover them!

Have they also gone from iCloud.com when you log in from a computer.

How can I synchronize my Outlook for Mac 2011 contacts with iCloud?

Don't works synchronize my outlook for mac 2011 contacts with iCloud. Someone can help me please?

Outlook 2011 for Mac is not compatible with iCloud Contacts & Calendars because Microsoft do not support the industry standard CardDAV and CalDAV protocols that iCloud uses.

Suggestion for Apple re: iCloud

Perhaps it should be clearly stated on http://www.apple.com/icloud/setup/ that it DOESN'T WORK on 2nd Gen iPod touch. It would be nice to have that stated for other customers. I just wasted a lot of time trying to trouble shoot why it wasn't working even though (as suggested) I had updated to the latest version, and that would have fixed it right there. All I am trying to do is sync my calendar with the one on my spouse's iPod touch!
Additionally, it would be really great to know that someone from Apple ever looked at this. Apparently, I would have to pay money to submit a suggestion.

You can make a suggestion to Apple here:
Apple - iPod touch – Feedback
However, th elink you provided includes:
iCloud requires iOS 5 or later on iPhone 3GS or later, iPod touch (3rd generation or later), or iPad; a Mac computer with OS X Lion or later; or a PC with Windows Vista or Windows 7 (Outlook 2007 or 2010 or an up-to-date browser is required for accessing email, contacts, and calendars). Some features require iOS 6 and OS X Mountain Lion. Some features require a Wi-Fi connection. Some features are not available in all countries. Access to some services is limited to 10 devices.
Tejh 2G iPod can only go to iOS 4.2.1

My family has multiple iOS devices, all with 1 Apple ID. With iCloud coming, should I create separate Apple IDs for each member of my family?

Hello,
Between my family, we have 2 iPhones, multiple computers, iPads, and an Apple TV ALL tied in to the same Apple ID (the one I created when I got my first device). With iCloud coming, I wanted to know if I need to create separate Apple IDs for each family member (for emails, contacts, calendars, etc.). For instance, I would like to share certain contacts and a calendar with only my wife, all media between all family members, and have home sharing so that I can play/stream content on my Apple TV. Will there be a way to have multiple and distinct me.com accounts and yet share the same Apple ID?
Apologies for being verbose — just wanted to give ample info/background.
Thanks,
Jay.

I happened to stop at the Apple store yesterday for a separate issue and had a discussion about iCloud. Seems like this is how iCloud works (also, there's another thread on this forum that explains it well).
Each member of the family can have their own iCloud ID, which will be used for Mail, Calendar, Contacts, Apps, Bookmarks, Media, Photos, etc. and having this content synced automatically with a Mac (computer). The iCloud IDs work in tandem with the associated Apple ID — so while you cannot have multiple Apple IDs, you can certainly have multiple iCloud IDs tagged with a certain Apple ID.
While all this makes sense from the iOS device standpoint, I'm unclear on how things will sync with a Mac computer, especially if the family uses a single iMac with multiple login IDs for various members. For instance, I currently have an iMac and iTunes content resides in my Public folder, which my wife can still access when she logs in with her login ID. I'm guessing that I'll be able to set up her iCloud ID using her login, set up my iCloud ID using my login, while both our iMac logins will retain the same Apple ID. This would take care of syncing Photos, Contacts, Calendars, etc.
Another (not sure if unique) problem I face is our Address Book — right now, we have one GIANT address book with different groups set up. Certain groups sync to her iPhone, while others to mine. Some contacts are common between both of us. I'm hoping that if she/I updates a common contact, then the change will be reflected in both our groups of contacts. I hope this makes sense — for instance, I update a contact named Joe, and he's on my group of contacts in my iPhone. Hope iCloud updates the master contact card for Joe on the iMac, which would then automatically trigger the update on my wife's group of contacts—that Joe also belongs to— leading to an update on her iOS device as well.
Apologies for the lengthy response..

I bought the Garmin USA app for $50.. it is useless as out of date for my area. The apple store said go to Garmin. Garmin said fgo to the app store.. I clicked not satisfied on my receipt and it sent me to Garmin!!! They said it was apple to deal with

I bought the Garmin app for $50 as the maps on my garmin in my car are not current. I thought this would avoid the need to travel with 2 devices. However, the maps are hopelessly out of date for where I live with roads and roundabouts that have been there for more than a year not on the maps. I went to the apple store to ask them what to do. they said contact Garmin. I did and they said it was only apple who could give me the refund. So I found the receipt and clicked on "do you have a problem with this app" and was redirected to Garmin. I called them( I was on hold a long time) and they said I would need to get the refund from apple.... but I can't find a way to do this. If the app had been 99 cents that would have been OK.. I've bought a few duds , but $49.99!!!
How can I get to contact apple store/ App store directly to get the refund.. this has been going on for weeks with me getting the run around from Garmin and apple. PS don't buy this app!!!!

Garmin is sending you to Apple because it is Apple that would have to give you a refund as the actual point of sale. However, Apple states all sales are final.
Apple is sending you to Garmin because it is Garmin's fault their maps are out of date and Apple doesn't write the software. They may not even be looking that deeply and simply perceiving it as a programming "bug" it is up to Garmin to solve.
Who know whose fault it is that Garmin isn't getting up to date data to put in their maps.
Ultimately I think you stand the best chance in getting a refund from Apple though it isn't guaranteed. Apple is the cashier. You just have to convince them this isn't just a line of code omitted from an application and isn't something that will be soon corrected by Garmin. Make it clear it isn't a problem with the application running on your device, it is a problem with the data it contains. Either that or you have to hope Garmin will feel so bad about it they will delve down into their slush fund and send you a refund.

IWEB SUGGESTIONS FOR APPLE

First, if Apple actually takes the time to read these Discussions, let me say, "Thanks!" I love Apple.
Second, I don't claim to be an expert, nor do I consider myself a uber-geek with incredible technical prowess.
I've just been playing around with iWeb, and have some suggestions for future updates, another 'Wish List' if you will;
1. The improvements to iPhoto are numerous and impressive, but iPhoto could use just a more photo tweaking in the realm of jpeg sizing. This would help integrate it with many iLife apps, especially iWeb.
2. GarageBand, likewise, also keeps getting better and better, but it too could use a little boost in the way it deals with file size and the overall affect on one's system. Just having the old 'go to GarageBand Help' popup gets a little frustrating. Optimizing should be more directly accessible in the user interface.
3. Creating easy access to, and integration of third party 'add ons' would be a really great way to deal with the current iWeb blogging limitations. Just as with many other blog systems, users could choose which various plug in enhancements they want on their iWeb blog.
If Apple made blog plug-ins easy to do, everybody would win. As with FireFox, for example, a community of iWeb enthusiasts could help develop and build iWeb into a super powerful app, via such user chosen add ons. Perhaps iWeb could be 'opened' up just a bit more, to let some more community light shine in?
That's just my two cents.
Feel free to correct me if I'm wrong or just plain crazy, or post your own suggestions.
Thanks.
iMac G5 Mac OS X (10.4.4) iBook, Airport, Original iPod, Bondi Blue, what about you?

Make sure you send your iWeb comments directed at Apple to them via the iWeb > Provide iWeb Feedback menu item. Ideas for Garage Band and iPhoto are better posted in the forums and feedback channels devoted to those programs than here.

Black MacBook - suggestion for Apple.

Apple takes style quite seriously, right? Then why does my black MacBook come with a white power cord?
Suggestion: pack the black MacBook with a black power cord.
-Ron.

I rather enjoy a little bit of contrast. I like black. I drive it around 24x7 (a black motorized wheelchair, that is). I personally think it's better for me to have a black chair because it allows me to stand out.
But I don't want another black computer (or a white one, for that matter). Am I racist? No, it's just getting BORING. Black laptops, white desktops...or really badly-designed cases, period. I'm looking more at the silver MacBook Pro, but let me tell you, color wasn't a consideration.
I want power and performance, really. The MacBook looks good, but the shared graphics just kill the whole deal for me. The 5+ percent tax on memory is too much to pay for this performance-minded user.
As to color, I'd much rather see the ability of customers to pick the color they want, vis a vis iPod mini, or the original i-computers.
Those who choose Apple want to stand on a kind of holy ground. Some just want to set themselves apart from others. But with all computers looking the same on the inside now, what's left?
Nate

Can't sign into apple support communities with icloud apple id

i realise this isn't the right community for this question, but apple don't have a support category called "apple support".
i have that problem where I have an appleid called "frumbert", which I got about 10 years ago. it is and always has been tied to my gmail email address. i used this for about 5 years worth of itunes purchases, then forgot it for a couple of years.
when I got an ipad I also got an icloud account, and stupidly signed up using my gmail email address as my icloud username. it's tied to the same gmail email address as my existing "frumbert" account. i've since made all my itunes and app purchases using my icloud appleid, and it's the one associated with my mac warranties and such.
so two appleid's share the same email address.
i can't sign into apple support commuities with it because I need a new username. i can't create a new username because the email address is tied to an account already (this one, the old one, "frumbert"). An account utilizing this email address already exists. Only one account per email address is allowed on Apple Support Communities. Apple's way of saying you're c-ockblocked!
but I can't also change the "frumbert" account because there's another account with the same email address, my icloud one.
fark! how does one get out of this mess?

I'm having the exact same problem and so are a lot of other people. Apple's solution - shut up and create a new account just for the support community.
Smells outsourced to me!

HT4009 How long does it take for apple to return with the needed code for in app purchases. We have a developer working through elance that states he submitted a finalized version last friday to apple and is still waiting to get the code back from Apple?

We are being told by our elance developer that he is just waiting on apple to return the code for in app purchases with our app. he says he had to submit a complete version before they would give it to him and that he did that last friday. Needless to say i don;t beleive him. Can anyone validate for me the process of getting the code installed into our app and how long it should really take.

I'd say an average of one week, depending on backlog. Expect two if you are outside the US.
The outage has caused some lingering effects that seem to be delaying things for some, however.
Patience is key in all things when it comes to being a developer

Any suggestions for editing Music Videos with Multiclip?

Hi there. I have been reading about the new multiclip feature in FCPHD5. Sounds as if it would be perfect for editing a performance music video with multiple run throughs. In fact it almost seems too good to be true. I was writing to ask if anyone has tried this and what problems they encoutnrered or what workflow they could recommend. I haven't used multiclip before (or editied many music videos either) and would appreciate any suggestions.
This is my idea so far.
capture offlineRT the whole tape, make subclips with an angle setting of each take. Then edit the multiclip in a timeline which includes the song as an audio track. I thought I would synch with inpoints manually set to the beginning of the songs first riff in playback (as there was no clapper on set that day, curse them)
I have questions about onlining as well and how to make it a less tormenting nerve racking experience. Maybe its just me but the thought of trashing all the media, duplicating projects and recapturing makes me break out in a cold sweat. But I'll deal with that later.
Thanks for your thoughts, observations, suggestions.
Have a merry Christmas
Sincerely
Peter Stenhouse

The plan was to sync up the mixed PT audio to the video track. However the club screwed up the recording and I was left with using the audio from one of the tripod mounted cameras that I placed a stereo mike on.< </div>
General advice for live performances:
1. Depending on a computer to make the only recording is a silly idea. Use tape or a minidisk. Take a line feed off the main board and record it on at least one of the cameras.
2. There is nothing that will substitute for missing timecode better than a good countdown. Insist the band develop a creative visual and aural timing cue that all cameras and mics can see.
3. The most important part of shooting a performance or a lipsync gig for mulitcamera assembly is preproduction. The bugs, glitches and gotchas are all well known and thoroughly documented on thousands of band blogs.
4. There is no excuse to go into a location shoot unprepared and carrying a solid backup plan for all of the stuff that will go wrong.
5. A full, all-camera, all-personnel rehearsal is a good idea.
6. The band's lighting guy knows nothing about video. Give him some help or give him the day off.
bogiesan

Suggestions for Apple in dealing with icloud outages

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