Suggestions on how to handle "Hacked Skype Account...

I. User Can Still Access Account
Run a full anti-virus scan (and other security scans available in your computer).  This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2.  Immediately Change Your Password, preferably with something that is difficult to guess, and not related or totally different from the passwords you previously used. 
3.  If the hacker also changed your registered email address, changed it back to your own email address.  Here is the link on how to change your registered email address;
https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
4.  Contact Skype to report the incident.  They may be able to provide you with further explanation, clarification and helpful advice.  Use the Subject Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_selection
5.  You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
II. User Can Not Access Account (Password Has Been Changed) – Registered Email Address Not Changed.
Run a full anti-virus scan (and other security scans available in your computer).  This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2. Open the “Forgotten Your Password” page, then request for a new password to be sent to your registered email address;
https://login.skype.com/account/password-reset-request
3. Contact Skype to report the incident.  They may be able to provide you with further explanation, clarification and helpful advice.   Select the subject  Security & Privacy >> Identity theft / Account takeover.
https://support.skype.com/support_request
4. You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
III.  User Can Not Access Account (Password Has Been Changed) – Registered Email Address Has Also Been Changed.
Run a full anti-virus scan (and other security scans available in your computer).  This may help to detect and remove any elements that the hacker may have used in gaining access to your account.
2.  If your account has a billing or purchase history in the last 6 months, you can request for a new password without the need of your registered email address.  just click the link below;
     https://login.skype.com/account/password-automation
    After acquiring a new password, you can proceed in changing the registered email address to your own           email address;
    https://support.skype.com/en/faq/FA96/How-do-I-change-my-email-address-or-add-another-email-address-...
3.  Contact Skype to report the incident.  They may be able to provide you with further explanation, clarification and helpful advice.  They will most likely ask you to provide some details in order for them to verify that you are the real account owner.  Select subject/topic Security & Privacy >> Identity theft / Account takeover.
     https://support.skype.com/support_request
4.  You can also contact your bank to inform or alert them of the incident if there is a payment method registered in your Skype account.   They may also be able to provide you with additional suggestions, advice, or options.
5.  If your account has no recent purchase, it may no longer be possible to retrieve your account.   Still you can try to contact Skype to know if you have other possible options.
Note:  If for some reason the links to contact customer support don't work, you can also send an email to [email protected]
Useful Links
A. Protecting your Computer
http://www.skype.com/intl/en-gb/security/online-safety/#protecting
B. Skype Security - Protecting your online safety, security and privacy.
http://www.skype.com/intl/en/security/
C.  What can I do if someone has taken over my account? (from support.skype.com)
https://support.skype.com/en-us/faq/FA10920/What-can-I-do-if-someone-has-taken-over-my-account;jsess...
D.  How can I contact Skype Customer Service?
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS  
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Skype is useless for this.
They will claim that you the user are responsible, and that they don't need to do anyhing.
So....
Do not allow Skype to autorefill your account when it runs low on balance, and do not store a creditcard, or other payment info with them.
Each user is liable for whatever the hackers can steal.
As this is from recent personal experience, I recommend you to never keep payment information on file with Skype.

Similar Messages

  • Hacked skype account ! NEED HELP

    Ok my skype account "rp-dream"  was hacked minutes ago... But they hack my email too... Can you please do something? Change the mail and send me a password to the new one? I really need my skype back! 

    Just open the link below to report your hacked/stolen account. Select Security and Privacy as Help Topic and Identity Theft/Account Takeover as the Related Problem. Then Click the Continue Support Request button near at the bottom of the page.
    https://support.skype.com/en/support_request?needsLogin=false&topic=****************241&problem=****...
    I think Skype usually respond to users' concern within 24-72 hours.
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • Hacked skype account

    I think someone has hacked my skype account. When I opened my account I saw so many missed calls from my relations and freiends, but they didnt call me, and I saw a strangers name in my contact list. My brother told me that he received missed call from me. but I didnt call him. I logout my account again sign in. Then that name was disappeared. I changed the pass word. But at the evening, when I opened my account I saw that name again. So I blocked that name. What can I do?

    ganga-dilhani wrote:
    I think someone has hacked my skype account. When I opened my account I saw so many missed calls from my relations and freiends, but they didnt call me, and I saw a strangers name in my contact list. My brother told me that he received missed call from me. but I didnt call him. I logout my account again sign in. Then that name was disappeared. I changed the pass word. But at the evening, when I opened my account I saw that name again. So I blocked that name. What can I do?
    In what section/tab/part/window did you see that strange username?  
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • Hacked skype account, multiple auto-recharges

    Hi. My skype account has auto-recharged (through a linked paypal account) 13 times today (5/9/13) for 10 euros each time, even though I did not even login. I am guessing that my account has been hacked and then someone has made calls that incurred charges (see below) so that it would auto-recharge. Could you please look into the history of how this credit was used/transferred and whether any of it can be recovered? I am now down 130 euros and I did not make any of the calls, nor did I explicity authorize the payments.
    Cheers,
    Ray

    Raymondwu wrote:
    Hi. My skype account has auto-recharged (through a linked paypal account) 13 times today (5/9/13) for 10 euros each time, even though I did not even login. I am guessing that my account has been hacked and then someone has made calls that incurred charges (see below) so that it would auto-recharge. Could you please look into the history of how this credit was used/transferred and whether any of it can be recovered? I am now down 130 euros and I did not make any of the calls, nor did I explicity authorize the payments.
    Cheers,
    Ray
    You may need to contact customer service for clarifications regarding those charges, and for further assistance;
    http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
    For the meantime, it may also be advisable to run a full antivirus scan using a fully updated antivirus software, then change your account password as a safety net (just in case your account was indeed hacked/compromised).
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • How to find my Skype account?

    I'm using the lumia800, I get started at Skype with my Microsoft account,but every time I try to sign in Skype with my Microsoft account or the account Skype shows to me on the websites that belongs to my Microsoft account,it will tell me there's something wrong with my account or my password.And I'm sure I have input the right password of my Microsoft account.It did troubled me.Thank you for help.example:Microsoft account:[email protected] Skype shows me the account of Skype:live:abc123. then I try to use these two account to sign in,but it always shows error.

    Syed-shah wrote:
    I want to change my Skype password
    Please visit the thread which link pasted below for instructions:
    http://community.skype.com/t5/Security-Privacy-Tru​st-and/Password-Reset/m-p/1074828/highlight/false#​...
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • How can i recover skype account without hotmail co...

    Hi, i wanted to ask about my skype account.I guess before 5-6 years ago i have opened hotmail account called " [Mod edit: Please do not include personal/private information when making a public post. Thanks!] ". So this account doesnt exist anymore cause i didnt use for a long time.Now i want to recover my skype adress without any confirmation code.Can u help me to do this asap.
    Skype: [Removed]
    Hotmail: [Removed]
    Thanks in advance.

    I think you may need to contact customer service regarding your concern. Just click the link below to see the instructions on how you can get in touch with the Support team ;
    http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
    please also be advised that you may be asked to provide verification details or answer verification questions before Skype can proceed in assisting you resetting your account password.
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • How to delete one skype account if I have 2.

    I don't know how to delete one of them. How?

    Hi, Doudi, and welcome to the Community!
    Please start by reviewing the information in this FAQ article:
    Can I Delete My Skype Account?
    and then please contact Skype Customer Service to file your request to remove the account you do not need, as is indicated in the instructions.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • How to find out Skype account name

    Preface: Sorry, I think this is really simple thing but I tend to be verbose when I'm trying to describe the issue.  How would I find out what is my Skype account name? Or more precisely the login name? (I mean of course my own name is on the accout, but I want the "account" name, not the name on the accout, heh) I have an old hotmail account, which has become live/messanger/microsoft account and now after Messanger was removed, Skype account as well. I can login into any of these by logging from the Live/Microsoft account, but what is my Skype account if I want to login using that? On Skype program and website, both list my hotmail address as well as "live:hotmailaddess" part before @ character. But I can't login to Skype using the address, "live:address" or just "address". I can't find anything else on the pages. I tried logging out from the website and then using the recovery option "I want to find out my Skype account" (the website is in Finnish so my translation might not be accurate to what it actually is in English). I typed in the hotmail adress many times since the it asked it for many times a row and continued the steps, finally I typed in the address and capcha , then again it asked the address. I think I made a mistake there, because I think it actually wanted on the last time the alternative address. The website was not too clear about it specially since it wants the address so many times. It displays only a small portion of it and since my alternative address is practically identical to the main address, just an underscore is changed to hyphen, well...So finally it displayed "IF the account address is xxxx for whatever a code has been sent to it". Yeah well since I guess typed in the wrong address, I've received nothing on either. This whole ordeal started today few hours ago when  I tried to login to the **bleep** thing. I updated the Skype program, since an upgrade have been around for some time now, and since it always resets the autologin information, I had to manually type them in, and it kept asking for alternative verification address or phone number. There was no way to bypass that. Just to make it clear, it wanted me to give such info, not use the alternative thing since so far I've never given any alternative ways to login or reset account.
    Somehow at first I was able to finally get in without giving any alternative info, I kept trying to login over and over, occasionally I tried to login using the "Skype account", but since I don't know the account I could only login using the Live/Microsoft account. Then I logged off from the program, and after that I tried to login back, it wanted to manually login again, and it kept asking from the alt details and I couldn't anyhow bypass that. I also tried logging into Hotmail/Outlook.com from the website as well as Skype(from website), both ways wanted the info but to both I finally somehow managed to get in. I mean the websites, logging inside the program failed all the time. Anyway finally I remembered I had made the second account so I figured I give it as alt address. I got that thing in OK, the second address just has hotmail.com, so I could easily login there by another browser and that didn't want any extra verifications. But before this last attempt, I had used the same "I want to know my Skype ID" feature from the program. To clarify, before linking the second address to my main address. But since I was having so much trouble with getting into Skype(and as well as it's Messanger part) I think I didn't check them out. Plus I had trouble getting into the mail as well, although I finally got in. Soooo...the two mails received in the primary address, "Your Skype Name token" messages which have a link and verification number, they won't work anymore. I try either, and neither works. My guess is they got invalidated by the third request or by either finally adding the alternative address. AND, since the third time I mistook it asking the same **bleep** address for the third or fourth time in the last request and gave the main address not the alt address it probably didn't send the code anywhere. And now I tried again the thing but it refuses to go any further than the first step, because it says I've used it too often in the last 24 hours. So, surely the account name should read someplace?I repeat, I can perfectly login into Skype in web and the program, I know the password and hotmail addresses and all that, but the two types of accounts it lists after logging in, neither work for login. Or does it mean I don't actually have a Skype account, just the Live/Microsoft account which I can only use to login to Skype using that other option? I'm starting to think this is the case.

    I am definetly starting to think I don't actually have a skype name. Now I tried again since the 24 hour restriction went off. First from Skype webpage ->sign in -> forgotten your skype name? ->there I enter my hotmail address ->send mail ->then it moves off from Skype and into account.live.com, where it's no longer asking anything Skype related: Why are you having trouble signing in?I forgot my passwordI know my password, but can't sign inI think someone else is using my Microsoft account
    So I obviously choose the second option last time since it's the closest available option for my problem, but then it gives me options: Get back into your accountWe can help you reset your password and security info. First, enter your Microsoft account and the characters shown. So again it asked for my address and captcha, and after that I could choose to "verify my identity" by choosing the alt email, but since that is slight garbled and cannot be differented from the primary address, and I was already so pissed off from typing the same address over and over, so at that point I mistakenly wrote the main address again where it wanted to verify it by asking the whole alternative address and thus it never sent the account reset email for the Microsoft/Live account. But since I originally had no problems with that Microsoft account, all I wanted was the "Skype Name", and since the only way to try to find it jumps into the restore Microsoft account thing,  I'm assuming I don't have one which I could use to login to Skype, so all I can use is the Microsoft/Live account.

  • Re: How can I disconnect skype account ?

    Hi, I have 2 Skype accounts, one for my laptop and one for my pc desktop. I wish to use only one my pc. to save a confusion I wish to delete the other. how do I go about it?
    Gentle help would be appreciated, thanks.

    Hi, pegalap, and welcome to the Community,
    Skype's policy is that accounts are not deleted once they are created.  This is in place so no one else can use an account name which you have created.  An account which you no longer intend to use is simply abandoned; remove all personally identifiable information and any saved payment methods and simply stop using it.  More information here:  'Can I delete my Skype account?'
    As an aside, do you know that you can sign on to a single account from either your desktop or your laptop?
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • How can i use skype account in a tablet 8.1?

    I've just brought a tablet with windows 8.1 with bing and i can't find the option to log out with my microsoft account to use another one in Skype. I don't use skype with my microsoft account and i don't want to merge those two accounts, in the future i could be using it. 
    So, how can i use two different accounts? (one for the tablet and another one for skype)
    Also i have to say i have already linked a microsoft account to that skype account, & it seems impposible to link more than one microsoft account to the skype account. 

    SATA II is generally just fine, no fuss no muss, for the system. Using PCIe to boot adds problems and most if not all such PCIe SSD cards do NOT WORK in 32-bit Mac Pro 1,1 and 2,1 (and the 3,1 is also sometimes difficult with some cards).
    Data uses though are useful, work, and benefit. Lightroom, Aperture, scratch, even iPhoto - all those graphic libraries.
    I would rewrite and make it "will the native SATA II drive bays" work, and the answer to that is YES. But not faster.
    You have a 4x and 8x slot, so one of those is fine.
    It is the reads and zero latency seeks along with queue depth and high 90K IOs per sec that help an SSD shine.
    Putting a 250GB or 500GB EVO 840 is the easiest and best return on system improvement you can make for $120-240 (plus $14 for Icy Dock adapter).
    Even the 2008 has two 4x PCIe 1.1 slots. The 2009 has PCIe 4x 2.1 slots that share bandwidth and cap out (only learned from stripping SSDs using two PCIe cards and 2-4 SSDs), so they aren't perfect either! ONLY the 5,1 really has the best PCIe design and setup.
    Sonnet only supports or recommends their Tempo Pro which is what I bought, so I don't know off hand how well yours works and if it even will. Some cards do require EFI 64-bit, AND 10.8.x or later, and maybe even PCIe 2.0 - but only to work, ie they don't work or not supported in PCIe 1.0... but NOT about the bandwidth.
    Booting in 10 seconds is nice. Launching a full dozen apps in 10 seconds (and ready to use) also. Only larger program suites takes 20 seconds now.
    250MB/sec is nothing to sneeze at when it comes to boot drive SSD.

  • How old is my Skype account?

    Hello everybody, I've created my Skype account a loooong time ago, and I just realized I don't even remember how old is my account hehIs there any way to check this? hahaI remember when I created my account Skype was red (not blue) heh

    robg3176 wrote:
    I know, old thread. But wanted to say Thanks!!
    I have my account that's been suspended, and don't remember my registration date. Keep getting the run around verification, email reply, verify, email reply, etc.
    So now I know, that I registered in Wed, 23 Sep 1970 02:06:17 GMT. May be a glitch, but I'll put that date down when it asks the registration verification again.
    Thanks again.I doubt that this is the right registration date. Skype was not even existing yet in 1970. Are you sure that you have used the right field to access the registration date? It should have been the registration_timestamp column.

  • How to delete old skype accounts

    When skype asked me to change my pasword, it said that I have now 7 skype accounts. I made them on older computers. I only need one of them, and want to delete all the old ones, so that if people are trying to find me, they only see my current account.How do I proceed? thanks 

    Dear Readers,
    Please review this information: 'Can I delete my Skype account?' and then contact customer service to file your request.
    Please note, you must contact Skype Customer Service directly to accomplish this.  Out of security and privacy concerns, no customer service team would be wise to act upon requests posted on a public website.
    If you do not know the usual identity-proving means such as e-mail address and password, Customer Service can request other details for you to confirm.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • How to delete duplicate Skype account and get cred...

    I am a returning Skype user. I could not find my old Skype account. So, I signed up for a new account yesterday.  I paid for some credit with my credit card. Then, I found the old account which I prefer to use is still available.  Now, I need help cancelling the new account I just added and getting a refund of the credit I purchased. I am not able to access the new account as Skype does not recognize my name, password and email address. I have tried to get in touch with Skype Customer Service to no avail. Could someone advise me on how to proceed?  Thank you endlessly  

    You can't delete it, but you can create an email alias address to use that will receive email in your current iCloud inbox, as explained here: http://help.apple.com/icloud/#/mm6b1a490a.  Just be aware that an alias address cannot later be used to create a new iCloud account or be moved to a different account.
    After creating your alias, you can set up an email rule at icloud.com that will send email addressed to your main iCloud email addres to the trash or junk folder, as explained here: http://help.apple.com/icloud/#/mm6b1a3f8a.

  • How to convert a Skype account to an MSN account?

    How does one convert a Skype Account into an MSN Account
    This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

    ben64 wrote:
    I wonder why you want to plot the real and imaginary parts separately? Shouldn't you be better using an XY graph?
    Ben64
    Just to try to keep Ben64 off thr RG thread (Shhh. )
    Somatimes its easier to see IQ data this way

  • ~URGENT~ Hacked Skype Account ~URHENT~

    Hello, I am Micheal (poppopsea) on Mar 28, my account password was changed as seen here: http://prntscr.com/6xgzvf , I been trying to get the account back since. I have filled out the password recovery form about 20 times and each time I get an email for my ALT account "[Removed for privacy]" I am just about to lose my **bleep** Skype. I believe the same person/people who did this have just hacked my paypal and made payments on it to a fake email under my name. I contacted paypal support who proceeded to screw me over by saying there was no evidence considering the I.P. was private and the email the funds were trandfered to was under my name. These people have royally screwed me. They have stolen my skype, $756.57 from my paypal. And now you people are refusing to give me support. Support says they cant go off I.P. logs even though that should be proof enough that the password change was not me. I have contacted email support, live chat support, and neither have been able to help me. This is my last resort. If I cannot get my skype back I will take legal action, seeing as nothing was done towards a malicious attack. These people have completely **bleep**ed me over. I am sick of nothing being done about this. Help me out please. And I swear if I have to fill out that **bleep** password recovery forum one more time, I am going to go off.

    Sorry guys, I know it can be a bit unpleasant to fill out forms especially when time is of the essence in matters such as these. I can assure you that the Customner Support team which handles compromised accounts can help but are unable to without first getting all the information they need to proceed.
    The compromised account form is a bit different in that it would let the staff know there's an urgent issue and to lock the account at which point they would look into the account history and go from there. Before any of that can occur, they need to verify that the person filing the claim is the actual account holder and that the claim is an authentic one. If there's already a claim in progress, odds are they are already looking into things and is the best that can be done.
    I'm sorry for the delay as sometimes it takes time to process these things.

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