"Suite Product Activation Needed" (Acrobat Pro 9.5.0)

Like several people have on this forum, I upgraded to Lion a few weeks ago with no issues, but trying to launch Acrobat Pro today resulted in this:
I've searched the forii, tried several possible solutions, and all have met with failure so far. I'm running OS X 10.7.3, and the CS5 suite; the version of Acrobat Pro is ostensibly 9.5.0. Is there anything else I can provide that would help turn this around quickly?
—Ken
(P.S. Excuse the screen name. It wasn't accepting my usual one, nor a formal name, and that's what I chose in exasperation—which, of course, it took and now won't let me change.)

OK, got a new solution; This problem plauged me for months and yesterday I finally stumbled on an answer, and it was NOT on Adobe's site - but what took months of Adobe chat techs keeping me busy for hours trying solutions that didn't work, this worked in seconds.
This is with CS5, Acrobat 9.3.0, which are both part of the CS5 Design Premium suite upgrade I purchased, and this is on OS X 10.8.2, Mid 2010 iMac with 3.2GHz Intel i3.
I got this solution from this website:
http://blog.erikphansen.com/adobe-cs4-error-15030-aka-i-hate-adobe-reason-34/
I made my own list to detail what I did; your mileage may vary:
First step is to make sure all products are installed, including Acrobat Pro.
The next step is to download the license repair tool from Adobe at
http://www.adobe.com/support/contact/licensing.html
Next, locate the cache.db file from the Library/Application Support/Adobe/Adobe PCD/cache folder, and throw it in the trash.
Next, locate the Flex net Publisher folder in the /Library/Preferences folder and throw it in the trash.
Now, mount the dmg file downloaded from Adobe.
Go to Applications/Utilities and launch the Terminal application.
Enter the following:
cd /Volumes/LicenseRecovery\ 11.6.1/LicenseRecovery/
sudo python LicenseRecover.py
and hit Enter.
Enter password when prompted.
(There are instructions for multiple attempts, but this only took one try for me.)
At the ?, hit Enter.
This only took a few seconds and the process completed. Please note, the file warned of a processor error code but the file completed successfully anyway.
I then opened Acrobat Pro, and was presented with a registration dialog box to enter the serial number. I entered all information requested.
I then opened Photoshop, and was presented with the dialog box to enter the product serial number. In the course of this I also had to enter the serial from the upgraded product, which I just happened to have gotten out of storage "just in case".  I entered all information requested and Photoshop opened.
I then opened Dreamweaver, and was presented with a dialog box to enter my Adobe ID, or to create a new account. I entered my current account information and Dreamweaver opened.
I then opened all other CS5 Design Premium apps and all opened successfully. I have since then updated all apps to current updates.
I should also mention that I tried to update Acrobat over the web automatically but had a problem that required me to restart to clear the screen of the Safari plug-in dialog box. Investigating the website, it appears that each update to Acrobat Pro 9 required the previous update before it, so I went and downloaded all of them and installed them one by one. It all works now as it should.
Hope that helps somebody, this whole thing drove me crazy and had me looking for Adobe alternatives!

Similar Messages

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    2. deleting the FlexNet Publisher folder in Library/Application Support, which when you try to start Acrobat should now allow you to re-enter the serial number
    worked for me, anyway...

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    Acrobat:  XI, X | 9,8 | 9 standard
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    Lightroom:  5.6| 5 | 4 | 3
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    [private data removed]

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