SUM Error Configuration Information Gathering
Hello all
I'm a bit stuck. I started a SUM to update our Solution Manager from 71 SP4 to SP 11. Downloaded SUM and started it. It got through the Extraction phase OK but at the Configuration - Information Gathering phase I have encountered a problem.
Error while executing Task with input file ReadProfiles.xml and task READ_DB_DRIVER_LOCATION. Task READ_DB_DRIVER_LOCATION not found in configuration file ReadProfiles.xml.
And indeed, there is no mention of READ_DB_DRIVER_LOCATION in the xml file. SUM release details:
Software Update Manager Version: 1.0
Support Package Version: 10
Patch Level: 8
I have tried to reset update and presented with
Unable to reset the upgrade
Unable to execute the SDT request list SUM
Revoke is not allowed for the current operation configure.
So it seems I need to fix the problme before I proceed any further. I was planning on downloading a later release or support package of the current release of SUM.
Any insight would be appreciated.
Regards
Ray Phillips
Hi
Have you check the here under note (if you are using Oracle) ?
Regards
1161052 - Add. Info: SAPehpi/SUM for Systems on Oracle
Before you start the EHP Installation please check your Oracle JDBC driver.
The Software Update Manager takes the JDBC driver from the location specified in entry "rdbms.driverLocation" within file "/usr/sap/<SID>/<INSTANCE<nr>/j2ee/cluster/bootstrap/bootstrap.property". The driver specified in that entry is then copied to directory "SUM/java/lib" during the prepare process in the phase "READ_DB_DRIVER_LOCATION".
Later on, during the phases: "DETERMINE_JAVA_PORTS" or "GET_DMT_DB_INF", you may encounter the following errors in case of an outdated JDBC driver specified in the above mentioned bootstrap.property file:
====== error fragment 1 =====
Could not set up a database connection. See previous messages.
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System Update 4 on Windows 7 64bit - An error occurred while gathering user information
Dear all,
I installed System Update 4 on Windows 7 64bit (X300 laptop) and keep getting "An error occurred while gathering user information" at about 9% of Searching for agent updates.
I tried searching Google and this forum for possible solutions, but without much success. I would appreciate any help on this.
Thanks in advance!Hi,
in this situation try following:
open registry:
HKLM\Software\Wow6432Node\Software\Lenovo\System Update\Preferences\UCSettings\RunTime
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TVSU "an error occurred while gathering user information"
I am getting this error on E20 4220CTO. I was told by tech support one/some of the windows files were bad and that was why it didn't run. I don't believe that response as everything else works just fine--except TVSU--and the tech gave me no idea which windows files might be bad. I am running version 4.03.0012. Is there any fix out there?? I do not manually update the registry.But I have run a registry cleaner and reinstalled latest verion of TVSU same problems. I also did a windows repair on NetFramework 4.0. I am running Win7-SP1 64-bit. I understand there is a beta Ver. 5 out for TVSU, if yes, where can I get it???? Or is there a different fix? I have checked the mapping interface.xml file and my version of Windows appears correctly there. Any help would be appreciated.
OS was preinstalled Win 7-64 bit but I have updated monthly when MS issues new releases. Copy of log file below:
[ThinkVantage System Update build: 2012-5-11 4.03.0012] 6/19/2012 8:08:14 PM
Info 2012-06-19 , 08:08:15 at Tvsu.Environment.EnvironmentManager..ctor() Message: Starting Environment Manager...
Info 2012-06-19 , 08:08:15 at Tvsu.Nls.NlsResources..ctor() Message: Starting the instance of NLS@Runtime
Info 2012-06-19 , 08:08:15 at Tvsu.Nls.NlsResources..ctor() Message: The active language is: EN The default language is: EN The OS language is: EN The language loaded type is: OS
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Scheduler Manager Starts...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Obtaining information from the Enviroment Manager...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Validating Starts...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Validating Ends...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Sending Values to the SchedulerParser...
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Receiving Values from the SchedulerManager
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Starting Validation Process!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - All validations have been processed!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Writting to the registry...
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - All values were saved on the Registry!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Reloading Scheduler
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - The Scheduler was reloaded
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: All values sent to SchedulerParser...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Scheduler Manager ends...
Severe 2012-06-19 , 08:08:15 at Tvsu.Sdk.SuSdk.StartApplication() Message: Application runs with the framework: 2.0.50727.5456
Info 2012-06-19 , 08:08:15 at Tvsu.Engine.DataBase.InitializeDataBase() Message: Initializing the DataBase from file: updates.ser
Info 2012-06-19 , 08:08:15 at Tvsu.Sdk.SuSdk.StartApplication() Message: Starting the Application
Warning 2012-06-19 , 08:08:15 at Tvsu.Gui.Util.Tools.get_SystemVendor() Message: The vendor was resolved to THINK
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: Starting GUI...
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: MainFrame created successfully
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: GUI -- Welcome screen
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.BackToMain() Message: Setting Welcome screen...
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Welcome screen on Action pane.
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.GUIController.SearchUpdates(Object sender, EventArgs args) Message: Starting the Search process...
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Search screen on Action pane.
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.Util.ProgressThread.InitSearch() Message: GUI -- Reporting progress for the Search
Info 2012-06-19 , 08:08:20 at Tvsu.Sdk.SuSdk.GetSystemProperties() Message: Get the System Properties
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.StartExecution() Message: PreTask
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.StartExecution() Message: Start
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Starting the task
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: The current process is:HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Executing the PreProcess HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Executing the StartProcess HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile() Message: The chm help file is already present in the system
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: The test.properties file was not found, the normal Hello process will continue.
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: HelloProcess Started
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: Client level: HelloLevel_8_11_00
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel) Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel) Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_11_00.xml
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value) Message: Setting PROCESSING status.
Info 2012-06-19 , 08:08:20 at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url) Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2012-06-19 , 08:08:20 at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url) Message: Direct connection found
Info 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.SetCertificates() Message: Setting certificates...
Info 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean) Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo) Message: Debug Log: Init method:GET
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml responseStatus:404
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse() at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2012-06-19 , 08:08:21 at Tvsu.Engine.Process.HelloProcess.Start() Message: UDF download status is -> Failed
Severe 2012-06-19 , 08:08:21 at Tvsu.Engine.Process.HelloProcess.Start() Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type) Message: Running egather minimal.....
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments) Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments) Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2012-06-19 , 08:08:22 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args) Message: RC eGatherer: 0
Info 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: MTM received from eGather: 4220CTO
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: An error ocurred while using the MappingParser Exception: Message: Key cannot be null. Parameter name: key Type: System.ArgumentNullException at System.Collections.Hashtable.ContainsKey(Object key) at System.Collections.Hashtable.Contains(Object key) at Tvt.Mapping.Languages.get_Item(String tla) at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: A value could not be mapped when using the MappingParser or eGather execution failed Exception: Message: Error getting MappingParser properties Type: Tvsu.Engine.Process.MappingInterfaceException at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Task.Task.StartExecution() Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess Exception: Message: A fatal error ocurred while in the HelloProcess Type: Tvsu.Engine.Process.HelloProcessException at Tvsu.Engine.Task.Task.Start() at Tvsu.Engine.Task.Task.StartExecution()
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value) Message: Setting FAILED status.
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e) Message: Error while gathering user information. Exception: Message: A fatal error ocurred while in the HelloProcess Type: Tvsu.Engine.Process.HelloProcessException at Tvsu.Engine.Task.Task.StartExecution() at Tvsu.Sdk.SuSdk.GetSystemProperties() at Tvsu.Gui.Util.ProgressThread.InitSearch()
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner) Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2012-06-19 , 08:08:25 at Tvsu.Gui.GUIController.BackToMain() Message: Setting Welcome screen...
Info 2012-06-19 , 08:08:25 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Welcome screen on Action pane.
Info 2012-06-19 , 08:08:30 at Tvsu.Gui.GUIController.AskBeforeClosing() Message: Close System Update?
Info 2012-06-19 , 08:08:30 at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner) Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2012-06-19 , 08:08:32 at Tvsu.Gui.GUIController.AskBeforeClosing() Message: Application will close now? True
Info 2012-06-19 , 08:08:32 at Tvsu.Gui.MainFrame.OnClosing(CancelEventArgs e) Message: User wanted to close System Update, or the package force a reboot.
Severe 2012-06-19 , 08:08:32 at Tvsu.Sdk.SuSdk.ShutDownApplication() Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2012-06-19 , 08:08:32 at Tvsu.Engine.DataBase.ShutDownDataBase() Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2012-06-19 , 08:08:32 at Tvsu.Environment.EnvironmentManager.closeEM() Message: Closing Environment Manager.
Info 2012-06-19 , 08:08:32 at Tvsu.Sdk.SuSdk.ShutDownApplication() Message: Shut Down the Application -
ThinkVantage System Update -- An error occurred while gathering user information
I receive this message after selecting "Get New Updates" in Version 3.14.0031 of this software. I am running Windows XP SP3 on an X200 Thinkpad. I have tried removing and reinstalling the program without success.
1. Version 6.0.5717.35 is for the ThinkVantage Toolbox and the version I have installed now is 6.0.5802.25. Is there a way to use Toolbox to do a System Update?
2. The ThinkVantage System Update I have installed is at version 3.14.0034 with a build date of 2011-4-18. The System Update installed this version itself and is showing as the current version.
So I seem to be up-to-date on the software but am still getting the same error message "An error occurred while gathering user information"; when the progress bar is at 9%.
Thanks, any help on this would be appreciated.
The information from the tvsu_log that might be relavent is:
Severe 2011-06-26 , 10:21:12
at Tvsu.Engine.Process.HelloProcess.Start()
Message: An error ocurred while using the MappingParser
Exception:
Message: Key cannot be null.
Parameter name: key
Type: System.ArgumentNullException
at System.Collections.Hashtable.ContainsKey(Object key)
at System.Collections.Hashtable.Contains(Object key)
at Tvt.Mapping.Languages.get_Item(String tla)
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2011-06-26 , 10:21:12
at Tvsu.Engine.Process.HelloProcess.Start()
Message: A value could not be mapped when using the MappingParser or eGather execution failed
Exception:
Message: Error getting MappingParser properties
Type: Tvsu.Engine.Process.MappingInterfaceException
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2011-06-26 , 10:21:12
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
Exception:
Message: A fatal error ocurred while in the HelloProcess
Type: Tvsu.Engine.Process.HelloProcessException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2011-06-26 , 10:21:12
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting FAILED status.
Info 2011-06-26 , 10:21:12
at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: A fatal error ocurred while in the HelloProcess
Type: Tvsu.Engine.Process.HelloProcessException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsu.Gui.Util.ProgressThread.InitSearch() -
my iphone 4 8gb is not updating or restoring to ios6.1.3 its shows sum error (21) or your iphone is not eligible for this build
Read this for error 21
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart. -
Permanently change default error configuration in Analysis Services 2005
Hi,
Currently, I am working on a BPC 5.1 application. The data for this application is loaded(inserted via SQL statement) right to the FACT table and then a full process is run for that cube via an SSIS package using the Analysis Services Processing Task. Often records are loaded this way where a dimension member for some of the records has not been added to the Account dimension yet. These records after loading are considered 'orphan records' until the accounts are added to the account dimension.
This loading process is used because of the volume of records loaded(over 2 million at a time) and the timing of the company's business process. They will receive data sometimes weeks before the account dimension is updated in BPC with the new dimension members.
If I try and process the application from the BPC Administration area with these orphan records in the FACT table, the processing stops and an error displays. Then when I process the cube from Analysis services, an error is displayed telling me that orphan data was found.
A temporary work-around is to go into the cube properties in Analysis Services 2005, click on Error Configuration, uncheck 'Use default error configuration' and select 'Ignore errors'. Then you can process the application from BPC's Administration page successfully. But, the problem is that after processing the application successfully, the Analysis Services Error Configuration automatically switches back from 'Ignore errors' to 'Use default error configuration'.
Does anyone have any suggestions on how to permanently keep the 'Ignore errors' configuration selected so it does not automatically switch back to 'Use default error configuration'? Prior to BPC 5.0 this was not occurring.
Also, does anyone know why this was changed in BPC 5.0/5.1?
Thanks,
GlennHi Glenn,
I understood the problem but I can say that it was a bad migration of appset from 4.2 to 5.0.
Any way they are using a dts package to import data into our fact table. That's means they have to add another step into that package where they have to do the verfications of records before to insert into fact table. Verfications can be done using the same mechanism from our standard import. Just edit that package and add similar steps into customer package.
Attention you need somebody with experience developing DTS packages with for BPC to avoid other problems.
One of big benefits from 5.X compare with 4.2 was the fact that we are able to use optimization schema and aggregations for cubes.
Heaving that orphan records it is not possible to use optimization schema for cubes and you are not able to create good aggregation into your cube.
So my idea is to provide all these information to customer and to try to modify that package instead to enable that option which can cause many other issues.
Sorin -
Error Message: Information is needed before this report can be processed.
Hi Experts,
I am scheduling a Crystal Report from Infoview. Data Source for Report is BEx Query.
While scheduling i am providing all details like Parameters, Formats, Destination etc.
But Schedule is failing. The reason is parameter field is empty when i checked
in failed status , as below.
Parameters: [No Value]; [No Value]
Error Message: Information is needed before this report can be processed.
But when i am viewing the report with the same parameters, it is executing.
Please help
Regards,
Ajay Singh
Edited by: Ajay Singh on Sep 15, 2009 1:05 PMHi,
Try the below mentioned steps in addition to scheduling of your report.
Method 1: Following information might be helpful in resolving the issue.
To check if the .rep file exists in the Output FRS
1.Log on to the Central Management Console (CMC). Click Objects.
2.Click the report object to view its properties.
3.Click the History tab to view the list of instances.
4.Click Success to view the latest instance. Scroll to Instance Location.
5.Note the path name to the report.
6.Check the file store under the Output directory for the report.
If the report does not exist, delete the instance from the History tab in the CMC. Reschedule the report.
Method 2: To verify the configuration of multiple FRS
1.Log on to the CMC.
2.Click Servers.
3.Click the first Input file server. Note the home directory.
4.Click Home > Servers.
5.Click the second Input file server.
6.Check the home directory path for the second Input FRS. It must point to the same directory as the first Input FRS.
7.Repeat steps 2 through 6 to check the Output FRS.
====================
NOTE:
The Input and Output FRS physical machines must be able to connect to the file share for the file store. Also the Input and Output FRS are installed using the local administrator account. That account may not have rights to the network share for the file store. The security on the file store must be changed so the local administrator for each server can access it.
====================
Above mentioned steps are for deski/webi reports.
Cheers,
Suresh ALuri. -
We are in the process of removing a child domain from the forest and are down to two DCs. These are both Server 2008r2 sp1 servers, one physical and virtual (PDC). When I try to remove a DC (not the PDC emulator) I get the following error:
The operation failed because:
Active Directory Domain Services could not transfer the remaining data in directory partition DC=DomainDnsZones,DC=mydomain,DC=local to
Active Directory Domain Controller \\V-Svr03.mydomain.local.
The directory service is missing mandatory configuration information, and is unable to determine the ownership of floating single-master operation roles."
I have checked replication with repadmin /showrepl and all connections were successful. The dcdiag /test:kccEvent test on all servers passed.
Most DCdiag tests are successful. The only failure is on NCSecDesc when running dcdiag /test:NCSecDesc
Testing server: Default-First-Site\DC1-DEV-OFC
Starting test: NCSecDesc
Error NT AUTHORITY\ENTERPRISE DOMAIN CONTROLLERS doesn't have
Replicating Directory Changes In Filtered Set
access rights for the naming context:
DC=ForestDnsZones,DC=hookemup,DC=local
......................... DC1-DEV-OFC failed test NCSecDesc
In researching this I find "If you do not plan to add an RODC to the forest, you can disregard this error."
We have not successfully run ADprep /rodcPrep nor do we plan on having any Read-Only DCs, so I think we can ignor this error. We did try running ADprep /rodcPrep but got an LDAP error which I can duplicate if this is important.
Schema and Naming FSMOs are on a DC higher in the forest. RID, PDC, and Infrastructure FSMOs for the child domain are on the Virtual server (PDC).
Any guidance on where to go from here would be greatly appreciated as I have no more hair on my head to pull.Ok... I ran repadmin /showreps /v again and it shows no errors
C:\>repadmin /showreps /v
Default-First-Site\DC1-DEV-OFC
DSA Options: IS_GC
Site Options: (none)
DSA object GUID: b294c59f-8b46-4133-89c5-0f30bfd49607
DSA invocationID: 1054285d-cffe-42b4-8074-e2d44adbb151
==== INBOUND NEIGHBORS ======================================
CN=Configuration,DC=mydomain,DC=local
Default-First-Site\HESTIA via RPC
DSA object GUID: b464fde9-29d7-4490-9582-fe9270050d50
Address: b464fde9-29d7-4490-9582-fe9270050d50._msdcs.mydomain.local
DSA invocationID: afea3845-9fa8-40a6-a477-84348a206348
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS WRITEABLE
USNs: 16381490/OU, 16381490/PU
Last attempt @ 2012-10-29 13:52:39 was successful.
Default-First-Site\V-SVR03 via RPC
DSA object GUID: 53018cc4-b8c9-48ce-9a54-1b987e7b08c8
Address: 53018cc4-b8c9-48ce-9a54-1b987e7b08c8._msdcs.mydomain.local
DSA invocationID: 45de2c10-ec8b-443d-a645-db4e0a352a23
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS WRITEABLE
USNs: 114817/OU, 114817/PU
Last attempt @ 2012-10-29 13:52:39 was successful.
Default-First-Site\V-SVR01 via RPC
DSA object GUID: e2f794eb-9658-4bad-b695-3d8c08f46371
Address: e2f794eb-9658-4bad-b695-3d8c08f46371._msdcs.mydomain.local
DSA invocationID: 07bb0fe9-bca9-46d1-92ce-308d36da478d
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS WRITEABLE
USNs: 66047/OU, 66047/PU
Last attempt @ 2012-10-29 13:52:39 was successful.
Default-First-Site\ATHENA via RPC
DSA object GUID: cb00a5b0-6dea-473c-bb42-19356dd9ed36
Address: cb00a5b0-6dea-473c-bb42-19356dd9ed36._msdcs.mydomain.local
DSA invocationID: 57313a9c-46a2-4b94-87cc-b3f91d54faed
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS WRITEABLE
USNs: 8098197/OU, 8098197/PU
Last attempt @ 2012-10-29 13:52:39 was successful.
CN=Schema,CN=Configuration,DC=mydomain,DC=local
Default-First-Site\ATHENA via RPC
DSA object GUID: cb00a5b0-6dea-473c-bb42-19356dd9ed36
Address: cb00a5b0-6dea-473c-bb42-19356dd9ed36._msdcs.mydomain.local
DSA invocationID: 57313a9c-46a2-4b94-87cc-b3f91d54faed
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS WRITEABLE
USNs: 8097482/OU, 8097482/PU
Last attempt @ 2012-10-29 13:52:39 was successful.
Default-First-Site\V-SVR01 via RPC
DSA object GUID: e2f794eb-9658-4bad-b695-3d8c08f46371
Address: e2f794eb-9658-4bad-b695-3d8c08f46371._msdcs.mydomain.local
DSA invocationID: 07bb0fe9-bca9-46d1-92ce-308d36da478d
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS WRITEABLE
USNs: 65239/OU, 65239/PU
Last attempt @ 2012-10-29 13:52:39 was successful.
Default-First-Site\V-SVR03 via RPC
DSA object GUID: 53018cc4-b8c9-48ce-9a54-1b987e7b08c8
Address: 53018cc4-b8c9-48ce-9a54-1b987e7b08c8._msdcs.mydomain.local
DSA invocationID: 45de2c10-ec8b-443d-a645-db4e0a352a23
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS WRITEABLE
USNs: 114149/OU, 114149/PU
Last attempt @ 2012-10-29 13:52:39 was successful.
Default-First-Site\HESTIA via RPC
DSA object GUID: b464fde9-29d7-4490-9582-fe9270050d50
Address: b464fde9-29d7-4490-9582-fe9270050d50._msdcs.mydomain.local
DSA invocationID: afea3845-9fa8-40a6-a477-84348a206348
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS WRITEABLE
USNs: 16381373/OU, 16381373/PU
Last attempt @ 2012-10-29 13:52:39 was successful.
DC=ForestDnsZones,DC=mydomain,DC=local
Default-First-Site\V-SVR01 via RPC
DSA object GUID: e2f794eb-9658-4bad-b695-3d8c08f46371
Address: e2f794eb-9658-4bad-b695-3d8c08f46371._msdcs.mydomain.local
DSA invocationID: 07bb0fe9-bca9-46d1-92ce-308d36da478d
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS WRITEABLE
USNs: 66295/OU, 66295/PU
Last attempt @ 2012-10-29 13:57:48 was successful.
Default-First-Site\ATHENA via RPC
DSA object GUID: cb00a5b0-6dea-473c-bb42-19356dd9ed36
Address: cb00a5b0-6dea-473c-bb42-19356dd9ed36._msdcs.mydomain.local
DSA invocationID: 57313a9c-46a2-4b94-87cc-b3f91d54faed
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS WRITEABLE
USNs: 8098367/OU, 8098367/PU
Last attempt @ 2012-10-29 13:58:13 was successful.
Default-First-Site\V-SVR03 via RPC
DSA object GUID: 53018cc4-b8c9-48ce-9a54-1b987e7b08c8
Address: 53018cc4-b8c9-48ce-9a54-1b987e7b08c8._msdcs.mydomain.local
DSA invocationID: 45de2c10-ec8b-443d-a645-db4e0a352a23
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS WRITEABLE
USNs: 115032/OU, 115032/PU
Last attempt @ 2012-10-29 13:58:25 was successful.
Default-First-Site\HESTIA via RPC
DSA object GUID: b464fde9-29d7-4490-9582-fe9270050d50
Address: b464fde9-29d7-4490-9582-fe9270050d50._msdcs.mydomain.local
DSA invocationID: afea3845-9fa8-40a6-a477-84348a206348
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS WRITEABLE
USNs: 16381653/OU, 16381653/PU
Last attempt @ 2012-10-29 13:58:34 was successful.
DC=mySUBdomain,DC=local
Default-First-Site\V-SVR03 via RPC
DSA object GUID: 53018cc4-b8c9-48ce-9a54-1b987e7b08c8
Address: 53018cc4-b8c9-48ce-9a54-1b987e7b08c8._msdcs.mydomain.local
DSA invocationID: 45de2c10-ec8b-443d-a645-db4e0a352a23
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS WRITEABLE
USNs: 114871/OU, 114871/PU
Last attempt @ 2012-10-29 13:54:02 was successful.
DC=DomainDnsZones,DC=mySUBdomain,DC=local
Default-First-Site\V-SVR03 via RPC
DSA object GUID: 53018cc4-b8c9-48ce-9a54-1b987e7b08c8
Address: 53018cc4-b8c9-48ce-9a54-1b987e7b08c8._msdcs.mydomain.local
DSA invocationID: 45de2c10-ec8b-443d-a645-db4e0a352a23
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS WRITEABLE
USNs: 114017/OU, 114017/PU
Last attempt @ 2012-10-29 13:52:39 was successful.
DC=mydomain,DC=local
Default-First-Site\V-SVR03 via RPC
DSA object GUID: 53018cc4-b8c9-48ce-9a54-1b987e7b08c8
Address: 53018cc4-b8c9-48ce-9a54-1b987e7b08c8._msdcs.mydomain.local
DSA invocationID: 45de2c10-ec8b-443d-a645-db4e0a352a23
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS
USNs: 114017/OU, 114017/PU
Last attempt @ 2012-10-29 13:52:39 was successful.
Default-First-Site\HESTIA via RPC
DSA object GUID: b464fde9-29d7-4490-9582-fe9270050d50
Address: b464fde9-29d7-4490-9582-fe9270050d50._msdcs.mydomain.local
DSA invocationID: afea3845-9fa8-40a6-a477-84348a206348
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS
USNs: 16381614/OU, 16381614/PU
Last attempt @ 2012-10-29 13:56:52 was successful.
Default-First-Site\V-SVR01 via RPC
DSA object GUID: e2f794eb-9658-4bad-b695-3d8c08f46371
Address: e2f794eb-9658-4bad-b695-3d8c08f46371._msdcs.mydomain.local
DSA invocationID: 07bb0fe9-bca9-46d1-92ce-308d36da478d
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS
USNs: 66325/OU, 66325/PU
Last attempt @ 2012-10-29 13:58:34 was successful.
Default-First-Site\ATHENA via RPC
DSA object GUID: cb00a5b0-6dea-473c-bb42-19356dd9ed36
Address: cb00a5b0-6dea-473c-bb42-19356dd9ed36._msdcs.mydomain.local
DSA invocationID: 57313a9c-46a2-4b94-87cc-b3f91d54faed
SYNC_ON_STARTUP DO_SCHEDULED_SYNCS
USNs: 8098385/OU, 8098385/PU
Last attempt @ 2012-10-29 13:58:38 was successful. -
T61P - System Update build: 5.02.0011 - Error occurred while gathering user information
I have issues with SU with my Lenovo t61p
Win8Pro x64
[Lenovo System Update build: 2013-4-11 5.02.0011] 29.4.2013 1:31:43
Info 2013-04-29 , 01:31:43
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2013-04-29 , 01:31:43
at Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2013-04-29 , 01:31:44
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Scheduler Manager Starts...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Obtaining information from the Enviroment Manager...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Validating Starts...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Validating Ends...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Sending Values to the SchedulerParser...
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Receiving Values from the SchedulerManager
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Starting Validation Process!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - All validations have been processed!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Writting to the registry...
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - All values were saved on the Registry!
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - Reloading Scheduler
Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
Message: Scheduler Parser - The Scheduler was reloaded
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: All values sent to SchedulerParser...
Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
Message: Scheduler Manager ends...
Severe 2013-04-29 , 01:31:44
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 2.0.50727.6400
Info 2013-04-29 , 01:31:44
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2013-04-29 , 01:31:44
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2013-04-29 , 01:31:44
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2013-04-29 , 01:31:44
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2013-04-29 , 01:31:49
at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2013-04-29 , 01:31:49
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2013-04-29 , 01:31:49
at Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2013-04-29 , 01:31:49
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_03_00
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_03_00.xml
Info 2013-04-29 , 01:31:49
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2013-04-29 , 01:31:49
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2013-04-29 , 01:31:49
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2013-04-29 , 01:31:49
at Tvsu.FileDownloader.HttpsDownload.SetCertificates()
Message: Setting certificates...
Info 2013-04-29 , 01:31:50
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2013-04-29 , 01:31:50
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml responseStatus:404
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse()
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2013-04-29 , 01:31:52
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2013-04-29 , 01:31:52
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2013-04-29 , 01:31:52
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2013-04-29 , 01:31:53
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 6458BS9
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: An error ocurred while using the MappingParser
Exception:
Message: There is not entry for the key SRM
Type: System.NullReferenceException
at Tvt.Mapping.Languages.get_Item(String tla)
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Process.HelloProcess.Start()
Message: A value could not be mapped when using the MappingParser or eGather execution failed
Exception:
Message: Error getting MappingParser properties
Type: Tvsu.Engine.Process.MappingInterfaceException
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
Exception:
Message: A fatal error ocurred while in the HelloProcess
Type: Tvsu.Engine.Process.HelloProcessException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2013-04-29 , 01:31:53
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2013-04-29 , 01:31:53
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: A fatal error ocurred while in the HelloProcess
Type: Tvsu.Engine.Process.HelloProcessException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2013-04-29 , 01:31:53
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2013-04-29 , 01:31:55
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2013-04-29 , 01:31:55
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2013-04-29 , 01:31:57
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2013-04-29 , 01:31:57
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2013-04-29 , 01:31:59
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2013-04-29 , 01:31:59
at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2013-04-29 , 01:31:59
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2013-04-29 , 01:31:59
at Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2013-04-29 , 01:31:59
at Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2013-04-29 , 01:31:59
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the ApplicationYou have win8. Have you ever had an earlier version of SU , ie when you booted up the 1st time (did it work).
Run windows update and make sure .netframework is current.
Did you upgrade from win 7? -
System Update error "An error occurred while gathering user information"
I honestly think that i'm never going to stop running into issues with Lenovos software....
Anyways, i've reinstalled countless times trying every way to fix things and nothing works. I will post my log for others to look at and hopefully help me out.
[Lenovo System Update build: 2015-01-15 5.06.0027] 3/4/2015 5:58:34 PM
Info 2015-03-04 , 05:58:34
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Severe 2015-03-04 , 05:58:36
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 4.0.30319.34209
Info 2015-03-04 , 05:58:36
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Info 2015-03-04 , 05:58:36
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Starting the Application
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: Starting GUI...
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:36
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2015-03-04 , 05:58:39
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2015-03-04 , 05:58:39
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_14_00
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2015-03-04 , 05:58:39
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Downloaded
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
Message: Parsing the UDF file
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a7db21fdc747d5e6f213b2b4c6632dc5dbfe5162 /timeout 300000
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'.
Type: System.IO.FileNotFoundException
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
at Tvsu.Egather.EgatherManager.get_EgatherMinimal()
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2015-03-04 , 05:58:39
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:41
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2015-03-04 , 05:58:41
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2015-03-04 , 05:58:42
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2015-03-04 , 05:58:42
at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2015-03-04 , 05:58:42
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2015-03-04 , 05:58:42
at Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2015-03-04 , 05:58:42
at Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2015-03-04 , 05:58:43
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
One thing I noticed is that if I visit the download link for the HelloLevel_9_14_00.xml here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
It shows up completely blank but everything HelloLevel_9_13_00.xml and < shows up fine for me. It appears this is the same issue the log is reporting saying that "this XML file is not well-formed" could this be a Lenovo issue though? No one else has reported this exact problem though so I guess not.
My model is a Thinkpad Edge E540 (20C6008SUS) with Windows 8.1
Solved!
Go to Solution.The hello level 9_14 is expected behavior. The link is currently set blanks. Down the road, when a newer version of SU is available, and Lenovo wants SU to self update, this link will contain the self update information.
As you saw, hello level9_13 contains data.
My notes:
systemupdate506-01-15-2015.exe System Update 5.06.0027 hl=14 (02/05/2015)
systemupdate506-11-04-2014.exe System Update 5.06.0024 hl=13 (11/24/2014)
>>>> users of SU 5.6.0024 , which is hello level 13, will be offered self update of SU to the current release.
====
Your failure is here:
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
================
SU runs ia.exe(inventory agent) via tvsucommandlauncher via the SU service in windows services.
Expected output is the creation of two XML's:
'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
'C:\Program Files (x86)\Lenovo\System Update\egather\sysreco.XML'
These two .xmls contain information about your system such as machine type and model.
This message stated:
Message: RC eGatherer: 0
I dont think ia.exec ever got executed.
===
In c\programdata\lenovo\systemupdate\logs
Post
tvsu_exec.log
Tvsucommandlauncher.log
service.log (inside the SUservice logs folder).
Go into windows services, and find entry name System Update and make sure it is set to start type=manual..
==
DId your system ship from the factory with System Update installed?
Have you ever run a prior release of SU on your system with success, or is this your first time using Su on your system? -
IDOC: Status (Error/Success/information)report to Sender system
How would one send a message(error/success/information) to the sending(external) system to inform them of the statuses of the messages they've sent to our SAP system?
Hi Baumann,
you have an option called Audit reporting in which you can have the status of idoc at sender side.read the following.
Setting Up Audit Reporting
In the default behavior, after an IDoc is dispatched to a destination system, the sender does not know the state of the process on the destination system. You can configure the system, however, for cross-system reporting. You must model the ALEAUD message between the systems.
Two programs enable cross-system reporting.
1)RBDSTATE. This program is scheduled to run periodically on the destination system. It reports the status of incoming IDocs to the sending system, using the ALEAUD message and ALEAUD01 IDoc. This status information is recorded separately from IDoc status information in the audit logs.
2)RBDAUD01. This program is executed on the sending system. It analyzes the audit log and displays the output as a report.
The RBDSTATE program returns the following statuses, from the receiving to the sending system.
RBDSTATE Is Run on the Receiving System
Status of IDoc in receiving system Status reported to sending system via ALEAUD
53 (Application document posted.) 41 (Application document created in receiving system.)
51 (Error: Application document not posted.) Status 39 (IDoc is in the receiving system.) This status is repeated each time RBDSTATE is run, as long as the IDoc remains in status 51.
68 (Error: No further processing.) 40 (Application document not created in receiving system.)
reward points if helpful, -
Network Load Balancing - "access denied" when loading configuration information from host2
We have 2 Windows 2012 R2 servers, both are running on workgroup.
We set up NLB cluster. When we open NLB Manager on the server2, then message shows "loading configuration information. Access denied. Error connecting to server1".
There is no issue doing this on server1, NLB Manager is able to connect to both servers. We login using default administrator account, both account name and password are the same for 2 servers.
When we check security event log on server1, there is this strange Audit Failure log using account "test_nlb" from server2 which related to "Access denied" error. Please let us know how to resolve this. Thanks in advance.
Event ID: 4776
The computer attempted to validate the credentials for an account.
Authentication Package:
MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
Logon Account:
test_nlb
Source Workstation:
WPAAP2
Error Code:
0xc0000064
An account failed to log on.
Event ID: 4625
Subject:
Security ID:
S-1-0-0
Account Name:
Account Domain:
Logon ID:
0x0
Logon Type:
3
Account For Which Logon Failed:
Security ID:
S-1-0-0
Account Name:
test_nlb
Account Domain:
WPAAP2
Failure Information:
Failure Reason:
Unknown user name or bad password.
Status:
0xc000006d
Sub Status:
0xc0000064
Process Information:
Caller Process ID:
0x0
Caller Process Name:
Network Information:
Workstation Name:
WPAAP2
Source Network Address:
192.168.70.45
Source Port:
55136
Detailed Authentication Information:
Logon Process:
NtLmSsp
Authentication Package:
NTLM
Transited Services:
Package Name (NTLM only):
Key Length:
0
This event is generated when a logon request fails. It is generated on the computer where access was attempted.
The Subject fields indicate the account on the local system which requested the logon. This is most commonly a service such as the Server service, or a local process such as Winlogon.exe or Services.exe.
The Logon Type field indicates the kind of logon that was requested. The most common types are 2 (interactive) and 3 (network).
The Process Information fields indicate which account and process on the system requested the logon.
The Network Information fields indicate where a remote logon request originated. Workstation name is not always available and may be left blank in some cases.
The authentication information fields provide detailed information about this specific logon request.
- Transited services indicate which intermediate services have participated in this logon request.
- Package name indicates which sub-protocol was used among the NTLM protocols.
- Key length indicates the length of the generated session key. This will be 0 if no session key was requested.Hi Zhong Gang,
When you are using Network Load Balancing (NLB) Manager, you must be a member of the Administrators group on the host that you are configuring, or you must have been delegated
the appropriate authority. If you are configuring a cluster or host by running NLB Manager from a computer that is not part of the cluster, you do not have to be a member of the Administrators group on that computer. Please disable your nodes firewall and
try again.
The related KB:
Add a Host to the Network Load Balancing Cluster
http://technet.microsoft.com/en-us/library/cc753744.aspx
I’m glad to be of help to you!
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place. -
Struts 2 - SEVERE: Error configuring application listener of class mailread
Struts 2 - SEVERE: Error configuring application listener of class mailreader2.ApplicationListener
Ol�
Hi
All
I'm getting this erro: when I run my app in struts 2, but I don't know what is going on ?
Someone can help me
What is going on?
Thanks
SEVERE: Error configuring application listener of class mailreader2.ApplicationListener
java.lang.ClassNotFoundException: mailreader2.ApplicationListener
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1358)
at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1204)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:3773)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4337)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:719)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1045)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at org.apache.catalina.core.StandardService.start(StandardService.java:516)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:710)
at org.apache.catalina.startup.Catalina.start(Catalina.java:566)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:288)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:413)
Feb 1, 2008 10:46:31 AM org.apache.catalina.core.StandardContext listenerStart
SEVERE: Skipped installing application listeners due to previous error(s)
Feb 1, 2008 10:46:31 AM org.apache.catalina.core.StandardContext start
SEVERE: Error listenerStart
Edited by: NetoJose on Feb 1, 2008 5:33 AMI think it's not a jar it's a java class on my package take a look, now i don�t know why the problem?
Look the erro :
Struts 2 - SEVERE: Error configuring application listener of class mailreader2.ApplicationListener
this is my package and a java class:
mailreader2.ApplicationListener
package mailreader2;
import org.apache.commons.logging.Log;
import org.apache.commons.logging.LogFactory;
import org.apache.struts.apps.mailreader.dao.impl.memory.MemoryUserDatabase;
import javax.servlet.ServletContext;
import javax.servlet.ServletContextEvent;
import javax.servlet.ServletContextListener;
import java.io.*;
public final class ApplicationListener implements ServletContextListener {
* <p>Appication scope attribute key under which the in-memory version of
* our database is stored.</p>
public static final String DATABASE_KEY = "database";
* <p>Application scope attribute key under which the valid selection
* items for the protocol property is stored.</p>
public static final String PROTOCOLS_KEY = "protocols";
// ------------------------------------------------------ Instance Variables
* <p>The <code>ServletContext</code> for this web application.</p>
private ServletContext context = null;
* The {@link MemoryUserDatabase} object we construct and make available.
private MemoryUserDatabase database = null;
* <p>Logging output for this plug in instance.</p>
private Log log = LogFactory.getLog(this.getClass());
// ------------------------------------------------------------- Properties
* <p>The web application resource path of our persistent database storage
* file.</p>
private String pathname = "/WEB-INF/database.xml";
* <p>Return the application resource path to the database.</p>
* @return application resource path path to the database
public String getPathname() {
return (this.pathname);
* <p>Set the application resource path to the database.</p>
* @param pathname to the database
public void setPathname(String pathname) {
this.pathname = pathname;
// ------------------------------------------ ServletContextListener Methods
* <p>Gracefully shut down this database, releasing any resources that
* were allocated at initialization.</p>
* @param event ServletContextEvent to process
public void contextDestroyed(ServletContextEvent event) {
log.info("Finalizing memory database plug in");
if (database != null) {
try {
database.close();
} catch (Exception e) {
log.error("Closing memory database", e);
context.removeAttribute(DATABASE_KEY);
context.removeAttribute(PROTOCOLS_KEY);
database = null;
context = null;
* <p>Initialize and load our initial database from persistent
* storage.</p>
* @param event The context initialization event
public void contextInitialized(ServletContextEvent event) {
log.info("Initializing memory database plug in from '" +
pathname + "'");
// Remember our associated ServletContext
this.context = event.getServletContext();
// Construct a new database and make it available
database = new MemoryUserDatabase();
try {
String path = calculatePath();
if (log.isDebugEnabled()) {
log.debug(" Loading database from '" + path + "'");
database.setPathname(path);
database.open();
} catch (Exception e) {
log.error("Opening memory database", e);
throw new IllegalStateException("Cannot load database from '" +
pathname + "': " + e);
context.setAttribute(DATABASE_KEY, database);
// -------------------------------------------------------- Private Methods
* <p>Calculate and return an absolute pathname to the XML file to contain
* our persistent storage information.</p>
* @throws Exception if an input/output error occurs
private String calculatePath() throws Exception {
// Can we access the database via file I/O?
String path = context.getRealPath(pathname);
if (path != null) {
return (path);
// Does a copy of this file already exist in our temporary directory
File dir = (File)
context.getAttribute("javax.servlet.context.tempdir");
File file = new File(dir, "struts-example-database.xml");
if (file.exists()) {
return (file.getAbsolutePath());
// Copy the static resource to a temporary file and return its path
InputStream is =
context.getResourceAsStream(pathname);
BufferedInputStream bis = new BufferedInputStream(is, 1024);
FileOutputStream os =
new FileOutputStream(file);
BufferedOutputStream bos = new BufferedOutputStream(os, 1024);
byte buffer[] = new byte[1024];
while (true) {
int n = bis.read(buffer);
if (n <= 0) {
break;
bos.write(buffer, 0, n);
bos.close();
bis.close();
return (file.getAbsolutePath());
Edited by: NetoJose on Feb 1, 2008 7:25 AM -
Need help with error configuring Identity Management in OAS 10g
Hi,
I am configuring SSO in OAS 10g, After successful installation (with sso option selected) when I go to the management interface and attempt to configure Identity Management it fails with the following error:
Error configuring identity management. oracle.ias.configtool.config.ConfigException: Unable to retrieve SSO DB information.Base Exception: oracle.ias.configtool.config.ConfigException: oracle.ias.configtool.config.ConfigException: oracle.ias.configtool.config.ConfigException: Unable to retrieve SSO DB information . Base Exception : Error when reading seeAlso of replicaid entry - java.lang.NullPointerException Status code 3
I am totally stumped, cant find any instance of this error in docs etc. PLEASE HELP.
I am trying to setup OAS to SSO with MS AS for oracle ebusiness suite 11i.
Thanx in Advance,
SeanCheck that your insfrastructure database is up and running, it's accesible, as well, check for OID procs and demons that ports for OID are open and that you can make ldapbind this last may not be necesary as the error say about database, but is good to check also. Go to *$ORACLE_HOME/opmn/logs* and check the files there to see if other process are having problems.
Greetings
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