SUM for applying support package stack

Question

Dear SAP Guru's,
We are trying to apply a support pack maintenance stack sp04 on a PI 7.3 with EHP1 system using SUM
In the road map step "Specify Credentials" we have got a error saying "could not detect executable directory from profiles for system XID"
Recently we have upgraded our system from 7.0 to 7.3 with ehp1, after the upgrade we have observed that the start profile is merged with instance profile.
A screen shot of the error message is attached.
DIR_EXECUTABLE in our system is /usr/sap/<SID>/DVEBMGS00/exe and the same is available as profile parameter in the instance profile.
Kindly help us to solve this error and continue the update
Thanks,
Balaji S

Answer 1

Hello Balaji,
As per SAP note 1557404
Profile Merging During Update with Regard to Certain Target Releases
The Software Update Manager (SUM) asks you during an update if you want
to merge the start profile with the instance profile and if you want to
switch to a new file system structure.
Only use this option when updating to SAP NetWeaver 7.3 including
enhancement package 1.
Do not use this option if you update to SAP Business Suite 7i2011 (based
on SAP NetWeaver 7.0 EHP3), otherwise subsequent software logistic
processes might not work properly.
Check if sapstartsrv has been defined to start with START profiles
and if these do not exists as they are merged with the instance profiles.
If so, the option here could be replace the START profiles with Instance
profiles. Also please check if sapstartsrv processes on the OS are
running with START profiles, if yes, you need to restart them after
modifying sapservices file so that they get started with the instance
profiles. Once this is done, issue should be gone.
regards,
Paul