Sun IMAP IDLE issue

Hello,
I am experiencing a weird behavior with IDLE. I will try to explain what is happening:
The problem is that some new mail notification events
(normally the first one after entering idle), remains somehow enqued
and it is not finally released after I quit idle session and open it
again. I know it sounds a little weird, so i will explain it with the
following example:
1) I enter idle mode in the inbox folder
+. idle+
idling
2) I send an email to the corresponding user. No notification is received.
3) I send a new mail to this user. I receive one notification.
+ 19 EXISTS+
+ 5 RECENT+
4) I send another mail to this user. I receive notifications normally. (but the first one remains lost)
+20 EXISTS+
+6 RECENT+
5) After waiting 15 minutes the first notification remains lost, so I quit IDLE session.
done
+. OK Completed+
6) I enter again idle mode and then i receive finally the lost new mail notification.
. idle
+21 EXISTS+
+7 RECENT+
idling
Sometimes i am having this problem with the second mail instead of the first one.
Is there anyone already aware of this? Is it a known bug?
Could it be a configuration problem? Should I try to configure IDLE
with ENS?
I am running on a RHL4 with Sun Java(tm) System Messaging Server
7u2-7.02 32bit. I have IDLE capability configured with JMQ. I have
followed the following links:
http://wikis.sun.com/display/CommSuite/Configuring+IMAP+IDLE#ConfiguringIMAPIDLE-NotificationServicesJMQorENS
http://wikis.sun.com/display/CommSuite/Enabling+JMQ+Notification(Example)
Thanks in advance. I know this is a tricky issue.
Regards,
Alberto.

AlCr wrote:
Can you tell me if this problem is reproducible with other versions of MS?I don't see this problem with earlier versions of Messaging Server e.g. Messaging Server 7u1 (provided with Communication Suite 6 update 1).
Also i would like to know if this bug exists with other Red Hat versions.( I found it on RHL4).I see no reason why the particular Redhat release would change the behaviour as it is the same Messaging Server build. The Solaris Messaging Server build on the other hand is different (e.g. different compiler amongst other things).
If you need this issue fixed I suggest you raise a support request (assuming you have a support contract).
Regards,
Shane.

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I'm setting up an E61 for a neighbour to use with his email server (Dovecot IMAP). After browsing various forums it looks like lots of people are complaining about the imap idle implementation on this phone.
After doing lots of testing and packet sniffing I've found the following, which hopefully will be of some use to other users.
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I've had the phone running in this configuration for a couple of days now over 3G and it has been 100% reliable.
The trick seems to be to use 30-mins "auto-retrieve", but this is badly worded - it could be called "Enable IMAP IDLE" on the phone. Even though it talks to the server every 30 mins (29 and a few seconds actually....), it is a very small amount of data - just enough to keep the server happy and comply with the imap idle rfc's, and does not seem to drain the battery.
Hope this all made sense and is of some use to someone....
In short - 30min auto-retrieve = phone sends "IDLE" & "DONE", push-email works.
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Phone is on "3" network in the UK and the firmware is 2.0618.06.05

I tried setting up the 30 minute interval. It does work as desired, but is not without hiccups.
a) If the server gets disconnected, it takes around 30-35 minutes to get connected again. This is acceptable, as atleast it should work predictably.
b) If you move between two zones, say from my office to my home, the connection of my E61 to the IMAP Server gets broken. If I check my mail before the E61 tries to resend the IDLE command it'll try to retrieve it, and then hang-up. After that, specially in the latest firmware 3.0633.09.04, I cannot even kill the client. Either I restart the phone, or crash the phone manually (by going into Options -> Find, searching for a text, and then clicking Options again). The client is dead, and so is the functionality of the Messaging Key. Then it'll start every half hour, connect, check the mail and disconnect (since 30 mins was the time period specified for polling).
If this is going to be the functionality, then I think having POP3 set to 30 minutes interval is more suited since atleast it'll retrieve some portion of the mail as well rather than ONLY the headers as in the case of IMAP.
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We are far from being Nokia enemies. If anything, we are giving them free feedback. In corporate circles, concerned companies pay millions of bucks to the likes of Pricewaterhouse, etc to do strategic consulting, ie to tell them what really is right or wrong with their company, products, etc. In the new millenium, the internet and tools such as forums provide similar service, only at a fraction of the cost and a damningly honest one too!
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Message was edited by: mrhud

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