Sun Java System Messaging Server doesn't support some ISO 8859 charsets

Question

Hello,
I couldn't find any link to report bugs on the Sun Java System Messaging Server, so i guess i'll report it here:
Sun Java System Messaging Server currently doesn't support the ISO 8859-13 charset, which is the standard charset in the Baltic states. When a person recieves an email in that charset, every non-ASCII character in the message becomes absolutely unreadable when displayed in this webmail application.
This has been tested with this version of the product:
X-Mailer: Sun Java(tm) System Messenger Express 6.1 HotFix 0.01 (built Jun 24 2004)
Furthermore, you can test the case by yourself using this link: http://www.lietuvybe.org/testas/. You can enter your e-mail address there to get a few sample messages in Baltic and Cyrillic charsets. You will see that the Sun Java System Messaging Server passes all those tests except this particular one. So, it's a very nice product. :)
It would be very very very cool if Sun would fix this small, but very important issue.
regards,
Rimas Kudelis

Answer 1

Hey! :)
I am feeling some bad vibes, here.Hey, sorry, I didn't want you to think it's personal. I didn't really mean to hurt you or whatever. You are trying to help and I do appreciate that. I really do.
The reason i'm a bit sad is about the policy of others:
First, i am not a provider of that webmail service i'm talking about. A big Lithuanian company is. Personally, I rarely use webmail apps at all, and even when i do, i use an app i internationalized myself. :). Meanwhile, i install Horde IMP as a webmail application for my small servers, and i'm satisfied with it.
The problem i described is literally not my problem. It's a problem of that big Lithuanian company mentioned above (and the users of its webmail system). I suppose this company does have that account already and, furthermore, they are the ones who should post to this forum or file a support request., and they are the ones who should be worried about that bug. However, reality differs. In reality, big companies in Lithuania don't care about correctness of their webmail apps too much. However, there are a few maniacs like me who do. We test their webmail apps, we contact them and describe them their problems and ask them to fix those problems. Sometimes, they do that, but in most cases we either don't get a reply at all, or we get something like "we'll take a look at it later". For example, lately, we had an issue with one of the most popular webmail providers in Lithuania skipping a MIME-version header. Fixing this issue is just a single line of code. However, we had to push them annoyingly for kinda few months until they finally fixed it.
That was the first aspect.
The second is that i don't really like to create hundreds of accounts for myself just to ocasionally report bugs like this one. If only Sun would let me to simply file a bug, and forget that, i would gladly do it. But no, i have to find a deeply hiden support page, then fill a form, create myself an account and a password, then log on, then fill some misterious support request... Do I have to do that for a company that won't even consider thanking me? I think that's too much. Furthermore, every party on the net enforces it's own username and password restrictions. That sucks too. I wish i could just log on as "rq" everywhere like this forum, using the same password i could easily remember. However, i have to use "rq", "er-ku" or "erku" or "rq@something" as my username on different platforms, and sometimes even my (long enough) password is not accepted. It's hard to track such accounts, and in most cases like this one, i don't really want to have an account at all, as i'm just passing by.
To summarize the post: I'm NOT a licenced user, and all I wanted was to file a bug, which affects licenced users and ordinary people.
How do i remove my account from this forum now? :)