Sundry creditors account shows Dr. Balance

Question

Hi,
I create the a credit memo for retention for supplier invoice. Instead of paying that credit memo I paid that retention amount by applying one standard invoice with out match with the credit memo. So, sundry creditors shows dr. balance. To decrease the sundry creditors debit balance I cancelled the credit memo. I am unable to void the payment of paid invoice , because it's already paid & reconciled. So there is no scope to void the payment & make the adjustment of invoice with the credit memo & paid the credit memo. So, I cancel the credit memo. Once I cancelled the credit memo it shows the Dr. balance in retention.
Q- Can any one suggest that how can I adjust that Debit balance in retention account which is already paid?
Regards,
DKN

Answer 1

Hi Poornima,
The best way of determining what the correct figures are is to query the jdt1 table (journal entry rows).
The business partner can be found in the field shortname and then sum debits and credits to get the true balance of each Business Partner. Please note that the figures in jdt1 should be the true value in case there is a difference.
To work in the right direction it is important to break down the figures and that way identify where the difference is coming from. The break down can be by BP and date period. Also please check if the BPs are using multiple Control accounts if some figures are hidden there.
Please note that the most common reason when these kind of issues are reported is that some of the report criteria has been defined in a way that will lead to differences. That is speaking from my own experience.
Hope it helps.
Jesper