SunMC 3.0 and 3.5 - E450 and ultra10 black splat problem

Hi all,
Don't know if this is the right forum, but if not, then I am sure you will re-direct me.
I have just recently configured up all of our Sun servers, ranging from 3800's Exxx and new SunFire 210's 240's 880's 440's etc. All are now working fine with a little help from the Forum aswell.
My remaining problem is that I have an E450 and an Ultra10 that are showing as having a black splat. I am fully aware that this does not necessarily mean that there are any components in Alarm, but does leave the console looking rather messy and indicitive of a failure to the untrained eye (IT director in particular)
I have tried version 3.0 and 3.5 of the agent, but still the problem persists.
It appears to be with the hardware config reader system section, which does not bring back any information.
The agent log file shows the following messages which seem to point to a missing file.
[00001770 0054 ]warning Oct 25 11:07:51 agent data update error: config
dWG exited on error.............................................................
[00001771 0095 ]error Oct 25 11:12:51 agent Error opening configd pla
tform support directory '/opt/SUNWsymon/lib/platform/cfg': No such file or direc
tory....................................................
[00001772 00a6 ]warning Oct 25 11:12:51 agent data update error: .iso.o
rg.dod.internet.private.enterprises.sun.prod.sunsymon.agent.modules.hardware.Con
fig.Reader4uwg.system...................................
Is there anybody out there that can help !!!!!!!!!!!!!!!
Cheers
Pauline

Hi Mike,
I have run the configdWG manually on the U10. This seems to rattle through nicely and produces the following output.
system OS="SunOS 5.6" OS_version="Generic_105181-08" \
System_clock_frequency="90 MHz" architecture="sparc" \
hostname="mersey-edigateway" image_name="chassis" machine="sun4u" \
platform="Ultra-Enterprise-5" sample#="1" \
serial_number="2157965313" timestamp="Thu Oct 28 15:58:46 2004" \
timestamp_raw="1098975526" total_disks="1" total_memory="64 Mb" \
total_processors="1" total_tape_devices="0" \
view_points="front rear top"
system-board board-num="1" fru="yes" image_name="-" memory_size="64 Mb" \
state="active" type="system-board" type-int="2"
SUNW,Ultra-5_10 clock-frequency="90 MHz" device_type="upa" \
image_name="-" model="SUNW,375-0009"
cpu-unit(0) clock-frequency="270 MHz" cpu-type="sparc" \
dcache-size="16.0 KB" device_type="cpu" ecache-size="0.2 MB" \
fru="yes" icache-size="16.0 KB" image_name="cpu-unit" \
model="SUNW,UltraSPARC-IIi" pathname_element="cpu-unit@0,0" \
pdistr="cpu-unit-0" processor-id="0" status="online" unit="A" \
upa-portid="0"
memory image_name="-" pathname_element="memory@0,10000000"
simm(2) board_reference_number="U0702" fru="yes" image_name="simm" \
pdistr="simm-2" size="32 Mb" slot="2" type="dram"
simm(3) board_reference_number="U0602" fru="yes" image_name="simm" \
pdistr="simm-3" size="32 Mb" slot="3" type="dram"
pci(0) clock-frequency="66 MHz" compatible0="pci108e,a000" \
compatible1="pciclass,0" device_type="pci" image_name="-" \
instance="0" model="SUNW,sabre" pathname_element="pci@1f,0" \
upa-portid="31"
simba(0) clock-frequency="33 MHz" compatible0="pci108e,5000" \
compatible1="pciclass,060400" device-id="20480" \
device_type="pci" image_name="-" instance="0" \
model="SUNW,simba" network_count="1" \
pathname_element="pci@1,1"
ebus(0) device-id="4096" image_name="-" instance="0" \
pathname_element="ebus@1"
audiocs(0) device_type="audio" instance="0" model="SUNW,CS4231h" \
pathname_element="SUNW,CS4231@14,200000"
ecpp(0) instance="0" pathname_element="ecpp@14,3043bc"
fd(0) device_type="block" image_name="floppy-drive" instance="0" \
pathname_element="fdthree@14,3023f0" pdistr="floppy-drive" \
pv_parent="system"
se(0) device_type="serial" instance="0" \
pathname_element="se@14,400000"
su(0) device_type="serial" device_usage="keyboard" instance="0" \
pathname_element="su@14,3083f8"
su(1) device_type="serial" device_usage="mouse" instance="1" \
pathname_element="su@14,3062f8"
hme(0) compatible0="SUNW,hme" device-id="4097" device_type="network" \
ether="8:0:20:9f:f0:1" inet="10.38.26.238" input_errors="0" \
instance="0" name="hme0" output_errors="0" \
pathname_element="network@1,1" symbol="mersey-edigateway"
m64(0) device-id="18260" device_type="display" image_name="m64" \
instance="0" model="ATY,GT-B" pathname_element="SUNW,m64B@2" \
pdistr="m64-slot"
uata(0) compatible0="pci1095,646" compatible1="pci1095,646" \
compatible2="pciclass,01018f" device-id="1606" \
device_type="ide" disk_count="1" image_name="-" instance="0" \
pathname_element="ide@3"
cdrom0(2) device_type="CD-ROM" fru="yes" hard_errors="3" \
image_name="cd-drive" instance="2" mounted_partitions="0" \
name="c0t2d0" pdistr="cd-drive" pv_parent="system" \
soft_errors="0" target="2" transport_errors="0"
dad(0) device_type="disk" image_name="disk" instance="0" \
mounted_partitions="0" name="c0t0d0" pdistr="disk-0" \
pv_parent="system"
simba(1) clock-frequency="33 MHz" compatible0="pci108e,5000" \
compatible1="pciclass,060400" device-id="20480" \
device_type="pci" image_name="-" instance="1" \
model="SUNW,simba" pathname_element="pci@1"
pci-slot(1) clock-frequency="33 MHz" image_name="-" slot-num="1" \
slot-width="32-bit"
pci-board(1) board-num="1" fru="yes" image_name="pci-board" \
pdistr="pci-board-1" state="active" type="<unknown>"
HSIP(0) compatible0="pci1214,334" compatible1="pciclass,078000" \
device-id="820" instance="0" \
pathname_element="pci1214,334@1" pv_ancestor_alarm="true"
pci-slot(2) clock-frequency="33 MHz" image_name="pci-slot-2" \
pdistr="pci-slot-2" slot-num="2" slot-width="32-bit"
pci-slot(3) clock-frequency="33 MHz" image_name="pci-slot-3" \
pdistr="pci-slot-3" slot-num="3" slot-width="32-bit"
These two systems are the only systems that appear to have the problem through the whole enterprise.
On thinking through the problem we have other E450's (but only 1 U10) and they all seem to be working as expected. The problem common denominator appears to be that both of these servers have been installed using 3.5 BUT their OS versions are 5.6 (BINGO I think). Do you think that I would be better downgrading the version of SUNMC to a pre 3.0 version? Or would the only way around this be to upgrade the OS to 5.8(minimum)
What do you think? Could I be on the right track?????
Cheers
Pauline

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    0050: 9A 0D E3 A2 F1 3B 4D 35 C6 00 B7 E8 6B 14 0B 82 .....;M5....k...
    0060: BC E1 29 6E 24 10 27 B2 86 52 CD 85 C5 A9 CE 69 ..)n$.'..R.....i
    0070: D1 69 79 67 07 9E 8B A2 23 DA 97 36 F5 D8 57 57 .iyg....#..6..WW
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    trigger seeding of SecureRandom
    done seeding SecureRandom
    %% No cached client session
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    RandomCookie: GMT: 983585972 bytes = { 41, 169, 119, 141, 169, 223, 159, 184, 182, 97, 133, 56, 227, 20, 209, 115, 225, 62, 106, 169, 106, 250, 37, 25, 45, 7, 25, 215 }
    Session ID: {}
    Cipher Suites: { 0, 5, 0, 4, 0, 9, 0, 10, 0, 18, 0, 19, 0, 3, 0, 17 }
    Compression Methods: { 0 }
    [write] MD5 and SHA1 hashes: len = 59
    0000: 01 00 00 37 03 01 3B A0 55 B4 29 A9 77 8D A9 DF ...7..;.U.).w...
    0010: 9F B8 B6 61 85 38 E3 14 D1 73 E1 3E 6A A9 6A FA ...a.8...s.>j.j.
    0020: 25 19 2D 07 19 D7 00 00 10 00 05 00 04 00 09 00 %.-.............
    0030: 0A 00 12 00 13 00 03 00 11 01 00 ...........
    Thread-6, WRITE: SSL v3.1 Handshake, length = 59
    [write] MD5 and SHA1 hashes: len = 77
    0000: 01 03 01 00 24 00 00 00 20 00 00 05 00 00 04 01 ....$... .......
    0010: 00 80 00 00 09 06 00 40 00 00 0A 07 00 C0 00 00 .......@........
    0020: 12 00 00 13 00 00 03 02 00 80 00 00 11 3B A0 55 .............;.U
    0030: B4 29 A9 77 8D A9 DF 9F B8 B6 61 85 38 E3 14 D1 .).w......a.8...
    0040: 73 E1 3E 6A A9 6A FA 25 19 2D 07 19 D7 s.>j.j.%.-...
    Thread-6, WRITE: SSL v2, contentType = 22, translated length = 16310
    Thread-6, READ: SSL v3.0 Handshake, length = 1599
    *** ServerHello, v3.0
    RandomCookie: GMT: 722821779 bytes = { 190, 56, 167, 5, 198, 89, 180, 112, 96, 251, 78, 78, 144, 103, 57, 130, 219, 11, 56, 169, 199, 73, 79, 241, 241, 131, 74, 145 }
    Session ID: {0, 154, 4, 1, 195, 195, 38, 26, 66, 92, 154, 191, 59, 96, 218, 24, 81, 133, 102, 48, 169, 26, 50, 42, 10, 49, 78, 150, 71, 182, 163, 33}
    Cipher Suite: { 0, 4 }
    Compression Method: 0
    %% Created: [Session-1, SSL_RSA_WITH_RC4_128_MD5]
    ** SSL_RSA_WITH_RC4_128_MD5
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    0000: 02 00 00 46 03 00 2B 15 63 93 BE 38 A7 05 C6 59 ...F..+.c..8...Y
    0010: B4 70 60 FB 4E 4E 90 67 39 82 DB 0B 38 A9 C7 49 .p`.NN.g9...8..I
    0020: 4F F1 F1 83 4A 91 20 00 9A 04 01 C3 C3 26 1A 42 O...J. ......&.B
    0030: 5C 9A BF 3B 60 DA 18 51 85 66 30 A9 1A 32 2A 0A \..;`..Q.f0..2*.
    0040: 31 4E 96 47 B6 A3 21 00 04 00 1N.G..!...
    *** Certificate chain
    chain [0] = [
    Version: V3
    Subject: CN=inte.myaxa.de, OU=Executive Management, O=@AXA GmbH, L=Koeln, ST=NRW, C=DE
    Signature Algorithm: MD5withRSA, OID = 1.2.840.113549.1.1.4
    Key: com.sun.net.ssl.internal.ssl.JSA_RSAPublicKey@5f45cb24
    Validity: [From: Fri Jun 15 16:25:05 GMT+02:00 2001,
                   To: Sun Jun 15 16:25:05 GMT+02:00 2003]
    Issuer: [email protected], CN=Thawte Server CA, OU=Certification Services Division, O=Thawte Consulting cc, L=Cape Town, ST=Western Cape, C=ZA
    SerialNumber: [    080e20]
    Certificate Extensions: 2
    [1]: ObjectId: 2.5.29.19 Criticality=true
    BasicConstraints:[
    CA:false
    PathLen: undefined
    [2]: ObjectId: 2.5.29.37 Criticality=false
    Extension unknown: DER encoded OCTET string =
    0000: 04 17 30 15 06 08 2B 06 01 05 05 07 03 01 06 09 ..0...+.........
    0010: 60 86 48 01 86 F8 42 04 01 `.H...B..
    Algorithm: [MD5withRSA]
    Signature:
    0000: 32 D8 11 96 F5 66 CE 7A 2C DD 39 03 BB 54 41 66 2....f.z,.9..TAf
    0010: EE B7 6E 7A 95 57 73 C5 66 83 67 9C 35 B7 75 05 ..nz.Ws.f.g.5.u.
    0020: A1 6D 9D 36 A7 7A AA 12 CD AE 64 5B E5 F9 EE EF .m.6.z....d[....
    0030: 7C BB 63 7E 5A E6 9F BA 50 8F 92 A2 C6 FA B5 8B ..c.Z...P.......
    0040: 25 8B 95 37 AA C4 6D 7A C1 E6 DA 35 18 82 24 1A %..7..mz...5..$.
    0050: 9A 0D E3 A2 F1 3B 4D 35 C6 00 B7 E8 6B 14 0B 82 .....;M5....k...
    0060: BC E1 29 6E 24 10 27 B2 86 52 CD 85 C5 A9 CE 69 ..)n$.'..R.....i
    0070: D1 69 79 67 07 9E 8B A2 23 DA 97 36 F5 D8 57 57 .iyg....#..6..WW
    chain [1] = [
    Version: V1
    Subject: [email protected], CN=Thawte Server CA, OU=Certification Services Division, O=Thawte Consulting cc, L=Cape Town, ST=Western Cape, C=ZA
    Signature Algorithm: MD5withRSA, OID = 1.2.840.113549.1.1.4
    Key: com.sun.net.ssl.internal.ssl.JSA_RSAPublicKey@96e1cb27
    Validity: [From: Sat Jul 27 20:07:57 GMT+02:00 1996,
                   To: Mon Jul 27 20:07:57 GMT+02:00 1998]
    Issuer: [email protected], CN=Thawte Server CA, OU=Certification Services Division, O=Thawte Consulting cc, L=Cape Town, ST=Western Cape, C=ZA
    SerialNumber: [  0  ]
    Algorithm: [MD5withRSA]
    Signature:
    0000: 8B 2F 9F B8 9F 5F 74 54 22 BB D8 5E DA 48 E0 33 ./..._tT"..^.H.3
    0010: 9F 01 19 13 A2 0C 26 EA 8E CE C1 57 65 F7 7C 85 ......&....We...
    0020: 84 37 17 EE 1E 6D D1 76 75 D4 C5 00 33 38 8A 75 .7...m.vu...38.u
    0030: D7 B7 AE 64 EF CD 46 08 50 26 28 63 96 F4 DF 62 ...d..F.P&(c...b
    0040: 30 18 C4 EF 76 27 25 2B E4 93 37 A3 4F DA 6E 67 0...v'%+..7.O.ng
    0050: BC 50 0C A8 94 F9 80 2E 4E FA 3F E3 06 E6 51 43 .P......N.?...QC
    0060: 88 B4 00 C6 10 AF 91 78 95 3F 28 04 99 E1 81 A7 .......x.?(.....
    0070: F0 E8 F2 FC 68 36 36 BC C1 C6 48 F9 7D FB BB 9F ....h66...H.....
    out of date cert: [
    Version: V1
    Subject: [email protected], CN=Thawte Server CA, OU=Certification Services Division, O=Thawte Consulting cc, L=Cape Town, ST=Western Cape, C=ZA
    Signature Algorithm: MD5withRSA, OID = 1.2.840.113549.1.1.4
    Key: com.sun.net.ssl.internal.ssl.JSA_RSAPublicKey@96e1cb27
    Validity: [From: Sat Jul 27 20:07:57 GMT+02:00 1996,
                   To: Mon Jul 27 20:07:57 GMT+02:00 1998]
    Issuer: [email protected], CN=Thawte Server CA, OU=Certification Services Division, O=Thawte Consulting cc, L=Cape Town, ST=Western Cape, C=ZA
    SerialNumber: [  0  ]
    Algorithm: [MD5withRSA]
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    0000: 8B 2F 9F B8 9F 5F 74 54 22 BB D8 5E DA 48 E0 33 ./..._tT"..^.H.3
    0010: 9F 01 19 13 A2 0C 26 EA 8E CE C1 57 65 F7 7C 85 ......&....We...
    0020: 84 37 17 EE 1E 6D D1 76 75 D4 C5 00 33 38 8A 75 .7...m.vu...38.u
    0030: D7 B7 AE 64 EF CD 46 08 50 26 28 63 96 F4 DF 62 ...d..F.P&(c...b
    0040: 30 18 C4 EF 76 27 25 2B E4 93 37 A3 4F DA 6E 67 0...v'%+..7.O.ng
    0050: BC 50 0C A8 94 F9 80 2E 4E FA 3F E3 06 E6 51 43 .P......N.?...QC
    0060: 88 B4 00 C6 10 AF 91 78 95 3F 28 04 99 E1 81 A7 .......x.?(.....
    0070: F0 E8 F2 FC 68 36 36 BC C1 C6 48 F9 7D FB BB 9F ....h66...H.....
    Thread-6, SEND SSL v3.0 ALERT: fatal, description = certificate_unknown
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    [ O66183],
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    out of date cert: [
    Version: V1
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    Division, O=Thawte Consulting cc, L=Cape Town,
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    0 1996,
    To: Mon Jul 27 20:07:57 GMT+02:00
    7:57 GMT+02:00 1998]
    Issuer: EmailAddress=[email protected],
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    Division, O=Thawte Consulting cc, L=Cape Town,
    ST=Western Cape, C=ZA
    SerialNumber: [  0  ]          <SNIPPED>
    HTH.
    Allen Lai
    Developer Technical Support
    SUN Microsystems
    http://www.sun.com/developers/support/

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