Super mad!!! Security questions are super old! how the heck could I remember the answers??!!

I am super mad!! I have a new computer, got a new ipod and just added $85 to my Itunes account to buy music and I know my Apple ID and Password yet it tells me after I add all the money I need to remember super old security questions from years ago before I can use that money!!!
I cant remember them and now it locked me out of even trying!! If I use my apple ID and my apple ID password why the heck would it want me to answer security questions to purchase music??? Especially since it allowed me to add a lot of money right before!!??

You will have to try to recover the password or contact Apple for help.
https://iforgot.apple.com/
IF you still cannot recover it, contact Apple according to the instructions here.
Apple ID: Contacting Apple for help with Apple ID account security - Apple Support

Similar Messages

  • How do I reset the answers to my security questions on my iTunes account if I do not remember the answers to them?

    How do I reset my security questions on my iTunes account if I do not remember the answers to them?

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
    (94839)

  • I no longer have access to the email address that is stipulated as my rescue email address and I cannot remember the answers to my security questions. Please advise how I go about changing / updating the answers to the security questions.

    I no longer have access to the email address that is stipulated as my rescue email address and I cannot remember the answers to my security questions. Please advise how I go about changing / updating the answers to the security questions.

    Contact iTunes Support:
    http://support.apple.com/kb/HT5699?viewlocale=en_US
    or by email:
    https://ssl.apple.com/emea/support/itunes/contact.html
    Cheers,
    GB

  • How do I change my security questions for my apple ID if I do not remember the answers to my current security questions?

    How do I change my security questions for my apple ID if I do not remember the answers to my current security questions?

    If you have a rescue email address (an alternate email address is different) on your account then you can use that to reset them : http://support.apple.com/en-us/HT6170
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/en-us/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : http://support.apple.com/en-us/HT201356
    Or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • Apple ID rescue email is wrong and security questions are too old to remember

    The apple ID email is completely wrong to the point where ive never owned that email address. I cant change that email because my security questions are from 7 years ago so how do i fix this problem?

    You will have to try to recover the password or contact Apple for help.
    https://iforgot.apple.com/
    IF you still cannot recover it, contact Apple according to the instructions here.
    Apple ID: Contacting Apple for help with Apple ID account security - Apple Support

  • HT5312 how do i reset my security questions if i dont have rescue email and dont remember the answers to the question

    i can not figure it out

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • I am making a first time purchase and it is saying the answers to my security questions are wrong. How do I retrieve my answers?

    I am trying to make a purchase for the first time, it is asking for the answers to my security questions and when I type them it says I am wrong, how do I retrieve or change my answers?

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • The email where security questions are being sent is invalid.  How do I change it

    The email where security questions are being sent is invalid.  How do I change it. 

    You cannot change your Rescue email address after you have forgotten your Security Questions. Once you get everything reset, you will be able to change it. For now, you are going to have to contact Apple Support to get them reset:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • My security questions are right, but I've been froze out because Apple said they're wrong. How do I fix this?

    My security questions are right, but I've been froze out because Apple said they're wrong. How do I fix this?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.

  • I have lost my APPLE ID security questions and APPLE does not to seem to want to help me.  This renders my iTunes account worhtless.  How do I do it?  My pass word is usable, but my security questions are to blame.  How do i fix this?

    I have misplaced my APPLE ID security questions answers and APPLE doe not seem to want to help me.  What is the procedure for resetting these secirty questions?
    With the answers, my APPLE account is useless.  HELP ME HERE!!!!

    Go to http://appleid.apple.com and select "Manage your account". Log in with your Apple ID and password, then select Password and Security from the left column.
    You need to know the answers to your existing questions to reset them. If you don't remember your answers, there may be a link on that page where you can have a reset email send to your Rescue email address. This will not appear if you have not provided a Rescue email address, and may not appear even if you did.
    If there does not seem to be any way to reset your security questions, contact iTunes Support here: http://www.apple.com/support/itunes/contact/ They will respond within a business day. Be sure to check your spam or junk mail folders for their response.

  • HT201303 I never set up any security questions for my Apple ID and I was asked on the app store to sign in and answer my security questions. I never made security questions in the first case. I can't purchase anything without them. What should I do?

    I never set up any security questions for my apple ID and I was asked on the app store to sign in and answer my security questions, I never made any in the first place and it came up with questions that I didn't know. I've already been in support and tried to reset them, but I have to answer the security questions in order to change them. Is there any way to find out what they are?

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • To download an App the 3 security questions are required. But at the end, apple is not able to complete the task and gives an error message. No more downloads are possible. What can I do?

    to download an App the 3 security questions are required. But at the end, apple is not able to complete the task and gives an error message. No more downloads are possible. What can I do?

    Very Important, how much Free Space is on your Hard Drive first of all? Click on the Macintosh HD on the Desktop, then do a Get Info on it.
    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
    Do they launch OK while in Safe Mode?

  • My security questions are blocking me from my account!

    The three security questions are blocking me from my account and I'm so frustrated. Apple is saying to reset them I need to pay them $20.00. That's crap. Can someone help me figure this out?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.

  • Security questions have incorrect information how do I edit the information?

    Security questions have incorrect information how do I edit the information?

    How to reset your Apple ID security questions.
    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.
    This will generate an automated e-mail that will allow you to reset your security questions.
    If that doesn't work, or  there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
    Next, go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.
    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.

  • I can't change my appleID password as I have no idea what my security questions are! HELP!!!! I am not getting any messages to nmy new, awesome Samsung S4

    I can't change my appleID password as I have no idea what my security questions are! HELP!!!! I am not getting any messages to nmy new, awesome Samsung S4

    Hello Jaded1234,
    The steps in the articles below will guide you in setting up your rescue email address and resetting your security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you continue to have issues, please contact our Account Security Team as outlined in this article:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

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