Super slow Broadband from BT

I had my BT Broadband installed on 14/09/13 on the 16MB unimited package, my estimaterd speed was given as being about 10MB/s. Since the first day the fastest speed I can download at is just over 1MB/s. If I start a second download the sum of the two equates to 1MB/s and if I start a third again that 1MB/s is split between the three downloads.
I have tried from a variety of sources which I know to be stable and fast yet 1MB/s is the maximum I can get. I have tried this on my laptop, wired and wireless, on my pc, wired and wireless, on my mobile phone and also on my xbox with exactly the same results.
On checking my router (BT Homehub 4) Helpdesk page it shows that the hub is resetting on a regular basis, currently showing 6 hours uptime.
I have emailed BT to complain who got back to me yesterday and after speaking to three different people I was told it would be passed on to another department as a line fault had been detected.
Today I had another call from BT telling me they now cannot see any faults, and all seems fine to them. They offered to pass me to a technical dept who may be able to fix the issue but if they did I would be charged. I declined as I do not intend to pay BT to fix a BT fault. I requested openreach be sent out to check the outside cabling and again was told this would incur a charge if it was my equiptment which again I pointed out was definatly not the issue. All my devices work through my fathers virgin line splendidly with great speeds from the sites I have previously tried here.
I would like a mod to please esculate this problem and see to it that it is fixed post haste.
I would post my router stats but in all honesty, I see no point as it will not stay up for the three days I am told that the mods require to see, due to the line fault causing dropouts which now I am told do not exist.

are you conencted to the test socket?
try quiet line test dial 17070 option 2 should hear nothing no hiss/crackle and best with corded phone if cordless then dull hum normal.
if you have the HH4 then if you enter 192.168.1.254 into your browser ten enter hub manager then go to troubleshooting then logs you should find 2 entries together when your hub connected to the internet which show connection speed and also noise margin - if you can post please
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Similar Messages

Super slow broadband issues

Im on BT Broadband unlimited and for the last 2 days I have been getting 1.75 mb download speed and 0.70mb upload speed but the ookla speedtest.net says 0.61mb download and 0.59mb upload why is it s slow this started happening 2 days ago when infinity went live which we cant get because where an exchange only line and Bt have been doing work up the road dose infinity going live mens the slower ASDL copper line is slowed down

The installation of fibre at your exchange should have no effect on your adsl connection
Can you post adsl stats from your router and also the diagnostic results from btspeedtester
Are you connected to the test socket?
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Super slow broadband

Hi,
Hope someone can help as I am getting nowhere with the broadband help line.
We have had problems with our broadband for about 3 weeks with and avg download speed of 0.1mps
During this time I have spent hours on the phone trying to sort it but despite BT resetting the line profile 3 times and a visit from Openreach engineers who replaced the wire that comes into the house we are still no better off.
We are connected via the test socket and have tried 3 different filters
Below is my latest speed test and router stats
Download speedachieved during the test was - 0.11 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :5.09 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
System Up Time 51:37:33
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
206103
250991
0
212
1474
44:27:38
LAN
10M/100M
229404
162920
0
944
160
51:37:29
WLAN
11M/54M
179825
254237
0
812
179
51:37:25
ADSL Link
Downstream
Upstream
Connection Speed
5088 kbps
448 kbps
Line Attenuation
43.0 db
21.5 db
Noise Margin
15.6 db
16.0 db
I have done a quiet line test this morning and it is ok but we have had a really bad line on and off.
Thanks
Kit

hi your IP profile is low due to your disconnections you need to ensure that your router remains powered up 24/7 with no restarts and it will rise automatically after 3/5 days
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Re: Super slow broadband

Hi
Can you help me since Thursday my internet connection has gone mega slow. I was getting speeds of around 4mbps. I am currently using the BT Home Hub 2 I have got my current statistics below. My neighbour is on Talk Talk Broadband and they are pulling 4.5mbps so whats gone wrong with my connection any help much appreciated
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 3:21:30
Downstream
283 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
15.1 dB / 6.3 dB
Line attenuation (Down/Up)
45.5 dB / 26.3 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
6467 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Solved!
Go to Solution.

Hi had this modem on 5 days now here are the stats & it is still very slow
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
5 days, 03:56:28
Downstream:
287.1 Kbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.3 dB / 10.1 dB
Line attenuation (Down/Up):
43.4 dB / 26.2 dB
Output power (Down/Up):
17.7 dBm / 12.6 dBm
FEC Events (Down/Up):
2869 / 14415
CRC Events (Down/Up):
0 / 425
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 868
Error Seconds (Local/Remote):
0 / 153

Constantly super SLOW broadband speed!

Hello. Never used these boards before so bear with me please.
My boyfriend told me to pop on here as you kind people might be able to help.
I've had a phone and broadband package with BT for about 19 months now, and my download rate is always sub 1Mb and generally lower than my upload rate.
I seem to be on a fixed 1Mb line. (Apparently; according to my boyfriend! Shh. I like kittens.)
It's infuriating, to say the least, and working from home is a big issue.
All equipment is tested and fine.
Many thanks in advance for any help, tips, advice or kitten photos.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Super Slow boot from any start up disk.

I have a Macbook Pro that takes about 5+ minutes to boot up. The really weird thing is that this occurs when booting from different drives. I have tried two different drives with Snow Leopard on them and then wiped one and tried to install leopard fresh from the original system disks.
I have tried swapping in different ram and resetting SMC and pram. No luck.
So apparently there is something going on during startup that doesn't have to do with the drive installed. Anyone have any idea what that might be and how to fix it?
thanks.

I would approach them. The thing is in Czech Republic where I live the law grants us two years warranty. As Apple only provides one year warranty (Apple care is not supported in Czech Rep.) the second year is probably covered by Apple local apple dealers which reflects in Apple prices heavily, which are at about 3/2 to twice bigger than in US.
Anyway this means that very few stores here are really happy to help with anything their customer wants (There is very little selection so either you cannot be picky, or you can buy mac abroad which has many downsides as well). I took it there yesterday and they sent it for diagnostics (I had previous experience with people working in local service center and honestly I'll be afraid to let them repair a mixer, let alone my beloved Mac), now I am trying to contact them about it and convince them that the part should be replaced under it's own warranty as they already replaced it about half a year ago. But I am afraid that won't be possible, as I suspect them of using old parts on machines not covered by Apple original warranty as they have to pay for them.
But back to my issue. I didn't really mean the soldering. That would be a last resort, or I'd have to be sure where exactly the problem is or I would have to have a new logic board at hand. I study robotics and although I am by no means an expert on such things, I have managed to repair a thing or two at a fraction of a new part price for another few years.
Anyway, the day before yesterday I sat near my MBP, installed the new security update few hours before that, copying some stuff from one drive to another via Firewire. I unplugged the first drive after a while and plugged in the second one. No strange sound, no burning, but the port couldn't even power a LED on the drive. I connected the first one, dead as well. So I tried USB which worked just fine. I thought it may have been caused by the update, so I restarted - no luck (Another problem appeared - slow start...and rather horribly slow one. The system was apparently searching for something, because the blue screen stayed on for about ten minutes after 5 minute booting and then it jumped right to the GUI with few apps already running in about a second), repaired permissions - no luck, backed up my stuff and tried a fresh install as the system was a bit cluttered and I planned on doing that sometime soon anyway, but that didn't help either. So I went hunting for a solution online. I tried probably every possible restart of this and that (PMU, unplugging everything and taking out battery and letting it rest overnight, SMC...you name it). In system profiler there was something like that Firewire cannot recognize a connected device (Not sure now really, I'd have to go through 263 page long pdf to find out. It was the same message mentioned above. I tried logging in safe mode, that was a bit slow but went rather smoothly, still no luck with FW. I went to verbose mode, which ran just fine, I don't really remember any strange messages, but after a minute or two presented the same blue screen and ran the GUI for some reason. That repeated every time. Also booting from SL DVD took about 15 minutes.
That's pretty much the whole story. From searching for a few hours I am now aware of a partial solution by deleting all Firewire related kext files, but I have no machine to test it on at the moment. That would of course cause FW not to work (Which I would hate really as I bought three new drives about a month ago and USB is a pain to backup to), but at least the booting should go smoothly.
I had an issue or two previously with my MBP, one of which was caused by the faulty graphics (hopefully new board, no questions asked) and the other one was probably caused by some so called expert repairing the first issue who wasn't even able to connect the display properly. For some reason they replaced the whole clamshell module with a brand new LCD which was nice.
Sorry for so long post, I guess I am just not able to keep things short.
Thanks, John.

Slow broadband from the 07/06/10 and still got to ...

well it looks like i am not the only one have been told 27 times that i should be getting 11.8meg in but only get 2.2meg down by 2meg before up grade plus hub lights are like a dicso just flash most of the time on second new hub and that don't work so was told that i would have min of 5meg in from 23.16 yesterday but well i been bb again any good replys would help

Hi, i think if you do a speed test on this site http://speedtester.bt.com/
and access your hub stats here http://192.168.1.254 and post the results , someone will help you with your issues.
Blue_uk

Super slow broadband since install 4 December

i have had 3 engineer visits who say line is good, my speed has stayed the same 1.2meg, it sometimes goes really bad that i just can not get on line, i phoned tech support who just keep telling me wait 48 hrs, they are just plain useless, who can i next complain too next. if they can not get me speed up, then i want broadband cancelling with out penalty, and i will move too sky or talk talk

This problem went away when OS X 10.4.7 was released.

Super slow download from Sweden.

Hi all!
Now Sweden can get the 1080p movies. So I went and both the movie Skyfall in 1080p
And the download window is telling me it will take about 230 hours lol
I'm on a 24 Mbps adsl connection and have both movies before many times but never so slow download

Is Therés à Way to increes the download speed?
What ports should I open on my router?

Slow broadband speed after BT replaced cable to th...

Hi,
Until recently I always had a good stable broadband connection. However a couple of weeks ago it started dropping out often. This turned out to be because of a very noisy line, I rarely use the phone and when I went to check it I could hear a lot of noise on the line. I went through BT and an engineer came round this Monday and discovered the cable from outside my house had pretty much corroded away - it had likely been there 40 years! So the cable was replaced and the noise on the phone line went away (Engineer fixed it on the 11th June in the afternoon)
However during the time the line was bad my broadband (clearly in an attempt to cope with the noise) gained much higher noise margins and gradually got slower and slower, this I can understand.
The problem is now the line is repaired its still stuck at this lower speed which is really rather slow. I have read that eventually the IP profile will reset itself, but I work from home some of the time and this current speed is a real problem for me. Is there anything I can get done to get it back up to speed?
Line state:
Connected
Connection time:
2 days, 06:28:53
Downstream:
286.3 Kbps
Upstream:
440 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
32.3 dB / 29.7 dB
Line attenuation (Down/Up):
9.5 dB / 4.8 dB
Output power (Down/Up):
9.6 dBm / 12.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 54
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
0 / 0

Keith, is this really the only Solution? My conneciton made it to a bit over 3 days, then for some reason its reset again
This time the upload speed has gone up some but download is unacceptable. If I have to wait another 5 days then its going to end up about 2 weeks I have had very slow broadband from BT (and who knows if it will stay up 5 days this time...), yet I boubt they will be refunding me my money for the BT vision service I can't use due to the speed issues with the BT connection. Seriously having to wait 5 days after they fix a problem is ridiculous, especially when it might reset at any point!
Line state:
Connected
Connection time:
0 days, 01:57:23
Downstream:
286.3 Kbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
31.4 dB / 13.2 dB
Line attenuation (Down/Up):
9.7 dB / 4.8 dB
Output power (Down/Up):
10.7 dBm / 10.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
4 / 0

Slow broadband and confusion from tech helpdesk

Hello,
I am getting pretty slow broadband, so I emailed BT technical support to get help. A chap phoned me at teatime and siaid I should be getting ~14Mbps, but then a friend came over, so I ended the call and called back 0800 111 4567 just now.
I am getting speeds of 0.7Mbps (measured several times on various speed checkers), but the BT broadband site (www.productsandservices.bt.com) estimates I should get ~17Mbps. It says I should be able to get this speed "Now". The lady I spoke to at tech support said that I will only be able to get this speeds "in a few months when the exchange is upgraded to fibre-optic cables". Which wasn't mentioned on the webiste...
At first she offered me a new router as my Voyager 2091 is 5 years old, but then said the couldn't since my speeds were in excess of 500kbps and claimed it wouldn't make any difference due to the exchange.
Anyway I got the following output from speedtester.bt.com:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
2. Upstream Test: -provides background information.
Download Speed
637 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 637 Kbps
For your connection, the acceptable range of speedsis 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1151 Kbps(DOWN-STREAM), 1155 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.65:22.76:67.67 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload Speed
947 Kbps
0 Kbps
1155 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 947 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1155 Kbps
Can you advise if I am really limited to 750kbps until such time as the exchange is upgraded? In any case I am minded to switch to Plusnet who would at least give me a free new router along with slightly cheaper broadband...
LMK if I can provide any further helpful info. Thanks in advance.
Solved!
Go to Solution.

Plus here is the broadband line info from the Voyager Configuration Manager
Line Mode
ADSL2+
Line State
Show Time
Latency Type
Fast
Line Up Time
07:02:24:21
Line Coding
Trellis On
Line Up Count
3
Line Power State
L0
Statistics
Downstream
Upstream
Line Rate
1151 Kbps
1155 Kbps
Noise Margin
30.2 dB
6.6 dB
Line Attenuation
22.5 dB
9.1 dB
Output Power
0.0 dBm
11.8 dBm
MSGC (number in overhead channel data)
60
12
B (number of bytes in Mux Frame)
35
35
M (number of Mux Frames in FEC Frame)
1
1
T (Mux Frames over sync bytes)
1
4
R (number of check bytes in FEC Frame)
0
0
S (ratio of FEC over PMD Frame length)
0.9730
0.9897
L (number of bits in PMD Frame)
296
291
D (interleaver depth)
1
1
Super Frames
38212061
38212059
Super Frame Errors
5
0
RS Words
0
0
RS Correctable Errors
0
0
RS Uncorrectable Errors
0
0
HEC Errors
2
0
OCD Errors
0
0
LCD Errors
0
0
ES Errors
0
0

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
Click to report abuse...        Click to reply to this thread    Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse...        Click to reply to this thread    Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
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Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
Click to report abuse...        Click to reply to this thread    Reply
@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
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You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Lightroom mobile syncing is super slow and stop for no reason. cannot resume syncing. no idea with the progress of syncing. cannot sync the original file from mobile into desktop.

lightroom mobile syncing is super slow and stop for no reason. cannot resume syncing. no idea with the progress of syncing. cannot sync the original file from mobile into desktop. stuck and cannot process any further.

Hi. Did you trigger a delete data via LR preferences ->Lightroom mobile.
I'm not seeing a catalog connected to your account.
Did you import originals via the connection-kit?
Thanks
Guido

Super Slow Connection speed

Hi all, with any luck someone here will be able to offer some wisdom!
Until recently my broadband has been faultless (well not bad anyway), in the last week or so it seems to have nosedived in terms of performance, and I am struggling to work out why. I have been through India, and I have my modem plugged into the test port of the master socket, here is wat things look like in the Hub Manager:
Line state
Connected
Connection time
0 days, 0:53:56
Downstream
8,126 Kbps
Upstream
440 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
20.3 dB / 32.9 dB
Line attenuation (Down/Up)
10.0 dB / 4.2 dB
Output power (Down/Up)
0.0 dBm / 12.0 dBm
Loss of Framing (Local)
34
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967264
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3
The three errors are me pulling the cable out to rest the conenction. The massive FEC / CRC errors are a bug I think. Does anyone know about Loss of Framing and what 0dBm output power are?
I ran the BT speedtest and got some truly terrible results, which said that my profile was 7000kbps, good, and my download was 146kbps, bad.
Anyone know what might be causing my super slow connection? I disconnected all computers barring my laptop in case somethign was secretly thrashing the service, but it didnt help.
Thanks in advance,
Mark.

I have similar problems. My connection was fine until about a week ago, when I started getting noise on my phone.
This has now been fixed, but since then, my Broadband connection speed has dropped from around 2M to 135k. I had an engineer out this morning to check what had been fixed during the first engineer visit (to fix the phone) and once he'd finished, he tested in to the socket to find that he could get 7M speeds. However, since he's been gone, I've plugged my setup back in and still get speeds of 135k.
I've tried removing phone connection so only router plugged in, I've changed filter to see if that was the issue - only things I've not yet tried because they are more hassle first off is trying another ADSL cable and/or a new router
My Hub manager shows the following, but not sure if this helpful to anyone, or if anyone can point me in the right direction of other things to try, I'd be greatly appreciative.
Thanks
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:56:42
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.7 dB / 22.0 dB
Line attenuation (Down/Up)
15.0 dB / 8.5 dB
Output power (Down/Up)
19.8 dBm / 12.3 dBm
Loss of Framing (Local)
34
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
13 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3

Lion is super slow! Should I reinstall?

Hi,
I have a 13” MacBook Pro that has a 2.7GHz i7 processor and 4GB of RAM. I bought this June at it came pre-installed with OS X Snow Leopard. In July, I upgraded to Lion and initially, my computer just had the spinning beach ball a lot more, but a day or two later, my computer seemed like it was running as normal (I’m assuming this was due to Spotlight indexing everything).
However, of late I’ve noticed my computer is SUPER slow! I first noticed the lag in processing speed when it took five minutes to transfer 1GB to a USB flash drive. (I then transferred the files to a Windows PC and back onto the same flash drive and the entire process occurred in under a minute).It takes over two minutes to start up and anywhere between ten seconds to a minute to open a regular application (i.e. iTunes, iPhoto, Firefox, etc). And my laptop heats up a lot faster these days too!
I’ve looked around the discussion forum and tried all the suggested solutions i.e. resetting the PRAM and the SMC, verifying and repairing the disk/permissions (including the one where you have to go through the recovery partition). But nothing has helped. If anything, it's getting worse! Every time I open disk utility now it says it’ll take 4 hours to verify the disk permissions! AHHH. And it’s not like my laptop is filled with useless files, either; my hard drive capacity is 500GB and it still has 372.7GB available. Oh, and I don’t have a virus either because I’ve run the Sophos anti-virus scan three times.
Normally, I’d have taken my laptop to the Apple Store and asked them to figure it out, but I’m currently in the Philippines and they only have Apple Resellers and fake Apple Stores here. I realise it sounds ridiculous but I’m deathly afraid they are either going to kill my MBP altogether or steal my parts.
I was wondering should I completely re-install Lion? If so, how exactly would I go about doing that? I do have a Time Machine back-up of everything on my 1TB external drive, but I don’t have any back-ups prior to getting Lion because I purchased my external later. Also, if I were to re-install Lion and restore from my Time Machine back-up would all my applications still work? I have Microsoft Office 201, Adobe Pro, Photoshop, etc. and if they get uninstalled, I don’t have any of my installation CDs here!
I’d appreciate any help! If you have any ideas, comments, suggestions, anything – shoot me a response. Thank you!

Try to find out what is causing the loss of performance by starting the "Activity Monitor" (from Applications -> Utilities) and sort the processes according to real memory usage or CPU time by clicking at the column headers.
Also have a look at the free Disk space.
According to Apple the minimum hardware requirements for Lion are 2GB of RAM, but I found that not to be sufficient with the Applications I like to be running at the same time. For my workflow I needed 4 GB RAM when on SL, and with Lion I needed 8GB of RAM. The Activity monitor will tell you if you need to upgrade your RAM.
The second bottleneck with Lion is free disk space. Lion will run much more smoothly if you keep a least 10% (and a minimum of 20 GB) of your disk free.
If you find that you do need more RAM, but don't want to upgrade right now, look at the "Activity monitor" to find out which of your processes are fighting for memory and try to avoid running those together at the same time. I found that quite often Safari was eating the available memory and quitting Safari when I did not really need it did help a lot.
Regards
Léonie
P.S. There are quite a few threads in this forum discussing this. Search for "Lion slow"

Super slow Broadband from BT

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