Super slow broadband issues

Im on BT Broadband unlimited and for the last 2 days I have been getting 1.75 mb download speed and 0.70mb upload speed but the ookla speedtest.net says 0.61mb download and 0.59mb upload why is it s slow this started happening 2 days ago when infinity went live which we cant get because where an exchange only line and Bt have been doing work up the road dose infinity going live mens the slower ASDL copper line is slowed down

The installation of fibre at your exchange should have no effect on your adsl connection
Can you post adsl stats from your router and also the diagnostic results from btspeedtester
Are you connected to the test socket?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Help!! Slow Broadband Issues

Hi There,
I was hoping that someone may be able to help me with an Issue I am having with the Speed of our ADSL Broadband.
Unfortunatley the BT Call centre have not been much help and after being cut off four times yesterday we are pulling our hair out.
We recently moved to BT (1 month ago) from Talk Talk and to start with our broadband download speed was around 16Mbps, but in the last week or so it has fallen to 234kbps. I have seen on here that this maybe down to thge IP Profile which according to the BT helpdesk has been reset.
The hub is showing the following Line parameters (note the difference in U\L & D\L noise margin)
When the profile is reset does the Hub need to be left powered on?
Can anyone offer any suggestions?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:10:51
Downstream:
287.1 Kbps
Upstream:
1.153 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
28.4 dB / 6.1 dB
Line attenuation (Down/Up):
14.4 dB / 9.1 dB
Output power (Down/Up):
14.4 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 1

You must leave your home hub turned on and connected to your phone line for at least five days.
During that time, do not reset or disconnect it.
If your download speed has not increased after that time, then return to this thread for assistance.
Thank you
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Re: Super slow broadband

Hi
Can you help me since Thursday my internet connection has gone mega slow. I was getting speeds of around 4mbps. I am currently using the BT Home Hub 2 I have got my current statistics below. My neighbour is on Talk Talk Broadband and they are pulling 4.5mbps so whats gone wrong with my connection any help much appreciated
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 3:21:30
Downstream
283 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
15.1 dB / 6.3 dB
Line attenuation (Down/Up)
45.5 dB / 26.3 dB
Output power (Down/Up)
0.0 dBm / 12.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
6467 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Solved!
Go to Solution.

Hi had this modem on 5 days now here are the stats & it is still very slow
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
5 days, 03:56:28
Downstream:
287.1 Kbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.3 dB / 10.1 dB
Line attenuation (Down/Up):
43.4 dB / 26.2 dB
Output power (Down/Up):
17.7 dBm / 12.6 dBm
FEC Events (Down/Up):
2869 / 14415
CRC Events (Down/Up):
0 / 425
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 868
Error Seconds (Local/Remote):
0 / 153

Constantly super SLOW broadband speed!

Hello. Never used these boards before so bear with me please.
My boyfriend told me to pop on here as you kind people might be able to help.
I've had a phone and broadband package with BT for about 19 months now, and my download rate is always sub 1Mb and generally lower than my upload rate.
I seem to be on a fixed 1Mb line. (Apparently; according to my boyfriend! Shh. I like kittens.)
It's infuriating, to say the least, and working from home is a big issue.
All equipment is tested and fine.
Many thanks in advance for any help, tips, advice or kitten photos.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Super slow Broadband from BT

I had my BT Broadband installed on 14/09/13 on the 16MB unimited package, my estimaterd speed was given as being about 10MB/s. Since the first day the fastest speed I can download at is just over 1MB/s. If I start a second download the sum of the two equates to 1MB/s and if I start a third again that 1MB/s is split between the three downloads.
I have tried from a variety of sources which I know to be stable and fast yet 1MB/s is the maximum I can get. I have tried this on my laptop, wired and wireless, on my pc, wired and wireless, on my mobile phone and also on my xbox with exactly the same results.
On checking my router (BT Homehub 4) Helpdesk page it shows that the hub is resetting on a regular basis, currently showing 6 hours uptime.
I have emailed BT to complain who got back to me yesterday and after speaking to three different people I was told it would be passed on to another department as a line fault had been detected.
Today I had another call from BT telling me they now cannot see any faults, and all seems fine to them. They offered to pass me to a technical dept who may be able to fix the issue but if they did I would be charged. I declined as I do not intend to pay BT to fix a BT fault. I requested openreach be sent out to check the outside cabling and again was told this would incur a charge if it was my equiptment which again I pointed out was definatly not the issue. All my devices work through my fathers virgin line splendidly with great speeds from the sites I have previously tried here.
I would like a mod to please esculate this problem and see to it that it is fixed post haste.
I would post my router stats but in all honesty, I see no point as it will not stay up for the three days I am told that the mods require to see, due to the line fault causing dropouts which now I am told do not exist.

are you conencted to the test socket?
try quiet line test dial 17070 option 2 should hear nothing no hiss/crackle and best with corded phone if cordless then dull hum normal.
if you have the HH4 then if you enter 192.168.1.254 into your browser ten enter hub manager then go to troubleshooting then logs you should find 2 entries together when your hub connected to the internet which show connection speed and also noise margin - if you can post please
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Another slow broadband issue!

hi all!
basically i have very slow internet sppeds for a while now, can't be certain when it started. to cut a long one short, i have trawled through various forums and tried everything i can think of, and i'm almost certain that i have been put on the wrong package or have been downgraded! i was getting about 1meg when i first got this service about two years ago, but now it's very low, sometime as low as 60k! this speedtest result is one of may very similar ones taken at various times throughout the day, and yes i'm running it through the test socket.
Download speedachieved during the test was - 431 Kbps For your connection, the acceptable range of speeds is 50-500 Kbps. Additional Information: Your DSL Connection Rate :576 Kbps(DOWN-STREAM), 288 Kbps(UP-STREAM) IP Profile for your line is - 500 Kbps
it also says that my line is configured at 500k, as the test initiates.
notice the dsl connection speed? surely theres no way it should be that low! and according to the bt speed check thingy (the one that tells you max available speeds) i can only get 0.512mb even though i'm 100% certain it was much higher than this when i checked prior to signing up! (otherwise why would i sign up for a service i could never get).
i'm sure there is a reasonable explanation, a fault somwhere perhaps, rather than me been downgraded without consent or prior warning or something crazy like that! i am asking in here because i don't want to have to deal with the "help"desk, previous experience has told me not to bother but i have read through this forum and it seems to be frequented by helpful and informed people who can surely get this matter sorted swiftly and without too much pain!
thanks in advance!

You should certainly be whizzing along at the full 8128 kbps with those figures!!
Certainly looks like you've been put on the wrong profile and an e-mail to the mods as advised earlier should sort you out.
Only thing I would say is try getting the stats again when your hub is connected as normal ie. before you tried the test socket.
Look for severe decrease in downstream noise margin or increase in downstream attenuation. If they stay more or less the same as now then your own setup is ok (hub excepted) and it's down to BT. Otherwise it's your own wiring at fault.
See how you get on anyhow.
Half Man Half Biscuit - Joy Division Oven Gloves - Save 6

Super slow broadband

Hi,
Hope someone can help as I am getting nowhere with the broadband help line.
We have had problems with our broadband for about 3 weeks with and avg download speed of 0.1mps
During this time I have spent hours on the phone trying to sort it but despite BT resetting the line profile 3 times and a visit from Openreach engineers who replaced the wire that comes into the house we are still no better off.
We are connected via the test socket and have tried 3 different filters
Below is my latest speed test and router stats
Download speedachieved during the test was - 0.11 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :5.09 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
System Up Time 51:37:33
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
206103
250991
0
212
1474
44:27:38
LAN
10M/100M
229404
162920
0
944
160
51:37:29
WLAN
11M/54M
179825
254237
0
812
179
51:37:25
ADSL Link
Downstream
Upstream
Connection Speed
5088 kbps
448 kbps
Line Attenuation
43.0 db
21.5 db
Noise Margin
15.6 db
16.0 db
I have done a quiet line test this morning and it is ok but we have had a really bad line on and off.
Thanks
Kit

hi your IP profile is low due to your disconnections you need to ensure that your router remains powered up 24/7 with no restarts and it will rise automatically after 3/5 days
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Does Lightroom 6 correct the super slow cropping issues that a Retina iMac has with LR5?

I've had huge timing issues with Lightroom 5 on a brand new, loaded, Retina iMac. These are the worse when cropping and straightening. Photos are RAW from Canon 5DmarkIII and Canon 7D.

Hi,
Have a look in the system.log file for a IOkit timeout.
I had a problem with my Imac from purchase, it turned out to be a problem with the firewire port.
If there is a IOkit Timeout during boot-up, check to see if your system profile can seethe firewire port okay(no warnings).
If there is a problem with firewire, you can disabling it by moving all the IOFire*.kext file out of the
system/library/extentions folder.
Hope this helps,
Steve

Super slow broadband since install 4 December

i have had 3 engineer visits who say line is good, my speed has stayed the same 1.2meg, it sometimes goes really bad that i just can not get on line, i phoned tech support who just keep telling me wait 48 hrs, they are just plain useless, who can i next complain too next. if they can not get me speed up, then i want broadband cancelling with out penalty, and i will move too sky or talk talk

This problem went away when OS X 10.4.7 was released.

Several macbook issues: date and time, constant spinning ball, super slow

I have a macbook w/ several problems. these problems started about 3 months after i got it and have continued to escalate, now becoming REAL problems.
1. The date and time always "stalls". In order to display the correct date and time i have to click on it (top right), the date and time menu appears, and it naturally resets itself to the correct time. It is not a time zone issue. I think this might happen when it falls asleep, which brings me to problem 2.
2. A lot of times when my computer falls asleep, it doesn't wake up when i open it or when i click the keypad to open. For a while this was such a normal thing that i had to take the battery out for a couple of seconds and then replace it in order for the computer to turn back on. Now, i can push the on/off key to sometimes "wake" it back up. This problem is consistent, yet it doesn't happen every time it goes to sleep. this problem happens maybe 5 times a day.
3. my computer is SUPER SLOW. Not necessarily the internet, just overall performance. Typing emails (entourage) and regular mail. Using excel and word, iphoto, etc. Switching from one program to another causes the spinning ball to appear for longer than normal.
Any suggestions would be greatly appreciated. And, i admit in advance, i am not very good at finding my way around the mac, so detailed instructions would be post appreciated! Thanks.
mac 10.4.11
L2 Cache (per processor): 2 MB
Memory: 512 MB

arunodaya wrote:
3. my computer is SUPER SLOW. Not necessarily the internet, just overall performance. Typing emails (entourage) and regular mail. Using excel and word, iphoto, etc. Switching from one program to another causes the spinning ball to appear for longer than normal.
Any suggestions would be greatly appreciated. And, i admit in advance, i am not very good at finding my way around the mac, so detailed instructions would be post appreciated! Thanks.
mac 10.4.11
L2 Cache (per processor): 2 MB
Memory: 512 MB
since you said that you are using excel and word then i'm going to guess that you also have windows on your system... your computer will not function to its full potential running another OS with only 512 of RAM.... you really need up upgrade to at least 1GB for a requirement or 2GB for a much better performance.

Lately my iPhone 4 runs super slow,and crashes almost everytime I'm in a an App. I do have a lot of pics. Do u think this maybe the issue?

Don't know why phone has been running super slow at times lately more frequent... And crashes when I'm in the fb or google app.. I reset network settings but doesn't help it

try restart
https://www.apple.com/support/iphone/assistant/phone/#section_1

Brand new iMac: super slow web browsing

Brand new iMac is super slow while browsing the web.
We have cable internet, and the iMac is connected via ethernet cable to an Airport Extreme router. We have a Windows machine connected to the same router.
The Windows machine loads web pages extremely quickly, the iMac takes 20 seconds to a minute to load anything.
Clearly there is a settings problem on the iMac. No idea what.
It isn't the router.
It isn't the broadband connection.
It isn't the DNS server.
Please help!

I'm not sure if you understood my original post, however, I will re-iterate it here.
I have several machines connected to the same network.
MacBook Pro
Windows machine
iMac.
Only the iMac exhibits any problems.
Clearly, the ISP is not the issue. The iMac is connected via Ethernet to the same router as the PC.
Clearly the Mac is the problem.
Changing DNS server has no effect.

Super Slow Connection speed

Hi all, with any luck someone here will be able to offer some wisdom!
Until recently my broadband has been faultless (well not bad anyway), in the last week or so it seems to have nosedived in terms of performance, and I am struggling to work out why. I have been through India, and I have my modem plugged into the test port of the master socket, here is wat things look like in the Hub Manager:
Line state
Connected
Connection time
0 days, 0:53:56
Downstream
8,126 Kbps
Upstream
440 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
20.3 dB / 32.9 dB
Line attenuation (Down/Up)
10.0 dB / 4.2 dB
Output power (Down/Up)
0.0 dBm / 12.0 dBm
Loss of Framing (Local)
34
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967264
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3
The three errors are me pulling the cable out to rest the conenction. The massive FEC / CRC errors are a bug I think. Does anyone know about Loss of Framing and what 0dBm output power are?
I ran the BT speedtest and got some truly terrible results, which said that my profile was 7000kbps, good, and my download was 146kbps, bad.
Anyone know what might be causing my super slow connection? I disconnected all computers barring my laptop in case somethign was secretly thrashing the service, but it didnt help.
Thanks in advance,
Mark.

I have similar problems. My connection was fine until about a week ago, when I started getting noise on my phone.
This has now been fixed, but since then, my Broadband connection speed has dropped from around 2M to 135k. I had an engineer out this morning to check what had been fixed during the first engineer visit (to fix the phone) and once he'd finished, he tested in to the socket to find that he could get 7M speeds. However, since he's been gone, I've plugged my setup back in and still get speeds of 135k.
I've tried removing phone connection so only router plugged in, I've changed filter to see if that was the issue - only things I've not yet tried because they are more hassle first off is trying another ADSL cable and/or a new router
My Hub manager shows the following, but not sure if this helpful to anyone, or if anyone can point me in the right direction of other things to try, I'd be greatly appreciative.
Thanks
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:56:42
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.7 dB / 22.0 dB
Line attenuation (Down/Up)
15.0 dB / 8.5 dB
Output power (Down/Up)
19.8 dBm / 12.3 dBm
Loss of Framing (Local)
34
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
13 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3

WIFI loading speed is super slow, please help.

Hi there.
I just got my first apple laptop and it seems that i have problem i can't solve. I have pretty good broadband but my macs downloading speed is super slow, i called support, the guy on the other side told me something i could do, but most of it didn't work. Apparently my friends laptop has downloading speed over 400 Kb/s while mine is just 10Kb/s, well it seems unfair, since we pay equally for internet and he uses most of it.
Could anyone suggest what is wrong, because i have pretty good feeling that there is some mystery.
Thanks in advance.

I too have serious issues concerning the speed of networkconnnections when connecting via airport on my MBA.
I cannot specify the exact moment when it started but i think it was directly or short after the last firmware update when surfing or in fact anything that needs a networkconnection started to become reeaaally slow.
what happens is that it takes up to 45 seconds for a website to start loading or mails to load. even widgets like weather need forever to get a connection.
the funny thing is that once the initial connection is established (like a youtube video starting to load) the speed is ok again but sometimes it takes so long to start with loading that i get timeouts on pages that never had a problem before.
at first i figured that it was a problem with my internet provider (which it is not since the imac and ibook my husband uses over the same airport extreme basstation are superfast) then i thought it had something to do with the browser or java and started to re-install all of them
but 10 days ago i had to buy the ethernet usb adapter since i was working somewhere that had no WLAN and with the ethernet network connection the speed is there. its only when i need to connect to a wifi network (and i tried various ones, airport and other WiFi networks) that i have this veeeery annoying speed dump..
any suggestions?
Message was edited by: babasko

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
Click to report abuse...        Click to reply to this thread    Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse...        Click to reply to this thread    Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
Click to report abuse...        Click to reply to this thread    Reply
@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
Click to report abuse...        Click to reply to this thread    Reply
You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
Click to report abuse...        Click to reply to this thread    Reply
we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Super slow broadband issues

Similar Messages

Maybe you are looking for