SUPER SLOW connection 3.5Mbps now down to .10 Mbps

So Saturday my internet connection just dropped pretty much to nothing .10Mbps to be exact. I called BT and was told that they were working on the exchange and I would notice a drop. Fine atleast there is a reason for the sudden drop from 3.5 Mbps. I was told that by Monday everything will be back the way it was. Come Tuesday no increase in speed what so ever still getting a .10 Mbps. I have called BT multiple times and they just continue to do line tests. I saw no change what so ever at all so I call again. They again do a line test and say that yes something is wrong and a technician will fix it within the next 4 hours. Well this was 24 hours ago and there has been ZERO change in DL speed. Then I am told to wait for 10 days and I will see the speed "increase". I have still yet to see it move at all ... still .10 Mbps. It is so slow that I can't even use BTs www.Speedtester.bt.com site it just errors our.
I was told by BT that i should be getting around 4.5 Mbps. Since November of 2010 I have been getting 3.5. As I know I will probably never have 4.5 Mbps I would atleast like my 3.5 Mbps back. Nothing in my house has changed in my house at all. When the line test was preformed I was told that everything looks "perfect" from my end. Here is what my BT Hub looks like... Anyone have any ideas what could be wrong?
Line state
Connected
Connection time
0 days, 0:45:02
Downstream
5,120 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
12.9 dB / 24.0 dB
Line attenuation (Down/Up)
40.0 dB / 26.0 dB
Output power (Down/Up)
19.8 dBm / 12.3 dBm

Hi Welcome Your IP Profile has dropped because of a noise issue on your line causing the exchange equipment to see your line as unstable normally the profile will rise within a period of 3/5 days providing there are no restarts on your hub all you can do is wait while the exchange equipment restores your profile
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If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Super Slow Connection speed

Hi all, with any luck someone here will be able to offer some wisdom!
Until recently my broadband has been faultless (well not bad anyway), in the last week or so it seems to have nosedived in terms of performance, and I am struggling to work out why. I have been through India, and I have my modem plugged into the test port of the master socket, here is wat things look like in the Hub Manager:
Line state
Connected
Connection time
0 days, 0:53:56
Downstream
8,126 Kbps
Upstream
440 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
20.3 dB / 32.9 dB
Line attenuation (Down/Up)
10.0 dB / 4.2 dB
Output power (Down/Up)
0.0 dBm / 12.0 dBm
Loss of Framing (Local)
34
Loss of Signal (Local)
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Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 4294967264
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3
The three errors are me pulling the cable out to rest the conenction. The massive FEC / CRC errors are a bug I think. Does anyone know about Loss of Framing and what 0dBm output power are?
I ran the BT speedtest and got some truly terrible results, which said that my profile was 7000kbps, good, and my download was 146kbps, bad.
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Thanks in advance,
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I have similar problems. My connection was fine until about a week ago, when I started getting noise on my phone.
This has now been fixed, but since then, my Broadband connection speed has dropped from around 2M to 135k. I had an engineer out this morning to check what had been fixed during the first engineer visit (to fix the phone) and once he'd finished, he tested in to the socket to find that he could get 7M speeds. However, since he's been gone, I've plugged my setup back in and still get speeds of 135k.
I've tried removing phone connection so only router plugged in, I've changed filter to see if that was the issue - only things I've not yet tried because they are more hassle first off is trying another ADSL cable and/or a new router
My Hub manager shows the following, but not sure if this helpful to anyone, or if anyone can point me in the right direction of other things to try, I'd be greatly appreciative.
Thanks
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:56:42
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.7 dB / 22.0 dB
Line attenuation (Down/Up)
15.0 dB / 8.5 dB
Output power (Down/Up)
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Loss of Framing (Local)
34
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
13 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3

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Since upgrading to Lion, my MacBook Pro is super slow connecting to Wi-Fi (seems to search forever). This is not the case with my Daughter's MacBook (still on Snow Leopard) or my Wife's Dell (Windows 7). Any ideas?

Hold Option when you click on the Airport in the top bar & post the stats.

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Hi there,
I have a WRT54G that distributes my cable modem's internet connection. All my wired and wireless connections work perfectly.
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I've tried switching cables but nothing makes a difference. Plugging directly into the WRT54G eliminates the problem - network speed goes back to normal.
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The WRT54G firmware is version 8. I just upgrade to v8.02. and now everything's working fine. thanks for reminding me to do the obvious
Message Edited by birdog on 09-20-2007 08:57 AM

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I have three G4 Power Macs that are now connecting to a Dell Poweredge 2900 PC server. Trying to open files across the network from this server is EXTREMELY slow. A PC connected to this same configuration opens the files just fine. The files to be opened are Mac originated Quark and Adobe CS2 type files and range from small (200K) to Huge (100M). Even the tiny files take a long time.
What can I do to speed the connection?
What's the best way to have Mac files on a server and also automatically backed up to this PC server's tape drive? The information on the server is (and needs to be) backed up to a tape each night.
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Janet –
Are you on Tiger or an earlier version of OS X? Though most are not thrilled at the prospects of upgrading an OS, Tiger does play much better with Windows and I would recommend that OS as a minimum for connecting to a Windows environment. With that said here are some other things to try –
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Hope this helps –
BH

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Hi,
I've been having the same problem with my intel iMac. The real frustrating part is that I've had the AE for over a year and it worked great with my windows desktop that the iMac replaced, and continues to work well with my windows laptop. I don't think it is a reception or interference problem because the windows laptop is still faster, even when sitting next to the iMac. The reception bars are spiked and I downloaded a widget that tracts the Mbps rate of the network and that never falls below 36 Mbps, but still the surfing is very slow. I've seen several posts on this discussion board relating the same problem with the mac intels and have called tech support but no help. Anybody else have any ideas to fix the wireless connection to the iMac?
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Having problems with my system somewhere. Cable modem connected to Airport Extreme, which is connected via ethernet to my iMac. Connection speeds are painfully slow. 2.5-3MBPS. When I pull the airport from the network and wire directly to the modem, I get 16-20MBPS. All I can think of to do is to plug the imac and the airport into a switch connected to the cable modem, and split the signal before the wireless broadcast begins. Any other thoughts would be much appreciated.

hired gun design wrote:
I'm pretty much at a loss as to how to proceed.
I'm getting there too... some of this amounts to grasping at straws but here's what I'd do:
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I have the iPhone 4s and Im using straight talk .. It use to say I had 4g now its 3g .. My data is working super slow and the straight talk says not verified, how do I get it verified ???

Hi, JoseN33.
Thank you for visiting Apple Support Communities.
Try the steps in the first article below and see if that resolves your data issue. However, with some carriers settings need to be manually entered in order to access their cellular data network. The second article will walk you through that process.
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
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http://support.apple.com/kb/ht2283
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When you ran Disk Utility did you get the message that the "drive appears to be o.k." or did you get some other message?
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Hello The_Monkey,
Sorry for not getting back to you earlier. Do you still observe speed issues?
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"I am updating my iphone 4s to ios 5.1 now. Why it is super slow???"
Because, Millions of other people are attempting to do the same thing.
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SUPER SLOW connection 3.5Mbps now down to .10 Mbps

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