SUPERantispyware blocked by a Firefox file. Spyware company won't help.

I have had the free Superantispyware for many years. Having trouble for the first time. The full computer search stops at C:USERS\IAN\APPDATA\LOCAL\MOZILLA\FIREFOX\PROFILES\7CHPA2BY.DEFAULT\CACHE2\ENTRIES At least 10 attempts have stopped at this point and nothing happens further. The quick scan then finds several malware threats. I emailed the company but got no reply. If no help I'll get rid of it.

See also:
*https://support.mozilla.org/kb/Firefox+cache+file+was+infected+with+a+virus
It is usually best to exclude the Firefox cache.
Current versions that use the new cache (cache2) also compress files.

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    ==============
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  • I followed your help directions on "Corrupt extension files" under "Unable to install add-ons", foolishly deleting the files you told me to. Now firefox won't open. I tried reinstalling firefox but it still won't open. Now what do I do?

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