SuperDrive GA32N won't draw disks

Not sure what happened, but suddenly my Mini won't feed any disks.
I have tried to reset PRAM, and cold booting (removing/inserting power cables). Still won't accept any disks.
Any suggestions as to what I can do to fix this? I am running Lion 10.7.4
HL-DT-ST DVDRW GA32N:
Firmware Revision: KC12

Hello everybody
Please excuse my poor english language, I'm french and I don't use to write in english.
I have the quite same problem than "Rayray519": I have got a Mac Mini, year 2010.
the superdrive is able to read some disks, but isn't able to burn some "-r" or "-rw" dvd or cd when I want to creat some disks.
Now I am unning under Lion, but when Snow Leopard was on, the problem already existed. The burning job always begin, but after a few seconds, it stop with an error.
My firmware revision is KC08
Thanks a lot for responding at my questions: how can I do for upgrading the firmware (is it interesting to do it)? or do you thing about an hard problem on superdrive?
Regards,

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Need to reinstall iWorks but my Superdrive won't read disk.

Hi folks
I recently had a problem with 'NUmbers' not loading and after following the instructions of a very helpful forum member I have sorted out the problem. This, however, has thrown up another issue though and I wonder if anyone could help?
Since I installed Mountain Lion my Superdrive refuses to load most disks but as I hardly need it I don't feel inclined to spend time or money fixing it, however when I came to reinstall iWorks '09 from the disk - you guessed it - it would not load! I therefore had to downloadand a trial to see if I had fixed the problem.
My question is therefore, as I am the owner of a kosher iWorks '09 disk is there anyway I can gain access to the iWorks app in the Mac app store but without having to pay for it again?
By the way if anyone knows a way of sorting out my Superdrive I would be very grateful also ;o)
Cheers Steve

The DVD version of iWork has no serial number and can't be upgraded to anything else.
If your Superdrive is broken, just buy an external USB2 DVD/CD drive from eBay. That is a Pioneer USB 3.0 BDR RW drive, but there are cheaper models.
I got a USB Bluray drive for a fraction of what Apple was going to charge me for their repair and as a bonus it reads DVDs twice as fast as well as reads/writes Bluray disks! Apple put a brake on their internal optical drives as a "fix" for something or other.
The speed of my external drive is nice but it does make one **** of a spinning noise.
Peter
PS when you get to read your DVD make a disk image of it and store that on a drive somewhere as your backup installer.

Macbook won't read disks!

my macbook won't read disks, it justs ejects it immediately after insertion. It's a software based issue because I have my hard drive partitioned with linux mint, and on the linux os all disks work with no problems. It might be a red flag but I ran an executable file earlier labeled nocd. On the other hand though acouple days ago I inserted a disk for an apple tech utility and it just ejected the disk immediately as well which was the first time this happened, but i didnt think anything of it because I assumed the utility just wasn't compatible with my computer. I work at a help desk for a university so i thought maybe because it was not a university owned computer, I don't know, i'm not sure what my logic was there. but reguardless what i've tried was to kill backround processes involved with disk mounting and letting them respawn, there don't seem to be any unusual processes running on my system over all, after I killed those processes my home directory couldn't be located, I'm not sure if what I killed had anything to do with it, and don't really believe it did. I know the superdrive is not dirty or anything of that sort seeing as it read the disk fine in linuxmint. Any suggestion? thanks in advance for any replies

Apple Portables: Troubleshooting the slot load optical disc drive

MacBook won't eject disk during multi-disk installs, or after an install

Oy, will the problems never stop?
I have a dual-core MB 2.66 machine. I just put a fresh 500 gig drive and installed a retail copy of Snow Leopard. That seemed to go fine. Now I'm installing apps. And what's cropped up is that the machine refuses to eject disks after the install is complete.
I had to run the Adobe CS5 install twice because of this problem; luckily it ejected disks as it was supposed to the second time around. However, with iLife, iWork, Quicken, etc., after the install was done the disk refused to eject, and I had to hard-quit and eject the disk during next startup. And now Final Cut Pro is acting the same way...I use the install disk, then put Audio Content 1 disk in...it churns for two hours adding those files, then asks for Audio Content disk 2...but WON'T eject Disk 1!
I'm at my wits end. I never had these problems with Tiger...

If I understand you correctly, you have two disks with Tiger and you installed a new disk on which you install Snow Leopard & apps.
Personally I would not have done this project that way. I would have used CCC or SuperDuper to clone one of the Tiger disks on to the new disk and then test to be sure the disk is working correctly first. A clone is a bootable copy of a system disk that contains everything from where the device used to make it.
Then and then I would install Snow Leopard. After installing Snow Leopard, you could use Setup Manager to copy over your data from the Tiger disk.
With the problemas you are currently having it might be easier to start over this way.
Allan

Won't boot, recognise superdrive or startup in target disk mode

I've been trying to help a friend with his iMac G4 that crashed. Of course he hasn't backed up his hard drive in years. I've searched the forums and have tried several methods to get his machine running or at least recover his data but with no luck.
Here's what happens:
When I turn on his computer I can hear repeated clicking which eventually stops. The screen comes up grey and eventually a flashing icon appears, alternating between a folder with a Finder icon and a folder with a question mark.
Here's what I've tried:
I've tried booting in target disk mode but that doesn't work.
I've tried booting holding down the mouse button but the superdrive tray doesn't open.
I've booted into Open Firmware and typed "eject cd". The system pauses for a long time then gives me the message "can't OPEN the EJECT device".
I've manually opened the superdrive tray, loaded a disc, then booted while holding down the "c" key. I can hear the drive spin, but the computer doesn't boot from the disk. I've tried loading a Tiger DVD, a DiskWarrior CD and an OS 9 CD.
I've tried removing the Airport card and additional RAM.
I've tried resetting the PRAM.
I've tried resetting the PMU.
I've booted into Open Firmware and typed "reset-nvram" then "reset-all".
Nothing has worked. The computer always returns to the flashing Finder/question mark folder.
I'd really appreciate any suggestions on where to go from here.
Thanks!

When you can't boot from any method it usually signals that one of 2 things (maybe both) have failed:
Motherboard
Hard drive - Some hard drive failures lock up the ATA controller so badly that the Mac can't boot from any device.

Mini 2010 SuperDrive won't read disks

I have the 2010 Mac Mini Core 2 Duo edition with an optical drive. I have had it replaced once through Future shop extended warranty, but again it is failing to play any disks. I will take the disks in, make a few noises then after 15-20 secs, ejects them. Am I fighting a never ending battle here each time I get the drive replaced?
I'm running 10.9.4
Is there a common failure point with these models? (hence maybe why apple decided to go without for 2011+?)
Any help would be appreciated.
Thanks,

Apple Computers: Troubleshooting the slot-loading SuperDrive
Yes the slot-loading drives are failure prone.
I replaced the the one in my 2009 Mini last year with an LG external drive.
The Apple USB external SuperDrive drive does not easily work with Minis that have internal drives. Commercial external ones are also less expensive.

MacBook Air USB Superdrive Won't Accept Disks

We recently purchased a MacBook Air and our client wanted to have OS X wiped out and have Windows XP SP/2 only.
In order to accomplish this, we purchased the $99 MacBook Air USB Superdrive, booted to the OS X installation CD, ran the Disk Utility, wiped the hard drive, ejected the OS X cd, rebooted and inserted the Windows XP SP/2 installation CD. We installed Windows XP SP/2 and configured all the drivers via bootcamp.
The MacBook Air runs XP just dandy. Even the MacBook Air USB Superdrive was working within Windows XP SP/2 on the MacBook Air.
But recently, the MacBook Air USB Superdrive has been having problems. We can no longer insert a disk. Upon trying to insert a disk, the drive "pushes back" as if it's stuck in "eject mode."
Has anyone had this problem and if so, how did you resolve it?
Thanks,

I had the same problem before. Seems like the XP driver has a problem and doesn't work when the drive is plugged in AFTER XP has started. Try plugging the Superdrive before you start XP and see if it works.

Superdrive won't some disks or burn them

there is 3 times that AppleCare change it, but problem still present... when I try to burn a disk, disk utility says that It was unable to fix power level of laser.... if I put this disk in an imac, I see an empty disk and I can burn it without problems.
has somebody a similar problem, because each time, I loose temporality mi mac pro 4 or five days, and I can live without, because I need my mac pro, to support our custommers.

but past superdrives didn't worked on another mac
Previously you placed the drive (not just the blank disk) into another computer and it did not work there. Now you placed the drive into another computer and it did work?
This would indicate a problem with software or possibly another piece of hardware in your mac. Have you tried making a new user account and seeing if the problem exists there? You may also want to try archive and install of the operating system.

Mac Mini Superdrive won't feed disk

Recently my mini stopped accepting disks. This occurred just after reading and ejecting a disk. I've attempted pushing the disk slightly hard into the drive, ran disk utility, ran apple hardware test... all with no success.
Does anyone have any suggestions or have you run into similar problems?
Listed below are my specs.
Thanks!
Mac OS X v 10.6.8
Model Name:    Mac mini
Model Identifier:    Macmini4,1
Processor Name:    Intel Core 2 Duo
Processor Speed:    2.4 GHz
Number Of Processors:    1
Total Number Of Cores:    2
L2 Cache:    3 MB
Memory:    2 GB
Bus Speed:    1.07 GHz
Boot ROM Version:    MM41.0042.B00
SMC Version (system):    1.65f2
HL-DT-ST DVDRW GA32N:
Firmware Revision:    KC08
Interconnect:    ATAPI
Burn Support:    Yes (Apple Shipping Drive)
Cache:    1024 KB
Reads DVD:    Yes
CD-Write:    -R, -RW
DVD-Write:    -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies:    CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media:    To show the available burn speeds, insert a disc and choose View > Refresh

Reset the SMC
Intel-based Macs: Resetting the System Management Controller (SMC)
1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
The PRAM
Resetting your Mac's PRAM and NVRAM
1. Shut down the computer.
2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3. Turn on the computer.
4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
6. Release the keys.
Then if it still not working, contact Apple Support, your local Apple Store or Authorized Apple Service Provider and have it serviced.
Apple - Support - iMac - Service FAQ

Superdrive Dead - won't accept media

My disk drive was working fine (I played a dvd 20 hours ago) until I inserted an audio disk and quickly ejected it from my wirless keyboard. It ejected fine, before iTunes even opened, and I just quit iTunes when it did open. Now it is lifeless, and won't react to or accept inserted media. Please help!
- I've reset the SMC, reset the PRAM/NVRAM
- I've reparied permissions.
- I've opened iTunes and used eject from the menu.
- There is no disk image hiding on the desktop or anywhere else.
I have one cause for hope, and that is the drive is still recognized in system profiler:
Disc Burning:
HL-DT-ST DVDRW GA32N:
Firmware Revision:          KC12
Interconnect:          ATAPI
Burn Support:          Yes (Apple Shipping Drive)
Cache:          1024 KB
Reads DVD:          Yes
CD-Write:          -R, -RW
DVD-Write:          -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies:          CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media:          To show the available burn speeds, insert a disc and choose View > Refresh
Serial-ATA:
HL-DT-STDVDRW GA32N:
Model:          HL-DT-STDVDRW GA32N
Revision:          KC12
Serial Number:          K0ZA6O94515
Native Command Queuing:          No
Detachable Drive:          No
Power Off:          No
Async Notification:          Yes
One thing that may be off is Async Notification is "Yes," but I can't find any online info on that.

An update - I attached a new external superdrive and had the same issue - the drive would not respond when connected to my computer, though it responds fine when attached to my laptop and is listed in the system profiler.

DVD drive won't read disks at boot

I have a Paviliton DV6-2113sa running Win7 HP 64bit.
I removed Acronis True Image and when I rebooted I got a BSOD at the point when the coloured balls should merge into one.
I thought OK, put the system repair disk into the DVD drive and boot up, but the drive is failing to read any recovery dosks. I think the drive has packed up as I haven't used it for some time.
Can I use any replacement drive in this model or must I get the same one again?
The drive light flickers as though it is reading data but it doesn't 'spool up' to speed and I don't get the 'press any key to load from DVD'.
The BSODs are a seperate issue which I think running a system repair will fix but I can't as the drive won't read data.
Is it possible to put the repair disk files onto a 4gb USB stick and if so, how do I do it?
Thanks.

Hi Peeps
I had exactly the same problem with my Macbook, again from the UK. Really weird though as would intermittantly read DVD film's which worked fine previously.
Well.... Took it to my local Apple store and saw a genius and anyway they replaced the super drive and logic board (surprised about the logic board!).
But just got it back today and the DVD drive is completely fubard so is being returned tomorrow to get this sorted!
Moral of the story, sounds like a drive or board problem. Will keep you updated when I get mine back
Macbook 2Ghz, 512Mb, 60Gb, Superdrive Mac OS X (10.4.7)

DVD drive won't accept disks

Today I tried to put in a DVD R to burn files and I realized that my Disk drive seems to be completely dead. It won't suck in DVDs. I hadn't used it for a while and I just noticed this today. The only noise it makes when starting the computer but otherwise it seems completely dead. Is there any diagnostic tool that I can run since I can't even put a Disk in the drive ?
It's a 2011 13 inch MacBook Pro running OSX Lion.
Thanks

Have you inserted the disc far enough for the motor to suck it in? It needs to be pushed in pretty far.
Otherwise your drive has died. At least the motor used to draw the disk in has.

Superdrive USB hub power drawing too much power

Bought a new Air 1.8 SSD today including the SuperDrive. Powered the new MacBook Air, plugged in the Superdrive, and much to my dismay I get an OSX error indicating the Superdrive is drawing too much power. Net result, the Superdrive fails to mount - not too super.
Has anyone else encountered this?
Cheers

Apple store called me today, the replacement SuperDrive was available. When I was in the store picking mine up, I asked them to verify the replacement worked. It did, so I am good to go.
While I was in the store, another customer was there for a different SuperDrive problem. His SuperDrive would not accept disks. He'd insert a disk, the drive would not draw the disk in. He received a replacement SuperDrive as well.
When I left the store they only had one SuperDrive left.
Later this afternoon I received a call from Apple Care. The Apple Tech person indicated they were closely monitoring roll-out of the MacBook Air and wanted to make sure my problems were resolved.
I was absolutely stunned by the phone call.
Imagine the attention to detail needed to effect that kind of person to person follow-up. Early adopters like me expect to run into challenges with first generation products. It comes with the territory when you live on the bleeding edge. I've owned literally dozens of DOS/OS2/Windows computers over the last 28 years, and in all that time I have never received a follow-up call like this.
I should have switched a long time ago.
John
Retired Microsoft Software Engineer

Won't Recognize Disk

I have partitioned my 2011 15" MBP hard drive with Boot Camp and have a Windows 7 Ultimate 64bit disk. I've gotten to the step in Boot Camp where it says "Insert you Windows Installation Disk," which I do. It shows up on the desktop as a DVD and then as the white mounted idcon on the desktop, but Boot Camp won't recognize it when I click "Start Installation"

Here's a trick you can use on "upgrade" media. It was my response to someone else having the same problem.
Situation: You have genuine discs, but does any of these have the word "UPGRADE" block-printed on them?
If so, BCA might be balking at this alone. These discs also have a different internal label than "full packaged product" copies. As such, Apple does not endorse their use unless upgrading a live installation.
Nevertheless, you should still be able to boot from an upgrade medium as from a full product; the difference being that the upgrade will face an additional test on the Product Key to verify that it was used on a machine that had Windows already. For now, the test cares nothing about whether the upgrade was over Vista or the same/lower tier of 7, so you can install your upgrade once without a key, and then once more entering the key you received.
That said, hold the C key with the disc inserted in your SuperDrive. snd continue holding C until you get flashed by a black screen in the act of starting Windows. Let go of said key, and press on through the install. You may also need the Mac boot menu, accessible with the Option key at startup, to get back to Windows after rebooting each of 3 times.
When Windows asks for the Product Key, don't enter it yet. Also, do not allow Windows to activate online automatically. Do nothing but set up your user account(s) at this time.
Run Setup once more, this time from within the installed Windows, and choose to upgrade. It'll take quite a bit longer, but on this run, you can enter your key. Set up the Boot Camp software next; and finally, complete activation.
Good luck,
Nate

Superdrive no longer recognizes optical disks after upgrade to 10.5.5

It was handing down my 2007 MacBook Pro 2.2 gHz with a Superdrive fully functional running 10.5.4 with all the security updates. We booted of the Leopard install DVD and did a clean install. Then allowed Software Update to install 10.5.5 as well as anything else that needed updating. Now the MacBook Pro 15" will not mount any CD, DVD. It clicks for awhile then makes like a "boing" sound and kicks out the disk. So, the software install definitely caused this.
BTW, it also has the EFI firmware 1.5 installed and no new versions available for download. My new MacBook Pro has a newer Superdrive firmware.
Another odd thing is that booting from by Carbon Copy Cloner disk we made prior to the install also doesn't recognize any CD, DVD anymore!

dan55304 wrote:
It was handing down my 2007 MacBook Pro 2.2 gHz with a Superdrive fully functional running 10.5.4 with all the security updates. We booted of the Leopard install DVD and did a clean install. Then allowed Software Update to install 10.5.5 as well as anything else that needed updating. Now the MacBook Pro 15" will not mount any CD, DVD. It clicks for awhile then makes like a "boing" sound and kicks out the disk. So, the software install definitely caused this.
Did the DVD drive work before you installed the updates but after you installed Leopard?
In the MBP forums, there were many issues with optical drive problems. There were a bunch of defective drives that failed after a time.
Does the drive show up in the System Profiler? And if so, what does it say?
Message was edited by: nerowolfe

SuperDrive GA32N won't draw disks

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