Superdrive is dead on MacBook Pro 17"

MacBook Pro 17" 2.66 GHz Intel Core 2 Duo, running 10.6.8
My drive will not accept a CD or a DVD, it seems completely lifeless. I've tried rebooting with the click held dow

Hello 1sma,
Thanks for the question. After reviewing your post, it sounds like the computer is not recognizing the superdrive. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Get help with the slot-loading SuperDrive on your Mac computer - Apple Support
Accepts discs but they don't mount or are automatically ejected
Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
Reset the System Management Controller (SMC).
Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

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    Hello 1sma,
    Thanks for the question. After reviewing your post, it sounds like the computer is not recognizing the superdrive. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
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    Reset the System Management Controller (SMC).
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    OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
    OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
    If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.
    Thanks for using Apple Support Communities.
    Have a nice day,
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