Superdrive noise after Genius Bar replacement

Hello,
after a superdrive replacement at Genius Bar, this one is doing noise at start and when Macbook Pro 5,1 exits from sleep.
I check the firmware version and it's KA19.
I try to applicate the Superdrive Firmware Update 3.0 that i had from an old time machine bakcup (because i can't install it from this link : http://support.apple.com/kb/DL975 ) but it's annoucing that the Firmware is already applied (i did it 2 years ago with the old superdrive).
My system version is 10.7.3
What can i do and how i can apply this update to suppress this noise ?
Thank you for your requests and sorry for the english i'm french !

"It always came on whether from a Cold boot or from waking from sleep. It is the system checking the drive. You may of not heard it before but it was happening. Just changing the drive would not change the normal function of the computer."
Sorry to say that but it's not true.
I have a mi-2012 MacBook Pro and during 4 months, it never did the noise when waking from sleep.
Now it does this check when it's waking from a long sleep and i hate this mecanic noise from my silent MacBook
I would love to disable Superdrive completely because i don't use it at all but nobody has helped me doing this ..
If somebody knows how to prevent this behaviour and go back like before, or to completely stop SuperDrive, i would be happy ..

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Process:
Safari [14805]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
5.1.6 (7534.56.5)
Build Info:
WebBrowser-7534056005000000~6
Code Type:
X86-64 (Native)
Parent Process: launchd [232]
Date/Time:
2012-08-22 12:06:51.384 -0700
OS Version:
Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report:
90094 sec
Crashes Since Last Report:
6
Per-App Interval Since Last Report: 35 sec
Per-App Crashes Since Last Report:   6
Anonymous UUID:
5235696C-5F53-4AD8-A691-6222491BD96B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[14805]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0   CoreFoundation
0x00007fff8a4e1f56 __exceptionPreprocess + 198
1   libobjc.A.dylib
0x00007fff92204d5e objc_exception_throw + 43
2   CoreFoundation
0x00007fff8a4e1d8a +[NSException raise:format:arguments:] + 106
3   Foundation
0x00007fff8f87871f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4   AppKit
0x00007fff90237cdf -[NSMenu itemAtIndex:] + 165
5   AppKit
0x00007fff90237e38 -[NSMenu removeItemAtIndex:] + 63
6   Safari
0x00000001077a0c2e -[AppController awakeFromNib] + 387
7   CoreFoundation
0x00007fff8a4d8fb1 -[NSObject performSelector:] + 49
8   CoreFoundation
0x00007fff8a4d8f32 -[NSSet makeObjectsPerformSelector:] + 274
9   AppKit
0x00007fff9021f9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit
0x00007fff90215f73 loadNib + 322
11 AppKit
0x00007fff90215470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit
0x00007fff9021538b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit
0x00007fff902152ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit
0x00007fff9048606f NSApplicationMain + 398
15 Safari
0x00000001079a3806 SafariMain + 166
16 Safari
0x0000000107789f24 Safari + 3876
17 ???
0x0000000000000002 0x0 + 2
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib
0x00007fff8c6e7ce2 __pthread_kill + 10
1   libsystem_c.dylib
0x00007fff8de797d2 pthread_kill + 95
2   libsystem_c.dylib
0x00007fff8de6aa7a abort + 143
3   libc++abi.dylib
0x00007fff8ea757bc abort_message + 214
4   libc++abi.dylib
0x00007fff8ea72fcf default_terminate() + 28
5   libobjc.A.dylib
0x00007fff922051b9 _objc_terminate + 94
6   libc++abi.dylib
0x00007fff8ea73001 safe_handler_caller(void (*)()) + 11
7   libc++abi.dylib
0x00007fff8ea7305c std::terminate() + 16
8   libc++abi.dylib
0x00007fff8ea74152 __cxa_throw + 114
9   libobjc.A.dylib
0x00007fff92204e7a objc_exception_throw + 327
10 com.apple.CoreFoundation
0x00007fff8a4e1d8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation
0x00007fff8f87871f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit
0x00007fff90237cdf -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit
0x00007fff90237e38 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework
0x00000001077a0c2e -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation
0x00007fff8a4d8fb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation
0x00007fff8a4d8f32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit
0x00007fff9021f9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit
0x00007fff90215f73 loadNib + 322
19 com.apple.AppKit
0x00007fff90215470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit
0x00007fff9021538b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit
0x00007fff902152ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit
0x00007fff9048606f NSApplicationMain + 398
23 com.apple.Safari.framework
0x00000001079a3806 SafariMain + 166
24 com.apple.Safari
0x0000000107789f24 0x107789000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib
0x00007fff8c6e87e6 kevent + 10
1   libdispatch.dylib
0x00007fff88d0a78a _dispatch_mgr_invoke + 923
2   libdispatch.dylib
0x00007fff88d0931a _dispatch_mgr_thread + 54
Thread 2:: Dispatch queue: com.apple.CFURLCACHE_work_queue
0   libsystem_kernel.dylib
0x00007fff8c6e8a8e pread + 10
1   libsqlite3.dylib
0x00007fff8ff3dce5 unixRead + 69
2   libsqlite3.dylib
0x00007fff8ff39c33 sqlite3BtreeOpen + 2195
3   libsqlite3.dylib
0x00007fff8ff35fc6 openDatabase + 1430
4   com.apple.CFNetwork
0x00007fff8b5564bd __CFURLCache::OpenDatabase() + 63
5   com.apple.CFNetwork
0x00007fff8b556040 ProcessCacheTasks(__CFURLCache*, bool) + 265
6   com.apple.CFNetwork
0x00007fff8b555a72 _ZL24_CFURLCacheTimerCallbackPv + 662
7   libdispatch.dylib
0x00007fff88d08a86 _dispatch_call_block_and_release + 18
8   libdispatch.dylib
0x00007fff88d0a2d6 _dispatch_queue_drain + 264
9   libdispatch.dylib
0x00007fff88d0a132 _dispatch_queue_invoke + 54
10 libdispatch.dylib
0x00007fff88d0992c _dispatch_worker_thread2 + 198
11 libsystem_c.dylib
0x00007fff8de793da _pthread_wqthread + 316
12 libsystem_c.dylib
0x00007fff8de7ab85 start_wqthread + 13
Thread 3:
0   libsystem_kernel.dylib
0x00007fff8c6e8192 __workq_kernreturn + 10
1   libsystem_c.dylib
0x00007fff8de79594 _pthread_wqthread + 758
2   libsystem_c.dylib
0x00007fff8de7ab85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0   libsystem_kernel.dylib
0x00007fff8c6e7bca __psynch_cvwait + 10
1   libsystem_c.dylib
0x00007fff8de7b274 _pthread_cond_wait + 840
2   com.apple.WebCore
0x00000001088431fc WebCore::IconDatabase::syncThreadMainLoop() + 124
3   com.apple.WebCore
0x0000000108840d50 WebCore::IconDatabase::iconDatabaseSyncThread() + 496
4   com.apple.JavaScriptCore
0x000000010818211f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5   libsystem_c.dylib
0x00007fff8de778bf _pthread_start + 335
6   libsystem_c.dylib
0x00007fff8de7ab75 thread_start + 13
Thread 5:: CoreAnimation render server
0   libsystem_kernel.dylib
0x00007fff8c6e667a mach_msg_trap + 10
1   libsystem_kernel.dylib
0x00007fff8c6e5d71 mach_msg + 73
2   com.apple.QuartzCore
0x00007fff8ea972d9 CA::Render::Server::server_thread(void*) + 184
3   com.apple.QuartzCore
0x00007fff8ea97219 thread_fun + 24
4   libsystem_c.dylib
0x00007fff8de778bf _pthread_start + 335
5   libsystem_c.dylib
0x00007fff8de7ab75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff67387428 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff67387450 rsp: 0x00007fff67387428
   r8: 0x00007fff76db3fb8   r9: 0x00007fff67386eb8 r10: 0x00007fff8c6e7d0a r11: 0xffffff80002da8d0
r12: 0x00007f895945f340 r13: 0x000000000000000b r14: 0x00007fff76db6960 r15: 0x00007fff673875a0
rip: 0x00007fff8c6e7ce2 rfl: 0x0000000000000246 cr2: 0x000000010883a000
Logical CPU: 0
Binary Images:
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0x7fff901a1000 -
0x7fff901a6fff libcache.dylib (47.0.0 - compatibility 1.0.0) <1571C3AB-BCB2-38CD-B3B2-C5FC3F927C6A> /usr/lib/system/libcache.dylib
0x7fff90202000 -
0x7fff90204fff libquarantine.dylib (36.6.0 - compatibility 1.0.0) <0EBF714B-4B69-3E1F-9A7D-6BBC2AACB310> /usr/lib/system/libquarantine.dylib
0x7fff90205000 -
0x7fff90e0bff7 com.apple.AppKit (6.7.3 - 1138.47) <CAF5783F-F80B-30E7-929F-BBA6D96C5C44> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff911b7000 -
0x7fff911c6fff libxar.1.dylib (??? - ???) <58B07AA0-BC12-36E3-94FC-C252719A1BDF> /usr/lib/libxar.1.dylib
0x7fff911c7000 -
0x7fff91268ff7 com.apple.LaunchServices (480.33 - 480.33) <45EF2044-3396-3910-9B5B-C8F7777D5F56> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff9135a000 -
0x7fff913fffff com.apple.ink.framework (1.4 - 110) <F93B76B3-E57C-3805-B20D-03717A3F91DD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff9165d000 -
0x7fff9166cff7 libxar-nossl.dylib (??? - ???) <A6ABBFB9-E4ED-38AD-BBBB-F9958B9CEFB5> /usr/lib/libxar-nossl.dylib
0x7fff9166d000 -
0x7fff916a0ff7 com.apple.GSS (2.2 - 2.0) <971395D0-B9D0-3FDE-B23F-6F9D0A2FB95F> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff916a1000 -
0x7fff916aaff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <A4D651E3-D1C6-3934-AD49-7A104FD14596> /usr/lib/system/libsystem_notify.dylib
0x7fff916ab000 -
0x7fff917adfff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <AFBB22B7-07AE-3F2E-B88C-70BEEBFB8A86> /usr/lib/libxml2.2.dylib
0x7fff917ae000 -
0x7fff917b2ff7 com.apple.CommonPanels (1.2.5 - 94) <37C6540B-F8D1-355A-806C-F93D8FB522AB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff917b3000 -
0x7fff917d7fff com.apple.Kerberos (1.0 - 1) <1F826BCE-DA8F-381D-9C4C-A36AA0EA1CB9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff917d8000 -
0x7fff917d9fff libdnsinfo.dylib (395.11.0 - compatibility 1.0.0) <853BAAA5-270F-3FDC-B025-D448DB72E1C3> /usr/lib/system/libdnsinfo.dylib
0x7fff917da000 -
0x7fff92177c9f com.apple.CoreGraphics (1.600.0 - ???) <1DB9C92C-DFA8-36ED-B513-998134462148> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff921ed000 -
0x7fff921edfff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <C06A140F-6114-3B8B-B080-E509303145B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff921ee000 -
0x7fff922d2e5f libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
0x7fff922d3000 -
0x7fff92346fff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
0x7fff92347000 -
0x7fff92349ff7 com.apple.print.framework.Print (7.4 - 247.3) <626C58D5-2841-3329-8C32-9F4A8353F3E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff9234b000 -
0x7fff9234eff7 com.apple.securityhi (4.0 - 1) <37DF1BF8-ACE0-3C4A-81AA-BBA9744EB0A6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff92418000 -
0x7fff9241dfff libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib
0x7fff9241e000 -
0x7fff92487fff com.apple.coreui (1.2.2 - 165.10) <F427BF39-3E01-3DC6-A63D-BFC50FE6C72E> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff927dc000 -
0x7fff927f2fff libGL.dylib (??? - ???) <6A473BF9-4D35-34C6-9F8B-86B68091A9AF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff92852000 -
0x7fff928bdff7 com.apple.framework.IOKit (2.0 - ???) <6C604894-7F61-3130-8499-20791D14577F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff928be000 -
0x7fff92900fff com.apple.corelocation (330.12 - 330.12) <CFDF7694-382A-30A8-8347-505BA0CAF312> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff92901000 -
0x7fff92902fff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff92903000 -
0x7fff92a10fff libJP2.dylib (??? - ???) <5BE8CFA7-00C2-3BDE-BC20-5FF6DC18B415> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff92a33000 -
0x7fff92a75ff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <BB770C22-8C57-365A-8716-4A3C36AE7BFB> /usr/lib/system/libcommonCrypto.dylib
0x7fff92a76000 -
0x7fff92ac8ff7 libGLU.dylib (??? - ???) <E2EF0336-3A5F-3532-AEB0-6CCF04851B72> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff92ac9000 -
0x7fff92ad6fff com.apple.CrashReporterSupport (10.7.4 - 352) <9C16B49C-CF02-38F9-A7CD-969C140D3961> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 118403
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=185.5M resident=117.3M(63%) swapped_out_or_unallocated=68.1M(37%)
Writable regions: Total=1.1G written=4044K(0%) resident=6612K(1%) swapped_out=0K(0%) unallocated=1.0G(99%)
REGION TYPE
VIRTUAL
===========
=======
CG shared images
96K
CoreServices
1440K
JS JIT generated code
8K
JS JIT generated code (reserved)
1.0G
reserved VM address space (unallocated)
MALLOC
43.1M
MALLOC guard page
48K
STACK GUARD
56.0M
Stack
10.5M
VM_ALLOCATE
64K
__CI_BITMAP
80K
__DATA
16.0M
__IMAGE
528K
__LINKEDIT
59.8M
__RC_CAMERAS
248K
__TEXT
125.7M
__UNICODE
544K
mapped file
24.7M
shared memory
312K
===========
=======
TOTAL
1.3G
TOTAL, minus reserved VM space
339.1M
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.8 GHz, 8 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334348302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.4.20)
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST9500420ASG, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 9
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

but I am not sure what I am running now after the restore, it looks like from the crash report that it has gone back to version 5 and maybe thats the issue, but software update reports there is no updates available.
The report indicates 5.1.6 is currently installed.
Version:
5.1.6 (7534.56.5)
Click here > Safari Quits Every Time Opened: Apple Support Communities
Then click the link posted by: gregoryfromcork
That will automatically download this file > Safari6Lion.pkg.download
Now quit Safari.
Go to your Downloads folder and double click that file and follow the instructions for installing.
Then restart your Mac, try Safari.
Same issue helped this user > safari crashes when opening - brand new...: Apple Support Communities

Missing hard drive space and files after Genius Bar installed new Hardware

I took my computer to genius bar. They installed a new CD/DVD drive. My computer wouldn't load when I got it home, so I reinstalled OSX and now I am missing tons of hard drive space and all my old files (which have been backed up). How do I fix this?

"DURING WARRANTY SERVICE IT IS POSSIBLE THAT THE CONTENTS OF THE APPLE
PRODUCT’S STORAGE MEDIA WILL BE LOST, REPLACED OR REFORMATTED. IN
SUCH AN EVENT APPLE AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY LOSS
OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE
STORAGE MEDIA OR ANY OTHER PART OF THE APPLE PRODUCT SERVICED.
Following warranty service your Apple Product or a replacement product will be returned to you
as your Apple Product was configured when originally purchased, subject to applicable updates.
You will be responsible for reinstalling all other software programs, data and information.
Recovery and reinstallation of other software programs, data and information are not covered
under this warranty."
http://images.apple.com/legal/warranty/docs/cpuwarranty.pdf

4S becomes unresponsive after Genius Bar restore.

A member of the Genius Bar restored my iPhone 4S because of some 'minor' errors such as crashing apps taking up space. She done it yesterday and now it has become more unresponsive than ever.
Whenever I'm in a call I can't unlock it or use it whilst in a call (FaceTime, FaceTime audio, skype, Facebook call) I have to hard reset the phone which is kind if annoying!
She also said these words "it'll speed up your iPhone making it as fast as it's supposed to be". Its not fast. Not fast at all, infact I can tell that it's more slower and laggier .-.
Can someone please give me some insight on how to fix this?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Would a genius in a genius bar replace my ipod touch 4g cracked screen for free under warranty

So yesterday I dropped my Ipod touch 4g 8g and the screen cracked really bad... I know apple doesn't cover this but im still under warranty.. Would a genius in a genius bar give me a new one for free here in Calgary AB..?? please i really need help............
P.S i know already how much it cost if they dont give me a new one

Damage due to dropping is not covered under the warranty so a genius at a genius bar is not going to give you a new iPod for free. They may offer you a replacement, same or comparable unit, at a fee, but again, not for free.

Missing Applications After Genius Bar Visit

I got my MacBook Pro in August 2011. I've only had it for a year, yet for some reason my hard drive crashed. I took it to the Genius Bar and they gave me a new hard drive, which was covered by my Apple Care. I didn't back anything up, so any pictures, documents, music, etc. is gone. That was my fault, I know. However, I just noticed that my iPhoto application as well as my iCloud application, both of which came with my Pro, are now gone completely as well. I'm not sure what else is, but I know for sure that those two are. Is this because I didn't back up my Mac? Or should I go back to the Genius Bar and find out if they can be put back on since those are two things that definitely came with my Pro. Any help please! I'd really rather not have to buy them both (and whatever else is missing) again.

A August 2011 new machine is a Late 2011 model and it came with 10.7 Lion preinstalled, which Apple reinstalled 10.7 on the new drive, however to download your free included iLife you need to follow the directions here as it requires your Apple ID and password, which the Apple Store can't do for you usually (well they can but don't for your security most likely)
Restoring iLife applications after Internet Restore of OS X Lion or OS X Mountain Lion
If you erase install OS X Lion or OS X Mountain Lion on a new Mac that shipped with OS X Lion or OS X Mountain Lion installed, you can download iPhoto, iMovie, and GarageBand from the Mac App Store.
After installation, start (up) from OS X.
Double-click the App Store icon in the dock.
Enter your Apple ID and password.
Click Purchases.
If you haven't previously accepted your bundled iLife applications within the Mac App Store, you should see your iLife applications appear in the Accept portion of the screen. Click Accept.
You may be asked for your Apple ID and password once again. Your iLife applications now move to the Purchased section. These applications are part of the software that came with your Lion based computer. Your account will not be charged for them. Click Install to complete installation of your applications.
https://support.apple.com/kb/HT4718
thanks for the greenie in advance.

GR Stress - software on my desktop after Genius Bar visit

Anyone have an idea what GR Stress does or is?
It seems like the Genius Bar guys left it on my machine after a recent check up visit ...

This application was left on my MacBook Pro after a recent visit to the Apple Store. I thought my hard drive was bad so one of the geniuses must have run this GR Stress application. I haven't dug into it very far, but it seems like it opens several instances of Chess and Grapher and monitors the performance of the machine.

MacFUSE Appeared on My MBP after Genius Bar Visit. What is it?

I am not sure if I am posting this question in the correct forum. It deals with a plug-in program that was installed under my OS X.
I visited the Genius Bar recently due to a problem with burning DVDs on my MBP that I have. Other than them taking it at the back of the store for 10 minutes - under the pretext they were going to replace the Super Drive (which they did not, despite what the paperwork says, as I opened the machine and the optical drive has dust specks on it from the fans' action which clearly indicates it is not a new one) - and booting OS X from an external drive, they burned a number of DVDs, which all failed. Nothing else. (Their conclusion was to replace the logical board which is now on order.)
However, a new program is showing up under System Preferences -> Other, that is called MacFUSE. I did not have this program before the visit to the Genius Bar, I never installed such thing and they never mentioned to me about installing it. What does this program do and why is is there? Thank you.

Michael9009 wrote:
MacFUSE. What does this program do
[MacFUSE|http://www.tuaw.com/2008/12/09/macfuse-updated-to-2-0-now-includes-64-bit-and-s now-leopard-supp> ... +is awesome. It allows you to mount a remote server's filesystem, view your iTunes library in Finder, read from and write to NTFS hard drives, and much more!+
and why is is there?
my guess is it was installed by the folks @ the genius bar.
keep it. it's not harmful and may prove useful.
JGG

Photos missing from camera roll after iphone replaced at genius bar

My power button broke so my iphone needed replaced. After the genius bar replaced it I got home an now photos are missing. It shows over 400 pics through the settings app; however the camera roll only has 150 ish. (these i downloaded out of my messages).

You can restore your iPhone to the way it was at the last backup you did (on iTunes or iCloud).
To do that, you would erase your iPhone:
Settings > General > Reset > Erase all content and settings
... and then set it up using the backup.
The backup preserved the Camera Roll as it was when you created the backup.

My computer has been seen at Genius bar 6 times for freezing up, reloaded all original settings and even went to the apple shop where they replaced the battery and logic board. Still freezes after I try to reload iTunes stuff and app stuff from apple

my computer has been seen at Genius bar 6 times for freezing up, reloaded all original settings, all of their diagnostics, and they even sent it to the apple shop where they replaced the battery and logic board. Still freezes after I try to reload iTunes stuff and app stuff from apple, especially iPhoto which is seems to refuse to load and then begins freezing up all over again. Anyone else have this problem. Other than this, I have had absolutely no problems with this computer. Now, it's a file of junk.

Hi Ronald ...
Have you checked lately to see how much free space there is on the disk? Especially since iPhoto freezes at launch ...
Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac > More Info > Storage
Make sure there's at least 15% free disk space.
And make sure the OS X software is up to date.
Click the Apple  top left in your screen.
From the drop down menu click: Software Update
If you have anti virus software installed or are using third party Mac cleaning utiliites, that may be part and parcel of the your problems.

How do I get an invoice re-sent from a Genius Bar for a handset replaced under warranty?

I took my iPhone 5 into a Genius Bar for a speaker issue. I was immediately emailed an invoice for the repair under warranty and told to come back in an hour. After an hour, they decided to replace the handset completely under warranty, but I don't have an email invoice relating to this replacement. The new handset needs to now be repaired under my carrier insurance, but they need to see an invoice from apple with the new handset's IMEI written on it.
Since I live a few hours away from a Genius Bar I really don't want to go in person just to ask for an invoice to be sent. Is there another way?
I have looked on my account at the online apple store and it's not there.
Can anyone point me in the right direction? It was just over 6 months ago in the Carindale store in QLD.
Thanks!
Jo

You will need to call or visit the Apple Store and ask if they can resend the invoice. They're the only ones who can help you.
Regards.

How long does it take to replace battery in an built-in macbook pro Intel Core 2 Duo 2009? Can I wait for it at the Genius bar or could I do it myself?

My macbook pro shows that I have to replace the battery, but I dont want to leave it at the apple service centre and would like to take it with me after replacement of the battery. Is this a quick action at genius bar? or should I try to replace it myself?
I currently switches off even when it's on normal charger and plugged in. Why would it switch off without the having a battery even when it's connected to via power?

To replace the battery takes about 10-15 minutes. (I have taken it out and put it back in)
However Apple will not sell you the battery, they will insist on installing it themselves. In addition, you do need a #0 Triwing driver to take out the battery. Not an easy tool to find in your local hardware store.
Dutchrob wrote:
I currently switches off even when it's on normal charger and plugged in. Why would it switch off without the having a battery even when it's connected to via power?
Is this the MBP? If so, mention that to the genius bar technician when you have the battery replaced.
Ciao.

Superdrive noise after Genius Bar replacement

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