SuperDrive problem. is it or not?
Hi,
My superdrive is acting strangly latly. sometimes when I put a blank DVD or CD into the drive, it takes like 2 minutes and then spits it back out without opening Toast. Other times it will take about 2 minutes and then open toast.
With CDs and DVDs that are not blank, it takes forever for them to mount, and sometimes they don't mount, they just get sent out again.
Does anyone else have this issue? Any ideas how to fix it? Will applecare fix it if I can't?
Thanks
Chris
If you're absolutely positive it's not your CD/DVD's that are to blame then yes, bring it into your Apple shop and have them ***** the problem for themselves ...if it's not working properly it will be replaced.
Similar Messages
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Does Apple Plan To Help Anybody w/ Their SuperDrive Problems
I see a lot of questions from people who spent good money for a superdrive and are unable to use it BUT NO ANSWERS. Does apple even read these forums? This is totally unacceptable. I want all the possible answers to all SuperDrive Problems NOW. Get on it, Apple. Stop making new ipods and start helping people with the broken junk that you gave them in exchange for hard cold cash.
First let's start by saying that we are all sorry you are having a problem with your SuperDrive.
That being said there are a couple of things that you must understand.
First we all have had one or more issues with the capability of the Superdrive in one sence or another,
You must also understand that the Software that comes with the Superdrive is ENTRY LEVEL. It is far from the top of the line in burning software.
The ease of use with the better software is daylight and dark in comparisson for most users.
The supplied software is cumbersome and difficult for some users to navigate through, not being used to it.
In comparison the better software gives you very informative choices of DATA, AUDIO, VIDEO, Likewise it gives you the choice of PC only, Mac only, or PC, and Mac compatible. Not all Media on the market is compatible with all burners and visa versa.
DVD can be confusing at best without doing some research.
Most users assume they can just put in media and click and wa-la they have a copy, Sorry to say this isn't the case.
There are very few step by step instructions on the use of Drive capabilitys and the use there of. I contend this is by design by the entire Industry. Read my response to this post.
http://discussions.apple.com/thread.jspa?threadID=264696&tstart=0
Lastly, To my knowledge there are no Apple Butt Boys on these fourms, and none of us are here but for one purpose.
To help one another with our problems.
Rather then to go through the hassle of contacting Apple for every little problem we have that for the most part are self induced.
If you have a specific problem, all you have to do is give as much detail as you can to your problem and there are hundreds of very very sharp people on here that have forgot more than you or I could ever hope to know that are willing to take there time to help. Don -
Some months back, I posted some discussion about iMac superdrives. Mine wouldn't burn properly (or so I thought) and then wouldn't read properly. As it transpired, upgrading the RAM from 256 to 768mb cured the playback. DVD's, where the playback appeared jilted (stop and start) now read okay. I can only assume there was not enough memory to buffer the content of the DVD to play.
On the Superdrive, eventually it wouldn't even read CD's. So my local tech <metek.com.au> fitted a new Pioneer 16x and downloaded <patchburn.de> and voila. It burns and reads DVD's like new.
One point, it will read at 16x but only burn at 1x. This is due to the hardware in the iMac. The Patchburn site has more details.
The Pioneer drive (DVD-RW DVR-110D) cost a shade over A$100.00 whereas the Apple replacement was a down payment for a house. So for anyone suffering from Superdrive problems, accept the fact they don't read forever and fit a new one.
Another thing Rik <macmate.com.au> said was the dust inside the machine builds up on one side of an iMac and is a poor environment for optical drives My computer is on everyday and from now-on-in I'II give it an annual clean. Hope this helps someone, JamesThat may help, I hope! Will go tomorrow to get different media. But the wierd thing is in a 50 spindle of memorex 16x dvd-r's i've gone through (burned) half the spindle!!! a week and a half ago! bought some "new" sony 1x-16x "ACCUCORE" discs and havent got one burned in either Toast 7 or 8! or using a burn folder or disk utility.
Toast will start to prepare the burn, then it gives me a message that it couldnt complete the burn.
The odd thing is in all occurances is the drive doesnt even start to spin-up! Took it to my local MacMall Thursday and they replaced the drive and was able to burn 1 data disk on 1 dvd+r media (a 500k file) on a disk that was already kinda beat up. No -r though. A new error message came up: Mac os error. They claim it's a software problem with osx!
I have 55 days of applecare left and intend to let them replace the drive again and reload fresh tiger.
I did an archive/reinstall of Tiger today and nothing, again! (so i'm currently at 10.4.6 - will hold off on the 10.4.9 updates for now)
Will head out and get media in the morning and see what's up, if nothing i'm off to MacMall!!!
oh here's my sys specs for the sony drive:
SONY DVD RW DW-U21A:
Firmware Revision: AADB
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +RW
Burn Underrun Protection CD: Yes
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: No
its in a dual 2g G5 with 1g ram, 160g internal, 600g and 250g ext lacie triple xtreme drives on the fw800 port and a 45g vst fw drive plugged into the front fw port.
we'll see mañana………………
Craig V Butler -
Superdrive will open DVD but not CD
My Superdrive will open and read a DVD with no problem but refuses to load music or software CD`s . This has recently developed - it used to be fine.
It is the Sony DVD RW DW-U10A.
I have tried the air duster but to no avail.
iMac is coming up to four years old - surely not time for the scrap heap yet ?
Thanks,
CharlesRE: Battery Replacement Suggestion
Hi.
I also have intermittent superdrive problems on my iMac and this clock battery suggestion is about the only thing I haven't tried yet.
My issues are with DVD playback mostly, but burning CD's has a mind of its own - sometimes it burns, sometimes it doesn't.
DVD Player is 4.0, but other players i.e. VLC encounter the same playback problems.
iMac is 17-inch flat 1.25 GHz
Panther 10.3.9 (will not be updating this machine to Tiger)
Superdrive: SONY DVD RW DW-U10A, Revision A43h
Could you direct me to specific documentation or step-by-step instructions on the clock issue?
Thanks! -
I am experiencing problem (the installation does not start) when I try to install ArchiCAD 17 Educational on my mac. I am using Yosemite. How can I fix it?
You need to contact the developer/manufacturer directly to determine if their product is compatible w/Yosemite. It is not listed on their system requirement website:
Mac OS X 10.9 Mavericks
Mac OS X 10.8 Mountain Lion
Mac OS X 10.7 Lion
Mac OS X 10.6 Snow Leopard*
Note: ArchiCAD 17 is the last version of ArchiCAD to support Mac OS X 10.6
Only case insensitive file-system volumes are supported.
http://www.graphisoft.com/support/system_requirements/archicad17.html -
Report problem of purchase that not make from me
Report problem of purchase that not make by me
You can contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Face time not working. When dialled it says connecting and drops immediately. When my friends calling it show connecting but it does not.
Is there a problem with face time. I am in south Africa, it was working perfectly up to Easter. Please help this is my life line.There is a barely acknowledged issue. For Mac users Apple has released an update to the app, but for iOS users the recommendation is for users to update their ipad to the most recent operating system.
There may be a fix coming for iOS6 users (which seem to be many of those having problems) or there may not be. If your ipad isn't up to date then you can update it and see if that helps, or if you don't want to update then you may want to wait and see if there is either a fix or if it fixes itself. -
I am having a big problem. I am not getting notifications from snapchat and only snapchat. I've made sure every notification setting was on and it just won't work. I have also restored my phone and deleted the app and re-downloaded it multiple times. It just wont give me my notifications. Help please.
Go to Settings > Privacy > Location Services.
Turn off SnapChat.
Go to Settings > Notification Center
Turn off SnapChat.
Restart the device.
Go to Settings > Privacy > Location Services.
Turn on SnapChat.
Go to Settings > Notification Center
Turn on SnapChat.
Test the issue. -
When I close my iPhone and I want to open it to use it again, the opening process takes more than an hour, I regretted to buy the iPhone because of this problem that you do not suffer at all with Nokia,how I can solve this problem?
mostafa182 wrote:
... how I can solve this problem?
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
Problem description:
mac mail not opening, software updates not working, app store not opening. 10.9.5
EtreCheck version: 2.0.11 (98)
Report generated 1 December 2014 16:51:49 CET
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
12 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
BenQ GL2240 1920 x 1080 @ 60 Hz
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 1:32:17
Disk Information: ℹ️
WDC WD5000AAKS-40V2B0 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (164.03 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N
USB Information: ℹ️
EPSON EPSON Epson Stylus S22 Series
Canon MX410 series
ASMedia AS2105 1 TB
S.M.A.R.T. Status: Verified
EFI (disk3s1) <not mounted> : 210 MB
Backup (disk3s2) /Volumes/Backup : 999.86 GB (506.24 GB free)
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader 7.95 GB
S.M.A.R.T. Status: Verified
EOS_DIGITAL (disk1s1) /Volumes/EOS_DIGITAL : 7.94 GB (7.83 GB free)
Western Digital My Book 1140 2 TB
S.M.A.R.T. Status: Verified
EFI (disk2s1) <not mounted> : 210 MB
2TB (disk2s2) /Volumes/2TB : 2.00 TB (1.50 TB free)
Wacom Co.,Ltd. CTE-450
Contour Design ShuttlePRO v2
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24217.979618) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24217.979618) Support
[not loaded] com.parallels.kext.netbridge (9.0 24217.979618) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24217.979618) Support
[not loaded] com.parallels.kext.vnic (9.0 24217.979618) Support
/Applications/Toast 10 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
/Library/Extensions
[loaded] at.obdev.nke.LittleSnitch (4052 - SDK 10.8) Support
[not loaded] xxx.qnation.PeerGuardian (1.1.9) Support
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) Support
[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) Support
Startup Items: ℹ️
ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
WkSvMacX: Path: /Library/StartupItems/WkSvMacX
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[running] at.obdev.LittleSnitchUIAgent.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS4ServiceManager.plist Support
[running] com.epson.epw.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[running] at.obdev.littlesnitchd.plist Support
[failed] com.adobe.fpsaud.plist Support
[loaded] com.adobe.versioncueCS4.plist Support
[loaded] com.barebones.textwrangler.plist Support
[running] com.cleverfiles.cfbackd.plist Support
[not loaded] com.gopro.stereomodestatus.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[invalid?] com.tvmobili.tvmobilisvcd.plist Support
[loaded] fi.polar.libpolar.plist Support
[running] fi.polar.polard.plist Support
[failed] xxx.qnation.PeerGuardian.kextload.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac.helperTool.plist Support
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
[running] com.macpaw.CleanMyMac.volumeWatcher.plist Support
[invalid?] com.plexapp.helper.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
SmartDaemon Application (/Library/Application Support/CleverFiles/SmartDaemon.app)
SilverKeeper Scheduler ApplicationHidden (/Applications/SilverKeeper.app/Contents/Resources/SilverKeeper Scheduler.app)
Dropbox Application (/Applications/Dropbox.app)
Garmin ANT Agent UNKNOWN (missing value)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.5.7r609 Support
Google Earth Web Plug-in: Version: 6.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
PandoWebInst: Version: 1.0 Support
AdobePDFViewerNPAPI: Version: 10.1.12 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.0 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.239
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 Support
AdobePDFViewer: Version: 10.1.12 Support
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User Internet Plug-ins: ℹ️
fbplugin_1_0_3: Version: (null) Support
Safari Extensions: ℹ️
Open in Internet Explorer
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Adobe Version Cue CS4 Support
DivX Support
Flash Player Support
Flip4Mac WMV Support
GoPro Support
Growl Support
Java Support
MacFUSE Support
MenuMeters Support
Perian Support
Time Machine: ℹ️
Skip System Files: NO
Auto backup: NO - Auto backup turned off
Destinations:
Back Up [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 0 B > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
12% Google Chrome
12% WindowServer
4% Dock
2% Little Snitch Agent
2% SystemUIServer
Top Processes by Memory: ℹ️
399 MB iTunes
322 MB mds_stores
216 MB Google Chrome Helper
193 MB Google Chrome
155 MB com.apple.IconServicesAgent
Virtual Memory Information: ℹ️
6.64 GB Free RAM
3.51 GB Active RAM
1.36 GB Inactive RAM
1.11 GB Wired RAM
1.91 GB Page-ins
0 B Page-outs[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
Un-install according to the developer's un-install instructions.
You do not need to use cleaning programs. They can destroy your computer operation as they may already have done.
CleanMyMac - Uninstall
CleanMyMac2 Un-install
After un-installing, run this program to make sure you got all the pieces.
EasyFind – Spotlight Replacement
Do a backup.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.appstore.plist. Move the .plist to your desktop.
Restart, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this. -
Problem: this mac is not reading an excell file after upgrading to yosemite. My Mac is from 2009, it use to work perfectly but it wasn´t able to open some apps, thats why i upgrade it. Now it once i donwload the zip it appears with an ".ods" extension
i even already download a link
http://www.microsoft.com/en-us/download/confirmation.aspx?id=44026
which i read on another support page... but it doesnt allowed me to install it cause it says that i already have the disk of this program....
Im afraid to erase it and not being able to get it back...
What can i do!??
Thanks in advance for this kind answer!!!fsolution wrote:
Problem: this mac is not reading an excell file after upgrading to yosemite... Now it once i donwload the zip it appears with an ".ods" extension...
If the "it" refers to a compressed (zipped) spreadsheet that you downloaded, the ".ods" extension is used by LibreOffice and probably OpenOffice (which are free versions of MS Office) for spreadsheets, which would suggest that wherever you're getting that "Excel" file from has switched to one of those programs. I've tried opening an .ods file from LibreOffice using MS Office 2013 for Windows and it does open though with a warning that some things have been changed. I don't know if Office for Mac can normally open .ods files. But if your need is to just open .ods files, take a look at LibreOffice. -
Apple please help me
Good Morning
Greetings from me.
I used last 3 month IPHONE 5 in bangladesh. but now i facing a problem that is the signing problem
the phone is not open even i cannt enter this phone
is says
Sign in to ICLOUD
Enter the Apple ID password for
but i dont know the password. Please brother help me to use this phone. i brought this phone from some one 355pound. so i am in helpless.i am facing big trouble i dont have enough money for purchase another one. please help me...........................
<E-mail Edited by Host>You need the previous owner to unlock it, unless they do you have a brick there is no other way .
iPhone was probably stolen if you purchased on eBay, claim and get your money back
See here
http://support.apple.com/kb/HT5818
for explanation of Activation lock
APPLE will not help you -
Hi,
There was ios 4.1 in my iphone3gs.i have tried to update it through itunes but there is a problem.After installation through itunes,there is problem that it is not activating my iphone and shows a message that your iphone could not be activated because the activation server is temporarily unavailable,try connecting your iphone to itunes to activate it,or try again in a couple of minutes.i tried many times but it again shows the same message,
after installation,when i connect my iphone to itunes it shows a message that we are unable to activate your iphone at this time please try again or contact customer care.please reply me urgently to resolve this problem.That is usually a symptom thet the phone was hacked or jailbroken. Was it?
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IPhone 3G Reception Problems? You're Not Alone
I have the same problem with 3G coverage. I am suppose to be in a strong 3G coverage area at home. I only have 1 bar. Traveling around town (Sacramento area) my 3G coverage changes dramatically. From 1 bar to full bars? Not sure if its working properly or not??? Anyhow, this was posted on Engadget. After they exchanged their iPhone the problem went away? Could it be true? Is it the netork or our iPhones? Lets all hope nothing is wrong with our iPhones!!!!
iPhone 3G Reception Problems? You're Not Alone
One of the more disturbing things coming out of the iPhone 3G launch is reports of suspiciously poor 3G reception and speeds. Specifically, I've seen several people report one bar - specifically, one bar - of 3G reception in areas where other devices report strong reception. (More complaints at Engadget.)
This may be a problem with a batch of iPhones, or with something in AT&T's network, though I've also seen someone reporting the problem on O2 in the UK. The first review iPhone we got had this problem - it would mysteriously drop from four bars of 3G to one for no apparent reason, while our Motorola RAZR2 V9 reported better reception. Then it would shoot back up to four bars for no apparent reason a few minutes later. That unit would also occasionally throw up an "invalid SIM" error, requiring a reboot. That phone also had hideously slow 3G data speeds in the 50 kbps-150 kbps range, so the missing bars weren't just a display issue; there was something wrong with the way the phone was hitting the network.
We exchanged that iPhone for a different unit and no longer had the problem. We took the new iPhone and carried it around comparing it to a Motorola V9, and the two phones connected roughly the same number of calls on the 3G network. The new unit also had much higher data speeds in the same locations - still not great, in the 300-400 kbps range, but at least reflecting 3G.my white iphone does the same thing. I will drop down to one bar on 3g but full strength when i turn 3g off. Some people have tried to say that it is because 3g had more difficulty going through walls. Mine will not switch between 3g and edge on it's own so i find that when at home i just have to turn off the 3g. I have also heard rumors of a bad batch of iphones. I tried to take it into the store today but they were so busy i just had to make an appointment for thursday, although i was able to replicate the problem in front of the apple geek, which was a little surprising becuase while in line outside the store i had full bars of 3g. It might just be an issue that occurs when indoors? I also have a problem with lag. I'm hoping to get it resolved thurdays, whether they give me a new phone or just tell me to eff off and deal with it. probably the latter.
-
When I phone people can hear me without any problem, but I hear very very bad. The sounds is metallic and it is very difficult to understand. Have anyone idea of what is it about. I guess is not a software problem but I am not an expert. Thanks in advance
Make sure that you allow pages to choose their colors and that you haven't enabled High Contrast in the Accessibility settings.
*Firefox > Preferences > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
See also:
*http://kb.mozillazine.org/Images_or_animations_do_not_load
*https://support.mozilla.org/kb/Images+or+animations+do+not+show
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