Superdrive rejects some data DVDs

mackbook pro spits out some dvds a few moments after inserting.
I've had this macbook pro nearly a year and It has been a great machine. Just recently I have had problems reading some dvds. I thought this was very strange that some dvds work and others do not. The dvds that do not work are mostly backups of documents that were burned on this machine and have read fine before. These dvds work perfectly on any other mac or pc.
I went to the genius bar to have them take a look. With the inconsistency of some dvds working and others not he advised me to do an erase and install of tiger to eliminate any software issues that could be causing the problem. I did this and still spitting out dvds. Took it back a couple days later (when the next available appointment was). Luckily it was the same genius that I had worked with initially. He agreed to send it off for a replacement drive (3-5 working days). Only a few hours later I get a call... He explained that my third party second 1 gig ram stick was causing the problem. This ram was installed the day I bought the macbookpro and has worked perfectly ever since. With it removed and only the original 1 gig remaining the drive works perfectly. We thought maybe this second stick of ram had recently went bad.
I have heard of ram just going bad before so this seemed like a regular thing. I decided to take the 2 original sticks of ram out of my friends identical MBP and test to see if infact my second stick of ram was bad and causing the ejects. The test did not produce the result i was hoping for. I am convinced this machine does not read dvds with ANY types of ram totaling 2 gigs.
Does anybody have any ideas what could cause this? Sorry for the LONG post but I didn't know how else to describe my situation.

Any success on this issue? My 15" MBP (first generation, btw, over 1 year old) is doing the same thing... incredibly frustrating. I am currently trying the update to .11, maybe that will solve things *crosses fingers.* It has only recently developed this issue, and so far only three DVDs. But still, those were three dvds that I had read before on multiple occasions.

Similar Messages

Some data DVD's and External Hard Drives not recognized by Leopard only.

1] Some data DVDs that were burned under Tiger do not show up in Leopard. Only a dialog box asking what I want to do with the blank DVD comes up when I insert the disk. On my Tiger computer, the disk shows up perfectly fine. It is a DVD+R being used on a MBP 2ghz... and was burned on that very machine in Tiger and would load fine in Tiger. Now nothing on the same computer in Leopard. I'm going to reburn the disk on my Mac Mini on a DVD-R, but still wanted to know any ideas or input as to why it won't recognize the disk.
2] I also have an external USB2.0 HD. I formatted the disk using my G4 Mac Mini (which has Tiger) and it is not recognized on my MBP. In Disk Utility I try to reformat the drive, but it says that it cannot do so because the "resource is busy". I plug the drive back into the mac mini and it works perfectly fine. Why would this be and how do I correct it?
Full updates on both OS's. No other problems with either computer that I know of.

Unfortunately, commercial DVDs that you have bought 99.9% of the time will be copy protected and Apple's forum terms prohibit discussion of circumventing the copy protection. In various places circumventing digital copy protection is potentially illegal even if you own and intend to keep the DVD. Hence Apple do not wish DVD rippers etc discussed here.
Another problem is that AppleTv cannot play back DVDs copied to an external drive as it does not understand the format. So even if you can 'copy' your DVDs you then need to convert to h264 format to play on AppleTV.
Video formats for AppleTv are limited. They also do not support DVD like menu structures (thogh AppleTV 1 did with itunes Extras movies).
If you have unprotected video you wish to convert eg home video on DVD, then something like Handbrake or MPEGStreamclip with Apple's MPEG2 component might do the job. These programs are not DVD rippers but can process unprotected MPEG2 video.
AC

DVD drive cannot read some of my data dvd's

When I put in some of my data dvd, it reads it as a blank media.
It is strange. I can read data of the exact same DVD in another mac computer.
The problem is I can read some, but some I cannot read. Burning is no problem / no errors.
Any thoughts would be great! Thanks
Message was edited by: vc187

Wow, that's interesting.
I haven't had a problem with reading discs in my Powerbook (yet to really use the DVD drive in my MBP), but my old 1999-vintage iMac DVSE with it's DVD-ROM drive often won't read burned DVDs. It has no trouble with commercial discs, or burned CD-Rs, but it fails to read DVDs on a seemingly random basis. Indeed, I had been importing video on my Dad's G5, and burned it to DVD-R (Verbatim). The iMac wouldn't read the discs, while all our other DVD reading Macs would.
I wonder if it's not the write strategy? I know different drives/applications have various methods for burning discs. See Wikipedia's optical disc article: http://en.wikipedia.org/wiki/Opticaldiscdrive

Why some eMac DVD SuperDrive doesn't work?

Why some eMac DVD SuperDrive doesn't work?
They have a limited hours life, or some DVD or CD can damage them?
Thank you

Hopefully some day I will find the answer for this question.

Superdrive no longer reads data DVD's

Since the upgrade to Leopard, I can no longer read any of my data dvd's.
It reads cd's and music dvd's fine, but none of my data back up dvd's will read.
After a minute of grinding, the icon appears, but if i try to read any of the content or copy any to the HDD, it grinds and grinds and pretty much crash's the machine.
I have to close the lid on my 1ghz 17" laptop, and then unplug it, and pop the battery out. Then restart.
It worked fine with Tiger, and my G5 reads the dvd's fine. So it is a software issue.

This is a generalized “DVD reading problem under Leopard on Matshita DVD hardware” post. My apologies if it is in the wrong place, but you all seem to be closing in on my own problem.
My PPC G4 running 10.4.11 reads/plays my audio CDs and my movie, data and OS installation DVDs with no problems. It has a Pioneer DVD-RW DVR-104 DVD reader. My (late 2006 white) iMac Core 2 Duo with a Matshita DVD-R UJ-85J DVD reader running 10.5.1 has SERIOUS problems.
It reads/plays audio CDs but it clicks and thrashes around before finally ejecting most of my movie, data and OS installation DVDs as well. If I persist (repeatedly re-inserting the DVD) it may finally recognize it but most of the time it does not.
I have tried going back to Tiger with my original grey installation discs but even when I can get them to be recognized there is no optional choice to archive my current system folders – its erase or nothing. Sigh. Something happened with DVD recognition/reading at 10.5.
Any advice from the community would be most welcome. Apple techs - what are your thoughts?
Thanks.

SuperDrive rejects DVD-R

While attempting to burn a movie from iDVD, MacBook Pro rejects blank Maxell DVD-R discs.
System also rejected a commercially available DVD and CD-R.
Is this a common problem, and what is the solution?

Wierd!
I'm having similar problems still although the complete opposite.
My drive reads and burns dvds no problem - have just successfully burned 3 philips dvds this morning (all from idvd) but when I try to burn folders from Finder onto blank cds, then this is when I come unstuck. Today since burning the dvds i have tried 2 cd burns onto a ridata and also sony disc - both ejected almost immediately with error code 0x8002006D. Incredibly frustrating. Both these brands have worked for me in the past if only sporadically.
I missed my service at genius bar this morning but am booked in for Wed morning so I am making a complete log of all in/activities today to tell them.
Also, my drive no longer reads any commercial music cds which it used too!!!
Madness.
Anyone else tried this combo update 10.5 that was mentioned in another thread - its isn't listed in my software updates?
thanks

How Do I Copy a (DATA) DVD when I've got TWO Drives?

I have a MacPro with TWO Super drives.
I have a DATA DVD that I want to make a copy of.
Is there not some way to copy this DVD without first making a disk image on my desktop?
Seems to me I should be able to just drag the one disk to the other and click burn... I tried that, but all I got is an alias, not the disk content itself.
Does the presence of the alias mean that if I burn the disk, it will actually burn the contents.
Another question about the Superdrive? Will it burn a two layer (8+GB) disk? I just discovered that the disk I'm trying to copy is like 7GB... I need to get some double layer discs, but I still don't know if the Superdrives will burn both layers even with a double layer disk.
Thanks,
--PS

When I attempt to make a copy through apple's disc utility the only option to copy the dvd is to first create an image regardless of the number of S-Drives in your mac. For example ....
Click Here
Now if you use a 3rd party burn app like Roxio Toast you have this option as well as burning directly from one S-Drive to the next. Like this .....
Click Here
Hope this helps but if not just come on back.

Data DVD wont burn - error message

Dear Macsters,
Everytime I try to burn a data dvd, i immediately get this message:
BURN
sorry, the operation could not be completed because an unexpected error occurred (Error code 0x8002006D).
It only does this when i set the burn at 1x. At 2x it burns.
I have osx 10.4.8, early g4 17" laptop, superdrive (dvd-r only).
Is this a burner problem or a software problem??
Daniel

Manually setting the burn speed on some applications can be problematic.
If it burns at 2X then my guess is thats what you need to do. Burn at 2X.
http://docs.info.apple.com/article.html?artnum=303599
Cheers Don
Oh one other thing, older burners are very picky about media.
I suggest you use the very best media, rather than bargin basement cheap media.
http://www.digitalfaq.com/media/dvdmedia.htm
Don

Superdrive suddenly stopped recognizing DVDs and DVD-Rs

Okay, I just spend 2 whole days trying to find any situation like this. Trouble shooting and experimenting.
Whilst burning a CD with Toast the process suddenly stopped during verification and an error was given. The CD spit out. It was just some music and I had work to do, so.. I went on to burning some data onto a DVD-R.
The Disk went in. Spun. Made a noise like the when a reader is trying to figure out what the media is. A Grrrrr. It spins some more. A long pause of about a minute.
Then the disk is spit out. No error. The disk is never recognized. Toast asks for blank media again. Keep in mind, just before this I was burning DVD-Rs. Same Media. Same process. Just stopped to burn the music CD.
So, I figure its bad media. I get about 1 or 2 on a spindle of disks. Usually at the bottom or the first disk. So, I put another disk in and try again.
Same thing. So, I try from Finder. Disk is never recognized. It is spit out the same way. (Thought that maybe something on Toast was corrupt)
Pretty freaked out, I put a burned DVD-R in. Nothing. Then a comercially pressed DVD. Spit out as well. (It was Elf. Which I would have spit out too) I then put a pressed CD in. (Madonna) It is recognized and iTunes starts up. The CD even plays.
I try to burn a CD-R. The process starts and when it is buring the Write out at the end it stops and gives me:
The drive reported an error:
Sense Key = BLANK CHECK
Sense Code = 0x00
NO ADDITIONAL SENSE INFORMATION
Then the disk is spit out after I hit Okay. Eeep.
Someone gives me a Maxell lense cleaner disk. Nothing to lose. I played it. Because it is a CD format. The drive recognizes it and I am able to run the clean process.
Then I got the same results. One attempt I get another error:
The drive reported an error:
Sense Key = HARDWARE ERROR
Sense Code = 0x44, 0x8E
INTERNAL TARGET FAILURE
Now all this is strange because... this is a 9 month old G5 dual with the superdrive that Apple put in it. Pioneer DVR-109 dual layer DVD-RW. There have been no unusual behavior leading up to this failure. The drive is not over used. I have not changed media.
I tested the drive with DVD-Rs from other spindles. And different brands. Including some old 1X DVD-Rs that I had forgotten in my hutch. (still sealed in there crystal cases) Same results.
So...has anyone ever experienced this with the 109? or even other drives. I can't believe it is a hardware issue because there hasn't been any previous signs of impending failure. (I have seen the deaths of several drives over the years) I am convinced that it is some obscure control files somewhere.
I ran Tech Tool Pro 4.1.1 on it and did a surface scan of a CD. The only way I could get it to recognize the drive. It reported the drive as unwritable, even though it identified it correctly. (as did System Profiler)
Sorry for the long explaination. But, I don't want to waste anyones time with avenues I have already explored.
Thanks to anyone who has some light to shed on this.
Gord
G5 Dual 2.3Ghz Power PC 3GB RAM, 2x120HDD, Superdrive DVD-RW dual layer Mac OS X (10.4.6)

Thanks Drew,
I have avoided the external drive option because I thought that they would be slower, or less reliable. However, we have been using those Maxtor Firewire external HDD around here and they are great. So, maybe an external DVD-R might be a good solution now.
(They used to be fairly poor options a few years ago.)
We have an Apple Store 2 blocks from my office here in San Francisco. Shiny new and it looks like a Titanium Cube. My experiences with the Genius Bar and before that Applecare have been the feeling that they spend a good deal of time trying to see how this could be my fault and not their responsibility.
Also, because I am a bit of a geek, by the time I resort to getting help from them, I have exhausted the usual "in the book" solutions. Usually, they are ill prepared for something unusual, that isn't caused by not having the power plugged in, etc.
I do customer service here for the more technical issues our customers have with Video on Demand and DVD issues. People can be really hostile when they call. So, I go out of my way to be pleasant and upbeat when I am dealing with my problems. Apple Care/Genius Bar people aren't rude or anything. I just get the feeling that they are pressured to not spend too much money making customers satisfied with their hardware. (a matter of policy is my bet)
I use my Macs because their software is unparalled in its ease of use and professional application. When I have to deal with duplication houses and their techs. I often hear a sign of relief when I tell them that I am using DVD Studio Pro to author my masters. Because this means that the DVD-Rs I send them are correct and compliant in everyway.
Apple software rocks. I am encouraged by their move to Intel chips recently for their hardware.
Thanks again Drew. I am working on the permissions today and if it looks like a hardware issue, I am off to look at an external. Great suggestion.
Gord
G5 Dual 2.3Ghz Power PC 3GB RAM, 2x120HDD, & 15" Powerbook Mac OS X (10.4.6)

UJ-846 Superdrive unable to burn DVD+R

Hello,
It seems that I can't burn anything on any DVD+R with my superdrive (ref. UJ-846). I've tried with iDVD (initially I wanted to burn one of my home-made movie on DVD), Disc Burner, DiscBlaze, Dragon Burn. Each time, the answer is the same : media is not writable. Is it normal for a "Superdrive" advertised as "Universal"?
Is there a way to solve this issue, for the moment I don't have any other media within reach and anyway, not to be able to burn a DVD+R is like not to be able to burn anything...

More info after some additional testing:
Burned a few DVDs using the internal UJ-846 and Pioneer DVR-109 (in a firewire case). The source image was a Tiger DVD (from an earlier Mac). I used Burnz and Disk Utility to burn two DVD+R's (HP brand) in the DVR-109 and Toast and Disk Utility to burn the same brand discs (and a DVD+RW) in the UJ-846.
In the case of the DVD+RW, I received the message that it could not calibrate the device to the media (both in Toast and Disk Utility).
From the DVR-109 burns, my old G3 iBook spit out the resulting discs as unreadable. The iMac (UJ-846) did read the discs but took about 30 seconds from the time of disc insertion until the window showing the Installer appeared completely. The DVR-109 displayed this window 16 seconds after insertion.
I then burned (using Toast) a data DVD using the same DVD+R media. This disc was burned as "Mac & PC" hybrid. The contents of the disc were folders full of audio files. Again, the G3 iBook refused to read the disc while the UJ-846 took about twice as long as the DVR-109 to mount and open the disc.
Finally, I burned (using the DVR-109) a Verbatim DVD-R "white-top" printable (8X, pn94654, hub printable, no stacking ring) using the Tiger image file as the source. The resulting DVD was not only was readable in the old G3 iBook but booted it, as well.
I should note that these discs, when burned with my G5's internal burner (DVR-117 which, I believe, is the DVR-110 but with Apple firmware) would work fine for data (and boot discs) but never produced a video DVD that would play in my set-top box.
Now, just to be a bit more thorough, I dug up some DVD+R's that I've burned over the past few years. Sonuvagun! Not one of them can be read by the G3 iBook's optical drive. So it's apparent that the old drive just doesn't like +R of any brand (Ridata, HP, JVC).
Okay, so what have we (I) learned from all this (if anything)?
It is tempting to say that the results with the old G3 iBook might be ignored because it is, after all, one of the first (500MHz) units produced and everything is much more compatible these days. However, shouldn't a burned DVD (of either the + or - persuasion) be seen as simply a DVD by the Mac once it's been burned? My Intel iMac shows a "+R" or "-R" as part of the disc's icon yet these are =burned= discs. Perhaps I do not remembers when this behavior had changed but I recall that the "+" or "-" ID was only on discs that had yet to be burned; subsequent to burning, this ID was dropped. (or so I recall...)
Could it be that the "+R" compatibility claims are overstated? But what of the "+RW" disc that gave the "can't calibrate..." error? Should I chalk it up simply to media incompatibility? I have some "+RW" media (HP brand, identified by Toast as "PHILIPS.041."); testing that media results in a successful erase and burn/verify using the UJ-846; no "calibrate..." error as experienced with the Memorex +RW's. Toast sees the disc as a 4X and offers to burn it at that speed but it is really burning at 2X based upon the slow speed of the countdown in Toast's window.
I remember reading something about "book-type" when I used to burn with a PC; perhaps that's an issue? Or maybe that's just a red herring.
In any case, I'll have to do some more testing with a few more older Macs to see if they can read the older DVD+R & +RW I already have and any new ones I burn with the U-846 and DVR_109 using Intel OSX in my iMac.
Comments and suggestions always welcome.
Intel iMac 20" / MacBook Mac OS X (10.4.6) Where the h* did all these firewire drives come from?

Ejects video DVDs but reads data DVDs and CDs

Hi all, I have a 2010 Mac mini which is still on snow leopard.
As soon as I put any DVD video in the drive spins up, makes a bit of noise, then tries again and finally just spits the thing out.
All CDs and data DVDs work first time everytime. I've read a number of other questions to try repairing drive permissions and reset PRAM which I have tried but no joy. The indication I seem to be getting is that if these things don't help it's a hardware issue but I thought that would be odd since data DVDs work.
Grateful for any help. Cheers.

It's possible it doesn't like DUAL LAYER DVDs. Pressed, commercial DVDs are all dual layer, and yet your data DVDs are probably single layer. Maybe it's that?
(I believe there were some early Superdrives that weren't dual-layer-DVD-capable, but don't quote me on that. Maybe your Superdrive is just on the way out, with a weak laser!!)

The Finder can't complete the operation because some data in "Adobe Acrobat" can't be read or written. (Error code - 36)

I recently did a clean install on a 2011 MacBook Pro with Mavericks. Went to install Adobe Acrobat 9 with the DVD media and about 3/4 of the way through the install, the install stopped and the following window appeared: The Finder can't complete the operation because some data in "Adobe Acrobat" can't be read or written. (Error code - 36). I've tried to install a few times and get the same message. Is Adobe Acrobat 9 incompatible with Mavericks. I've seen some posts on Apple Support Communities indicating that it is indeed compatible, but no explanation why the error pops up.

The hard drive may be dying anyway, or the directory damaged because it is so full. You should never let the hard drive get over 85% full.
A -36 error is a read/write error.
All you did with the power is reset the SMC. Does nothing to reset everything to factory settings.
Do you have your original 10.4 installer discs for the MacBook?
Is your data backed up?

Finder cannot complete the operation because some data in.....

Hello everyone.
I burned about 10 TDK DVDr's about a month ago. I didn't get any errors while burning them and put them directly into cd cases to prevent them from getting scratches or marks. I just took them out to copy the files back to my Macbook. As soon as i start to drag and drop the files, the dvd player starts reading the files, copies some of them, and about 20 seconds in to the copy it powers down and displays the following message. This is true for all 10 of the dvds i burned. It copies to my hard drive for about half a minute...and then the drive powers down.
"Finder cannot complete the operation because some data in (NAME OF CD) could not be read or written (Error Code-36)."
Does anybody have any suggestions? I'd hate to think that all of the dvds are coasters now because i have data on them.

hi easeupjosh,
did you ever get help with your DVD-Rs?
I am having the same problem and was wondering if there's someway I can salvage the data on my DVDs?
thanks

Disk Utility - create ISO Data DVD image for burning?

Which are the exact options in Disk Utility that I need to select, in order to create an ISO DVD Data image that will be readable by PCs and Macs alike?
I have looked on the web and in the help but am none the wiser due to lack of an explanation of the options
Format: Mac OS Extended (journaled),...,MS-DOS (FAT)
Partitions:Single partition - Apple Partition Map,...,Single Partition CD/DVD with ISO data
If you cannot point me in the direction of some decent documentation, please just tell me which options I need to select to create an ISO Data DVD
Thanks

Try this link.
Basically, you can drag a folder into the list on the left. Then, with the folder selected, click New Disk Image from the toolbar at the top (not sure of the exact wording, but it's something along those lines). Make sure to select ISO from the pop-up menu.
Also try this article to convert a DMG to ISO.

Since 10.4.4 (10.4.5) - i can not burn Data-DVDs anymore...

System: iMac G4, 1GHz, 1GB RAM, Mac OS X 10.4.5, 4x SuperDrive (SONY DVD RW DW-U10A)
Dear Apple Support,
since Mac OS X 10.4.4 (same with 10.4.5) i can not burn a Data DVD-RW anymore. It is so annoying. I want to burn my backup on a DVD-RW with the Burn Folders in Mac OS X. it is not possible.
The Finder burn dialog hangs at the "ending burning process". It is so annoying.
It's not possible to erase this "half burned" DVD-RW too! So I have here a lot of destroyed DVD-RWs around me...
The burning of DVD-RWs is a problem since 10.4.0 here on my machine. With 10.4.3 it was half o.k. ... But since 10.4.4 (10.4.5) nothing works anymore.
Your product "Mac OS X Tiger" is nearly one year in the market. And burning a Data-DVD is not a exotical thing. It is a essential feature of a Operating System today. So what are you doing in your Test-Labs?
I am sitting here since 1 year with an Operating System from Apple an it doesn't works in the essential features.
Whats about your slogan "It just works"?
What happens with the quality of Apple?
Under 10.3.9 Panther i can burn everything. It absolutly no problem there.
So i don't understand what are you doing with Tiger?
It's so annoying!
Regards
Roessner

Hi,
I've got exactely the same problem and I have no solution at the moment.
Is there someone who could help us, please?
Thanks !
you can reply to : [email protected]

Superdrive rejects some data DVDs

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