Superdrive won't eject

My superdrive worked fine until today. I put a cd in. It didn't pop up on the desktop. When I tried to eject it with the keyboard button, it wouldn't eject.
I restarted. It sounded like it tried to eject, but didn't.
I went to support and found the open firmware solution. I tried it, got the ok after eject cd, but it didn't eject.
I've read through the forum and tried everything I found there to try. I have an extended warranty with 2 years left. Does this sound like a hardware problem? I don't want to be without my computer, but now is the best time to take it in if it needs to go. (I have an Apple Store withiin 20 miles)

Hi georgiadunn, and a Warm Welcome to Apple Discussions and the Power Mac G5 Forum!
If you have tried all the suggestions in these Forums then presumably this didn't work:
You may be able to open the drive if you hold down the mouse button on restart. If this doesn't work, shut down the G5, slide down the silver optical drive gate and insert a strong, straightened paper clip in the emergency eject hole, the possible positions of which are shown in Figure 3 here (you don't have to remove the drive - it is a mechanical release, so you will have to slide the tray out by hand)
http://docs.info.apple.com/article.html?artnum=88215
(It shows a G4 but the principle is the same.)
If you find, and can then convince AppleCare, that the drive is faulty, they can "at their discretion" send you a new one to fit yourself. The instructions are here
http://www.info.apple.com/usen/cip/pdf/g5/073-0807.pdf
Please post again if you have any questions.

Similar Messages

Superdrive won't eject from CD-Eject button on keypad...

but it will from the menu eject icon. I've replaced the keyboard with a brand new (Apple) keyboard. Same thing.
Okay...further investigation has yielded an additional complication...the whole top row on the keypad is not functioning. Mute, Volume up/down and eject have quit. The problem is I'm not certain when this happened so I cannot tell you if it is software related.
Any assistance would be appreciated.
TIA
G5 PowerMac D2.0GHz PPC Mac OS X (10.4.6)

Another superdrive question. When using Eject key or
dragging disk icon to trash, the disk unmounts but is
not ejected. If I then use DiskUtility, and try to
eject the disk, I receive a 'Disk in Use' error.
Rebooting does not help. I have consistent success
by booting holding down the Control-OPtion-F-O keys
and typing 'eject cd' then booting the mac, but who
wants to do this often? The eject problem happens
perhaps 30% of the time, but once it starts I have
to resort to the modified bootup to correct.
Suggestions?
Do you have the "Energy Saver" System Preferences set to allow the drives to sleep? Some optical drive will not wake up to eject. OSX can do the dismount but the drive won't do anything.

How do you remove a cd from the macbook air superdrive when it won't eject. all is get is the option to burn a cd when i click eject

Just bought a mini and a dvd superdrive. was uploading pictures and one cd won't eject when I click on the eject icon. It will display that I can burn one if I insert a cd, but won't eject the current cd. How do you override the pop up or manually eject the cd from the superdrive without taking it to a store or asking for a replacement?

You can also eject a disc by restarting your computer and holding down the primary mouse button while the computer is starting up until the disc is ejected.

Hi guys, I recently got a new MacBook Pro with a USB Superdrive. A disc won't eject, does anyone know of a way to eject it? I'm in Morocco for the next 10 days so going to an Apple store is not possible. Any help would be gratefully received, thanks

Hi guys, I recently got a new MacBook Pro with a USB Superdrive. A disc won't eject, does anyone know of a way to eject it? I'm in Morocco for the next 10 days so going to an Apple store is not possible. Any help would be gratefully received, thanks

Five ways to eject a stuck CD or DVD from the optical drive
Ejecting the stuck disc can usually be done in one of the following ways:
1. Restart the computer and after the chime press and hold down the
      left mouse button until the disc ejects.
2. Press the Eject button on your keyboard.
3. Click on the Eject button in the menubar.
4. Press COMMAND-E.
5. If none of the above work try this: Open the Terminal application in
      your Utilities folder. At the prompt enter or paste the following:
        /usr/bin/drutil eject
If this fails then try this:
Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.

My usb superdrive won't let me eject a disc

I recently purchased a usb superdrive so I could watch dvds on my macbook air. I watched one movie and went to watch another one which was a pirated copy of a movie! Once I put the movie in it didn't work and every time I try to eject the disc the cursor turns into that rainbow spinning circle. As well as my computer stuffing up and I have to shut it down to get it back to functionality again! I also tired command E and that didn't work either someone please help?

DavidMacApr 4, 2015 12:49 PM Re: My USB SuperDrive won't recognize or eject a disc. What can I do?
Re: My USB SuperDrive won't recognize or eject a disc. What can I do?in response to GR Red Wings Fan
I too had a major problem with the Apple External Superdrive not ejection many of my DVD and CD disks. I would have to turn the dive upside down to get it to eject the disk in it …. completely unacceptable coming from Apple. You would have thought they would have bench tested the current Superdrive design, and fixed this issue before releasing it for sale.
Well, it looks like they may have tried to make a fix on some of the more recently produced Superdrives, I'll explain ….
If you are able to open the bottom plate of the Superdrive, take it off, you'll see that Apple has placed a small black foam square pad (about 1/2" square), at the top of the internal unit (at the top near the entrance slot). This small square foam rubber pad is not evident on some earlier Apple Superdrive units, indicating that Apple had figured out the internal unit was "hanging up" some disks inside by not being aligned with the slot properly (the tolerances were obviously designed very tight by Apple. So what they did was a "fix" where a piece of rubber was added to the internal component, that raise the internal drive better to allow the disc to eject better.
Here's the problem though, I my case, I had that small rubber piece in my Superdrive …. but it was still not ejecting discs like it should.
So after looking around youtube, I got an idea from a youtube video (thanks to "TheHobbieCollector"), and did it one better.
What needs to be done is just to follow-up on Apple's "fix" effort, but one better. The small rubber pad just needs to be "boosted" by placing another small rubber/foam pad (the same thickness), on top of the existing one (or a double thickness pad if your unit has no small rubber pad in the first place).
I hope the following photos are self-explaining as to what has to be done to "fix" the Apple Superdrive "ejecting" issue. I immediately noticed I had practically no more "eject" issues after having performed this single "fix" … but yes, I still have that rear occasion to have to turn the drive upside down to eject a stubborn disc … but this is very very rear for me after the "fix".
Hope this helps all with the same Superdrive "eject" issue
1. Before opening the bottom plate, protect it from scratching …. open with a thin dinner knife or putty blade.
2. This is what the bottom plate looks like, taken off, Note where the metal clips are located
   3. Note the two small locator pins in the front of the bottom plate. It's important these are put in first
        and correctly located when putting the bottom plate back on.
4. This is a close-up of what the bottom plate clips look like. They are metal and pretty strong.
5. This is the small rubber pad I mentioned, Some early Superdrives may not have this.
    6. Another angle view of the "original Apple pad applied to the inside unit.
7. The FIX … Applied another (same thickness as original), over the Apple original pad. This gave enough
        of a "boost in internal drive "alignment-to-eject slot" … without affecting the dive performance!
    Use cut thin rubber strip, or foam (same thickness as Apple original pad) …. and double-sided tape, or
    glue to affix on top of the existing Apple rubber pad.

How can I solve a CD that won't eject?

How can I solve a CD that won't eject?

Press the mouse while your Mac is starting until the disc is ejected. If it doesn't work, hold Command and S keys while your Mac is starting, and type:
drutil eject
exit
If this doesn't work, the disc is stuck and your SuperDrive has to be replaced, so take it to an Apple Store or reseller. Another option is to use an external disc drive.
If the last step doesn't work, other steps won't work because there isn't any app using the disc

Superdrive won't play burned DVDs

So now my SuperDrive won't play DVDs that were burned by my superdrive. It will play store bought DVDs, however its hit or miss with the burned DVDs, every once in a while it will recognize a burned DVD, but most of the time you can hear it trying to read the disc and then just ejects it...these are DVDs that I burned on this computer. What gives, I would think that it should be able to play burned DVDs, especially when they were burned using the same drive. Any suggestions would be helpful.
Is it me or does it seem like the quality of Apple Products has gone down over the years. I rarely had any issues with my older Apple Laptops, however, it seems like I'm constantly on this discussion trying to solve some sort of problem with this one. Thought I was upgrading when I bought this 17" PB, well I got a faster laptop, along with a bunch of headaches trying to fix it...somebody please give me some answers.

The problem is 2 fold.
You must use good quality Media. Not bargin basement cheap media. This more than any other thing is a huge problem. I find that using 16X DVD-R Media. This is the most recognised of all media for player, and computer recognition.
Most users make there biggest mistake by buying cheap media and then can't fiqure out why they have a problem.
Next It is a Software problem. Apple's media can sometimes be a problem to learn and use and is very limited as to it's capability.
I find that if you plan on doing a lot of burning you need to have a top of the line software.
http://www.roxio.com/
This software comes with several features, This software will burn
Video TS
Audio
Data
And most importantly has an automatic compression feature, that will compress Video TS folders that are larger than 4.7gb to fit on a standard 4.7gb disc.
If you plan to do dvd burning here are 3 links that will not only back up what I have stated above, but gives all users a ton of important information.
http://www.videohelp.com/dvd
http://www.digitalfaq.com/dvdguides/basics/dvdintro.htm
http://www.digitalfaq.com/media/dvdmedia.htm

DVD won't eject and MacBook pro 2,16 new

On a new Macbook pro 2,16 last generation the Disk won't eject, I have tried F12 and start but won't come out, anybody had the same problem the MAC try to eject the DVD but it won't come out

I would like to share with you my experience.
Only 2 hours after buying the MBP, I decided to re-install all the system to save space inHDD.
The second disk was stuck, I tried to pull it out without success.
I tried to see whet happened and i concluded that the CD hit the top of the slot.
So I decided to push with my thumb, reasonnably on the right hand side part of the computer (close to the trackpad) to move down the SuperDrive...An it worked.
I have to mention that I trid to find in the NET what was the fittings condition of the SD, and I knew there was some degree of feedom verticaly. I assumed it was just a matter of few millimeters.

Apple internal Superdrive won't take CDs

First the specs:
MacBook Pro (Mid 2009; 2.53GHz; 8GB RAM; 750GB Int HD)
Mac OS X 10.9
Internal Apple Superdrive: HL-DT-ST DVDRW GS23N
Problem:
For the last few weeks or so, I've had a strange behaving Apple (internal) Superdrive
- The drive ejects any disc that is still in the drive when it starts up regardless if it's a music cd or a recovery cd or install disc or whatever
- It does this even when I am not holding down the trackpad or mouse when it starts up
- Instead of the usual, clean recalibration noise it makes when starting up, it made a much shorter version that is not usual for it
- When it makes this sound, I encounter resistance trying to insert a cd
- Now the optical drive doesn't make any noise upon startup
Facts:
- Disk Utility still shows that I have a Superdrive
- System Information still shows it and it still tells me what kind od discs it can burn (if it forgot the Superdrive; all that would be gone)
- Prior to this problem, the drive has worked flawlessly
- Previous startup behavior did not eject whatever was in the disc drive
- Issue exists whether on battery or AC power
- I've had the laptop since 2010 and everything has run fine until recently.
- Bad laptop battery replaced just a month ago (replaced by Apple)
- Completely passed Apple's Genius Bar Hardware Test
- Checking Console, I can't find any entries directly related to the Superdrive (could be a related entry I'm missing)
- I cannot find any way to run my own Apple hardware Test as it's not on my hard disk, recovery partition and the internet version won't work (ideas?)
Testing:
Poking around the interwebs yielded lots of info on this but not much in actual solutions that worked for me.
Things tried:
- Started up in Safe Mode; no change
- Reset the NVRAM
- Reset the SMC
- Used 'force eject' command in terminal; no change
- Held down trackpad button during startup
- Held down 'Eject' button during startup
- I've reinstalled OS X 10.9 twice to no effect (once over a previous backup and once fresh)
- Repaired permissions
- Verified w/Disk Utility
- Verified the startup disk with DiskWarrior
- Rebuilt the directory of the startup drive with Drive Genius (in case it was somehow an issue with the startup disk)
I have no idea why it started doing this but, more importantly, I haven't been able to fix it.
Anyone have any ideas?
Thanks for your consideration!
Sean

Superdrives, yes, fixed many of them (Panasonic made, yours is likely Hitachi made)
Disc ejects after several seconds its a dirty laser diode lens (7 times out of 10)
ejects immediately its a damaged loader
Your indication is a damaged loader. Fixing these is both good and bad news....
good news is a NEW one is only $40 if out of warranty (not including the cost of someone to install it for you)
Superdrive are a hair complex inside mechanically, fixing them is usually a "what for" for most, since a new one is only $40
you have options for Apple to replace it or another if you are out of warranty (most likely)
Contact Apple about the cost to replace your Superdrive including labor.
Superdrive

My computer won't eject!!!

so i put in a cd and the computer doesn't even recognize the cd. like the cd icon usually appears on the desktop and it appears in my itunes and for some reason now it won't. and then i tried to eject it and it won't even do that. i tried restarting and shutting down and it still won't eject it or play it or anything. help!!!

Can't believe this also happened to me ... despite my "SuperDrive" having less than 40 hours use on it in its life. I tried all the fix methods described in the discussion posts ... restart, terminal, etc. What ended up working for me?
Most won't believe it ... but I closed my PowerBook ... placed it upside down on a soft surface (ottoman) and gave it a good smack with my hand flat and open. (Nothing more firm than how you'd burp a child.) The disc popped right out! Wahoo!
Its the method I'd have though would never work or recommend, but it did the trick. I put the disc immediately back in. It works just find again.
Best of luck ...

A CD is stuck in my MACBook pro: doesn't show on desktop and won't eject from iTunes?

A CD is stuck in my MacBook Pro, doesn't appear on desktop and won't eject? Help?

Welcome to Apple Support Communities
To force eject the CD, hold the trackpad while your Mac is starting, so it will be ejected.
If it doesn't work, hold Command and S keys while your MacBook Pro is starting, and type:
drutil eject
exit
If it doesn't work, the SuperDrive is damaged, so it has to be replaced at an Apple Store or reseller. A cheaper way is to get an external disc drive

Dvd either gets rejected or won't eject

i just got my mac book pro about 5 months ago. I have recently ran into a problem with my dvd slot where at first when i would insert a dvd, it would automatically spit it back at no matter how many times i re-inserted it back in. But now that it takes my DVD, it won't eject it unless i tilt the whole laptop so that the dvd slot is perpendicular to my desk. It would also make large, deep scratches on my dvd once it's ejected. Please help me. THere may be something wrong inside because i do hear sounds of parts when i tilt me computer and i know that is not right.

Wrong Forum. But, your SuperDrive is messed up. Call Apple Repair.
Michael

I purhased an apple usb cd/dvd and I have a cd disk that won't eject even after going into controls and selecting disk eject any ideas how I can take of the issue?

I have a cd disk stuck in my USB super drive, it won't eject even after going to control and selecting eject disk

Hi BCservant,
Welcome to the Apple Support Communities!
I know that it can be concerning when you cannot eject a disk from your external drive. There are a few troubleshooting steps that I would recommend to help you get this situation resolved. Please use the attached article for troubleshooting information.
Get help with the slot-loading SuperDrive on your Mac computer - Apple Support
Doesn't eject discs or discs eject slowly
If the drive ejects discs slowly or appears to be struggling, insert and eject a single disc several times. Check the disc to see if it has a label or other material stuck to the disc that increases the thickness. Remove the label if possible.
If the disc will not eject, try pressing the eject key on the keyboard. Some older keyboards may use the F12 key to eject discs.
If the disc will not eject, try dragging the disc icon to the trash.
If the disc will still not eject, try holding down the trackpad or mouse button after restarting the computer. The Superdrive should attempt to eject the disc.
If the disc continues not to eject, reset the System Management Controller (SMC) and try steps 1-4 again.
If the disc still does not eject, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store for additional assistance.
Best regards,
Joe

DVD inside iMac won't eject

Hello, I have just tried to eject a DVD on my iMac and the DVD just won't eject in any way. I can hear the sound it does when ejecting, it barely comes out of those two "cushions" in the slot and slips back in. Then my iMac automatically tries to re-eject it, but the same thing happens. It is not possible to grab it, so it just goes out and back in. It is a regular, burnt philips DVD+R.
Restarting it (etc), I just keep hearing the same thing. DVD coming out, and pulled back.
Any ideas, or do I just take it to service?
I am afraid to do so, because rumor has it that the first thing our official retailer in Greece does is format the HDD, even if it is unnecessary.

I found that this to be a mechanical jam and it clearly sounds like it is trying to eject. I gently spread the fuzzy DVD window gap open with a 45 degree rotation of a thin, broad,flat-tipped screwdriver as I hit the F12 button (F12 to initiate eject DVD). This gentle stretching of the DVD window allowed the DVD mechanism to spit out the disc! I had to quickly withdraw the screwdriver to allow the disc to exit. Be gentle so you don't crack the plastic. Try stretching the center first. Try the 1/3 and 2/3 positions next.
I had this same issue last year so I replaced the DVD Superdrive. (not easy for me even though I'm good with tools and it cost over $100) Then found I still had the same problem! A disc stayed stuck in my new drive all year until I recently tried prying the gap with a screwdriver.
I'm still thinking about how to effect a permanent fix for this.

My iMac will not recognize a blank DVD-R that I am trying to burn. It also won't eject unless I "shut down"

My iMac will not recognize a blank DVD-R that I am trying to burn. It also won't eject unless I "shut down" and restart while holding down the mouse button. Anyone have any remedies?

I ran into a similar (identical?) problem. I inserted a DVD-R and my imac would not recognize it. The only way to eject was to do a restart. I tried some of the SMC reset stuff. That didn't work. I came across another thread on macrumors (http://forums.macrumors.com/showthread.php?t=336501)
that solved my problem.
I have an external Western Digital Passport drive that I use for timecapsule. It turns out
there are two files that WD adds to the /Library/LaunchDaemons that interferes with the
SuperDrive. I removed the WD files from the LaunchDaemons directory and everything works fine
now. Again, refer to the macrumors thread for more details.
The files I removed from the LaunchDaemons directory were:
com.wdc.WDDMservice.plist
com.wdc.WDSmartWareServer.plist
..yes I had installed the WD backup software to see if I liked it....I did not, but didn't realize this files would cause a conflict with the SuperDrive.

Superdrive won't eject

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