SuperDrive won't physically feed in a disc

I've got a mid-2007 iMac. The SuperDrive failed a while ago. It failed to read and eject discs. So I decided to replace the optical drive. The original drive was a Panasonic model UJ-875. I got a replacement drive Matshita model UJ-85JA on E-Bay.
The problem is, this drive fails to physically feed in the disc when I push it in.
It is at least recognized by the iMac with the following info shown in the About screen:
MATSHITA DVD-RAM UJ-85JA:
Firmware Revision:          F110
Interconnect:          ATAPI
Burn Support:          Yes (Generic Drive Support)
Profile Path:          None
Cache:          2048 KB
Reads DVD:          Yes
CD-Write:          -R, -RW
DVD-Write:          -R, -R DL, -RAM, -RW, +R, +R DL, +RW
Write Strategies:          CD-TAO, CD-SAO, DVD-DAO
Media:          To show the available burn speeds, insert a disc and choose File > Refresh Information
When I type "drutil info" into the Terminal, I get the following:
Vendor   Product           Rev
MATSHITA DVD-RAM UJ-85JA   F110
   Interconnect: ATAPI
   SupportLevel: Unsupported
   Profile Path: None
          Cache: 2048k
       CD-Write: -R, -RW, BUFE, Test, IndexPts, ISRC
      DVD-Write: -R, -R DL, -RAM, -RW, +R, +R DL, +RW, BUFE, Test
     Strategies: CD-TAO, CD-SAO, DVD-DAO
I also tried the "drutil eject" command, and interestingly, the eject function *does* work. I can hear the mechanism and it pushes out the disc. It just won't grab the disc and start reading it when I push it in.
I reset the PRAM and SMC but that had no effect. Anyone have any other ideas?

Try another disc drive. Apparently, that one's broken.

Similar Messages

My usb superdrive won't let me eject a disc

I recently purchased a usb superdrive so I could watch dvds on my macbook air. I watched one movie and went to watch another one which was a pirated copy of a movie! Once I put the movie in it didn't work and every time I try to eject the disc the cursor turns into that rainbow spinning circle. As well as my computer stuffing up and I have to shut it down to get it back to functionality again! I also tired command E and that didn't work either someone please help?

DavidMacApr 4, 2015 12:49 PM Re: My USB SuperDrive won't recognize or eject a disc. What can I do?
Re: My USB SuperDrive won't recognize or eject a disc. What can I do?in response to GR Red Wings Fan
I too had a major problem with the Apple External Superdrive not ejection many of my DVD and CD disks. I would have to turn the dive upside down to get it to eject the disk in it …. completely unacceptable coming from Apple. You would have thought they would have bench tested the current Superdrive design, and fixed this issue before releasing it for sale.
Well, it looks like they may have tried to make a fix on some of the more recently produced Superdrives, I'll explain ….
If you are able to open the bottom plate of the Superdrive, take it off, you'll see that Apple has placed a small black foam square pad (about 1/2" square), at the top of the internal unit (at the top near the entrance slot). This small square foam rubber pad is not evident on some earlier Apple Superdrive units, indicating that Apple had figured out the internal unit was "hanging up" some disks inside by not being aligned with the slot properly (the tolerances were obviously designed very tight by Apple. So what they did was a "fix" where a piece of rubber was added to the internal component, that raise the internal drive better to allow the disc to eject better.
Here's the problem though, I my case, I had that small rubber piece in my Superdrive …. but it was still not ejecting discs like it should.
So after looking around youtube, I got an idea from a youtube video (thanks to "TheHobbieCollector"), and did it one better.
What needs to be done is just to follow-up on Apple's "fix" effort, but one better. The small rubber pad just needs to be "boosted" by placing another small rubber/foam pad (the same thickness), on top of the existing one (or a double thickness pad if your unit has no small rubber pad in the first place).
I hope the following photos are self-explaining as to what has to be done to "fix" the Apple Superdrive "ejecting" issue. I immediately noticed I had practically no more "eject" issues after having performed this single "fix" … but yes, I still have that rear occasion to have to turn the drive upside down to eject a stubborn disc … but this is very very rear for me after the "fix".
Hope this helps all with the same Superdrive "eject" issue
1. Before opening the bottom plate, protect it from scratching …. open with a thin dinner knife or putty blade.
2. This is what the bottom plate looks like, taken off, Note where the metal clips are located
   3. Note the two small locator pins in the front of the bottom plate. It's important these are put in first
        and correctly located when putting the bottom plate back on.
4. This is a close-up of what the bottom plate clips look like. They are metal and pretty strong.
5. This is the small rubber pad I mentioned, Some early Superdrives may not have this.
    6. Another angle view of the "original Apple pad applied to the inside unit.
7. The FIX … Applied another (same thickness as original), over the Apple original pad. This gave enough
        of a "boost in internal drive "alignment-to-eject slot" … without affecting the dive performance!
    Use cut thin rubber strip, or foam (same thickness as Apple original pad) …. and double-sided tape, or
    glue to affix on top of the existing Apple rubber pad.

MBP late07: Superdrive won't let me insert any disc

Hi,
MBP 2.2ghz and 10.6 here.
Since some days I can't insert any standard-sized dvd/cd because *something* is inside my superdrive (GSA-xxx). I tried to eject anything inside the optical drive via Terminal.app, without luck.
As written in this post (https://discussions.apple.com/message/3944529#3944529):
when i try to insert any cd/dvd into the superdrive, it dosent go in at all. it pushes the media to the left and it seems like there is something in there that is preventing the disc to go in.
I disassembled the whole case and the Superdrive as well.
It seems that a mobile mechanic part (showed in this image, sorry for its roughness http://i.imgur.com/xzXJB.jpg) is stuck near the center of the Superdrive plate, while it should move to the right edge of the Superdrive whenever the slot is empty, in order to let you insert an optical disc. Then it should move in the place it sits now, in order to prevent the disc to fall if you put your Macbook vertically.
I tried to manually move this mechanic part and... I couldn't, it seems like it's actually glued to the Superdrive plate! It shouldn't be supposed to be there, because it prevents any disc to be inserted.
Any hints?
Thanks

I don't know how, but it seems that I've fixed it.
I found an old Apple troubleshooting page related to Powerbooks and Mac OS 10.3. It stated than, when Superdrive cannot accept disc, you can open iTunes and press the dedicated Eject button. Et voilà, I heard a "click" and it finally accepted a dvd disc.
I don't know why drutil tray eject via Terminal.app didn't work and iTunes did...

Superdrive won't play burned DVDs

So now my SuperDrive won't play DVDs that were burned by my superdrive. It will play store bought DVDs, however its hit or miss with the burned DVDs, every once in a while it will recognize a burned DVD, but most of the time you can hear it trying to read the disc and then just ejects it...these are DVDs that I burned on this computer. What gives, I would think that it should be able to play burned DVDs, especially when they were burned using the same drive. Any suggestions would be helpful.
Is it me or does it seem like the quality of Apple Products has gone down over the years. I rarely had any issues with my older Apple Laptops, however, it seems like I'm constantly on this discussion trying to solve some sort of problem with this one. Thought I was upgrading when I bought this 17" PB, well I got a faster laptop, along with a bunch of headaches trying to fix it...somebody please give me some answers.

The problem is 2 fold.
You must use good quality Media. Not bargin basement cheap media. This more than any other thing is a huge problem. I find that using 16X DVD-R Media. This is the most recognised of all media for player, and computer recognition.
Most users make there biggest mistake by buying cheap media and then can't fiqure out why they have a problem.
Next It is a Software problem. Apple's media can sometimes be a problem to learn and use and is very limited as to it's capability.
I find that if you plan on doing a lot of burning you need to have a top of the line software.
http://www.roxio.com/
This software comes with several features, This software will burn
Video TS
Audio
Data
And most importantly has an automatic compression feature, that will compress Video TS folders that are larger than 4.7gb to fit on a standard 4.7gb disc.
If you plan to do dvd burning here are 3 links that will not only back up what I have stated above, but gives all users a ton of important information.
http://www.videohelp.com/dvd
http://www.digitalfaq.com/dvdguides/basics/dvdintro.htm
http://www.digitalfaq.com/media/dvdmedia.htm

SuperDrive won't read OS X Tiger 10.4

I had OS X Tiger, but the system crashed, so I had to erase my hard drive and reinstall the only system I had on a disc, which was 10.2.8. Now I have a store bought disc of OS X Tiger, and the SuperDrive won't read it. It just spits it out after about 30 seconds, no error code or anything. Any thoughts?
PowerMac G5 1.8 GHz Mac OS X (10.2.x)

Hi-
Welcome to Discussions!
May I assume that you can't boot from the DVD? Restart, hold down "C".....
Try a different user account. If recognized, it is a software related problem.
Also, try a boot in safe mode, and see if the install DVD can be recognized. If recognized, it is probably third party software/driver problems.
http://docs.info.apple.com/article.html?artnum=107393
If none of the above work, join the ever growing list of G5 owners who have DVR problems. Most are resolved by replacement of the DVR.
An issue with Western Digital My Book has been recognized as responsible for burning problems.
http://discussions.apple.com/thread.jspa?threadID=825564&tstart=0
Does your machine recognize other CD'S, or DVD's?
Do you still have burning function?
One last item- if you have access to another Mac, you might verify that the install DVD is good and recognizable on another machine.
G4 AGP(450)Sawtooth, 2ghz PowerLogix, 1.62gb SDRAM, 120gb+160gb HDD Mac OS X (10.4.8) ATI Radeon 9800, Pioneer DVR-109, LaCie 160gb, 23" Cinema Display, Ratoc USB2.0

Apple USB Superdrive won't work

I just bought an Apple USB Superdrive. I works fine with a macbook air but if I plug it in to a 15" Macbook Pro either a Core 2 Duo or an Early 2008 model it won't work. The optical disc is not admitted when I try to insert it.
I'm using OS X 10.5
Any suggestions please ?

Ridiculous! I suppose it's all part of the business stategy to force you to upgrade even though the kit you have is still doing everything you want of it.
But I wonder is there a way of doing something in 'Terminal' mode to get other macs to accept the superdrive?

On loading Premiere Elements 9 it won't move on from the disc menu screen

On loading Premiere Elements 9 it won't move on from the disc menu screen. Have downloaded the patch which sorted the problem for a time, but have locked up again.

Which "disc menu screen" are you talking about?
Are you talking about the installation menu screen that comes on when you first put the installation disc in your computer's disc drive?
What operating system are you working on? If Windows, have you manually gone to Windows Updates, set the option to download Microsoft Updates and downloaded all of the available updates, including the ones that don't download automatically?

I recently purchased a MacBook Pro Retina Display. In addition, I picked up a USB Superdrive. It appears the Superdrive does not want to accept my discs and just ejects them. What am I doing wrong?

I recently purchased a MacBook Pro Retina Display. In addition, I picked up a USB Superdrive. It appears the Superdrive does not want to accept my discs and just ejects them. What am I doing wrong?

You should also ask this in the MacBook Pro forum. This is the forum for the white and black plastic MacBooks that were discontinued in 2010. You should also post this question there to increase your chances of getting an answer.
https://discussions.apple.com/community/notebooks/macbook_pro

I'm connected to wifi, but my apps won't get feed. What's wrong?

Help!

I don't understand what you mean by "won't get feed". Can you be more precise just what the problem is? More details help.

My macbook pro won't sleep - if I select sleep it does so initially, then the disc-drive appears to kick in and it comes back to life. It also won't turn off (again, the disc drive kicks in) unless you hold the power-button down for a long period.

My macbook pro won't sleep - if I select sleep it does so initially, then the disc-drive appears to kick in and it comes back to life. It also won't turn off (again, the disc-drive kicks in) unless you hold the power-button down for a long period. Help?

Hi a,
Try an SMC Reset: http://support.apple.com/kb/HT3964

Mac pro won't read windows 7 install disc?

My 2007 mac pro won't read windows 7 install disc. My macbook reads the disc fine, so it is not a problem with the disc. It is 32-bit. The apple help line suggested firewire connecting the macbook to the macpro and starting the macbook in target disc mode, but other posts I have read have said that this will not solve the issue. Any suggestions?

Could be. I just rebooted and it read the disc. Unfortunately the windows install got interrupted and I had to reboot, and now it wont read the disc again. Is there any other way to install windows 7 to bootcamp, other than from the disc? Can I use FireWire and target disc my MacBook (the MacBook reads the disc just fine)?

Superdrive won't spin up after sleep (10.8.4)

I was forced to upgrade my OS to 10.8.4 (thanks Adobe), and now my Superdrive won't spin up after sleep (there's a disk in there). This ends up hanging all apps that would've accessed it, like Finder. Anyone know
--how to fix this, or
--what app I can use to at least force it to spin up (or eject)?
Thanks.

Thanks, Grant. I've got the menu eject installed now, and we'll see what happens next time it sleeps (or sits overnight, since I've got it set to never sleep). My hunch is that the menu eject will be as unresponsive as the keyboard Eject button, since it's "offline". ...crossing fingers...
Holding down the keyboard Eject button on startup will open it and get things working as intended, but interestingly, restarting and NOT opening it keeps it in it's unresponsive coma, even after restarting.
I've read that it was a firmware or something issue here, but I'll wait to try that until I'm not working. That's a bit out of my expertise and I don't want to risk making it unusable.
@Linc: No, it's not jammed, it's a software issue, where it works as intended until the computer goes to sleep . Then, upon waking, all apps that need to spin up the drives will hang because Superdrive doesn't spin up. (e.g. selecting "Open" in any app, or navigating in Finder. Disk Tools will sometimes see it, but bails on the Mount saying that maybe it's already in use).

IBook G4 Superdrive won't read any discs

Few days ago my iBook's Superdrive worked perfectly and I never had any issues. I would barely use my drive and I never used any dirty or scratched discs in order to avoid issues, anyway, today I found some burned music discs in my room and I was curious to know what songs they had, but then when I inserted the disc it just kept loading and loading until it ejected by itself, I then checked again if it was scratched and it wasn't, I tried another disc and no luck, I restarted the computer and the usual noise that the drive makes when the computer starts changed and sounds kind of rough like its forced, it did't sound like that before I inserted the CD. What could the problem be? Why would the superdrive die if I rarely used it? Also, the system profile detects the drive but the disk utility won't show the drive. Any ideas? I really don't want to change the drive.
Message was edited by: Amed

If your SuperDrive will not mount the install disk or commercially recorded CDs it would seem the drive is not functioning well and may be on the way out. With the older tray-loading drives it was easy to access the inside of the drive and clean the laser with a alcohol towelette. With the internal drives that is more of a challenge and you not only have to remove the drive but to open it up, and even after that the issue may not necessarily be the laser.
Possible options are: a replacement SuperDrive, an external firewire drive or using Firewire Target Disk Mode with the assistance of a second firewire capable Mac.
cornelius

Superdrive won't accept discs, superdrive won't accept discs

last week i bought a usb superdrive for my new imac, and today after ejecting a disc it won't take a disc at all , makes no sounds nothing , plugged it into a diiferent computer and it ejected the disc i was trying to put in, but wouldn't let me insert one. i've checked that the computer is saying that there is a superdrive connected, but it comes up pale grey instead of black, and says no media present even though trying to insert disc.

A PRAM reset will not erase your HD. Because your machine is so new you should be callling AppleCare. You have 90 days of free AppleCare telephone support. If you havne't already I'd STRONGLY recommend you buy AppleCare. This will extend the warrranty to 3 years and also give you 3years of phone support. It is also transferable if you have time remaining and buy another iMac. If you don't know how to contact Apple directly please click
http://support.apple.com/kb/HE57?viewlocale=en_US&locale=en_US

Superdrive won't read certain discs in 10.5.8. WIN /MAC problem?

Have an early 2008 Mac Pro. Superdrive worked fine on 10.5.7 but since upgrade to 10.5.8 it will only read certain discs. Have a WIN/MAC rom of game Spore and the drive takes it in, sits for 2 minutes and spits it out. Could it be that the disc is WIN / MAC combo? Tried it on new apple MacBook Pro running 10.5.7 and drive read it fine. Does Mac need to issue a firmware update for Mac Pros? Know it recently upgraded Macminis and MacBook firmwares. Could it be software issue or corrupt preferences? Tried Ram zap and permissions repair and no go. Hope Apple is on this cause I heard others with similar issues.

I can tell you this - I have two Superdrives in my Mac Pro, both Pioneer, and experienced the problem you are reporting with previous OS X updates. I recently upgraded to Snow Leopard and after renting a bunch of DVDs, many of whom would generally not work in the past and I'd be forced to use a Lacie USB Slim Drive, all suddenly worked instantly, on the first try.
So it may be a software thing with 10.5.8. Carbon Copy your current system over to an external USB drive then upgrade to Snow Leopard and see if that doesn't make a difference. If it doesn't, and you don't want SL, copy back your previous 10.5.8 system. Can't hurt anything doing that. And if SL fixes the problem you can always update the external USB drive.

SuperDrive won't physically feed in a disc

Similar Messages

Maybe you are looking for