SuperDrive won't read anything

Hi,
I have a Dual 2.5 GHz PowerMac G5 and out of nowhere the SuperDrive suddenly won't read anything. I put in a CD or DVD and it'll make a short whirring sound about every 4-5 seconds and then after the third time it automatically ejects the disc. Is my drive dead? The computer is still covered under my AppleCare protection plan. Do I need to just bring it in and have it replaced?
Any information I can get here would be great so i don't have to call up Apple support and wait half an hour for someone to tell me there's nothing they can do, and I have to bring it in.
Thanks.

Hi. If AppleCare cannot fix the drive 'by phone'... they can send you a replacement drive to install yourself under the D-I-Y clause, para. 1.c.iv here
http://images.apple.com/legal/applecare/docs/AppleCareProtect_Plan_NAen.pdf
The optical drive installation instructions are here
http://www.info.apple.com/usen/cip/pdf/g5/073-0807.pdf
Good Luck.

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Hi-
Welcome to Discussions!
May I assume that you can't boot from the DVD? Restart, hold down "C".....
Try a different user account. If recognized, it is a software related problem.
Also, try a boot in safe mode, and see if the install DVD can be recognized. If recognized, it is probably third party software/driver problems.
http://docs.info.apple.com/article.html?artnum=107393
If none of the above work, join the ever growing list of G5 owners who have DVR problems. Most are resolved by replacement of the DVR.
An issue with Western Digital My Book has been recognized as responsible for burning problems.
http://discussions.apple.com/thread.jspa?threadID=825564&tstart=0
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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

Superdrive won't accept anything

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Apple Discussions!
"Is there any way or do I have to take my computer to a proper repair? Thank you for your time and trouble."
Which "model" & generation G5 iMac do you have?
Need this info so that the knowledgeable users can provide you with the proper troubleshooting solution(s).
http://docs.info.apple.com/article.html?artnum=301724-en How to identify your iMac
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh355.html Getting information about your computer
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======================
http://docs.info.apple.com/article.html?artnum=58566 iMac (Slot Loading): Troubleshooting CD/DVD Eject Failures
http://docs.info.apple.com/article.html?artnum=106752 Macintosh: How to Eject a Disc When Other Options Do Not Work
Message was edited by: Baby Boomer (USofA)

Need to reinstall iWorks but my Superdrive won't read disk.

Hi folks
I recently had a problem with 'NUmbers' not loading and after following the instructions of a very helpful forum member I have sorted out the problem. This, however, has thrown up another issue though and I wonder if anyone could help?
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By the way if anyone knows a way of sorting out my Superdrive I would be very grateful also ;o)
Cheers Steve

The DVD version of iWork has no serial number and can't be upgraded to anything else.
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I have the 2010 Mac Mini Core 2 Duo edition with an optical drive. I have had it replaced once through Future shop extended warranty, but again it is failing to play any disks. I will take the disks in, make a few noises then after 15-20 secs, ejects them. Am I fighting a never ending battle here each time I get the drive replaced?
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Apple Computers: Troubleshooting the slot-loading SuperDrive
Yes the slot-loading drives are failure prone.
I replaced the the one in my 2009 Mini last year with an LG external drive.
The Apple USB external SuperDrive drive does not easily work with Minis that have internal drives. Commercial external ones are also less expensive.

Mi Superdrive won't read any Audio CDs or DVD-R

Hello, i have read that many users may experience same problem as i. My Macbook Pro mid 2009 suddenly stopped reading any audio cds or dvd-r,it just reads DVD movies or programs, i wonder how can i fix this trouble.
Does my superdrive needs to be replaced?
Does anyone have found a way to get this solved?
Thanks in advance.
Cheers

If you are under AppleCare, ask for them to fix it.
If you are not under AppleCare, it may just need a drive cleaning. I can't recommend any specific cleaners, but do know some work, at least as long as they meet these requirements:
http://support.apple.com/kb/HT2446?viewlocale=en_US

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I just purchased a MacBook 2.0/1GB ram three days ago. Everything has been working relatively smoothly until today, when I inserted an original audio CD for the first time. It launched in iTunes but when I tried to import tracks to my library, iTunes crashed. I restarted iTunes, but it froze when I tried to import a track again, so I force quit, and then restarted my computer.
Since then, not a single original CD will load. They all get spit back out. I've tested most other kinds of discs (DVD movies, DVD-R's, CD-R's (both data and music)), and everything seems to work EXCEPT original CD's. Doesn't matter if they're audio or data, they get spit back out.
I will call AppleCare tomorrow, but in the meantime, I was curious if anyone else has had this problem, and whether people think it's a hardware or software issue.
Thanks in advance.
MacBook 2.0 / 1 GB Mac OS X (10.4.7)

Mine is a Matsushita as well (Well, Matshita in System Profiler, but same deal).
I went back to the Apple Store today, and talked with one of the guys at the Genius Bar for about 40 minutes. I told him about the problem, and put in one of the CD's that has been giving me problems. Sure enough, it stopped importing and made iTunes unresponsive. he tried the CD on one of the other computers in the store, and it worked just fine. Then, we tried another CD, that I knew my drive would just spit out without mounting it...sure enough, it spat it out. Again he tried it on one of the other computers behind the bar, and it mounted just fine. Odd thing was...he said that the superdrive was the same in both models.
He also noticed that my hard drive was spinning when there was nothing trying to access it, although i think that may have been a byproduct of force quitting iTunes and getting a CD out.
In any case...I'm faced with the prospect of sending my computer in to get it looked at, which he said takes 6 business days...and that's a bit hard for me to stomach because it's my only computer now. But I guess it may need to be done. It's just a little annoying because they've already replaced the SuperDrive once.
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Message was edited by: Amed

If your SuperDrive will not mount the install disk or commercially recorded CDs it would seem the drive is not functioning well and may be on the way out. With the older tray-loading drives it was easy to access the inside of the drive and clean the laser with a alcohol towelette. With the internal drives that is more of a challenge and you not only have to remove the drive but to open it up, and even after that the issue may not necessarily be the laser.
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cornelius

MacBook Pro Late 2008 USB provides power but won't read anything?

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Yes sorry it was cmd+option+PR i forgot the specifics. I did do that previously. Everything is checked off to be shown under finder preferences. The weird thing is that the USB port provides power, but it seems like it doesn't process information if that makes sense. So on my WD passport external harddrive it powers onw hen plugged in, but never shows on the defective port. On the other USB port it works perfectly. The same goes with any USB accessory like my mouse which when plugged int he defective port doesn't do anything.
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SuperDrive won't read Windows 7 DVD's

Hello everyone.
I have an iMac mid 2011 with Lion 10.7.5 installed and also Windows 7.
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If it is readable on a Windows machine, can you create an ISO file on the Windows machine, move the ISO to OSX and try to open the ISO using OSX? It will remove the two Optical drives from the equation to verify if either has an issue with the original DVD or not.
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Can I use a downloaded (ISO) version of Windows with Boot Camp?
MacBook Air (Mid 2011 and later), MacBook Pro (Mid 2012 and later, including Retina models), Mac mini (Mid 2011 and later), and iMac (Late 2012) can install downloaded (ISO) versions of Windows 7 and 8.

Superdrive Won't Read Burnt DVD's

Hi all,
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Hi Kid Calculator-
You can try resetting the SMU and the PRAM but you should also consider the possibility that the drive no longer works.
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SuperDrive won't read anything

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