Supervisor cannot listen to agent

Hello Guyz,
I am having an issue with UCCX 8 where a supervisor can successfully record an agent but cannot listen the recording.
sound card is good. Any advice on how to troubleshoot this?
thanks in advance

Hi,
we need more details.
Like:
- Does the supervisor desire to listen all calls at once? (Not possible).
- What is the difference between the PC's and phones of the agent for whom the monitoring works and for those it does not? Like a different network interface card, or something on the CUCM?
G.

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