Supervisor Desktop and Citrix

Hello,
Does anyone know if Supervisor Desktop for UCCX 7.0 will run in a Citrix environment? I know that the earlier versions did not and was hoping that they changed that in the newer versions.
Thank you!

Hi Aaron,
Regarding Citrix support.
The Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide. Last Updated: March 3, 2011
Refers to the document below which discusses limitations for the Supervisor Desktop (Monitoring & Recording). It doesn't state it isn't supported?
Integrating CAD with Thin Client and Virtual Desktop Environments January 2011
Do you have any other docs that show the support of CSD?
(I'm using UCCX 8.5, not 7.0)
Many thanks,
Michael

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What Service Restarts the Data Calculations for Cisco Supervisor Desktop and Wallboards

Hello All,
UCCX version 8.0.2.11005-20
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Yesterday we believe our UCCX Servers failed over due to a network outage between the Publisher and the Subscriber.
So last night I restarted the "CCX Engine" to fail-back the servers, which worked just fine.
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Has your problem cleared up? Did you do anything, such as a reboot or open a TAC case?
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Remote desktop and citrix server

On my corporate network, which is Windows based, we are able to hit our Citrix server from inside the firewall using the Windows remote desktop program. How do I do the same with my Mac, when I am on the network inside our firewall? I can reach the server with no problems from outside the firewall.

What application are you using to try and connect? I would guess that you're using the Citrix app or Microsoft's Remote Desktop Connection Client for Mac, neither of which will be most likely to get assistance with in this forum which is for Apple's own software for managing networked Macs. If you'll tell us what software you're using to try and connect, we can probably direct you to the place where you'll be most likely to get quick and accurate suggestions.
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IPCC/UCCX CAD and Agent/Supervisor desktop on Windows 7

Any word on when Windows 7 will support CAD for Agent and Supervisor’s?

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This issue was brought to our attention because the Supervisors logging into Supervisor Desktop are unable to see their agents in the team list.
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Yes, I can confirm that we did end up restarting our service with no call drops (I realise now that once a call has been answered, it is no longer using the CCX port and, therefore, won't drop).
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http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/cad80ccxig-cm.pdf
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Thanks
Jose Luis Arango Carvajal

Hi
Are you talking UCCX or UCCE?
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Acrobat Licensing and Citrix

Does anyone know if you are required to purchase a license for both the desktop and Citrix if you are accessing Adobe Acrobat by both methods?

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Thanks in Advance,
J

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Software and Hardware Compatibility Guide for Cisco Unified CCX ...
HTH,
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Hi John,
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Anand
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UCCX numbers off on Agent desktop and CTIOS supervisor desktop

Hello,
We have a big problem with the numbers displaying on are agent desktops as well as as the CTIOS supervisor desktops the numbers are off, such as the number of call recieved at the end of the day, etc. It seems like at certain times of the day the numbers reset back to zero and the number of calls received by an agent through the whole day are smaller than they should. Can you please help us.
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Thanks. So you are looking at real-time reports.
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Cisco Supervisor Desktop show "Agent Logs - call" and "Agent Logs - state" in N/A ::: UCCX 8.5.1

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Thanks a lot.
ErnestoG

Hi Ernesto,
Did you click or selct the Specific Agent\Inbound call which is currently being handled by the Agent. From the Screenshot you have attached (first one) doesn't look like the call has been selected.
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Anand
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CAD Agent blinks in and out of Supervisor Desktop

Got a problem that started yesterday. Running UCCX 7.0(1)sr5 and I've got this agent that comes and goes from the supervisors desktops. Cadence is about every 2 seconds she appears then disappears.
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Thanks in advance.

Hi Cbelcher,
Problem
Cisco Agent Desktop agent appears and disappears from the Cisco Supervisor Desktop.
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Solution
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Exit out affected Cisco Agent Desktop application and launch CAD again.
Reference:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml
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Anand
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Supervisor Desktop and Citrix

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