Supervisor password and windows restoring problem

hello everyone ,
I bought my toshiba satellite L755 5 months ago but the windows just crashed down and when I try restoring the windows factory setting by holding the 0 button while turning on the laptop it requires a supervisor password which I didn't set !
please help me what should I do ?!

Hi Alex,
any chance that the password (WPA or WPA2 I assume) contains special keys/characters like * / and/or also international ones like ä ü ö ß ?
These can be troublesome with using different operating systems.
Such characters can be coded differently on different operating systems like OSX or Windows so that the pass-phrase isn't compatible anymore.
Since the PSK is stored in the router, using such a PSK with different operating systems can lead to a scenario where you can connect to the router with OSX but not with Windows, for example.
I personally avoid such special characters and instead use the full length of the PSK and mix numbers and upper/lower characters.
Regards
Stefan

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