Supervisor Record Viewer playback sound poor

HI,
We use Cisco Contact center. We record all our incoming calls. In the Cisco Supervisor Desktop, the Supervisor Record Viewer is used to playback the recorded files. When you playback these recorded files from within this supervisor record viewer, the sound is very poor and cracky. Sounds like pstn lines over the atlantic back in 1955. However when I look up the files that are saved on the contact center server and I convert them to wav, the sound is ok. So the recording is done correct. Why when I playback from within the tool is the playback sound so poor?
I use Cisco Unified Contact Center Express 7.0 Cisco Supervisor DEsktop 6.6.(1)(Premium Version)
Thanks & regards,

The problem was solved by doing an update.
The Build I used was 6.6.1.053 I believe. After the update it was 6.6.1.400, which solved the problem with the playback sound.

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From: [email protected]
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