Supplemental recovery disk

I got recovery disks and used the four and everything is restored just fine. There was also a "supplemental recovery" disk. It never told me to insert it during the recovery process. Do I do anything with it now?
HP ENVY h8-1414 Desktop PC
Model:H3Z00AAR#ABA

Hello @eljohnson,
I understand that you are curious as to what the Supplemental Recovery disc is for. Although, it can be different depending on your computer I believe that your supplemental recovery disc contains the software that is not re-installed during a standard installation. If you look at the HP ENVY h8-1414 Desktop PC Product Specifications page under 'Titles that shipped with PC' it shows a matrix of the ones that can be recovered from a standard recovery. The supplimental one probably contains the software that doesn't get recovered.
I hope I have answered your question to your satifaction. Thank you for posting on the HP Forums. Have a great day!
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Similar Messages

Using the Dvd recovery disks results in "operating system not found"

I recently bought the DVD recovery disks for Windows 8 from HP. After following the procedure using the 3 recovery disks plus the supplemental "Application and Driver recovery" disk. Immediately after installing the supplemental disk I receive a message that says "contact HP support and "in most cases recovering the hard drive will fix the problem".
When I try to reboot another message appears saying "the operating system is missing". I repeated the procedure several times (also skipping the supplemental disk) and the message is the same.

Hi:
I can't help you with that problem but if you want to try making your own plain W8 installation media, you can use this file and it should work with the embedded product key in your notebook's BIOS.
https://docs.google.com/file/d/0B0W9PBigPy94aVJWSndyTFNFMzg/edit?pli=1
Then use this tool to transfer the file to a 4 GB USB flash drive or DVD.
The tool will also make the media bootable.
http://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool
Then go to the g6z-2200 download page and get the drivers and available software you need.
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lc=en&product=5328122
You will also need to install the AMD Chipset Drivers from the link below.
http://support.amd.com/en-us/download/chipset?os=Windows%208%20-%2064
If it works, see if you can get your money refunded from HP for the disks.

T43 Recovery Disks Not Reading Disk 1

I have tried recreating the factory partition but I keep getting an error on Disk 1. I have wiped the drive using the PC-Tools software utility, tried the process with and without the supplemental disk and it gets all the way through to disk 1 and says it's not the correct disk. I have checked the disk on another computer and the Disk 1 Recovery disk is good. Any ideas?

hey rconaway,
Is it possible for you to grab a screenshot of the error ?
At the same time, when you made the recovery disc; what was the version of Rescue & Recovery that you were using?
Currently Rescue&Recovery is at version 4.30.0027 (Win 7)
I would recommend upgrading if you havent and also try making another set and see if it works
WW Social Media
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Redscreen on recovery disks

I have a Compaq Elite 8300 SFF that refuses to recover properly. It takes the three HP-provided recovery disks (although it never asks for the supplemental disk) and runs through the copy process, but then on the install portion it redscreens. Clicking OK respawns this same screen and rebooting also brings it back up after attempting to install again.
I've replaced the mainboard and CPU. I've tried different memory. I've even tried a different set of recovery disks. Does anyone have any ideas what I can do to get the recovery disks to run properly? HP says they will not take desktops in-house for repair.
My first recovery disk is media 670066-B23 for reference.

Hi:
Unfortuntately, I don't have any other suggestions.
I got the same error on my 8000 Elite CMT and the suggestion to boot from a plain windows 7 disk and use the repair option worked for me, but then no matter what I tried, I could not delete the other partitions the disks added that were from previous attempts to run them (even though it stated it was going to repartition and reformat the drive).
I messed something up and then the PC wouldn't boot to Windows at all.
I gave up and used the W7 product key on the case and installed a plain version of W7 Pro 64 bit ISO file from the Microsoft digital river download site.
That was the first time I ever got that error after using HP recovery disks many times on previous business desktops.

W540 several errors in the win 8 installation with recovery disks

Hello
I bought a W540 (20BG001BPG) one week ago with Windows 7 pro installed on it. I've tried install Win8 using recovery disks included in the package I received from Lenovo.
At the third DVD (Supplemental Recovery Disc), the installation process start giving errors several times (File not found) and in the next DVD´s, but always go on.
After finishing the installation (DVD) I rebooted and then the windows continue the installation until the end, normaly.
I did the BIOS upgrade to the latest version
I think that sooner or later problems with windows will start to appear, am I right?
Can anyone help me? Please, I have urgency...
Thank you very much in advance.
(Sorry my english)

Yes, I may be paranoid but the workstation is my working tool and if it fails in the middle of something ...
A technician of IBM Portugal told me that could be due to the fact that the DVD's are for two models of computers (such as Richk said), but was not sure of that, because never had appeared to him this situation.
I ran the "command" you said, but it gave me an error 87 then ran the Dism.exe and gave me a huge list that I can not interpret (the following link downloads the print screen that did https://mega.co.nz/#!ho4TRCzb!VP_RIQMowiDV1vQlmTcCXK74qiJhy3chMYfR7FS7cpU)
Thank U

Recovery disk installation progress seems stuck?

I have an HP Pavillion desktop whose hard drive completely died so it was not possible to boot from the recovery partition stored on it. I replaced the hard drive and ordered the recovery discs from HP. Three discs arrived: two system recovery discs for 32-bit Vista and one supplemental recovery disc.
I got through the two system recovery discs after many hours. Now it's at the point where it's able to boot without the recovery discs and is supposedly copying files in to place. The only problem is that on the screen is the Windows animation of file copying (the two folders with pieces of paper flying between them) but no hard drive activity. Considering how long the system discs took to complete I let it sit over night. This morning when I woke up it was still in that state. If I use Alt-Tab to see what's running there are two Command Prompt processes and the "Progresso" process. I can't switch to any other process to see if there are any error messages, only the flying folders will be shown.
It should not take as long as it has to restore the operating system on this computer (it has been running all weekend). Is there any way to tell if it's making progress and/or any other diagnostic information?

Hi:
I don't know what the issue is or how to fix it, but it shouldn't take more than 30 minutes to an hour at most to recover the PC using the recovery disks.
Paul

Perform a clean install from recovery disks

Hi all,
I have the model (L505-S5995). I created the recovery disks (3 dvds in total 2 for system and 1 for software).
The question is: If I use these disks it will reinstall the Operating system (Windows 7 Home Premium) along with
toshiba bundled software (which are installed After the Operating system had been installed), Is there a way to install only the Operating system and stop the automated bundled software installation?
Also after I used the recovery discs once (instead of holding '0' while powering on the computer) I can no longer see the 8GB hidden drive at the end in Disk management window, also holding '0' will not get me to the recovery from harddisk tool (I think i should somehow get the 8GB recovery partition back, but how?)

You can only restore the system back to it's out of box state. You can't just install WIndows from it. To do that you'll need to purchase a regular version of Windows.
Check out the User's Guide for that model to see exactly what the Recovery System will do and how to use it. The User's Guide is found on your hard drive in Adobe Acrobat Format and can be downloaded from the Product Support Link at the top of this page.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

How do i use the recovery disks and backup and restore my laptop in a new HDD without losing OS lic?

I am running a HP-DV6 6090ee laptop with windows 7 Home Premium 64bit OS. This problem started from last evening.
I am getting a "Smart Hard disc error" error message before boot and ater booting windows saying that my HDD is having problems and i need to backup and check the hdd.
After checking i found that i have a corrupted hdd and i am going to replace with a new one.
I need to know the following :
> How do i restore my windows license and my antivirus license in the new hdd?
> i dont currently have a OEM HP OS cd. can i use any windows 7 cd??
> at what stage should i use the recovery disk i created from the recovery partition be used? Whats its specific use?
I really appreciate any quick response as my current HDD is running out of life.
Regards
A

See these 2 Links...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991

How do I format an external HD with Recovery Disk Assistant on?

Hi,
I have seen a couple of threads on this, but I'm still not "Compos Mentis" with how to format an external drive with the Recovery Disk Assistant on.
I have a 320GB which has my recovery disk assistant on - "Don't ask!" - Anyway it goes without saying that I want it all back, but I'll be damned if I can get there. I have managed to view (after a lot of faffing) what I thought was the External Drive, but now realise that it's not...this is what I am now seeing - are these removable via partition (disk0s1 & Recovery HD) as I have been merrily trying to erase them in he belief that they were the external HD and as far as I can see nothing has changed...only my annoyance!
Anyway in short, I need this
A) view the external drive and
B) Format it back to 320GB
Can anyone spoon feed me a way out?
Thanks

I don't understand what you mean by, "how to format an external drive with the Recovery Disk Assistant on."
You don't need to use the Recovery HD to format an external drive. Just use Disk Utility:
Drive Preparation
1. Open Disk Utility in your Utilities folder.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
Steps 4-6 are optional but should be used on a drive that has never been formatted before, if the format type is not Mac OS Extended, if the partition scheme has been changed, or if a different operating system (not OS X) has been installed on the drive.

Satellite A60-218 - Where to download the recovery disk?

I have a Toshiba Satellite S60. It is a job computer and it is actually not mine but as I work with and I want it to be faster.
Someone on the past formated it with a F@kE Windows XP installation disk and all the drivers got lost. Not just the wireless card but also sound and graphics card.
I found after a lot of searching the sound driver. The main problem is that it is not genuine cpoy of windows and it is very slow because of trojan, etc.
I beleive the fastest way to fix it is to recover the factory settings (all CDs are lost). Only I could not find in the website the S60 satellite. Is there a recovery iso image to download?
Can anyone help me? I am really desperate...

Hi
Im not sure if you would be able to order the Recovery disk for this Sat A60 notebook.
Its a older series and I believe that the Recovery disk are not more available for this model. But of course you should get in contact with the local ASP to get more details
Maybe they have some disk on stock.
However, the WIN XP drivers can be found on the Toshiba European driver page.
Because the A60 is an older notebook, the drivers have been moved to the Archive area!
Check archive and you would find all XP drivers.
PS: You should use a original Win XP disk ;) the copy are not legal and you could not run any necessary updates which are really important to get rid of the Win XP bugs.
Cheers

Cannot create recovery disk after update to Win 8.1 on G580

Friends
I have a Lenovo G580 that came with Win 8.0 preinstalled. I upgraded it to Win 8.1 over the Internet.
When I try to run the "Create recovery disk" I get the error that states that "We cannot create a recovery drive for this PC. Some required files are missing..."
I found out that the winre.wim file that is supposed to be in the C:\Windows\System32\Recovery folder is not there. I cannot locate it anywhere on the C or D drives either. I believe there is a copy on one or more of the recovery partitions but I do not know how to get that file from those partitons.
I am confused as to why there are seven partitions on that one drive:
1 Recovery partition 1000 MB
2 EFI system partition 260 MB
3 OEM partition 1000 MB
4. Recovery partition 350 MB
5. Recovery partition 20 GB
6. Lenovo D: 25 GB
7. Windows 8 C: 250 GB
Can someone help me and give me some instructions on how I can fix the system to find the winre.wim file?
Thanks for any good input.
Calle

Hi Calle,
Welcome to Lenovo Community Forums!
I’m sorry to hear that the error message is displayed in your G580 Laptop, as the OS (Operating System) installed is Windows 8.1 or Windows 8. Recovery discs cannot be created only a “Recovery Media” can be created using USB Flash drive, below is the link to create USB recovery drive.
Create a USB Recovery Drive
Do post us back if the issue persists.
Best Regards
Shiva Kumar
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In my macbook pro retina 15 inch there is installed mavericks but ı want to create recovery disk and ı need to download mavericks from App Store but it doesn't download??

Hey guys ı really need your help. I bought macbook pro retina 15 inch 2 weeks ago and it came with installed mavericks of course but ı want to create a recovery disk and to do that ı need to download mavericks installer from app store but when i click to download mavericks from appstore purchased part ı get a message says " Your purchasing process couldnt complete. OS X Mavericks cant be installed to this computer." How can ı solve this problem!??

One way around tis is to borrow a Mac that can run Mavericks and then the download will work. You can use these instructions:
http://www.macworld.com/article/1167857/how_to_make_a_bootable_mountain_lion_ins tall_drive.html
Though they are for Mt. Lion, the same steps will work.
Ciao.

Satellite L - How to create a recovery disk?

Hey,
I deinstalled the Programm "Recovery Disc Creator" accidentally. But the Folder with the Win Vista Recovery Disc Informations are still in my Computer. Now i want you to help me in creating a Recovery Disc. My System is very unstable. So i want to re install it. I hope you can help me.

Sorry but why did you uninstall the recovery disk creator?
However, now you can’t create the recovery disk because you have uninstalled the program for creating the disk.
The only way I know is you use the HDD recovery option to reinstall your notebook. You can use this if you go to the advanced boot menu (F8 before Windows is booting), choose repair my computer and then select the Toshiba HDD recovery function.
Normally you get this message if you start your notebook at the first time:
+Important INFORMATION+
+your system is equipped with hard disk recovery system. if you need to repair+
+your computer by restoring it to original factory state, you can do it directly+
+from harddisk (press F8 when you boot your computer, choose "Repair your computer"+
+and follow the menue instructions) or create a bootable Recovery Disc Medium for this purpose.+
+Toshiba recommends you to create Recovery Disc Medium using the "Toshiba Recovery Disc Creator" to ensure+
+hat you are able to restore your computer to the original factory installed state, even if your computer+
+gets seriously damaged+

I am trying to install Lion on my imac and it says it can't make a recovery disk

I am trying to install lion and receive a message saying it can't make a recovery disk. I am using a 2.33 GHz Intel Core 2 Duo iMac. I do have bootcamp on it, but was never able to install Windows.

What happens when Lion installs is it creates a Lion Recovery Partition at the very bottom area of the drive, this is used to Command R boot into and perform Disk Utility Repairs and reinstall Lion from Apple's servers much like a 10.6 disk will.
So when you ran the Lion installer, it couldn't create this small partiiton, either because the GUID partition table (the map of your paartitions on the drive) is borked or there is data all the way to the bottom of the drive or OS X thinks there is.
You set up the bootcamp parittion, so run that and delete the Bootcamp partition as your not using it or Windows, once it's finished reboot and try installing Lion again.
I should warn you, Lion will not run your Rosetta based software or hardware drivers for external hardware, you may have to purchase all new versions. Not only that, hardware drivers may not be available for 10.7 thus rendering your third party printers, scanners etc useless.
Before you install Lion, you should consult this web page
http://roaringapps.com/apps:table
to see if your current programs will break and when to expect a new version (likely paid)
Also you shoudl check your hardware and the makers site if there is a 10.7 compatible driver/software for them.
And once you think your ready to go to Lion, get a blank external powered drive and a free/donationware copy of Carbon Copy Cloner to clone your present (non-Filevault) 10.6 boot drive to the external drive.
Later if 10.7 doesn't work for you, simply hold the option key and boot off the 10.6 clone, use Disk Utility to Erase the entire drive (the whole drive!) and reverse clone 10.6 back onto the internal drive.
http://www.bombich.com/get_ready_for_lion.html

Cannot access system after dropping laptop - how to fix (don't have recovery disks)?

My wife dropped her L305-S5955 Satellite, Vista32 OS. Miraculously, case is perfectly fine, as is screen. Computer still powers on, too. At first it beeped - just now finding out that this is the "code" as to what is wrong, but we didn't know it then, and we can't remember how many beeps it was. Tried starting in safe mode and running the "Startup Repair", but the message "Windows cannot repair this computer automatically" and "startup repair cannot repair this computer authomatically"....viewing the diagnostic and repair details shows that a number of tests were run, and all of them but one were completed successfully (one failed). Successful was: "check for updates", "system check disk", "disk failure diagnosis", "disk metadata test", "target OS test" and "volume content check". The "root cause found" was "No OS files found on disk"....the "repair action" was "partition table repair" and the "result" was "failed". I read on another bulletin board that one could check whether one's hard drive was good at the command prompt by typing "chkdsk"....this was one of the first things I did, I should mention, and when I did it, it seemed to pass.
Ideally, of course we would like to have the thing working just as it did before, with all the files intact...but since we can't even get the OS running (she never did make those homemade bootable CD Roms I'm now finding out Toshiba buyers are encouraged to make), she will settle for just getting the computer working again and ultimately losing her files (we believe we have copies elsewhere of the important photos, etc)...but, I have 2 concerns:
1) I don't want to do this step of reinstalling the OS and overwriting everything IF there is ANY way to not have to do this (ie, pulling the hard drive and getting the files off some other cheap way), and
2) that there might be more than just ONE problem here (bad OS)....maybe the hard drive somehow IS also damaged...or something else is. It's true all the tests I mentioned seemed to pass my hard drive, but most of the comments on various bulletin boards I've checked give me pause here...they all seem to almost guarantee my hard drive is toast....some advise to find the make of the hard drive, go their website and download the special, specific diagnostic test software to thoroughly test the hard drive...could it be that doing this could in fact reveal a problem that other tests thus far have not..?! I'm not incredibly computer literate and Hitachi page seemed a bit confusing to me...not sure what to download. I also should mention that when I ran the "Windows Memory Diagnostic Tool" (also built into the Satellite, as one of the several recovery tools on the "System Recovery Options" page), it apparently passed that, too.
When I try to run "Windows Complete PC Restore", I get the mssg that "windows cannot find a backup on this computer"...."a valid backup location could not be found".
I am currenty trying to run "System Restore" (many different dates were shown)....but is it supposed to take a very long time (several hours or more??)....it has been going for 10 minutes already, saying it's restoring files, but
my wife said she tried this too, and that it ran for about 2 hours but she accidently bumped the computer and it stopped running (so we're not sure if it was successful or not).
Lastly, I wanted to mention that I already tried removing the back plates and checking the memory cards and hard drive to make sure they were securely seated (they seemed to be)...I even pulled them out slightly and reseated them to be sure....someone on a buletin board mentioned this can be the cause sometimes of things not loading after physical shock such as being dropped.
Hopefully this is enough info that someone might have a very good idea what the computer's issue is, and how to best fix it. Should I buy the bootable OS disks from Toshiba (someone wrote that they can be had for $25 or so?). Or can this be downloaded from Microsoft? It seems like it should be FREE, since it was already paid for when we bought the laptop! Should I use the "TOSHIBA Recovery Wizard" ? Again: if absolutely necessary (how to 100% verify this?), we'll overwrite the hard drive and lose our files, but I just want to be sure...and also that I'm not trying to load it onto a hard drive with some hidden problem.
Many thanks in advance...

Update: I tried the "Toshiba Recovery Wizard" after everything else either fizzled out or hung up. After going all the way thru the recovery process (up to 100%), I finally got an error message.....it didn't work. And now, when I fire up the computer, I don't even get to that menu with the recovery options....the only thing I can boot into is the screens with the various ways to run your OS (in "safe mode", "safe mode with networking", etc).
I'm not a techie, but I'm guessing at this point, the part of my hard drive that got damaged in the fall was, at the very least, the partition with the recovery data. Couple that with the fact that this cheapo Toshiba laptop didn't even come with recovery disk (or ANY kind of disk, even basic installation software!), I'm screwed: I don't see any way to get a workable computer now without some kind of disk to boot from. So NOW my concern is more about spending the $$ for a new OS and THEN finding out the hard drive has other problems too...is broken in some other way to boot.
How to check this? As I said, I did run "chkdsk" back when I could get into the recovery menu and run the fix-it programs. It didn't note any problems. Thinking of taking this opportunity to upgrade to Windows 7 from Vista (which I never liked), but I have to know that the computer is otherwise ok....how to be sure? Help!!

Supplemental recovery disk

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