Supplementary service error: Unknown Alphabet

Hi guys,
I have Blackberry storm 9530. I have received after every call the below message:
"Supplementary service error: Unknown Alphabet"
I do not know why I receive this message. I rebooted the mobile more times and still have the problem.
Can you help me please?
My carrier is: Vodafone
Thanks

Hello amerkotb,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Hope this helps. Have a good day.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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Hello !
Firstly, SUPPLEMENTARY SERVICE ERROR, is not an error to be worried upon.
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Hi, guys please help, am very frustrated as I am not able to make or receive any calls or sms's. Everytime I try, i receive an immediate message saying " supplementary service error. or "call failed". When everybody else calls me it goes straight to voicemail.
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Hi Makhasane
Welcome to BlackBerry Support Forums
There are no specific workaround regarding this error but From what I have noticed in most cases this " supplementary Service error " is resolved after replacing a new SIM , So I prefer you should try that option Or if your device is still under warranty contact your service provider.
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Supplementary Service Error

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I don't find anything that correlates to that exact error, but since you can't even use voice services, it sounds like your BB is not properly functioning on your carriers voice network (to say nothing about their data network!). I'd suggest you contact your mobile service provider to see what's going on.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Event Log stopped working - Error 1747 : The Authentication Service is Unknown

I reccently noticed that my scheduled tasks were no longer running. I tried to bring up the task scheduler and it said the service was not running. I checked the service and sure enough, it was not running. I tried to start it and it failed because the windows event log service, which is a dependency, was also not running. I tried to start the event log service, and gave the error above in the subject line.
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Hi there Robin. I am an IT Technician & felt that I needed to begin communication with you regarding this issue. I recently made a post in this thread detailing my issues & found resolution. I just wanted to share my post with you & hope that the information is useful to others that need to resolve these issues without re-installing their operating systems. Please find my post below:
Hi all. I am an IT technician & have recently been troubleshooting a customer's Windows Vista Home Premium laptop in a wireless home network.
In a nutshell the laptop suddenly stopped connecting to the wireless router; upon investigation I found lots of windows services were not starting; this sent me on a bit of a wild goose chase as this showed all signs of some kind of trojan / malware infection hogging the system. Here are some of the things I saw:
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I have heard of people pulling their hair out & re-installing the operating system possibly due to experiencing these issues.
Please Read On....
Resolution that worked for me:
I ran the Winsock corruption fix that is mentioned in previous threads as per microsoft's instructions found at the following URL: http://support.microsoft.com/kb/811259
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Winsock corruption can cause connectivity problems. To resolve this issue by using Network Diagnostics in Windows Vista, follow these steps:
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Click , and then click Network.
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Click Network and Sharing Center.
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Click , type cmd in the Start Search box, right-click cmd.exe, click Run as administrator, and then press Continue.
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ERROR                service 'sapgw53' unknown
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Hi Juan,
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Hello Stephen,
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SAP System Name TOR
SAP System Number 00
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Alias: TOR
Click on Add
Click on Save
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Click on Personalize
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Content Administration -> Portal Content
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>>Unknown structure 'n:WU_MT_BP
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I have other computers that i have not updated to 7.02 and
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Please try the following:
Check the ColdFusion documentation to verify that you are
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Search the Knowledge Base to find a solution to your problem.
Browser Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0;
.NET CLR 1.1.4322; .NET CLR 2.0.50727)
Remote Address 127.0.0.1
Referrer
Date/Time 13-Jul-06 02:33 PM
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coldfusion.runtime.report.Report$ReportDataBindingException:
Report data binding error Unknown column name : work_phone.
at
coldfusion.runtime.report.Report.runReport(Report.java:420)
at
coldfusion.filter.ComponentFilter.invoke(ComponentFilter.java:96)
at
coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:225)
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coldfusion.filter.BrowserDebugFilter.invoke(BrowserDebugFilter.java:52)
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at
coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:69)
at
coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:2 8)
at
coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38)
at
coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38)
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org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
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javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at
coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:78)
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jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:91)
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jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)
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jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:257)
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Daniel

Thank you very much for help.
The "Unknown column name " is a field still used in my
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After I clear the query in the report and reopen the report
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</detail>
</env:Fault>
</env:Body>
</env:Envelope>

Olivier, thank you so much
SOAMANAGER does not exist in my system (sp level 8), so node "/sap/bc/soap/rfc" should be active. Actually, it is active.
I think the problem is related to user rights/profiles.
I have tried to create another WS after assigning role SAP_BC_WEBSERVICE_ADMIN. The same error when trying to activate it, but now, I can see this WS in SE80 (under "Enterprise Services->Service Definition"). It is not active there and if I try to activate it, a success message appears indicating that user "is not authorized to use function netzwerkadministration". I cannot see any new services in SICF...
Probably the new entry in SICF will be created after activating WS in SE80...
Do u know what user profile should I add in order to properly activate the WS in SE80?
Thank you very much!
Vicente

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     at javax.servlet.http.HttpServlet.service(HttpServlet.java:336)
     at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:66)
     at oracle.security.jazn.oc4j.JAZNFilter.doFilter(JAZNFilter.java:283)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:539)
     at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:285)
     at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:771)
     at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:152)
     at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:72)
     at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:802)
     at java.lang.Thread.run(Thread.java:484)
Nested exception is:
oracle.panama.adapter.AdapterException:
HTTP(S) Error: 502 : Bad Gateway
Original URL: "http://rvenkatr-za.za.oracle.com:7778/examples/Hello.jsp"
Effective URL: "http://rvenkatr-za.za.oracle.com:7778/examples/Hello.jsp"
Query String: ""
Request HTTP headers:
x-oracle-device.secure: false
x-oracle-user.name: vu_1060604969300_peesafqo2ctewh2s
accept-language: en
x-oracle-device.orientation: landscape
accept: text/vnd.oracle.mobilexml, */*
x-oracle-device.class: pdabrowser
user-agent: PTG/2.0 (Oracle9iAS Wireless 2.0)
x-oracle-user.deviceaddress: 141.145.81.21
x-oracle-user.authkind: unauthenticated
x-oracle-user.locale: en
x-oracle-device.maxdocsize: 0
x-oracle-orig-accept: image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/vnd.ms-powerpoint, application/vnd.ms-excel, application/msword, application/x-shockwave-flash, */*
x-oracle-orig-user-agent: Mozilla/4.0 (compatible; MSIE 5.5; Windows NT 5.0)
clientip: 141.145.81.21
x-oracle-user.deviceid: vu_1060604969300_PEeSaFqo2CtewH2s
x-oracle-service.parent.url: http://rvenkatr-za.za.oracle.com:7778/ptg/rm?PAsid=B8OoXwK35UdsaTrD&PAoid=269
x-oracle-wireless.https.url: https://rvenkatr-za.za.oracle.com:4444/ptg/rm
x-oracle-home.url: http://rvenkatr-za.za.oracle.com:7778/ptg/rm?PAsid=B8OoXwK35UdsaTrD&PAgoHome=1
x-oracle-user.userkind: virtual
surrogate-capability: orcl="ESI/1.0 ESI_Inline ORAESI/9.0.2"
x-oracle-wireless.http.url: http://rvenkatr-za.za.oracle.com:7778/ptg/rm
x-oracle-service.home.url: http://rvenkatr-za.za.oracle.com:7778/ptg/rm?PAsid=B8OoXwK35UdsaTrD&PAoid=275
HTTP response status: 502
HTTP response message: Bad Gateway
Response HTTP headers:
date: Thu, 14 Aug 2003 08:51:11 GMT
content-type: text/html
content-length: 333
server: NetCache appliance (NetApp/5.3.1R3)
     at oracle.panama.adapter.http.HttpAdapter.fetchData(Unknown Source)
     at oracle.panama.adapter.http.HttpAdapter.fetchSimpleResult(Unknown Source)
     at oracle.panama.adapter.http.HttpAdapter.invoke(Unknown Source)
     at oracle.panama.core.MasterServiceImpl.invokeAdapter(Unknown Source)
     at oracle.panama.core.MasterServiceImpl.getPAElementInternal(Unknown Source)
     at oracle.panama.core.AliasImpl.getPAElementInternal(Unknown Source)
     at oracle.panama.core.ServiceImpl.invoke(Unknown Source)
     at oracle.panama.rt.common.Controller.invokeService(Unknown Source)
     at oracle.panama.rt.common.ConnectionImpl.doExecute(Unknown Source)
     at oracle.panama.rt.common.ConnectionImpl.execute(Unknown Source)
     at oracle.panama.servlet.ParmImpl.doGet(Unknown Source)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:244)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:336)
     at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:66)
     at oracle.security.jazn.oc4j.JAZNFilter.doFilter(JAZNFilter.java:283)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:539)
     at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:285)
     at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:771)
     at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:152)
     at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:72)
     at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:802)
     at java.lang.Thread.run(Thread.java:484)
Please help

Ravell,
The HTTP requests in the Hello example for your environment is re-entrant, i.e. the wireless runtime makes another HTTP request to service the original request for the Hello example. This is resulting in an HTTP 502 - i.e. the upstream server/proxy encountered an error. From the headers it looks like you're using some caching proxy in between. Could you ensure that the site URL is set up correctly from the EM console? This is most likely a connectivity issue; to confirm, try and access the effective/original URL, i.e. http://rvenkatr-za.za.oracle.com:7778/examples/Hello.jsp from a browser.
Remember, the request flow is: browser -> cache/proxy -> wireless server -> same cache/proxy as before -> wireless server. After this the request flow unwinds; check that there are no connectivity issues at each of these levels.
Regards,
Deepak

Service '?' unknown

Hi,
we are migrating from EP620 to EP640 and having trouble to get the MSS running. We transported the system-landscape-settings to the new portal, but now we get an error when displaying the mss-iViews:
Connect to SAP gateway failed
Connect_PM
TYPE=A
ASHOST=abc.xyz.cc
SYSNR=20
GWHOST=abc.xyz.cc
GWSERV=sapgw20
PCS=1
LOCATION    CPIC (TCP/IP) on local host with Unicode
ERROR       service '?' unknown
TIME        Mon Feb 13 13:26:24 2006
RELEASE     640
COMPONENT   NI (network interface)
VERSION     37
RC          -3
COUNTER     2
Can anyone tell me, where to configure the service which is obviously unknown?
Thanks and regards
Jan

Hi Krishna,
yes, the problem was, that I did not specify the service in the "services" file of the machine the portal was running on. There are a lot of positngs in this forum explaining this matter, for example here:
service '' unknown
Thanks and regards,
Jan

Supplementary service error: Unknown Alphabet

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