Supply on USB power adapter exchange program

Just wondering anyone who has done an online request for an exchange of their adapter got a delay recently. After visiting the Fairview mall Apple Store last Saturday, Oct 18th, they were out of stock and asked me to register online. I did and now a week later, Oct 25th, i am still waiting for a parcel to show up on my door step (there is no courier sticker anywhere near our doorway either unfortunately). The original message posted at "http://www.apple.com/ca/support/usbadapter/exchangeprogram/" said "ship within one business day when applied on the web". Just call the same Apple store at Fairview now and they have no idea why, saying they could not access information registered online in such manner; neither can they offer me help except asking me to keep waiting.
Anyone experience the same delay issue, by any chance? Would appreciate any feedback

THANKS FOR THIS INFORMATION!!

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HT201557 5W USB POWER ADAPTER EXCHANGE

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Good afternoon Feroxjock,
This page explains how to do the power adapter exchange -
Apple 5W European USB Power Adapter Exchange Program - Apple Support
Thanks for using Apple Support Communities.
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http://appadvice.com/appnn/2013/08/apples-usb-adapter-trade-in-program-available -worldwide-here-are-the-prices
Never heard of Google
and Malaysia Customer care
1-800 803-638
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I found out about the USB Power Adapter Takeback Program, so I brought my third party USB Power adapter to an Apple Retailer. But they refused to take it. They said that the adapter have to look like an apple adapter to qualify. Is this true?

Hi John,
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http://www.apple.com/support/usbadapter-takeback/
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Supply on USB power adapter exchange program

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