SUPPORT APPLICATION ENGINEERING POSITION based in Atlanta

Averna at a glance:
Averna delivers industry-leading test solutions and services for communications and electronics device makers worldwide, accelerating product development, quality and innovation.
Be global@work: Serve international customers and collaborate with colleagues in Canada, the U.S., Mexico, Japan and Hungary.
Drive innovation@work: Participate in the development of market-leading high-tech products in the telecom, transportation, electronics and multimedia sectors.
Develop your talent@work: Contribute to thrilling projects that will stretch your skills and talent to the maximum.
Enjoy success@work: Be part of a fast-growing company with award-winning products and team.
Share your passion@work: Meet passionate people, enjoy our modern environment and dynamic atmosphere.
The challenge of the Support Application Engineering position:
The Support Application Engineering position is responsible for customer technical support and some development activities. The chosen candidate will:
Develop a deep and broad understanding of Averna tools and products;
Use the in-house tools to track customer requests;
Take ownership of problems and see them through to successful resolution;
Be called to travel about 30% to 50 % of the time.
Duties and responsibilities:
Provide primarily first and second tier remote customer support, troubleshooting and solutions for existing customers;
Diagnose, De-Bug and fix less complicated bugs using but not limited to LabVIEW, TestStand, C, C++, and/or VHDL;
Work with senior developers to identify and resolve complicated technical software problems, and some hardware problems;
Become an Expert User for the Jupiter and Mercury Platform;
Involved in developing new features and tools;
Document frequent issues into scripted processes; create FAQ;
Document required bug fixes, end-user feature improvements, and operations feature improvements;
Troubleshoot problems and solve the incidents through a methodical and process based approach;
Reproduce errors reported by clients and escalate to R&D by providing a narrowed down list of possible causes;
Analyze recurring problems and suggest improvements to Peers in the R&D and Services teams
Provide thorough root cause analysis to Customers;
Document troubleshooting flowcharts based on real life scenarios;
Commit and contribute to a high level customer satisfaction by providing best in class Support and Service;
Occasional week night or weekend work is required to support customer from different time zones and with urgent requests (approx. 15% of the time).
Qualifications:
Bachelor degree in computer science, electrical engineering or computer engineering;
2-5 years experience solving deployment and support issues is an asset;
Experience with RF is required; DOCSIS experience is a strong asset;
Good general computer knowledge (e.g. Windows, TCP/IP networking, FTP) with a strong aptitude for problem solving;
Experience in software engineering for test platforms or real-time software engineering;
Able to read engineering design documentation (mechanical, electrical or software);
Knowledge of broadband and telecommunication industries is an asset;
Practical experience with LabVIEW, TestStand, TCL programming is an asset;
Practical experience with MS SQL and MySQL is an asset.
Comportments/ Behavior
Ability to quickly learn systems and trouble shoot with the customer live and remotely;
Pro-activity, autonomy, self motivated individual;
Likes to interact directly with customers to achieve customer satisfaction with a "can do" attitude, ability to easily establish good relationships with customers;
Diplomacy, open-mindedness, and patience, great listening;
Good verbal skills for telephonic work and ability to develop well written documentation;
Excellent oral and written English communication skills. Chinese Mandarin skills are an asset.
Please send your resume to [email protected] and mention the title of the position: Support Application Engineering position
We thank you for your interest towards Averna. Please note that only those candidates being considered for the position will be contacted.

update : this position is based only in Atlanta

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Hello,
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TEST ENGINEERING POSITION AT TECNOVA - ROCKFORD, ILLINOIS USA
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Tecnova is a leading electronic product development, automated test engineering, and contract manufacturing firm that provides custom electronic hardware, mechanical, and software solutions to small companies and Fortune 100 corporations. We offer exciting and professional challenges, variety, and ample opportunity to roll up your sleeves and make a difference. We offer an excellent salary package commensurate with the skills and qualifications of the applicant, 401(k), medical, dental, and eye care benefits.
Qualified innovative, creative, and results-oriented individuals that desire a wide variety of projects in a challenging, fast-paced environment are encouraged to apply.
If your background and qualifications match this position, please send your resume via one of the following methods for immediate consideration:
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[email protected] (Microsoft Word or PDF format)
Mail:
Tecnova
ATTN: Test Engineering
2383 N Delany Rd
Waukegan, IL 60087-1836 USA
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Attachments:
Tecnova LabVIEW Employment Opportunity.pdf ‏193 KB

Hi
I am CLAD Certified with 1.7 Yr of Experience and capable of completing CLD
Skilled in Micrcontrollers , NI VISA , I2C , SPI , UART , ADC & Designing Custom DAQ...
but I am from India...
is their any option that I can get this job. Since I am not a US Citizen or got work permit .
Regards
Varaprasath M
CLAD
email id - [email protected]
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Varaprasath M
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Hi
1. Can we integrate both structural authorizations and position based role mapping in one system?
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Parallel process in Application engine

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