Support asistant update crash on windows 8.1

So i updaded the support asistant a week ago and it wouldent open .. It would start to open then crash .. So i had to do a system restore. .. Im wondering if HP has fixed this yet for windows 8.1 so i ???

Hi there @maxxxer 
Welcome to the HP Support Forums!
I understand that you are having trouble with the HP Support Assistant. I am happy to help.
Please post the full product number for your notebook.
How Do I Find My Model Number or Product Number?
Please check the following troubleshooting guide for the HP Support Assistant:
HP PCs - Troubleshooting HP Support Assistant (Windows 8)
If that does not help please post any other details you can about what is happening
HP Support Assistant
Using HP Support Assistant (Windows 8)
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IntlProvider.dll
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    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IntlProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IBSProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Warning               DISM   DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IBSProvider.dll.
    - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\DmiProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\DmiProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM OS Provider: PID=1644 TID=1656 Get the registry path to the SOFTWARE hive located at X:\Windows\system32\config\SOFTWARE
    and determine if it is loaded. - CDISMOSServiceManager::DetermineBootDrive
    2013-12-04 19:48:22, Info                  DISM   DISM Driver Manager: PID=1644 TID=1656 Further logs for driver related operations can be found in the target operating
    system at %WINDIR%\inf\setupapi.offline.log - CDriverManager::Initialize
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\UnattendProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\UnattendProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\Wow64provider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Warning               DISM   DISM Provider Store: PID=1644 TID=1656 Failed to get the IDismObject Interface - CDISMProviderStore::Internal_LoadProvider(hr:0x80004002)
    2013-12-04 19:48:22, Warning               DISM   DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\Wow64provider.dll.
    - CDISMProviderStore::Internal_GetProvider(hr:0x80004002)
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\SmiProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\SmiProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\EmbeddedProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Warning               DISM   DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\EmbeddedProvider.dll.
    - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AppxProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AppxProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AssocProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AssocProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered.  Attempting to initialize
    the provider. - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\TransmogProvider.dll
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\TransmogProvider.dll.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
    - CDISMProviderStore::Internal_LoadProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Transmog Provider: PID=1644 TID=1656 Current image session is [OFFLINE] - CTransmogManager::GetMode
    2013-12-04 19:48:22, Info                  DISM   DISM Transmog Provider: PID=1644 TID=1656 Determined WinDir path = [X:\Windows] - CTransmogManager::GetWinDirPath
    2013-12-04 19:48:22, Info                  DISM   DISM Transmog Provider: PID=1644 TID=1656 GetProductType: ProductType = [ServerNT] - CTransmogManager::GetProductType
    2013-12-04 19:48:22, Info                  DISM   DISM Transmog Provider: PID=1644 TID=1656 Product Type: [ServerNT] - CTransmogManager::Initialize
    2013-12-04 19:48:22, Info                  DISM   DISM Transmog Provider: PID=1644 TID=1656 Product Type ServerNT : [Yes] - CTransmogManager::Initialize
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: OSServices
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Package Manager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: MsiManager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: MsiManager.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: IntlManager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: IntlManager.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DriverManager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DriverManager.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: SmiManager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: AppxManager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: AppxManager.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: AssocManager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: AssocManager.
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: Edition Manager
    2013-12-04 19:48:22, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: Edition Manager.
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Provider has previously been initialized.  Returning the existing instance.
    - CDISMProviderStore::Internal_GetProvider
    2013-12-04 19:48:22, Info                  DISM   DISM Package Manager: PID=1644 TID=1672 Processing the top level command token(is-serviceable). - CPackageManagerCLIHandler::Private_ValidateCmdLine
    2013-12-04 19:48:22, Info                  DISM   DISM Package Manager: PID=1644 TID=1672 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
    2013-12-04 19:48:22, Info                  DISM   DISM Package Manager: PID=1644 TID=1672 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Found the OSServices.  Waiting to finalize it until all other providers
    are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Found the OSServices.  Waiting to finalize it until all other providers
    are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Found the PE Provider.  Waiting to finalize it until all other providers
    are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Package Manager: PID=1644 TID=1672 Finalizing CBS core. - CDISMPackageManager::Finalize
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: DISM Package Manager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(MsiManager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: MsiManager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(IntlManager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: IntlManager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(DriverManager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: DriverManager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(DISM Unattend Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: DISM Unattend Manager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(SmiManager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: SmiManager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(AppxManager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: AppxManager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(AssocManager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: AssocManager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(Edition Manager) - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: Edition Manager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Releasing the local reference to OSServices. - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:23, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: OSServices - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:24, Info                  DISM   DISM OS Provider: PID=1644 TID=1672 Successfully unloaded all registry hives. - CDISMOSServiceManager::Final_OnDisconnect
    2013-12-04 19:48:24, Info                  DISM   DISM Provider Store: PID=1644 TID=1672 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:24, Info                  DISM   DISM.EXE: Image session has been closed. Reboot required=no.
    2013-12-04 19:48:24, Info                  DISM   DISM.EXE:
    2013-12-04 19:48:24, Info                  DISM   DISM.EXE: <----- Ending Dism.exe session ----->
    2013-12-04 19:48:24, Info                  DISM   DISM.EXE:
    2013-12-04 19:48:24, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Found the OSServices.  Waiting to finalize it until all other providers
    are unloaded. - CDISMProviderStore::Final_OnDisconnect
    2013-12-04 19:48:24, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Disconnecting Provider: FolderManager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:24, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Disconnecting Provider: Compatibility Manager - CDISMProviderStore::Internal_DisconnectProvider
    2013-12-04 19:48:24, Info                  DISM   DISM Provider Store: PID=1612 TID=1616 Releasing the local reference to DISMLogger.  Stop logging. - CDISMProviderStore::Internal_DisconnectProvider

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    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • How to fix 12.1.1.4 iTunes keeps crashing on Windows 8.1

    How do I fix iTunes 12.1.1.4 which keeps crashing on Windows 8.1 (64 bit)?

    See HT203206: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

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