Support Assistant not working properly

I cannot get my Support Assistant to load. I have a Presario desktop with Windows 7 and when I try open Support Assistant the blue circle keeps spinning and it says An Error Occurred at the top of the window. Also, at the bottom the Product Name, Product Number, and Serial Number just say Loading... Also, in the Get Assistance section, there's no response from the Contact Options. Any ideas, suggestions, etc will be greatly appreciated
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Helo jeb3d1,
When running into issues installing or uninstalling programs the best thing to start with is the Microsoft Fix It utility.
Please run the program then attempt to reinstall again.
Fix problems with programs that can't be installed or uninstalled
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HP Support Assistant not work

Hp Support Assistant not work. Do not detect Product Name, Serial Number or Product Number. My notebook is TM2-1070us.

Uninstall HP support assistant from Control Panel. After uninstallation completes, make sure you restart the computer. Do not avoid restarting the computer at any cost.
Once restarted, download and install the updated HP support assistant from below link
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-91948-1&lc=en&dlc=en&cc=us&...
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I am an HP employee!!

HP Support Assistant not working after update

Hello, I have had problems with HP Support Assistant ever since the latest update. Now, upon opening it, it says that has encountered a serious problem and must close. It does this every time I try to open it. How do I fix this? The computer is a TouchSmart 310-1125y running Windows 7 Home Premium.

Sorry you're having problems with your PC. Since you mention an update I'd recommend starting with a system restore (not recovery) that returns your system to a point in time when it was working properly.
Click HERE for how to perform a system restore if you need assistance. If HPSA works after the restore you can attempt to update it again. Hopefully the update will load and run correctly this time.
If a system restore and re-update do not successfully remedy the issue then you may want to uninstall and reinstall the HPSA. If you need assistance with that let us know here on the forum.
Thanks for being an HP customer!
My response is my own and not HP's.
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HP support assistant not working

Hi,
I have a HP ENVY 15 notebook PC. I purchased it in nov 2013, currently installed windows 8 single language.
I had never used the HP simple pass in past. When I tried using it recently, it crashes as soon as I try to open it. Upon opening the HP support assistance window, I am not able to do anything in that window, I have to close it by calling the task manager. I am not able to install any update, there are several updates available but I am not able to perform any action, not even able to close the window.
Please suggest if there is anyway this problem could be solved.
Thanks in advance
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@DavidDeBord
If it is not behaving on your system, uninstall it. Uninstalling it does no harm to your system and it is not necessary to the functioning of your computer. I find it to be a useless piece of software and have even seen it brick some computers. Should you wish to reinstall it, your decision. When it is working properly, it has merit but it may be problematic on your system especially running Windows 8 for some unknown reason.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

HP Support assistant not working after upgrading to Windows 8.1

Product Name: HP ProBook 450 G1 Notebook PC
Serial number: (Personal information removed)
Product number: G1Q53UT
HP SysInfo, HP Support Assistant, HP Trust Circles, HP Client Security - none of the HP products are working since the Windows 8.1 upgrade

Hi @parjinder82 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue of the Beats Audio not working correctly since you did the update for Windows 8.1 on your HP ENVY dv6t-7200 Notebook. Here is a document to check some settings that might be and issue with the software.
Sometimes the updates have not completely finish. I recommend restarting the Notebook as if there are some updates that have not gone through this will finish them.
You could check what is installed by checking here:
1. Right click speaker icon (right hand corner)
2. Select Playback devices
3. Right click Speakers
4. Enable it and set as Default
5. Click Apply/Ok
You might benefit from this document on Windows updates and sound issues.
Hope this helps.
Let me know, Thanks.
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HP Support Assistant not working correctly in Windows 8.1

I reinstalled HP Support Assistant for I thought there was a problem with it when I upgraded to Windows 8, but it seems that the problem still happening. The problem is that I can not get the Assistant to work as to going to get help with a live tech online, I have to call and give all the same information over again and go to another site to get them to connect to my PC. Is there a problem with the HP Support Assistant or what? My notebook is a HP Pavilion g7 Notebook, PC
Product Number C3Q84UA. Can anyone help me out on this or what?

Hi,
Please uninstall the existing version and install the newer version:
http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64126.exe
Regards.
BH
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HP Support Assistant not working -An error occurred

Recently i got problem with hp support Assistant first it show there is new version to download then i did download it after finish download it won't installing i dont why ,then i did try to unistall it but it won't then i did unistall it from ( SWsetup) but i dont know what happen it did unistall but not 100% then i did download last version again from hp then try to install it again but it gave me strang message while installing its Error 1316 update/install then i found it on hp support there is many users they have same problem but in the end i fixed by MIcrosoft fixit and it did unistall the hp Assistant fully then i did try to install it again and it did correctly but after i proccess hp assistant it open but not work fully the problem it gave me it show in the product name:loading -serial number:loading - product number:loading and in the top it say An error occurred and when i want to tune up it not pass downloading pleas i need help with this problem .

Hey guys, Try this out. http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-e-g/Why-does-my-HP-support-assistant-keep-crashing/m-p/2219537#M119037 THX

HP Support Assistant not working in windows10

Hi, after installing Windows 10, HP Support Assistant now longer works, I get this error message: Error parsingC:\Windows\Microsoft.NET\Framework64\v2.0.50727\config\machine.configparser returned error 0xC00CE556. I uninstalled it, then when I reinstalled it I kept getting the same error message and it appares to have failed to install. Any ideas on what the issue is. Kind regardSeadogtas

You need to uninstall HP Support Assistant from your system first and re-install it from this link:
http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html#.U_5HbU10yzk
I am an HP employee

Hp support assistant stop working windows 8

I have windows 8 and I keep getting a message that the support assistant has stopped working

I tried that solution twice and it did not work either time. The result is the same: "HP Support Assistant has stopped working." I see several issues:1) My Windows 8.1 is not an upgrade: There are many posts on this forum about Support Assistant not working. What they have in common is that the problem always happens following an upgrade from W8 to W8.1. My computer is a brand new Spectre from Best Buy and the OS is 8.1. It is not an upgrade. My situation is apparently different. 2) Microsoftfixer didn't fix the problem: I could not tell if the problem is with fixer, as the download file on the HP website might be wrong-- as it is labeled windows 8 but you recommend it for w8.1. http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.htmlport/hp-support-assistant.html

Hp envoy m6 sound card, simmple pass application and support assistant is not working properly

i have hp envoy m61204tx.
after upudate using hp support assistant sound card is not working properly also when i run hp simple pass or hp support assistant only start window appears then it hides nothing happend next.
please guide me what is the problem and how to solve it.
any help will me much appriciated.
Thanks.

@alki,
I understand that sound has quit working after support assistant ran a few updates.
Press Windows Key + X and select device manager. The sound card should be listed in the sound section. What status is displayed for the sound card?
What is the status of the mute key on the notebook? Does it have an amber light?
What happens if you try to install this driver?
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Hi, Someone Know why my charger is not working properly but always it was been working good but now when conect my iphone (3gs) shows a yellow triangle saying : Charging is not supported with this accessory. Please I need some help here. Thanks =D

Hi Someone Know why my charger is not working properly but always it was been working good but now when conect my iphone (3gs) appears a golden triangle saying :Charging is not Supported with this accessory. Please I Need Some Help Here. Thanks =D

sounds like the cable or the iphone connector are somehow damaged

Mouse is not working properly on a one month old HP Pavillion 15-NO28US

I'm sure it's already been talked about on here, but I haven't found a successful fix or the same exact problem as I'm having. I went thru the latest Windows 8.1 update recently (at least I think it was the update) and when I restarted my computer yesterday the mouse was not working properly. Like a lot of other people who are complaining about it, the two-finger scrolling and other similar features are not working, but what really bothers me is the the mouse is almost acting like it was changed to a left handed mouse. I've checked the settings and it is still set on right-handed, but when I click the left mouse button the small window opens up next to where I clicked, which has the copy, delete and paste options (and other regular options) in it. When I click the right mouse button, nothing happens. Double tapping on the touchpad doesn't do anything either. I downloaded and install the latest synaptic drivers and nothing happened. I even performed a system recovery last night to reset all setting and it's still not working. This really sucks because I've only had this computer for about a month and I've already lost everything I've put on it...most importantly all of my school work and music apps. Is there anything to fix this or can anyone tell me what's going on with this stuff, before I have to call into HP and have a melt down?

Hi Kevin3047,
Thank you for your query, I will do my best to assist you!!
I understand that after updating from Windows 8 to 8.1 your mouse is not performing correctly. You have tried the built in troubleshooter but to no avail.
You checked the settings and they appear ok, but when you click the left mouse button the small window opens up next to where you clicked, which has the copy, delete and paste options (and other regular options) in it. When you click the right mouse button, nothing happens. Double tapping on the touchpad doesn't do anything either. I grasp that you did a recovery but it did not help. You also stated you lost your data once, and that in itself is extremely aggravating, I agree.
Here is a step that may help.
Go to the Command Prompt and right click on it to run as Administrator
type sfc /scannow and press enter. This will scan for corrupted files and try to repair them.
Here are links to two documents that may aid with this process.
Troubleshooting Mouse Problems (Windows 8)
Using and Troubleshooting the TouchPad or ClickPad (Windows 8)
Would you also please try a clean boot to see if it persists. Here is a Windows document to assist you.
How to perform a clean boot in Windows
If none of this has alleviated the issue, I suggest you do a Refresh Your PC to Resolve Problems (Windows 8).
If the issue still pesists, I would do a recovery again. You will be prompted during the recovery to backup your personal files to prevent data loss. I would suggest you choose yes, to prevent data loss.
Performing an HP System Recovery (Windows 8)
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
This will take it back to factory. Here is a document on Updating Windows 8 to 8.1 to assist you with doing the update again.
If you are still experiencing the issue, as @visruth stated I would contact HP support for assistance. They are able to remotely log onto your system to help with this difficulty.
Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.
Good Luck!!
Sparkles1
I work on behalf of HP
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Touchpad not working properly

I Have HP Pavilion 15-n003tx Notebook PC (ENERGY STAR touchpad is not working properly when i tried to zoom in or out then it doesnot occurs i have all latest drivers installed please help thanx
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Hi @Mandeep2000 ,
Thank you for your inquiry, I will do my best to assist you!
I grasp that your touchpad is not functioning correctly as you are unable to use the zoom. You have the latest driver installed.
Have you ran The HP Support Assistant to aid with HP updates and resolving issues?
Have you tried Using Automated Troubleshooting (Windows 8) to help overcome this difficulty.
Here is a link to Using and Troubleshooting the TouchPad or ClickPad (Windows 8) that may also be of benefit.
Have you tried deleting the driver and reinstalling it?
Please let me know the results.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Touchpad not working properly after changing LCD and invertor

Product - HP Pavilion DV4 1318TU
I was having display problems, went through repairer. He changed the LCD, invertor and fixed some issues of motherboard(related display output). After fixing these issues i am facing touchpad issues. Touch is not working properly, and when I use USB mouse its working but after 1-2hr mouse is also not working properly. I connected to external monitor then touchpad is working fine without any issues. Kindly help me and tell me the root cause.
Thanks

Hey @ashfaque91 ,
Welcome to the HP Forums!
I understand the touchpad and mouse are not working on your notebook after having your display serviced.
It seems quite odd that they would work fine on an external monitor, and to be totally blunt this is something I cant even attempt to explain.
Was this service provided by an HP service provider or was it done by an independent provider?
Try using the notebook in safe mode to see if there is an issue with the display driver causing some kind of wonky issue. Without knowing which version of Windows you are running I cannot tell you exactly how to boot safe mode on your notebook, but you can find this information easily by searching "Safe Mode Windows #" in Google.
Other than this I would suggest getting back in touch with the service provider if the issue started immediately after they provided service to the notebook.
Alternately, you can call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the following link to get the support number for your region: Phone Assist Worldwide.
Thanks!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

HT2693 haw do i get a refund for an app that do not work properly (t3 magazine no sound when play the articals)

haw do i get a refund for an app that do not work properly.
i tryed all the troublesooting and still not working properly
the app is T3 magazine ther is no sound when playing the articles on the player
thenks

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Support Assistant not working properly

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