Support at Adobe

How can we get a proper answer to our questions regarding payments on subscriptions? Does anybody now whom to contact in Benelux? Some of the supporting staff seem quite uninterested in their customers and are rather rude instead of helpful. Anybody some tips?

Hi Corinne,
Sorry to hear about your poor experience. Do you have a case # from your interaction for reference? What outstanding questions to do you still have?
-Dave

Similar Messages

Fehlerhaftes Creative Cloud Abonnement und Probleme mit dem Support von Adobe

Liebe Adobe Gemeinschaft.
Vor ca. einem Jahr bin ich in die Adobe Creative Cloud eingestiegen obschon ich etwas dagegen war. Meine Kreditkarten Informationen einfach so bekannt zu geben.
Alles lief ohne Probleme ein halbes Jahr lang bis wir die Kreditkarteninformationen wechseln mussten.
Es gab bereits Probleme mit der Mehrwertsteuer aber wir dann in eine Team Cloud wechseln wollten wurden uns ein zu hoher Betrag abgerechnet. Wir beanstandeten diesen zu hohen Betrag aber nicht einmal Adobe Support war
im Stande dies zu ändern und bat uns abzuwarten da Sie intern dies klähren wollten. Ein paar Tage später hatten wir plötzlich anstelle eines tieferen Betrages ein "Neues" Abonnement auf der Kreditkarte belastet. Eine erneute Beanstandung
mit dem Support ergab weiterhin Probleme mit interner Software seitens Abobe und man könne momentan nichts tun. Wir wissen vom Vorfall dass Adobe vor Jahren mehrerer Millionen Kreditkartendaten gestohlen wurde, so sorgfälltig
geht Adobe mit externen Daten um. Schade um diesen Giganten der nicht einmal sowas auf die reihe kriegt.
Nun gelang es mir vergangenen Sonntag mein Abonnemt in meiner Cloud einstellung zu stornieren aber siehe da zwei Tage später bedankt sich Adobe bei meiner "neuen" Bestellung. Nun werden mir Monatlich vier Einzelplatz Lizenzen
a 88.95 (384.25) Franken abgebucht und mir sind die Hände gebunden. Adobe schafft es nicht meine Abos weder zu verwalten noch zu korrigieren. Der Support selber versteht nicht einmal richtig Deutsch. Schade solche Mitarbeiter zu beschäftigen!
Der Support ist kaum erreichbar, nur Telefonisch und sonst kommt man zu einem chat, hat jemand für mich eine E-mail Adresse? Ich finde diese Art und Weise wie mit Kunden umgegangen wird einfach schade. Keine Hilfe mehr bzw. geschultes Personal welches
im Stande ist einem zu helfen bzw. Probleme zu lösen.
Ich werde versuchen in Zukunft bei Avid oder Final cut mein Glück zu finden, dieser Adobe Software Konzern ist einfach nicht in der Lage eine saubere faire korrekte und freundliche Dienstleistung anzubieten.
Henry Maurer
Switzerland

Hallo Mylenium
Vielen Dank! Genau das habe ich nun alles in die Wege geleitet, aber ich renn jetzt meinem Geld etwas hinterher. Warum schafft es ein solcher Konzern nicht sowas in den Griff zu bekommen? Da storniert man seine Mitgliedschaft und schwubs
hat man ein neues Abonnement welches auch noch mehr kostet! Sind DIE doff?
Ich war noch nie ein Cloud Fan aber jder denkt Heutzutage das ist doch eine coole Sache weil Apple damit angefangen hat oder was? Hauptsache man kann sich Cloud nennen. Wahnsinn wie Kreative!
Andere Möglichkeiten gibt es ja nicht! Schade drum. Ich sehne mich nach einer Installationsdatei via CD oder DVD ohne dass Dir einer täglich vorschreibt was Du zu tun und lassen hast und Dich monatlich daran erinnert für etwas zu bezahlen
welches nicht einmal wirklich toll funktioniert. Oder funktioniert Dein "Untertitler" bei Premiere? Haha nicht einmal der Support von Adobe wusste wie er geht und verwies mich auf Adobe TV!
Henry

IMAC's Top graphics card frustration - Cheap and no support for Adobe Mercury Playpack Engine GPU Acceleration?

If anyone has a solution for getting the Mecury Playpack Engine GPU acceleration to work with Premiere Pro CS6 on an iMAC 2011, please let me know. Like I wonder if you could Thunderbolt an External graphics card somehow? Or is an upgrade possible? Ahh...not worth the risk.
Please, if you have a solution for me, let me know. Otherwise I find it pretty frustrating that I purchased a top-end iMAC, fully maxed-out in every way possible, and that the iMac doesn't support Adobe Premiere's Mercury Playback Engine GPU acceleration. Also, an old USB 2.0 Hub and thus the built-in SD card reader is slow. If you have SD cards with 95MB/s Transfer, Read and Write speeds, the iMAC will only transfer at around 30MB/s if you're lucky. Technically 480Mbs which is around 50MB/s but I haven't seen those speeds.
I figured this could at least be circumvented with a Thunderbolt SD card reader or a Thunderbolt to USB 3.0 adapter but of course no such thing exists.
Well, nothing with a reasonable price tag. This all might seem trivial to some but when you're uploading 24 hours of HD video footage from a 128GB SDXC card, the speed makes a big difference.
And come on, no BluRay support? Ridiculous. I get the politics of why but still, just ridiculous. It would be nice to be able to burn a BluRay to watch in my home theater system. There are other methods but BluRay is convenient and great for backing up large Video Files. Unfortunately BluRay looks like it's not going to make it. Maybe cable distribution companies will increase their Internet upload speeds one day and I can just store everything in the cloud and watch full length movies(that I've created) on Vimeo.
Anyways, I went and took a look at the hardware Apple stuffed inside my fancy (3.4 Ghz i7, 16GB 1333 DDR3, 2GB AMD 6970M, 256 GB SSD Internal and 2TB 7200 Internal) machine and it appears to be pretty middle of the range stuff. It's an iMAC, not a Mac Pro so why am I griping? Because my 2009 PC(which I tricked out over the last two years) is faster and does support the Mercury Playback Engine. I spent $2100 total on this PC which includes all my upgrades. I spent around $3300 on the iMAC. I feel ripped off.
Yes, I do love my iMAC on multiple levels but had I known my dated 2009 PC would render video projects faster, I would have gone with a MAC Pro or just a new PC. It seems that Mac is moving completely away from making high-end computers for niche markets(video editing) and focusing on their tiny laptops, IPADS and IPhones for the masses. Obviously smart from a capitalistic perspective(at present at least) but very frustrating for some.
I was actually told to purchase a MAC for video editing. I've been a PC guy for 15 years. I went with the iMAC because I had read many good things about it(probably just Apple propaganda) and also the MAC PRO was to be discontinued. Also the MAC Pro would have been triple the cost for what didn't seem like a whole lot more.
It's one's thing to prepackage a computer with inferior hardware(the iMAC I have is fast for most things and more than enough for 99% of the population) but to not allow us to pop open the computer and make a quit upgrade to the machine is what really makes me feel like I'm using a computer built for Grannies. I mean there is a reason my mother loves iMacs and Iphones. Amazing that I was able to upgrade my memory from 4 to 16GB but I've heard Apple has even done away with that. I get why they do it. Apple Warranty, Apple Care issues, Profit and World Domination: Apple wants a monopoly on everything.
Was great to see Adobe bounce back after the whole Flash/HTML5 thing and knock Final Cut Pro off the face of the Earth for good. People are still buying it b/c of the brand name but Final Cut is done. David Fincher used Adobe's Workflow for everything when he made The Girl with The Dragon Tattoo. Hollywood is making the shift and the world will follow. The Adobe Workflow has finally come together and there is just no way Apple can compete with Adobe Creative Cloud and an Engine that can just swap from Premiere to After Effects to Prelude to SpeedGrade to Photoshop to Story with speed for $29 bucks a month(or $49 for some). Apple better start supporting Adobe's Mercury Engine or they may have a problem. And if you're using Final Cut X, you're severely handicapping yourself. Problem is that people don't want to take the time to learn Adobe's products(steep learning curve for sure) which is where Apple's Granny software, and perhaps computers, comes in to play. Arnold Schwarzenegger once said "Milk is for babies, Real Men Drink Beer". I'm beginning to think that "Mac's are for Grannies, Real Men Use Adobe and PCs".
The major problem with Apple is you're forced to use Apple. Not sure but history has proven that people don't like to be forced into anything. Autocracies don't work. These systems eventually topple, even in the corporate world.
Amazon.com, now that's the company to emulate. What an amazing machine!
I've read that Apple may even discontinue the iMAC after 2013. Who knows?
If anyone has a solution for getting the Mecury Playpack Engine GPU acceleration to work with Premiere Pro CS6 on an iMAC 2011, please let me know. Like I wonder if you could Thunderbolt an External graphics card somehow? Or is an upgrade possible? Ahh...not worth the risk.
1) Graphcis Card - AMD Radeon HD 6970M 2048 MB (6990 would have been better or something from NVIDIA.
2) USB 2.0 Hub with only 480 Mb/sec
3) Seagate Baracude SATA I 7200 RPM drive with 3GB/s transfer rate and only a 32 GB Cach. It's ok. I would have expected at least a Western Digital Caviar Black 2 TB SATA III 7200 RPM 64 MB or the Velociraptor at 10,000RPM.
4)APPLE SSD TS256C Flash Drive. As you can see, it doesn't stack up so well against other SSD Drive.
Just average. http://www.harddrivebenchmark.net/hdd_lookup.phphdd=APPLE+SSD+TS256C

Whining and ranting about how iMacs can't do this or iMacs/orMacs can't do that is not going to get you a lot of help here.
Your "I love my MAC" is typical of the ever ubiquitous PC whiner.
If your video work needs were that computer intensive and critical , you should've done some online research and you should have budgeted for a Mac Pro.
Mac Pros are completely expandable and upgradeable unlike the iMac.
Mac Pros have much more faster and more CPU cores than the iMac line.
iMac line is limited to CPUs with 8 cores. The Mac Pros, I believe, are up to 16 core CPUs, now.
The Mac Pros can have their GPU upgraded and you even add/expand to use specialty audio/video cards.
Mac Pros are the defacto standard for real video work.
iMacs, even the high end model, is not really designed to do really heavy and intensive video work.
iMacs do do video creation and editing. Just not on the level that is needed from a more "Pro" computer.
It seems to me you are asking your iMac to do more than it was originally designed for, in terms of professional video editing.
You get a lot more out of a Mac Pro than an iMac for any real serious video, CGI or animation work.
You just didn't want to spend that much cash on one.
iMacs are not user upgradeable or friendly to user upgrades at all!!!
If you purchased a Mac Pro, you could've had that better, faster HD, better faster SSDs.
That said, I can offer no real help to but because of the nature of your post and the fact you just simply annoyed me, I feel some advice and explanations are in order
First off, you picked Adobe video editing software suite as your video creation software on the Mac. It's no secret to long-time video content creators on the Mac that Adobe products, especially those for video creation and editing are very user unfriendly on the Mac. Even though Macs are supported from Adobe, Adobe for a long time has treated the Mac and Mac users as second class citizens.
Before purchasing and installing Adobe Premiere, did you even check Adobe's site for the preferred system hardware and software requirements? Hmmm?
This is why you should KNOW what software you are going to be running on a computer first then research what computer make and model will run said software.
That's why Apple has its own apps like Aoerture, Logic and Final Cut.
Despite your ignorance in this matter, Final Cut Pro X is alive and doing well, thank you, and using this software on your iMac would kick Adobe Premier in the you know whats.
Final Cut Pro X is a complete video solution for and completely designed around the Mac.
Why are you using USB 2.0 connections for video work when you have a perfectly good FireWire 800 connection.
In case you are not aware, FireWire 800 is called so because it has a max throughput of 800 Mbps.
Your 2011 iMac can take up to 32 GBs of RAM. Not just 16 GBs.
This changed when the 2010 model iMacs came out.
Blu-ray? I believe you can buy external Blu-ray writers that work with Mac using said FW800 connection.
So you cite one movie and one videographer using Adobe Premier for your premise that Final Cut is dead in Hollywood?
Your argument that Apple locks you into everything in their world can be countered by saying Windows and Windows PCs lock you into the Windows world. What's your point?
Apple is not discontinuing their computers platforms any time soon.
All you are regurgitating is rumor. Probably from all of the PC crowd.
iMacs and professional desktop Macs are not going anywhere.
Currently, Apple is the only desktop/laptop computer maker that is still making a profit on their Macs and increasing their market share percentages for the last 5 years during which the PC market has continually slumped/dropped in its market share.

Multi Touch not supported in Adobe Air for IOS?

Hi, I've just started developing my first app for my iPhone which is an iPhone 3GS. I'm using CS5 to make these apps.
I did a simple test game where there are two arrows on the screen and a fire button. The screen also has a ground and the player standing on it which can be controlled with left/right and fire. Now, if I press right, he moves right, if I press left, he moves left, if I press fire, he jumps... BUT no matter what I do I can't make dual touch work, ie: I press right AND fire, it only recognize just ONE touch point. So I did alot of researching and didn't find much. I thought maybe adding a TouchEvent.TOUCH_TAP which I found a guide on on this page: http://openexhibits.org/support/gestures/1/one-finger-tap , but couldn't make it work, so I found this: http://www.adobe.com/devnet/flash/articles/multitouch_gestures.html and it seems Adobe Air for iPhone only allows four different gestures, no TouchEvents. I found a code somewhere that when run it checks to see if the device it's running on supports TOUCH_TAP stuff and in CS5 I got the message that it is not supported, in Adobe Device Central I get it's supported, on the actual phone (yes, got dev license from Apple and all that and can run my apps from CS5 on my iphone) I get it IS supported, but it doesn't work when I try it for real.
So, my question is: how can I make Adobe Air using CS5 to detect 2 finger presses at the same time in iPhone apps? Like pressing right+fire at the same time, so it doesn't just detect ONE of them being pressed.
Thanks a million for any reply.

Before listening for TouchEvents like TOUCH_BEGIN, TOUCH_MOVE, TOUCH_END etc... you need to set the input mode of your device to TOUCH_POINT. By default it is set to GESTURE.
This works fine on the iPAD:
import flash.ui.Multitouch;
import flash.ui.MultitouchInputMode;
Multitouch.inputMode = MultitouchInputMode.TOUCH_POINT;
stage.addEventListener(TouchEvent.TOUCH_BEGIN, touchBegin);
stage.addEventListener(TouchEvent.TOUCH_MOVE, touchMove);
stage.addEventListener(TouchEvent.TOUCH_END, touchEnd);
private function touchBegin(te:TouchEvent):void {
    // your code here
private function touchMove(te:TouchEvent):void {
    // your code here
private function touchEnd(te:TouchEvent):void {
    // your code here
Hope that helps.

How to add named destination while exporting ms word to pdf that will support in adobe reader 10 and 11

Hi,
I need to add named destination in pdf when ms word is exporting to pdf that will support named destination in adobe reader 10 and 11.
I tried with options create bookmarks as word bookmarks but that also not supporting in adobe reader 10/11.
Please let me know how we can create bookmarks while exporting MS word to PDF.
And when we are opening pdf in IE with search parameter,its always opening PDF with 2 document on left serach panel.
Suneetika

Might be better to post this in the Acrobat or Indesign forums.

QR code model type supported by Adobe live cycle

Hi All,
Which model type of QR code supported by Adobe??
model 1 -- normal prototype
model 2 -- enhanced
Is there any one who can tell me the difference between 2 model type of QR code??
Regards
Abhishek
Email Id -: [email protected]

QRCode Model 1 and Model 2 provide two variations on the structure of a QRCode barcode according to the AIMI standard. Model 1 is the prototype of Model 2. Model 2 has an alignment pattern for better position adjustment and thus enables larger data capacity than Model 1. Model 1 supports up to 14 versions, where a version describes a dimension such as 21 * 21 or 25 * 25. Model 2 supports 1 to 40 versions. The version 40 can contain up to 7,089 numeric characters.
LiveCycle Designer ES/ES2 supports Model 2 and 10 versions.
Steve

I need technical support with Adobe Reader. How do I get it?

I need tech support for Adobe Reader. It makes my computer freeze when an attachment if opened. How and where do I get help?

Have you tired another browser?
Firefox, Google Chrome, Opera or Safari will all work with Windows 7, and they will give you far less trouble than IE or AOL will.
Firefox has a built in PDF viewer that's less than perfect, but it works.
On a personal note: I worked for AOL ten years ago. AOL mail (what most people use AOL for) is now a FREE service for ANYONE, so if you have their software installed I'd recommend removing it: you don't need it. If you have a paid account with them, I'd cancel it. You're getting NOTHING AT ALL for a monthly fee that isn't available on their website at absolutely no cost to you.
Also, I just spent an entire day last week reloading an office computer for my brother because Internet Explorer allowed a virus from a page that the other browsers don't allow access to. Internet Explorer is "the problem child" of Internet Browsers, and since AOL uses a seven year old version of Internet Explorer for its built-in browser, you'll find little difference between the two.
Try another browser and see if the problem persists. If it does we'll look at Reader as a cause, but I'd venture an aducated guess it's your browser.

Will there be future support from Adobe AIR for Desktop native Applications

We have a desktop native application developed using Flex SDK 4.1 and running on Adobe AIR. Now as Adobe has donated Flex SDk to Apache we are concerned about the future of this application. If we rescale our application with new versions of Flex SDk released by Apache, in future will the new versions of Adobe AIR support it? As I have read in Adobe Forums that Adobe is more concentrated on providing HTML5 support in Adobe AIR, and not working for Flex support anymore, can we face any problems going forward with this combination?

We have a desktop native application developed using Flex SDK 4.1 and running on Adobe AIR. Now as Adobe has donated Flex SDk to Apache we are concerned about the future of this application. If we rescale our application with new versions of Flex SDk released by Apache, in future will the new versions of Adobe AIR support it? As I have read in Adobe Forums that Adobe is more concentrated on providing HTML5 support in Adobe AIR, and not working for Flex support anymore, can we face any problems going forward with this combination?

Retina support for Adobe AIR HTML

Hi,
I was suprised to find there's no retina display support for Adobe AIR (3.9).
Macs with retina displays have been around for quite some time now.
This is a crucial feature as I will not be able to use my application on my retina display.
A bug report has been opened here: https://bugbase.adobe.com/index.cfm?event=bug&id=3662094
Thanks.

Hi Jeffrey,
This is indeed an issue with the HTML control, however the StageWebView(true) control does support retina devices. Is it possible for you to use this instead?
http://help.adobe.com/en_US/FlashPlatform/reference/actionscript/3/flash/media/StageWebVie w.html#StageWebView()
Thanks,
Chris

Is it supported by Adobe to create an App-V package from Acrobat 12?

I know there are many recipes in the web to create an App-V package from Acrobat 10 or 11, but is this officially supported by Adobe?
I found this for Acrobat 11: App-V Deployment — Enterprise Administration Guide
It´s stated explicitly there that Acrobat is not supported, only the Reader.
Regards
tuxhater

Creating an APP is a very in-depth process. And getting the few people to be able to share it, can be difficult.
You probably would do better with an interactive PDF. Your main concern would be finding a PDF reader for iPads and tablets that will play all your buttons. But that's not really a problem.
If I can be so bold, you might want to look at my book, Digital Publishing with Adobe InDesign CS6. (Don't let the CS6 throw you, for your needs, everything is the same.)

Korean Support for Adobe Flash Player?

I have to go to Korean websites a good amount; however, there are some times when Korean is not being displayed well at all. It took me a while to figure out why certain Korean test was displayed well, but others were not.
I have finally found the culprit, and it is that I don't have Korean support in Adobe Flash Player. I tried researching how to enable Korean support, and how to download a package to add Korean support; however, I have not been able to do that.
How can I add Korean support to Adobe Flash Player?
For pictures of the issue plus more information, I have a StackExchange question on SuperUser here: http://superuser.com/questions/810427/korean-support-for-adobe-flash

Just for more information.
I work at a Korean company and have both Korean and non-Korean coworkers.
All the laptops of the Korean workers DONT have this issue. Their laptops display the Korean text in the flash player correctly!
All the laptops of the Non-Korean workers DO have this issue.
This issue is browser-agnostic. It occurs on all browsers!
All Non-Korean workers have Windows 8 or 8.1
All Korean workers have Windows 7 through Windows 8.1
I think this issue is for all users that don't have a Korean laptop. I will try double-checking the one Non-Korean coworker that DID buy a Korean laptop here in Korea. Maybe this is not an issue for said coworker??
You won't have access to my company's site however, I have seen some websites that DO and DONT display Korean text, and they are from the exact same .swf file
(ie. here --> http://img.kbs.co.kr/cms/drama/marryme/images/sub_menu.swf?hn=1&mn=3) and the webpage this .swf file is from is here --> 등장인물 | [화면해설] 결혼해주세요 | KBS 2TV
I cannot verify if this issue is related to the older text facilities that pre-date multi-byte text support; however, I can provide some images of the issue.
If you need more information, then please let me know what you will need.
this bottom image is in the link I provided above! Along with the website it is in

Chinese language support for adobe reader for HP WEBOS?

is there any traditional chinese language support for adobe reader for HP WEBOS?
if yes, where can I download?

Pat, I got an answer this morning. Not sure if you saw it because I don't see it posted here for some reason. This is the answer:
Re: forum support for Adobe Reader
created by Nikhil.Gupta in Adobe Reader - View the full discussion
The request being sent to the akamai server, (even when the Reader updater setting is turned OFF) is for updating the Adobe Approved Trust List (http://www.adobe.com/security/approved-trust-list.html).
The Adobe Approved Trust List is a program that allows millions of users around the world to create digital signatures that are trusted whenever the signed document is opened in Adobe® Acrobat® or Reader® software. Essentially, both Acrobat and Reader have been programmed to reach out to a web page to periodically download a list of trusted "root" digital certificates.
If you want you can specifically turn off the auto update functionality for the same by navigating to Edit > Preferences > Trust Manager from within the Reader application. Look under the "Automatic Updates" section and you can change the setting as required or chose for the application to ask before updating the root certificates.

Mobile support in Adobe AIR

Is there any "Mobile support in Adobe AIR" ( ie : Can I run my AIR app in Mobile ?)
And what is Flash lite? - is it supported in Adobe AIR ?
Thanks & Regards,
Pravin

No yet, The Open Screen Project is working on taking AIR to cell phones.
Flash Lite is smaller version of Flash with a reduce subset of
features that is installed in more than a billion cell phones worldwide.
Sincerely,
Michael
El 11/05/2009, a las 6:52, pravinpatil23 <[email protected]> escribió:
>
Is there any "Mobile support in Adobe AIR" ( ie : Can I run my AIR
app in Mobile ?)
And what is Flash lite? - is it supported in Adobe AIR ?
>
>
Thanks & Regards,
Pravin
>

Will there be support for Adobe Ideas with the Adobe Ink and Slide?

Will there be support for Adobe Ideas with the Adobe Ink and Slide?

We're working on an update to Ideas to add support for Ink & Slide. Stay tuned for further information as to timing.
Kim
Adobe Ideas Team

Want to install Photoshop CS4 on my new macbook, but i'm receiving Fault 150:30. You should contact support from adobe :-(

Hello,i want to install Photoshop CS4 on my new macbook, but i'm receiving Fault 150:30. You should contact support from adobe :-(
I already tried every step on the support site, but Photoshop, Indesign and Illustrator still don't work. So this is an S.O.S. here...

I've repaired many a 150:30 error using this method. First make sure your account is an Administrator type.
When you type sudo <space> and drag LicenseRecover.py into the Terminal window, this is what you should see when you press Enter.
Type in your admin password if any, and let the script run and finish.

Forum support for Adobe Reader

Hi. I have Adobe Reader X version 10.1.3 installed on a Windows OS. It's a nice program, in most respects, and lately it seems to be improving too. However, it is creating one very annoying problem for me. Every single time I start it up to read a pdf file, it wants to connect to the internet. This should not be happening because I have not configured it for doing so. In the menu item Edit, Prefences, Updater, I have selected the option "Do not download or install updates automatically." Also, since I have my firewall configured not to allow this action, I have to now deliberately stop what I am doing and click on buttons to deny the internet connection. To say that this is annoying, is, well, a gross understatement. How can I prevent it from recurring? Thanks.
Wouldn't it be swell if there were an option, while making a post on this forum, to be notified by email whenever I got a response. Jim dandy swell, I think, and efficient.

Pat, I got an answer this morning. Not sure if you saw it because I don't see it posted here for some reason. This is the answer:
Re: forum support for Adobe Reader
created by Nikhil.Gupta in Adobe Reader - View the full discussion
The request being sent to the akamai server, (even when the Reader updater setting is turned OFF) is for updating the Adobe Approved Trust List (http://www.adobe.com/security/approved-trust-list.html).
The Adobe Approved Trust List is a program that allows millions of users around the world to create digital signatures that are trusted whenever the signed document is opened in Adobe® Acrobat® or Reader® software. Essentially, both Acrobat and Reader have been programmed to reach out to a web page to periodically download a list of trusted "root" digital certificates.
If you want you can specifically turn off the auto update functionality for the same by navigating to Edit > Preferences > Trust Manager from within the Reader application. Look under the "Automatic Updates" section and you can change the setting as required or chose for the application to ask before updating the root certificates.

Support at Adobe

Similar Messages

Maybe you are looking for