Support call question

I'm not having problems with my laptop, but rather my Apple account. According the website, my computer is elegiable for a tech support call. Is this call free? And if so, can I instead use it to speak to someone about my account problems?

You have free telephone support during the first 90 days after date of purchase. Thereafter, there is a charge. Tech support does not support your "account" whatever you mean by that.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.
For Mac App Store: Mac App Store Customer Service.
For iTunes: Apple Support for iTunes - Contact Us

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How do I log a support call for Pages with Apple?

Hello,
Sorry to have to ask this question here because I suspect it has been covered and I'm searching wrong. Anyway I'm on the Apple support site trying to log a call for some erratic behaviour when Pages tries to sync with iCloud. It seems that no matter what I end up having to enter the serial number of my hardware. Well first off this is a software issue and not a hardware issue - I've been to the Genius Bar and they believe it is Pages failing to sync with the iCloud. I have had both the iPad and the iPhone replaced during the issue and still the same problem. Secondly I have two devices affected by the same Pages behaviour
Ok so after going around in circles for quite some time and becoming quite frustrated I thought I would come here for some sane suggestions. The first of which I fully expect to be an explanation of how to log a software support call Is there anyone out there who can advise me on how to log my issue please?
Many thanks in advance,
Andy

Do what you did before and, in a second session, look at V$SESSION and other relevant dynamic performance views.

Phone no longer can send / receive picture messages after "support" call

Hoping someone can help.
A few weeks ago my phone was having intermittent problems sending picture messages (text are fine). I would sometimes have to retry several times for it to go through, but I could always get it to go through. I have a LG VX9400, btw.
Since it did not resolve itself I decided to place a support call. During that call the technician did "nothing", but after he had me dial *228 option 1 I can no longer send messages at ALL! I was then told I needed a software upgrade or could not be helped further. Now I've received the software update and it still does not work. It has been escalated to engineering and closed (without contacting me) and has been attributed to my phone, but nobody can tell me how they came to this resolution.
I have had this problem in the past where it's been on the Verizon network the configuration has to be changed (there have even been blocks that I've never put on there), but nobody is willing to dig into this and says I now have to reflash, hard reset my phone or get another one.
Also note, mobile web even for account management doesn't work (I did have blocks, have since taken them off so not sure if I have to wait). It also seems I am getting a message receipt failed when I turn my phone off and on, again I only noticed this after calling support.
Any help / suggestions / etc greatly appreciated as I really don't think it's my phone since it was working (albeit intermittent) prior to the "support" I received from Verizon.
Thanks!!

@MySlickDeals
It's very upsetting having picture messaging issues, especially after calling in to technical support and not getting the issue resolved. Let's get this worked on right away.
Have you tried deleting the old text and picture messages and retrying? Please also remove and reinsert the battery and retest.
Does this happen everywhere or just one location? After the software upgrade did they hard reset the device?
Hard reset instructions:
From the main screen, press Menu.
Scroll to Settings & Tools.
Scroll to Phone Settings, press OK.
Scroll to Security, press OK.
Enter Lock Code ???? displays,
enter the 4 digit lock code ( default: last 4 digits of phone number ).
Scroll to Reset Default, press OK.
Reset Default - Preference Settings will be set to factory defaults. Press <OK> to continue. displays, press OK.
Scroll to Revert, press OK
If you are still experiencing issues after this reset please send me a PM and I will look into your account.
Thank you

Does C2-01 supports call conference?

Does C2-01 supports call conference. as i want to buy a C2-01..overall hw is its performance i have heard dat despite its 3.2 mp camera its image qlty is not so good..thanx in advance.

How do I make a conference call on my Nokia device? - FAQ
Conference call is a network service, make sure that the conference call is supported by your network operator or service provider before following the steps below.
To make a conference call on your device:
Make a call to the first participant.
To make a call to another participant, select Options > New call. The first call is automatically put on hold.
When the new call is answered, to join the first participant in the conference call, select Options > Conference.
To add a new person to the call, repeat step 2, and select Options > Conference > Add to conference.
To have a private conversation with one of the participants, select Options > Conference > Private (or in some devices select the Participants option shown on the screen). Select a participant and Private. The conference call is put on hold on your device. The other participants can still continue the conference call.
After you finish the private conversation, select Options > Add to conference to return to the conference call (or in some devices select the Conference call option shown on the screen).
To drop a participant, select Options > Conference > Drop participant, scroll to the participant, and select Drop (or in some devices select Participants option on the screen, scroll to the participant and select Drop participant) .
To end the active conference call, press the end key.
Note: to mute the microphone of your device during the conference call, in the active call mode, select Options > Mute.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

My old MobileMe account surfaced when I was on a support call. I didn't discover it until the case was closed. How can I replace this obsolete account with my current iCloud account?

My old MobileMe account surfaced when I was on a support call. I didn't discover it until the case was closed. How can I replace this obsolete account with my current iCloud account?

Do you mean that you were using the Apple ID which is your ex-MobileMe address? It's still an Apple ID, even though MobileMe itself is dead, and there's nothing to stop you from using it as an ID with Support, or logging in here or in iTunes with it. You should make sure you have a functioning non-Apple email address associated with it.
Did you migrate your MobileMe account to iCloud before 1 August last? If so, you can set up an iCloud account using it, or if you have already set up a new and separate iCloud account you can still log in with it in System Preferences>Mail, Contacts and Calendars so that it runs alongside your iCloud account.
If you didn't migrate you can still reactivate the address the same way.
Anything where you've logged in with the ex-MobileMe address, such as support for something you registered using it or a server such as iTunes, will need to continue using it.

Can support call me

can support call me
<Personal Information Edited by Host>

We are fellow users and not Apple employees, to reach support directly, call the country number from http://support.apple.com/kb/HE57

Categories Missing in WebOS?! AND 4 hour support call for Centro to Pre upgrade!

wow, i'm so devastated over my upgrade from a centro to a pre. first, i've been a diehard palm user since 1996. had most models of the treo phone over those years and several different models of palm organizers.
i just got off the phone from a 4 hour support call while they were trying to get my palm data transferred to the palm pre on a windows xp pro system. the process was agonizing to say the least (for both myself and the poor tech support people). we finally were able to transfer the data from the four main apps, calendar, memos, tasks and contacts without losing too many files. some, but not many.
after all that i felt at least relieved that it was over. but what??? i went to open up the four apps to verify my data and find that palm found it necessary to remove the ability to have categories in those core apps. so now all my work and personal data are forever mixed. i have a lot of memos and contacts since i use it for both business and personal. each time i open memos i have to wait 8 seconds for all memos to load. there's no different views so i have to try and read the tiny print on each little sticky note to find the information i'm looking for and since all categories are now mixed as one, it's a very long and intensive process to try and find data. my finger is doing so much swiping i'll be tearing through screen protectors every month! it's like someone took all the folders out of my filing cabinet and threw all the contents on the floor, scooped it all up, put it back in the filing cabinet without the folders.
palm, i'm so sorry it has to end like this. you were the company that stepped up and organized my life better than Franklin did with their paper organizer. but now you kind of lost your path and are making decisions that are going backwards in efficiency.
it looks like this new palm pre will be a little gift for my niece to watch youtube on.
good bye old friend... RIP.

That's nothing!
An engineer and I contacted Adobe technical support by phone to ensure the PC I was having custom built was configured to its optimum. They advised XP64 as the best operating environment. After that discussion we had to completely revise procurement, etc to get the bits and compatible XP64 compatible software, putting the build project back a few weeks as well, Imagine how I laughed when I found out on one of these forums that XP64 is the worst choice and totally unsupported by CS4!
I have written to Shantanu Narayen, Adobe CEO and didn't even get an acknowledgement I raised this last week on the Adobe stand at BVE and was told they'd get someone to contact me asap but guess what, niet...! To be fair there has been one Adobe executive that recognises the problem and the damage poor customer support is causing the company; he has been as helpful as he can. Unfortunately, it seems the overall Adobe culture at the top is "get the money and run". If your problem goes beyond what's already on their web pages, tough luck!
Regards,
Graham

Technical support interview questions

If you have intention to apply for technical support position, refer this list. They're 37 interview questions which 're the most often asked in technical support interview. Get your idea first I guess. You can see answer samples or suggestions and tips for each question by clicking on it. Link removed
I hope this helps you. Good luck in your interview.
Edited by: Lakshmipathi on Nov 11, 2011 2:33 PM
Please dont post such thread and deviate the forum rules

You can find all your questions here:
[Technical support interview questions|http://freeinterviewquestions.net/technical-support-interview-questions/]
Best rgs

I cannot reply to Apple Support Communities questions? I have already cleared caches and cookies and still no luck?

I cannot reply to Apple Support Communities questions? I have already cleared caches and cookies and still no luck?

Click on one of those files, then go to Get Info in Finder: select what application should open such files.

Does Cisco UC 500 Support Call Center Outbound Calls?

does cisco uc 500 support call center outbound calls ?

I have developed a "Campaign Dialer" solution for UC500 and CME. More details are available on the website referenced in my profile.

Can I email itunes support my question instead of calling them?

Can I email itunes my question instead of calling them, I really don't want to talk to anyone...

No, Apple do not offer support by email.
Feel free to post your question here!

3 way calling question - NOT SOLVED

I asked this question:
I know how to perform a 3 way call, but what if the 2nd person I called doesn't answer and I get voice mail? I don't want to merge that call.
How do I hang up on the 2nd call placed without hanging up on the original?
And recieved this response:
Three-Way Calling
Merge two calls to set up a three-way call between you and two other parties.
Setting up a Multi-Party Call
1. Establish a call, either by dialing or answering an incoming call.
2. Touch Add Call. The first call is placed on hold, and the Dialer displays.
3. Enter the second phone number, then touch.
If the second person does not answer, press the Sendkey twice to end the connection and go back to the first person.
4. Touch Merge. The two calls are joined into one, 3-way call.
However, there is no Send key once you place a call...only END CALL.
PLEASE TRY AGAIN!!!

legg24 wrote:
I'm a power user in sales on the road all day and it seems EVERY smart phone i get forgets about this "feature" ... it's a necessity!!! And no tech support person ever knows the answer because they're techy and barely talk on the phone much less conference!
When i tested it just now (because i've been trying to figure this out for 3 days), instead of pressing Merge Calls, I hit the Back Arrow and was offered 2 options:
1) Return to Call in Progress (YES!!!!)
2) Access dial pad (not sure why I'd want to do this)
Hope this helps!
Maybe to try a different number (i.e. calling the cell phone instead of the office number you called originally)

My iPhone won't connect when apple support calls me

I am trying to contact apple support regarding resetting the answers to my security questions. I submit my date and time I would like to be called and when the time comes I get automated call-back but when it prompts me to press 1 to speak to the representative, it never goes through. The automated message thinks that I don't press anything and I get nowhere. I've made a handful of attempts and each time this is the scenario that plays out.
Any ideas?
Ryan

Hello, 02633.
Thank you for visiting Apple Support Communities.
If your iPhone is disabled, you will need to process the steps in the article below.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Cheers,
Jason H.

Symbian Support 2016 question

Would you have any idea with regards to Nokia’s commitment with the Nokia belle platform? With the recent focus on purely lumia and s40. Will Nokia remain comitted to support symbian until at least 2016 or has that changed as well? And what would be the support that nokia will give to belle?

my understanding is a big yes - so far, that is.
unless we get another burning ecosystems memo that is!
don't get lost in the lumia noise. google about something called as 808 pureview.
belle on 1st gen S^3 fones will have support, is my understanding - so far, that is. infact, new erstwhile N8s, E6s & E7s are sold readymade with belle, i am told.
plus, as always, nokia continues to support a few select OSs like E72, E52 as well with their updates.
so, again, unless some burning memo gets released, all is well until 2016 for belle.
be informed, "symbian" no longer exists. it is only "nokia belle" now.
despite having said all of the above, my E90 DOES NOT have support for updates / firmware reinstallation etc. nevertheless, it runs like a darling for me.
my question to you is, if you buy an old "symbian" device, hoping you don't meddle-fiddle-mess up the system with apps, why would you require any support at all?! them darn things just work like darlings!
cheers.
desperately waiting for an update from "Symbian Belle 111.030.0609" to "Nokia Belle" with all the fixes, and without any new tumours!

Would it charge me if apple support called me?

It says to put your number in the box and they will call me. Will it charge me?

If it has been 90 days or less since you purchased this device from an Apple Authorized Retailer, or you have AppleCare (Regular is $69/Plus is $99, and both give you two years of support), then support is free.
If not, then it will cost $19 for troubleshooting assistance, but if it is determined that your problem relates to the hardware of the device, then that amount is not charged.
You can always ask for them to grant a one-time exception, and they may offer free troubleshooting for this single issue.
Of, for totally free troubleshooting, make a reservation at a local Apple Store, use the support article on this website, or post your technical question on this forum.

Support call question

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