Support communities

Question

I notice the support community is a place where people to bring their problems and complain.  Other people give them affirmation by sharing similar problems.  There are even people that offer advice and "home baked" solutions.  This is fine if you want grief counseling, but what if you want an actual fix for your problem?  Is there somewhere you can go to talk to an engineer or software expert to find real solutions?

Answer 1

I think perhaps you've gotten a skewed viewpoint about these forums and are doing a disservice to the many people who try to help here. Yes, there are complaints and inexpert advice, but there are many users who participate here with years of professional experience, often much more than the technicians who man Apple's Genius Bars and support phone lines have,  who offer "real solutions" based on solid knowledge and testing, advice which is far from being "home baked".
If you look at the number of points someone here has, that's a guide since points can only be awarded by a user who has been given an answer that helped and has marked that answer as such. To be fair and avoid appearing self-aggrandizing, points aren't a complete indication as to the value of a reply. Many users with few points, having just started participating or doing so only occasionally, offer quite valid and useful advice and not all replies given by someone with many points are correct. The same can be said of support professionals, though.
If, however, you don't feel that you can trust the advice given here, you are free to make an appointment at an Apple Store, call Apple Support. or find a third party service center, VAR or consultant.
Regards.
Message was edited by: varjak paw