Support Contract wref to sales order-how to get serial number

Question

Hi Experts,
Below is the scenario
Step 1:I sell product[supplied by thirdparty] in sales order  123456
Material number     Description      Qty
material-0001         Printer             2
Step 2:While purchase it from 3rd party it will be having serial number which can be entered manually while doing goods receipt. Eg:
Material number        Description    Qty      Serial number
Material-001              Printer           1         PS-10001  
Material-001              Printer           1         PS-10002
Step 3: Now I create a support contract with reference to the sales order 123456 for the sold printers.Here I need to capture the serial numbers of both printers, so that when customer complaints, the item can be identified.
How can we achieve this in the contract?
Waiting for a quick reply
Thanks
Banu

Answer 1

Hi Banu,
1. Create a Contract with Service product.
a. Create a Service material in MM01, with material type DIEN
b. Create a General Task list master (Tcode - IA05).
c. Attach this Task list with the Service material using OISD Tcode (set the reference object Equipment - if your equipment and serial number are same) -->(Service Product)
2.Attach the Technical objects (Equipment Number or Material number + Serial Number) to the line item service product.Maintain the contract data like price, start and end date.
3. Create a Sales order VA01, with reference to the Contract document
a. Configure this sales document type, material type to determine the Item category TAD
b. Let this Item category has the Requirement type SERA (maintain Service order type in requirement class(230 as default)
4. System will ask you the equipment number to create a Service order.
5. Enter the Equipment number,
  System will ask you to select the Operations from the task list that has been attached with the Service product in step 1.c
6. Save the sales order and open in Change mode.
7. In Scheduled lines tab, you can find a "Service order button". Click on the button, will show the service order for the given Equipment number in display mode.
You can edit the Service order IW32, and confirm the operations and issue materials to capture the actual cost and settle to the Sales order.
Hope this would help.
Regards,
Babu.K