Support desk in solution manager 4.0,

Hi,
Trying to configure the support desk in solution manager 4.0,Can anybody suggests which is the good document to start with.
Thanks & Regards,
Sreekala

Dear Dolores,
I got the following error, I have followed 691303. I have also checked the note 618280. but this error is not going.
Error in resolution of rule 'AC13200137' for step '1'
Message no. WL423
Diagnosis
The function module for rule 'AC13200137' initialized an exception and returned a message ("MESSAGE ... [RAISING ...]").
System Response
If the message is of type 'A', 'E' or ' ', the confirmation of the current work item is recorded and the work procedure set to error status.
In all other cases, the message is logged as a warning and the work procedure continues.
Pls help me ASAP
Regards
Sreekala

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How we can create new entries for ' Support Team ' in solution manager Service desk . Please provide me your great suggestions , thanks
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Hello Vivek,
I am assuming that you have created BP for users. In this case right click on position assign Owner(Business partner).
user under that BP is automatically recognized.
If you not created BP then you have to activate the integration between business partners and employees by setting the switch HRALX/PBPON to 'ON'
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also read the blog in my previous post.
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Dear All:
I need a guilde or document can show me how to configure the service desk in solution manager ...like how to set up a support team and how to send the sopport mesage to SAP and role setting
thanks
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Jack Lee

Dear Expert:
I tried to finished these document below:
Service Desk: Support team determination
/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination
Service Desk Implementation Guide
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
but I found out that there were something different with my solution manager,
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Hi All,
We have 3 requirements while configuring service desk in solution manager:
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3) Is there any possibility that we can make some question necessary while user is raising very high priority message from satellite system e.g: when we raise Very high priority message on service market place, we need to answer few mandatory questions ?
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Hi Rama,
I Need to configure the feature to generate a ticket to SAP directly in VERY HIGH priority.
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I get an error when try to submitting a message to solution manager via portal. Can anyone explain why this error occur.
An exception occurred while processing a request for :
iView : pcd:portal_content/com.bc.SuperRoles/com.bc.role.solutionmanager/com.bc.rolefolder/com.bc.iview.solman
Component Name : com.sap.portal.epsolman.EPSolman
The exception was logged. Inform your system administrator..
Exception id: 12:56_22/03/05_0012
See the details for the exception ID in the log file

Hi Ramesh. We are facing the same problems at a customer. Did you ever get an answer to your problem:
Error submitting a support message to Solution Manager
Posted: Mar 22, 2005 1:59 PM Reply E-mail this post
I get an error when try to submitting a message to solution manager via portal. Can anyone explain why this error occur.
An exception occurred while processing a request for :
iView : pcd:portal_content/com.bc.SuperRoles/com.bc.role.solutionmanager/com.bc.rolefolder/com.bc.iview.solman
Component Name : com.sap.portal.epsolman.EPSolman
The exception was logged. Inform your system administrator..
Exception id: 12:56_22/03/05_0012
See the details for the exception ID in the log file
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Please check: http://service.sap.com/solutionmanager -> SAP Solution Manager in Detail -> Maintenance Optimizer -> Links and Downloads.
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Hi,
1. You will have to implement MO (Maintenance Optimizer) in SOLMAN.
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Hello,
Can you please tell me the basic and easy steps for creating Support Messages in Solution manager.
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http://help.sap.com/saphelp_sm32/helpdata/en/29/fc811d62c24906b71f395ec8558cd7/content.htm
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Hello Prashanth,
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http://help.sap.com/saphelp_sm40/helpdata/en/f9/35023b6b33162ee10000000a11402f/content.htm
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https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/5d29d690-0201-0010-2f9f-a0f957dee385
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Hi Meijn,
Already solved? If no, check the following customizing.
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Charan

Check if the below linnk can help you....
Mail to Support Team During the creation of Support Message
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Br,
Sri
Award points for helpful answers

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I want to know that what Role should i give to this user 'A' so that he is able to access ONLY the messages that he created i.e. "Reported by" field showing user 'A'; and is able to view and edit them.
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Feel free to revert back.
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Ragu
ERP,
Suzlon Energy Limted, Pune
Extn: 2638
+919370675797
I have no limits for others sky is only a reason

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hi all
plz tell me how to configure service desk on sol 4.0
The available guides for 3.2 is not helping for 4..
plz tell me from wer i can get a proper guide ...
Thank you

Hi,
Congrats that you are into Solman 4.0 We have got Hardship ahead.
As first thing you need to <b>Define Service Desk Destination in the Solution Manager</b>.
then define number range for message types.
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Hope this will help you.
Feel free to revert back i hope i can help you.
--Ragu

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I have a query, when I am going to select patches through maintenance optimizer for solution manager I can see the source and target stack level at SMP and when I am putting the source stack(17) and the target stack as latest, solution manager 7.0 EHP 1-23 and going further for download it shows the support packs corresponding to release 701 but not to 700, as my current support pack level for solman is 16(release 700) and I can see there are support pack level up to 21 for release 700, I am confused why it is not taking account the remaining patches for 700 or can I switch directly to 701 and apply the support packs corresponding to release 701.
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Mridul

Dear Mirdul,
Check SAP note 1169247. In which it is mentioned that:
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Edited by: Sunny Pahuja on May 13, 2010 6:10 PM

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1 ETP111 exit code : "12"
1 ETP199 ######################################

Support desk in solution manager 4.0,

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