Support Desk Integration with Enterprise Portal

Hi Experts,
We have a scenario to Implement Service desk with portal.
can any buddy tell me the procedure to achieve this scenario.
thanks in advance.
BK

Hi
Are you taking about web based service desk
this is standard called workcenters in solution manager
https://websmp210.sap-ag.de/~sapdownload/011000358700000776062009E/Howto_ServiceDesk.pdf
https://websmp210.sap-ag.de/~sapdownload/011000358700000150572007E/How_to_use_IC_WebClient.pdf
Regards
Prakhar

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Process flow - Active Directory integration with Enterprise Portal

Hi
I have seen number of documents/forum discussions on integrating Microsoft Active Directory (LDAP) with Enterprise Portal, but unable to find out the process flow for achieving the same.
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I intend to proceed as below for integrating with Active Directory and integrate with Windows authentication:
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http://help.sap.com/saphelp_erp2004/helpdata/en/cc/cdd93f130f9115e10000000a155106/frameset.htm
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Should I configure Data Sources & LDAP Server here as I have already configured these using J2EE Config tool (point no.1).
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I hope the above will enable me to logon to Portal without supplying username and password once you are logged on to the PC using your Windows user name and password.
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Hi Chandau,
you wanted that some users are not taken into account by the User Management Engine (UME).
This behavior can be established by specifying the
ume.ldap.negative_user_filter property for the LDAP data sources in the data source configuration file. Using this property one can define that all users and accounts that
match the defined conditions are filtered out by the UME API.
A detailed documentation can be found in the SAP Online Help:
http://help.sap.com/saphelp_nw04/helpdata/en/9a/f43541b9cc4c0de10000000a1550b0/
content.htm
In the following example of a data source configuration file for Microsoft Active Directory
Server the attribute userPrincipalName is used as Logon ID of a portal user id (j_user).
Here the user accounts that have one of the following Logon IDs (index_service,
notificator_service and cmadmin_service ) are filtered out.
<dataSources>
</dataSource>
<dataSource id="CORP_LDAP">
<privateSection>
<ume.ldap.negative_user_filter>
userPrincipalName=[index_service,notificator_service,cmadmin_service]
</ume.ldap.negative_user_filter>
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Hi Gurus,
I want to display the report from Cognos System, but i want to take up the Snapshot of the report in backend and while in displaying in Portal an image of the particular report should be displayed, what's the report running.
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Best Regards
Ganesh

Hi Ram,
One of the ways to do it is described in the following blog:
https://www.sdn.sap.com/sdn/weblogs.sdn?blog=/pub/wlg/1334 [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken]
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Sridhar

Integration of BO reports with Enterprise portal

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SAP BW Bex 7.3 Queries not working with Enterprise Portal (EP) 7.3 ABAP stack only

SAP BW Bex 7.3 Queries not working with Enterprise Portal (EP) 7.3 ABAP Stack
Dear Portal Gurus,
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Hi Michael,
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Service desk integration with 3rd party tool

Hi all,
I've problems understanding the setup of connecting a 3rd party service desk tool with solman itsm.
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The webservice then will be called by the 3rd party tool with corresponding data.
However, according to spro I need to define a value mapping for incoming/outgoing calls.
I do not understand this mapping... the WSDL of webservice ICT_SERVICE_DESK_API contains lots of fields, but in spro -> value mapping I can only define the following fields (which are hard coded in type pool AIICT):
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SAPComponent
SAPDatabase
SAPFrontend
SAPIncidentID
SAPIncidentStatus
SAPInstNo
SAPOperatingSystem
SAPSoftwareComponent
SAPSoftwareComponentPatch
SAPSoftwareComponentRelease
SAPSubject
SAPSystemClient
SAPSystemID
SAPSystemType
SAPUserStatus
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Will the interface parameters mapped to these ones?
For what purpose do I need to maintain the value mapping?
Can you give me a hint?
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can you please check the WIKI Solution manager Service Desk Integration with third party service desk - SAP Solution Manager - Security and Authorizat…

OAM 11g is supporting direct integration with E Business ??

Hi All,
Is OAM 11g supporting Direct integration with E Business suite instead of going through the OSSO ??
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Duplicate thread (please post only once).
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Re: Integrating E-Business suite with OAM 11g

BOXI 3.0 integration with SAP Portal

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May I know how to integrate BOXI 3.0 reports with SAP portal 7.0/7.1?
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Hi,
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Configure BO with SAP Portal
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I am also looking for a more detailed "Guide" of sorts for the integration.
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Integrating Oracle 10GAS with Enterprise Portal

Has anyone ever hooked up Oracle 10GAS to the Enterprise Portal as a portlet?
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Please email me directly if you are interested in participation.
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[email protected]
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Atlantic Oracle Training Conference
Leveraging Your Oracle Investment
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George Washington University
Cafritz Conference Center
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Workflow integration with Web/Portal

Hi All,
I have been working on workflow front but only limited to R/3 front.
Can anyone guide me as to steps involved for making worklfow capable of executing from Web or portal?
Also would like to know what all things I should start to learn in order that I will be able to comfortably develop a small workflow scenario which can be executed from portal.
e.g. I have heared about transactions SWFVISU,WF_EXTSRV QISRSCENARIO etc at various places. But wanted to know step by step approach (i.e whether I should look for SWFVISU first then WF_EXTSRV what are they exactly used for)and information about all the involved activities.
Your any help is appriciated.

Hi Akshay,
Coming to workflows that are executable in Enterprise Portal - Universal WorkList...
-> Workitem calling a BSP Application.
-> Workitem calling WD Application.
I worked much on the second front, so lemme explain you something which I know. Instead of calling R/3 Based Form / Transaction as a workitem, you can call an Adobe Interactive Form / Webdnypro Application.The link between the Standard task and Webdnypro Application is done in SWFVISU Transaction.
In the similar way, the ESS-Leave Service is also integrated(Leave Workitem calls the Leave WD Application). Please refer WS12300111 template to get a fair idea.(Refer Leave Service Customizing in this link ... http://help.sap.com/saphelp_erp2004/helpdata/en/e6/ecec4082008631e10000000a1550b0/frameset.htm )
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This ISR/PCR Framework involves Creation of Scenarios(in QISRSCENARIO txn),Development of Adobe Forms for the respective scenarios(in SFP txn.),related Workflow development and EP Content Development(IViews that call IsrForm,IsrFormApprove Standard WD Applications) to deploy these Forms in Enterprise Portal.
Also refer this link for more info on ISR/PCR
https://websmp201.sap-ag.de/isr
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https://websmp201.sap-ag.de/adobe
https://www.sdn.sap.com/irj/sdn?rid=/webcontent/uuid/21e4975d-0501-0010-1db9-8c45d832670a [original link is broken]
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For getting some idea about these ISR/PCR Based workflows, you can refer standard Workflows - WS50000041 / WS50000031.
And another way of developing the EP Based workflows are...
Integrate the Custom WD Applications in our Workflows. I mean, the Custom WD Application that are developed using Java WD or ABAP WD are linked to a standard task using the SWFVISU Transaction.
Coming to the BSP based stuff, we use WF_EXTSRV transaction to create a new Standard Task that calls the BSP Application(with all the required Import/Export Application Parameters).
The UNIVERSAL WORKLIST in your Enterprise Portal must be configured in prior.
I hope this information must be useful...
Regards,
Raja Sekhar
Message was edited by: Raja Sekhar

ERECRUIT 606 integration with SAP Portal 7.31 - what to take in mind?

We are right nopw approaching to integrate on our project ERECRUIT with SAP Portal and I like ask you for advices what we have to take in mind doing this. What time it may take to have that integrated? We have recommendations from consultants but since ERECRUIT implementation are still no commodity's I’d like to double check this and to share experiences.
Below you will find the description:
E-Recruiting Standalone” – only ERECRUIT on NW with ALE integration with SAP HCM
Core Recruitment Processes' + 'BP MSS 1.51
SAP ERECRUIT 606
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HCM_ERC_CI_2
HCM_ERC_CI_3
HCM_ERC_CI_4
HCM_ERC_SES_1
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BF to be activated (soon):
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SAP NetWeaver Interactive Forms by Adobe / Adobe Document Services.
SAP PI 7.31
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Is the system being used internally only or do you plan to expose it to the Internet? Based on my past experience I would focus on architecture design, security including vulnerability scanning, performance, interoperability (especially different browsers and browser versions) and usability (neither the BSP nor the WDA UI is that user friendly). Of course if the system is used only internally, the involved effort is smaller.

Urgent !!! - 'Advance with Dialog' option with Enterprise Portal - Reg

Hi Gurus,
I have the following requirement. My system is Ecc 6.0 When the user rejects an expenses report, he/she needs to put the comments for which i have a custom method to pop-up a box for entering the comments. I have this task with 'Advance with Dialog' option. This works fine. But, when the workitem is executed through Enterprise Portal, the 'Advance with Dialog' option is not working and the user is receiving a separate witem(after refreshing his UWL) for this task. This is not what i want.
Can anybody tell me how to do it, IF it is POSSIBLE.
I went through SDN and found Raja sekhar's blog below where it was told this option is not available as in Dec, 2005.
I was just wondering if anybody can tell if this option still doesn't work in E.P ?
If not, can you tell me anyother way to get this functionality work. I need some pop-up for entering the reasons for rejection.
See below for the blog that i referred to :
Advance with Dialog - is not working in E.P.
As this is very urgent, your immediate response is highly appreciated and rewarded.
Thanks in advance,
venu

Hi Venu,
the later versions UWL supports a property called UserDecisionNote for the UserDecisionHandler action: http://help.sap.com/saphelp_nw2004s/helpdata/en/7a/df014b037141ca9afc6433ed42b519/frameset.htm
With this functionality, you can achieve what you need (= UWL asks for the rejection reason immediately after clicking on Reject).
Hope this helps,
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SOA 11g Worklist Apps Customisation and Integration with Plumtree Portal

Hi,
We want to migrate an existing application build using SOA Suite 10.1.3.3 to 11.1.1.2.0.
In the 10g application the worklist application was customised and the customised apps was linked as a remote portlet in BEA Plumtree Portal.
1)In 10g the worklist application source code is available (\SOA_Oracle_Home\bpel\samples\hw\worklistapp) for customisation but is that possible for 11g ?
(The location of the default deployed worklist apps in 11g is /../mdw_home/user_projects/domains/soa_domain/servers/soa_server1/tmp/_WL_user/worklistapp).
Can we take the source code and customize in jdev and deploy under a different contextname in 11g??
3)Our existing 10g worklist was customised a bit in terms of look and feel and for some custom authentication and it was deployed in the 10g SOA Server.
A sample jsp application was created and the login page of the custom worklist apps was linked in a inframe so that it works when integrated with the Plumtree portal as a remote portlet. And this worked perfectly in 10.1.3.3 SOA Suite.
However the 11g SOA worklist login when tagged in a jsp as an inframe in plumtree portal is giving a warning message
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changing the web.xml for the worklist can help.
Can anyone please let us know on the same as this appeas an unsupported one.
Regards
Ashif

Hi,
Can you check the log file.u are getting any error.can you check wf_error table also u are getting any error.
Can you check consumer in AQ tables.
Thanks,
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Rowlevel secuirty in Crystal reports when integrated in Enterprise portal

I have a very simple crystal report which is developed against ECC data using the Open Sql Driver.
Do I have to included some kind of code/logic in the report design for the SAP row-level security that already exists on SAP server to pass to the Crystal reports when report is run from the portal.
Please suggest me the possible solution for this.?

Ingo,
Your input previously was very helpful.
I do have one more question for you.
If a Crystal report is designed using Open Sql Driver against ECC tables and this report is published on to BO Enterprise and both the BO and the SAP Enterprise Portal are both integrated, row level security is also implemented on SAP server.
Now, when SAP user logs into the SAP Enterprise Portal and try to run this crystal report will then the user receive a database logon pop window to enter the client#, SAP login ID and Pwd like we receive it in the Crystal Designer?
If Yes, I believe there is nothing to be taken care of at the Crystal designer level to include some kind of Special fields like CurrentCEUserID and so. In this case the data fetched on to the report already includes Users row level security.
If No, how to configure crystal reports to pull data based on the user and user's role....what kind of special fields have to be included in the record selection or in the data base pop window of the report...?
Please provide your inputs...
Madhu

Support Desk Integration with Enterprise Portal

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