Support dont answer pho

Are you guys not answering tech support phones? i've been on the phone going on 2 /2 hours now.. it keeps ringing and ringing... Is the one person that is in your office gone to lunch or just too busy with all the calls hes got? Just curious.. trying to get li've tech support on a SB card and I really hate posting problems in a forums and since you offered that type of service of a phone call I figured I would excercise that right before I return my card and go with another product altogether

fataldelay,
I just tried calling the support number, 405-742-6622 and after prompting (I chose - for MP3 support, our busiest queue at the moment) and was immediately routed to the queue and listening to the hold music.
Can you tell me about what time you called, and which options you chose so that I can notify the proper people to look into this? This should not be happening at all.
Daniel

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