Support for OOB BI apps

We are looking for scenerios that arise during support and best practices that various sites use for BI Apps implementations. For example, if a session abends due to data quality, would you typically modify the OOB to increase the error count, or make a copy of the session/maps and execute external to DAC and mark the task complete in DAC? What about duplicate records??? Any other types of abends people can speak for?

Data Quality issues are one on the most troubling issues that face DW efforts. The DAC and Informatica tools do not provide an out of the box way to remedy DQ issues. It is imperative that you remedy DQ issues before they get into your DW. You will constantly face problems if you do not address them. Often it is not possible to simply increase error counts to avoid issues. If you have records with duplicated values that constitute an index you will never get past it.

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Support for Third Party Apps when they take your money and don't respond

Does Blackberry App do anything about third party apps that take your money and then don't give you what you paid for or respond? I paid $4.99 for Jeweled game from getempower, it downloaded and worked a bit, then it said I needed to Register. When I clicked Register, nothing happened, it just said "checking registriation" forever. I clicked on the Support Email provided and it returned an error saying "We get too much spam so you can't email us anymore, so please go to our website for support." So I went to the website www.getempower.com, and got to the Support form and filled it out, and it said "you cannot submit form until you choose the app" but when I tried to choose the app it wouldn't let me. I can't see anywhere else on the web page to contact them. So I paid for the game but it won't let me get to it. I looked at the reviews and it looks like several other people have had this same problem. I guess I thought buying something through App World would be trustworthy - App World, do you stand behind the vendors you allow to sell on your site?

Hi and Welcome to the Community!
Firstly, as a user-to-user community, no one here can answer your question with any level of authority whatsoever. This site is not a channel for any formal communications with RIM. All support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user...and that is the required path for formal support for issues such as yours (including requests for refund, if you choose to go that route). So, your escalation path is not here, in these forums.
But, have you tried removing and resinstalling the app? And/or clearing the AppWorld cache?
Good luck!
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Support for native packaged apps?

Hi,
I'm looking to incorporate some Native Process functionality into my app, which means I'll be deploying EXE, DMG, and possibly RPM version of the application.
Is there anyway that Melrose can facilitate this in it's current state? Looking at the developer panel, it doesn't seem so...

That helps alot, I'll now have to re-think my business model as obviously InMarket is not the place I can be if I want to develop cutting edge AIR applications. I truly appreciate the timeframe though, it gives me some solid info I can plan around.
I'm not sure I agree with the direction entirely, I think the monetization opportunities go down 10-fold by not allowing use of the Native API's in 2.0.
With the native process API's the variety of application's we could build in AIR expanded exponentially, suddenly we can take advantage of thousands of pre-existing native processes to do all kinds of things that AIR can't do natively. The possibilities are endless.
So, while you are focusing on reaching into new markets, you're limiting AIR apps to be simplistic in nature, and quite limited in functionality. Not to mention, it's a poor message to developers: Here's this API we released, but it will be 18mths+ before we will actually support it in our own storefront.
I'm not really sure what one has to do with the other as well. Mobile/Tabled and TV's will obviously not support Native Process anyways, so I don't see how adding support for native apps in Desktop storefronts, should really affect the partnerships / development of these other storefronts.
It seems you guys are overthinking things. Start with getting the simple/basic stuff working properly, then you can conquer the world

Cisco support for third-party apps on SRE?

Hi - I am thinking about running some third-party unified communications apps under VMWare ESXi5 on a Cisco SRE 900 module. According to the Cisco docs, third-party apps are supported on these modules (see table below) but the app in question is NOT on Cisco's list below.
http://www.cisco.com/en/US/prod/collateral/modules/ps10598/data_sheet_c78-553913.html
Some questions:
1. As long as the third-party app is capable of running under VMWare/VSphere ESXi5, is there anything on the SRE that would prevent you from running this third-party app even though it's not on Cisco's list?
2. What is Cisco's policy on the use of third-party apps that are not on their list? For example, will they take a support call on the SRE running a non-listed app (I am not expecting them to help me with the app but I don't want to void any sort of support contract through the use of a third-party app not on their list).
Thanks !

As long as 3rd party app is capable of running on ESXi 5 it would run on SRE hardware. Cisco doesn't prevent these apps from running even if they are competitive. From a support perspective Cisco TAC will not take any support calls for these applications nor would know how to redirect the call to these 3rd party partners. Cisco TAC will only support SRE and ESXi related issues.

Looking for an api to provide timing support for a music app

Hey folks, new member says Hi !
I was wondering if this would fit better here or in the multimedia section, but here goes :
I've been thinking about some music sequencing ideas that I'd like to implement in ruby.
However, the language has poor runtime performance and won't cut it if it has to handle the timing-critical processing.
So I was wondering if I could possibly design it in a way that would rely on a lower level api to provide clock info.
I've read a bit about jack, and at first glance, it seems reasonable to think that I could develop my application model in ruby and have it register as a jack client (provided I manage to make a proper bridge for it), to fire up events in a timely manner. Same with alsa, which seems to have a special timer api.
But I'm new to this (even linux itself), so it's a lot of info to get one's head around.
I'd love to hear from some people who've had experience developing with these sort of musical/osc/midi apis, and maybe could give some insights regarding whether this is doable, and maybe some pointers on what to investigate.
cheers !

I'm not sure I completely follow you with the "privilege".
To answer your question, yes, you may enhance behaviour of standard services such as CHECKIN_UNIVERSAL via so called "filters". Filters are Java pieces of code, that might be hooked to "filter events" such as validateCheckinData. When a service is being processed, the filter code is triggered on that event automatically.
However, the checkin services already contain a security check (it calls a Java method from the standard code), and it will do checks like "can this user check in a document with such a security group?" or "does this folder exist?", no extra code needed. So, I'm not sure what your enhancement would do additional.

NO Live traffic support for N9 Drive app

my N9 doesn't have live traffic report - don't understand why (my N8 had this months ago)

Just because the MeeGo development team got shown the door this doesn't mean that "Live Traffic" is unavailable, but it does need to be switched ON if user not averse to a bit of Linux programming, although easier methods to be found over at talk.maemo.org
Happy to have helped forum in a small way with a Support Ratio = 37.0

Netflix and lack of support for iPhone

Is it just me? I've been trying to stream a movie via netflix on the iPhone 4, however, every time it starts saying Loading Movie... it sort of "crashes" back to the video selection screen. Of course my first thought is to search every support and search engine known to man but that yielded no results. Netflix has no support for the iPhone app on their website at all, why release something when there's no support, isn't that called a beta? Please help if anybody has experienced this problem. Thank you in advance.

I have the same exact problem on my iPod Touch 3rd gen 32GB. On my iPhone 3GS however on the same wifi network everything works fine.
When the iPod Touch first boots up I get the Alert: "Cannot reach netflix.com. Please try again later." (subsequent times, this error is not shown, but the movies still do not play) Pressing ok continues to launch Netflix and shows movie "Like"s and selecting Instant Queue menu has no problem showing my own Instant Queue. The problem occurs when you attempt to Play a movie. Pressing Play results in a message "loading...", then for a brief second the Netflix landscape red screen appears and returns back to where I pressed the Play button.
Tried updating to 4.1 and tried reinstalling Netflix without any luck.

Support for JavaIDL

Hi,
I just wanted to confirm that support for javaIdl still exists post 8.1 SP3.
I saw in the manuals that support for the sample apps (e.g., iiop.ejb.entity.cppclient) is listed as "Not supported for WebLogic 8.1 SP3 and higher". Also, the examples are completely missing from 9.0
I take this to mean that support for the examples is discontinued, not that the capability to generate IDL from an EJB is gone.
Btw - are there any known issues with Orbix 2000 (c++) and WLS 8.1 (and higher) in this area (forget above OBV types).
thanks,
mike

claudia_0080 wrote:
does not work
But it does.
Your three word response lacks any clue to any error or issue you encounted, let along a civil thank you.
We're willing to help, but you need to cooperate.
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HT204266 My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

OK, as always I waited before downloading a new OS and I sure glad I did. On the APP store I sorted comments by most critical...and WHOA...what is Apple doing? No support for Logic 9, MS Office? Is Apple only trying to reach the iphone/iTouch crowd? HELP!

OK, as always I waited before downloading a new OS and I'm sure glad I did. On the APP store I sorted comments by most critical...and WHOA...what is Apple doing? No support for Logic 9, MS Office? Is Apple only trying to reach the iphone/iTouch crowd? HELP! I was going to buy a new Mac pro & two 27" monitors but until I see some real problem addressing by Apple...I'll keep what I have and see how everything pans out. If anyone has any comments to ally my fears, I welcome them. I've been a devoted Mac user since 1993. 7500; G4; G5; and my latest Mac Pro...Where do I go? Again...HELP!

Hi there,
If you look through ALL the reviews, they are mainly good. I feel that Lion is an excellent upgrade, although not essential.
There have been some issues with MS Office, but right now, it is up to Microsoft to issue a Lion compatible update, which will come in time. Saying this, MS Office has been working fine on my mac, it seems to be an isolated issue.
Logic 9 seems like a strange issue. Again, an update looks to be coming soon, with Lion support.
I do not feel that apple only focusing on the iPhone and iPad user base. There are many features carried along, but the machine can still be used for pro tools and use just as well. It still is a fantastic, reliable, fast, easy to use OS, which I have had very few problems with. Some additions you may not use, but they don't get in the way. You will love the new Exposé, Mission Control, as it is great for pro users who have many windows open at once, and the new spaces. You may however, never use Launchpad, but you don't have to, just drag it away from the dock!
I really reccomend buying a mac with Lion, although if you are worried about bugs, wait a few months for the issues to be ironed out, and updates to be given. Because the update is so very cheap, I really think you can hardly go wrong. Try it out with your current mac, and if you like it, go ahead and buy your new ones.
Lion is fantastic, albeit maybe rushed.
Any other queries, just ask,
Nathan

Can you drop iOS 4 support for an app already in the App Store? What iOS version is good to target?

Now that AIR supports the MinimumOSVersion key, apps can set a specific minium version they will support. It wasn't available before, so it ended up in the app store with the default of 4.0.
Any device that AIR supported had to have ARMv7 anyways and I believe all ARMv7 iOS devices can update to at least 5.1.1, so would it be an issue with apple to drop iOS 4 support? Any device that could get the app before can upgrade to iOS 5+ for free to support it.
Only a small portion of people are still running iOS 4, and I get the feeling that most of those are folks with ancient ARMv6 devices that can't upgrade past iOS 4 and could never use the app anyways due to ARMv6. So why bother with testing for iOS 4 and possibly having to give iOS 4 related tech support?
If supporting 5+, is it a good idea to target 5.0 or 5.0.1 or 5.1 or 5.1.1 or what?

Any of the non-user generated resources is in the tmp or Cache folders (which are not backed up) on mine, so that shouldn't be an issue in my case.
I looked at the wiki for iOS 5 and i didn't see any developer-related features other than that 'do not back up' thing that were added between sub-versions of iOS 5, so maybe I should target 5.0?
I'm still wondering, how do you handle dropping older versions of iOS? Surly developers can't be expected to maintain support for discontinued versions of iOS forever just because their app has been around for awhile? Apps eventually need to advance and use new OS features and require performance of current devices. Just set the MinimumOSVersion key to 5.0 or whatever and that's it?

TS1277 I am trying to purchase extra lives for a game app and a message pops up saying 'your purchase cannot be completed' go to a website for support???

I have tried to purchase more lives for a game app. It asks me for my password - I enter - it returns saying the purchase could not be completed - go to www.ipad support - How do I correct this?

You need to contact Support
http://www.apple.com/support/itunes/contact/

HT4009 After it says confirm your in app purchase it keeps on saying contact iTunes support for assistance what do I do

I go to download an in app purchase and after I select buy it always tells me to contact apple support for information what do I do

Don't know why it won't work if clicked on. Type it in. It works. Or try this:
https://expresslane.apple.com/GetproductgroupList.action

The "support" for app store (and itunes) is utter crap?

When I try to guy anything from the app store, I get a message telling me to complete the purchase through itunes support. there is no itunes support, and the link to this support forum from mac appstore support is broken. ***? I can download the software from pirate bay for free in 5 min, but there's no official way to get app store support from apple? I submitted an email and got a reply saying I'd get a reply in 24 hours. I wonder how long amazon would be in business if they had 24 hour delayed email sales support for the things they sell. What decade is this?
There is no error, but the way, just a friendly message telling me to use itunes support to complete the purchase, and itunes support tells me I can't get itunes support and suggested I send an email.
Wow. This is such a stark difference from the support I used to be able to get when Apple sold software in their stores.
This is obviously more of a rant than a question, but I am curious if anybody else can actually get sales support for items they are trying to buy from the app store, or if everybody is as ****** as I am.

Interesting speculation. Not really the subject matter though, but FWIW, I don't use a bank card, I use paypal, and after this occurred, I went into itunes and made sure i could still buy things, so I bought an audio book. I then weint into paypal and made sure nothing there was obviously broken, and there wasn't anything I could see that was.
The problem I have is not that app store doesn't work (although, that's *a* problem), but the real issue is that *app store support* is broken. Or rather, it does't exist.
This is the new customer experience for all apple software, and rumor has is, hardware too (one day). This is so far below average that it really makes me wonder what the helll is going on at apple these days.

Evernote, kakaotalk, and many other apps NOT supported for bb10??

is it just me or are there others who run into 'not supported' when trying to download app?
my q10 allows me to add Evernote account but when i search for the actual app in the bbWorld, it does not exist. When trying to download from Evernote website, it takes me to bbworld only to let me know that it's not yet supported.
very frustrating...

Correct.
The full Evernote application will be availble with OS 10.2, hopefully witin a six weeks.
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Support for OOB BI apps

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