Support for setting up Paid book account ibook author

I want to set up a pid book account for ibook author. did get a US EIN (I am German), got meanwhile an ISBN, and filled the form for a paid book account some 6-8 weeks ago. No response at all ydet from apple. I thenwanted to set up another account with another ID (as I am thinking my first try went into a black hole) - but then the syygtem said then my EIN was already used by another user.
The Genius bar in my apple strore could nto help, and the support from itunes neither.
Does anybody can give a hint whom to ask in Apple what happened?
Harald

Check your spam folder for message from Apple with the address [email protected] That's the From: address they use for correspondence regarding your iTunes Connect account.
Michi.

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Do I have to have a Website URL to publish a paid book using ibooks author?

Is it required to have a website url to publish a paid book using ibooks author?

A "website" can be very easily created and at no cost.
I suggest Facebook can cater for "feedback" and "product support" although Wordpress and other similar blog sites offer a free service which is suffiecient for the purpose and a free /default page template makes it fairly easy for anybody without knowledge of HTML or CSS - to create a page and learn to add in much more.
The URL, if you did not know is the address line ie http://www.apple.com/

US EIN Number for Paid Book Account

I should have known better than to go down this path!
Although I basically started doing the free books and due to what I perceive as tax issues possibly with three countries, I had no intentions of getting a paid books account.... until last week after going through the US Tax ID thread.
A problem on the forum is that many people ask for solutions - get them and dont give any feedback which would help others following their path.
So I decided to apply for an EIN.
Dreading being put on hold for an extended period as one poster suffered and musty have had a large bill for the international call - I used a Phone card
( normally used for contacting family back in the UK) and set about the task.
I called at 8.30am Sydney time ( I think 5.30pm est USA time) Nobody mentioned the usual "select 1 for...select 2 for..." which took about 1 minute.
a redirect got me to the right place and a very helpful, polite agent/operator or whatever title the tax guys have, asked, after I mentioned an EIN was required- if I had a filled in SS-4 - YES.. it does make it easier to get through the routine. ( download the PDF, print it off and fill it in before you 'phone)
As per all the others, within 10 -12 minutes I was given an EIN number. The blurb will follow by post eventually.
So painless and no heartache there....and the cost using the phone card ( CardCost was AU$10) the call cost- AU$0.20c!
Now its dealing with Apple!
For those with a Free Book account thinking about getting a Paid Book account... you will need to open a new Apple I.D., which is non negotiable!
I decided on on a new ID name and opened a new email address.
Went through the iTunesstore "create ID" process - which hiccuped - I went away for an hour so and on return tried again.. maybe Apple had not updated things so fast .. but now a new ID application went through OK with the usual existing information plus the new email and ID name.
Next come the questionnaire re your "stock" of ePubs, PDFs for converting and digital rights.
I have 12 books which were in the free books - now withdrawn
Ignore the top line ooptions to name titles and its seems pointless to me asking what you have ready.. because any author could go on to create 1000 books!
You are required to have a website - not a problem for me cos that's my "hobby"! Others may have a sinking feeling seeing this requirement.
Don't panic.. its about support.
Typical Apple they simply adjust a few bits from something they already have.. and while I understand "apps" need a support contact - I fail to see why an e-mail address is not enough ( for apps) and to me its a complete waste of time ( and money for some) to require a website.
Afterall anybody with a buying a book which has been reviewed and approved - may only want to e-mail a "well done"... any problems on the iPad are surely for Apple support to deal with!
Anyway... for those in a panic, as KT pointed out recently.. Facebook ( ugh) should be a suitable vehicle to offer a point of contact and support.
The more adventurious can look at Wordpress and othe similar " blog" sites... or make people like me happy and purchase a website.
Thas about it - I have now submitted the application and assume Apple will reply after they have confirned the EIN.
I think a lot of people start into these applications - pre-programmed to expect Apple to make it dificult and while we understand chating across the world online or buy boots from New York and top hats from Hong Kong... most people have a dread of tax offices in their own city let alone on the other side of the planet.
patience and bit of pre planning and preparation make it easy.

It took about a week for me. Make sure your email software doesn't treat mail from [email protected] as junk.
Michi.

Terms to be agreed when creating a Paid Books Account and submitting an iBook to the iBookstore

Hi there everyone
I'm advising a client on the range of terms to be agreed when its creates an iBook using iBooks Author and then submits the iBook for publication on the iBookstore (using a Paid Books Account, not a Free Books Account).
From what I can glean from various sources, it seems the client needs to agree to:
the iBooks Author 2.0 License Agreement, when downloading the iBooks Author app from the AppStore;
the eBook Agency/Commissionaire Distribution Agreement (when creating a Paid Books Account through iTunes Connect); and
the iTunes Connect Terms of Service when downloading iTunes Producer (the separate app through which one publishes an iBook to the iBookStore).
There are two things I'm not sure about though. The reason for my lack of certainty is that I don't have a US Tax ID and so cannot replicate the Paid Books Account sign-up process to the stage where I'd have to agree to the various terms and conditions. My questions, please, are:
Am I correct in thinking that a person is required, when creating a Paid Books Account through iTunes Connect, to agree to the "eBook Agency/Commissionaire Distribution Agreement"?
If so, can anyone email me please ([email protected]) or provide a link to the latest version of the eBook Agency/Commissionaire Distribution Agreement? (I've seen a version online (http://outskirtspress.com/iBookStore_v3.pdf) but don't know whether it's the latest version; I'm thinking it's probably not).
When signing up for a Paid Books Account, is one also required to agree to the "PHG Terms and Conditions" and the "Publisher Program Terms and Conditions" that are attached to them, or is that optional?
Many thanks for any help. Much appreciated.
Kind regards
Richard

Any documents/agreements are obtained as part of a contract and not allowed to be distributed in an otherwise uncontrolled manner, which if done, could violate the agreement/contract.
You need to participate in the process to:
1. Access the latest, binding versions of all agreements/contracts
2. Possess a tax id/SSN to sign up.
If you have questions about the process, you should contact Apple directly.
Global Phone Support
We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).
Country
Phone Number
Australia
1300 307 504
Note that this is a low tariff number.
France
0805 540 117
Germany
0800 664 5307
Italy
800 915 902
Netherlands
0800 0201 578
Spain
900 812 687
U.K.
0800 975 0615
U.S.
+1 (877) 206-2092
Toll-free from U.S. and Canada.
Applications:
[email protected]

I want to create a Paid Books Account however, I already have a iTunes store account for creating Apps with complete contracts, tax,

I have created some books using the iBook author and in order to distribute content on the iBookstore I have been told electronically that I need a new Apple ID and password that is different to iTunes store account which I have already activated and completed contracts, tax information and bank information valid until 2013?
I want to create a Paid Books Account using the same email address, tax information and bank information. This has been most frustrating, as I cannot get passed the sign in section and there is no contact person I can speak to. I was of the understanding the iTunes connect account and the Developer programs which I paid good money for is all what I needed to be paid for selling iBooks on the iBookstore???
I only have one email address and wish to also use it for the Paid Books Account. I have books ready to be exported and published.
I am also having trouble locating and downloading iTunes Producer. I understand I need to have the Paid Books Account active to access the iTunes Producer program. Please help.

Did you use an existing Apple ID or create a new one just for paid books sales/distribution?

Has anyone successfully been approved for a Paid Books account?

I submit my completed application for a Paid Books account over 7 business days ago, and I've yet to hear so much as a confirmation of its reciept yet. Judging by the existing conversations in this forum, this is not unusal, it seems.
Thus, my questions is this: has anyone successfully been approved for a Paid Books account? One success story would be enough to inspire some hope while the nail-biting waiting for a response continues.

It took a while to get approved and when I submitted the iBook, it took a while to have the book approved. But today it was approved. They approved the sample and the paid ibook at the same time (eReading: The Best Thing). I submitted them on the same day. It was indeed a nailbiting affair

I applied for a Paid Books account, but did not receive a confirmation email.

I applied for a Paid Books account, but did not receive a confirmation email. Now when I try to log in to upload another book, I get a message that says,
"The iTunes Store account entered has already applied to distribute content on the iBookstore. To continue with this application, you must enter a different iTunes account." How do I even log in to the account that I already applied for???

Did you use an existing Apple ID or create a new one just for paid books sales/distribution?

How to get Apple ID and password that is different to iTunes store account which I have already activated and completed contracts, tax information and bank information I want to create a Paid Books Account use apple ID

I was given this address from the Apple customer support team.
I have an active existing iTunes store account and use the same Apple ID for signing into my iTunes Connect Account that distributes Apps.
I have created some books using the iBook author and in order to distribute content on the iBookstore I have been told electronically that I need a new Apple ID and password that is different to iTunes store account which I have already activated and completed contracts, tax information and bank information valid until 2013?
I want to create a Paid Books Account using the same email address, tax information and bank information. This has been most frustrating, as I cannot get passed the sign in section and there is no contact person I can speak to. I was of the understanding the iTunes connect account and the Developer programs which I paid good money for is all what I needed to be paid for selling iBooks on the iBookstore???
I only have one email address and wish to also use it for the Paid Books Account. I have books ready to be exported and published.
I am also having trouble locating and downloading iTunes Producer. I understand I need to have the Paid Books Account active to access the iTunes Producer program. Please help.
See additional information below:
What device did you use to connect to the store? Mac computer
Which operating system is installed? Mac OS X v10.7.x
What version of iTunes is installed on your computer? iTunes 10.6
Choose the iTunes Store or App Store for your country: Other
Please select your country: Australia

Hi Lrwill,
If the apps that are on your son's iPad were purchased under his Dad's Apple ID, then signing your Apple ID onto the iPad will not help you with updating those apps.
Also, if the iPad was sync'd with his Dad's iTunes library, then hooking it up to your computer/iTunes library, will require you to reset the iPad, and everything that was loaded under the other Library and Apple ID will be wiped out.
Can you provide a little more info about what was set up under which Apple ID and what iTunes library the iPad was sync'd with?
Cheers,
GB

IBooks Author. I am not allowed to sign in with my Apple ID on iTunes Connect when I am trying to publish my book in iBooks Author. I do not understand why because I have fulfilled the first steps creating an account and informed my IRS tax number...

I am not allowed to sign in with my Apple ID on iTunes Connect when I am trying to publish my book in iBooks Author. I do not understand why because I have fulfilled the first steps creating an account and informed my IRS tax number...

The recommendation is always to make another ID for use with a paid books account. And while I can't swear this is at the root of your issue, you should in any case reach out to Apple for assistance on this one, I think.
Account Applications:
[email protected]
Global Phone Support
We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).
Country
Phone Number
Australia
1300 307 504
Note that this is a low tariff number.
France
0805 540 117
Germany
0800 664 5307
Italy
800 915 902
Netherlands
0800 0201 578
Spain
900 812 687
U.K.
0800 975 0615
U.S.
+1 (877) 206-2092
Toll-free from U.S. and Canada.
Good luck

No activation email for iTunes connect "paid" books sign-up

I signed up for my iTunes connect paid books account before Thanksgiving, and I still haven't received my activation email. I contacted customer support, but apparently they are connected only to the iTunes store, and they don't have the tools to check application status. I'm feeling lost here. Any ideas where to turn next?

Hi,
I am surprised you have not recieved a response email, try contacting Apple iBookstore support at 877-206-2092.
I reached out to them and they answered my questions super fast, my paid book has already posted to the iBook store, see below:
https://itunes.apple.com/us/book/the-avocado-tree/id591312339?mt=11

More than one paid books account?

I made a paid books account.
in spite of being 100% shure to have done so, the support said (by e-mail) it is NOT a paid, but a free account. without giving further instruction what to do now. or explaining if the status "free" might be due to the fact that it not "validated" yet.
now I wonder if I should make a new one (with another apple id), just in case the account is really not a paid books one. I ask that to avois further confusion.

You could always create 2 groups in address book, one for business and one for personal. You will then have an "all contacts" list which will have them mixed, but you can also view by group, which will show just business or just personal. When you need to export, just export the business group.

Creating a paid-book account from the UK?

Is it not possible for a UK writer to sell their work on iTunes, as a paid book?
Thanks,
SH

ELS_AU wrote:
Is there any way to open the paid book account without US Tax number?
No, except perhaps by using an aggregator. Nobody here can tell you why Apple has the requirements it does, but there seem to be lots of people who meet them one way or another, and there are always other stores whose products can also be read on iOS devices, such as Kindle, Nook, Kobo, Googlebooks, and Sony, if producing for the iBookstore is too complex.

How can I transition from a free books account to a paid books account?

I created a free books account (based on my existing itunes ID) to post 2 books just to test out the process. Now that I feel like I know what I'm doing, I'd like to update a paid book, but can't figure out how to go about doing it. I created a second Itunes ID to create a paid book account, but then the SSN I used for that account was the same (obviously) as the one I used for the free account and that's where I ran up against a wall. What to do now?
Thanks!

You will need to retain your free books account - its not 'transferable" in any way.
You will need to apply for for a Paid Books account, new "username" email address is required.
You will need to fulfil the requirements in the Contracts and Banking section of your "new account" - you can use the same bank and credit card details and you will to apply to the USA tax office for an EIN.
I used this.
1-267-941-1099 USA IRS Telephone - you may have to change the country code from 1
http://www.irs.gov/pub/irs-pdf/fss4.pdf Its better to download teh PDF, print it off, fill it in and have it with you when you phone the IRS. Try to calculate your call to be 6.30pm East Coast US time - they work till 7pm so at 6.30pm.. it is usually a quiet time and should mean no waiting online for an agent.
https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/wa/bookSignup

How do I add a widget to give a review or star rating for a book at the end of a book in iBooks Author?

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Just supply a link that says 'Review This Book' - use http://itunes.apple.com/linkmaker/ to generate one.

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Support for setting up Paid book account ibook author

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