Support for Third Party Apps when they take your money and don't respond

Does Blackberry App do anything about third party apps that take your money and then don't give you what you paid for or respond?  I paid $4.99 for Jeweled game from getempower, it downloaded and worked a bit, then it said I needed to Register.  When I clicked Register, nothing happened, it just said "checking registriation" forever.  I clicked on the Support Email provided and it returned an error saying "We get too much spam so you can't email us anymore, so please go to our website for support."  So I went to the website www.getempower.com, and got to the Support form and filled it out, and it said "you cannot submit form until you choose the app" but when I tried to choose the app it wouldn't let me.  I can't see anywhere else on the web page to contact them. So I paid for the game but it won't let me get to it.  I looked at the reviews and it looks like several other people have had this same problem.  I guess I thought buying something through App World would be trustworthy - App World, do you stand behind the vendors you allow to sell on your site?

Hi and Welcome to the Community!
Firstly, as a user-to-user community, no one here can answer your question with any level of authority whatsoever. This site is not a channel for any formal communications with RIM. All support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user...and that is the required path for formal support for issues such as yours (including requests for refund, if you choose to go that route). So, your escalation path is not here, in these forums. 
But, have you tried removing and resinstalling the app? And/or clearing the AppWorld cache?
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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