Support for xbox is not working!!!

To whom it may concern,
i own a 360 xbox prior to kinect and has been working fine with all updates for years up to the last 6 months.
i travel between friends house and use the online service to access my account for many years and it has never been a issue till last year when i could not access my account when i return from my friends house. it took 4 days to get back online i used all
the suggestions at the time and contact support but gave up when no help was given. when i decide to turn back on the xbox, just by chance that the online service was back on. for the rest of the year ive continue to have sporadic indicents that seem to have
nothing related to the xbox and figure it was do to the internet connection till now, i have been with out service to my account for a week at my house and i have made several attempts to contact the support service online on my pc as my friends samsung phone.
I also used all the suggestion that have been give by the system as well as the internet which is provided by microsoft via xbox division. still to this day my xbox is not connected to my xbox account.
i feel even though i use an older xbox model(that many of my friends still use and some work fine with the updates and others have switch to PS4 for similar reasons) that the quality and care about a product should still be a concern for the company even
though newer versions come out, especially since tech support is provided. i dont want to say that i dont upgrade but if im getting this kind of service and help now, i feel that if i decide to get the new system i will receive the same support and when do
need the help im not gonna be able to get it.
Untill these issues are resolve i feel that there no reason to renew my account or purchase a new model xbox. As well as tell friends to invest there time in xbox if there just gonna deal with these issues.
thank you for your time, hope that issues will be resolved and that when i ask my friends how the service is hopefully its for the better.

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i am a ceo,and i am moving my entire organization off bb becuase of this.
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i bought an ipad today and i am absolutely blown away by how much better it is in every single way. dozens of bbs are going away now.
slow, no.email, locks up all the time, stand by button restarts tablet, no bridging without total reload on both devices. why would i go through this anymore? it is costing my business a fortune with myself and my people trying to make the playbook work.
we will get ipads and make more money.
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when i did once get a connection through bridge, reply locked up everytime on an email. could not type.

I would like to add my support to this comment.
Strike 1) Bridging a BB 9700 with a PB is flaky at best. Even if you run the very latest software on both, it does not work properly. This is NOT a user issue but a programme/application issue. RIM software running on RIM hardware and O/S and NOT being able to connect properly = RIM fault.(see my other post: My Bridge connects, it exchanges data like passwords, number of unread emails and my playbook notifies me when someone calls my BB, but it does NOT unlock)
Strike 2) All this used to work fine during the 90d grace suport period (apart from the flaky bluetooth issue that required a hard reboot of the BB whenever the connection was broken in a bad way)
Strike 3) Now, after a PB OS upgrade (which I faithfully applied), several phone upgrades (due to another problem) and the latest Bridge application install, it all doesn't work anymore, 100 days after I bought the flipping thing. so I have a fancy ebook reader, not the productivity enhancing tool I can use on the go.
So now I am stuck with a forum that can't help, a technical database that does not contain this support information and a broken RIM application on RIM Hardware and O/S that I paid a lot of money for. And now they want more to look at this incident????? I am sorry but if this was a problem caused by usage, configuration or any other user error, I could understand it. But this is all completely in RIMs ballpark. I have done everything right. It connects. It just DOES NOT WORK!!!!!
As I said in my other post, an evaluation of the PB in my company is ongoing as a possible management tool by people I know quite well, as I work in the area, but my advice would definitely be to stay away until basic functionality like emails, attachments, calendars etcetera are all suitably solved and usable by the average manager with sausage fingers and no clue about bluetooth, hard reboots and who won't be able to hold down the power, + & - buttons at the same time as the fingers won't fit!!
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Support for xbox is not working!!!

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