Support Forum

I just want to say that I have never been as happy with a support forum as I am with this one. I have participated in a number of these and have generally found them lacking. My experience here as a newbie has been absolutely great.

You're very welcome... and thank you for the kind comments.
I don't know that I have helped out any, but we have some great volunteers users here who do a great job and care a lot to work with users.
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My macbook air will not connect to the internet due to a self assigned IP address. I have tried trawling the support forums, but either I can't understand the suggestions, or they don't work. Please explain to me in simplest terms how to fix this. Thanks!

My macbook air will not connect to the internet due to a self assigned IP address. I have tried trawling the support forums for hours, but either I can't understand the suggestions, or they don't work. Please explain to me in simplest terms how I can fix this. Many thanks!

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

Can't access Aperture support forum

Hi all, not sure whether this is the right place to report a problem with the Aperture Support forum - I couldn't find anywhere to report the problem so posted here. When I try to enter it I get the following error message
"Unsupported Browser detected.
Announcement: Apple Support Communities has discontinued support for your current browser.
In order to provide the best platform for continued innovation, Apple Support Communities suggests using the latest version of Safari."
I am using Safari Version 7.1 (9537.85.10.17.1) and I can access the other forums without any problem.
Thanks in advance

I just got this too, on Firefox, in Private Browsing mode. I was trying to access How to remove Adware? when it redirected to the same page as fleetwood reported. I've attached a screenshot. I'm using Firefox 33.0 on Mavericks 10.9.5. I'm not sure if this is the right forum for this either.
UPDATE: The link works fine now.

Performance Issues with the Support Forum

Thank you for visiting the new HP Consumer Support Forums.
We know that the site is having intermittent performance issues. We are actively working on the issue and hope to have it resolved shortly.
See you on the boards.
GarenT
One of the HP Forum Admins.
Message Edited by DaniW on 11-21-2008 07:24 AM
HP Product Expert for the Officejet Pro X Series.
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!

We have just completed an enhancement to the Forum and believe you should see much better site performance
THANKS!
DaniW
HP Forum Admin
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

How do you find what you posted to the support forum?

Last night I posted a question about Firefox being unable to load certain https URLs, but now I can't find it. I would like to be able to find it to see if anyone has made any helpful replies. In the forum settings, I have the following checkboxes:
Watch forum threads I start:
Watch forum threads I comment in:
Watch KB discussion threads I start:
Watch KB discussion threads I comment in:
Send emails for private messages:
All of the above settings are checked, but I can't find where in the interface for these forums I should go to view the threads and comments that I am "watching."
I will bookmark this present support topic so that I can return to it later.
thank you for any help you can provide!

ha ha ha oh my god...
okay, thank you for the help... I see what the problem is... this web site's UI has a shortcoming...
this URL:
https://support.mozilla.org/en-US/home
appears to be the home page of the forums... but it is not....
the home page of the forums is buried in a link off to the side in a list labeled "For Contributors"... I mean... by seeking help in the forums, I'm now a "contributor"? ehhh... English... It'd be nice if the UI designers would use it...
the home page to the forums is found via this URL:
https://support.mozilla.org/en-US/questions
See... whoever named that URL had the right idea... instead of
https://support.mozilla.org/en-US/contributors , the person used:
https://support.mozilla.org/en-US/questions
hmmm.... now if the heading on the right said:
"For people with questions"
then I would have scanned it more closely, and I would have noticed "Support Forum Home" in the list.
I think the fact that so many people use Firefox is really a testament to how bad the other software out there really is, not to how good the Firefox stuff is or how responsive the firefox people are... E.g. is anyone going to actually learn from my above experience, and make the support forums easier to find?
Is anyone going to actually put a link to the forums in the dashboard for the account that is used to log into the forums?
No, not a chance...
I mean, yes, I get that the link to the forums home page is always in the footer at the right, but come on, for crying out loud... so are stupid advertisements... it's a footer or side bar or whatever you want to call it... people are trained on a subconscious level, by now, to ignore that crap. If you were going to design a forum, would you take the most important links, and put them off to the side, where they are less likely to be noticed?
This is what I see when I bring up my dashboard:
https://support.mozilla.org/en-US/user/630258
I mean, if you are a small time developer, with a few thousand users, you probably don't have the time or the resources to make something that's optimal... but when you have millions upon millions of users... optimizing your interface might be worth looking into.... you know... auditing the performance and effectiveness of your UI now and again might be a good idea... You take the few minutes that you waste a user with a confusing counter-intuitive non-standards-based interface, and you multiply that by millions of users, and what can I say... that's a *lot* of waste.
You don't even have an index of forum content... everything is found by searching... Imagine if you walked into a library, and they had NO catalog.. Instead, all books just tossed into a database, and the only way to find anything is by searching. That would be... just incredibly stupid.... That is what this forum interface is.

Firefox is not able load any websites but others programs can. i tried everything given in the support forum but nothing worked out. so can you please help me out with it?

firefox is not able to load any websites... i tried everything given in the support forum under the topic firefox is not able to load any websites but other programs can.. but still i am facing the same problem. so please help me out with this issue!!

firefox is not able to load any websites... i tried everything given in the support forum under the topic firefox is not able to load any websites but other programs can.. but still i am facing the same problem. so please help me out with this issue!!

How do I get help if neither the database nor the Community Support forum helps with my problem?

I have been having a problem with downloads stopping for several minutes every 30 minutes plus at the same time I cannot load or refresh any websites for as long as the seizure lasts. while at the same time torrent downloads continue without a hitch. I disabled all my extensions and plug-ins, ran FF in safe mode, stopped the torrent download to see if that was somehow causing it, searched the database for several hours, and asked for help on the community support forum, none of which helped. If I can't get more support I will ahve to stop using FF altogether, which would be a shame after using it for many years

Did you download another browser to see if happens there too ? as you said in : https://support.mozilla.org/en-US/questions/931731
also, try to disable antivirus and firewall and check it again.
thank you

Is there a Mpeg Streamclip support forum?

Is there a Mpeg Streamclip support forum?
I'm trying to convert AVCHD files on a Powerbook G4 and get an "Unsupported File Type" error.
VoltaicHD is able to convert the same AVCHD source file in question.
Any help would be much appreciated!

Fitz Townsend wrote:
Is there a Mpeg Streamclip support forum?
no, but Stefano is a very helpful person:
http://www.squared5.com/svideo/contact.html
afaik, AVCHD isn't supported by SC, only the .mts files within the AVCHD-folders..

Author Name in Support Forum

How to Change Author Name in Support Forum??

It's not possible to change this by yourself but please send me a PM with the alias you want and i'll change it for you.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

General Q. about creating a support forum

I'm trying to create a simple support forum and I have some basic questions:
1. Should I use Java to process the back-end or is there a simpler solution to developing a forum?
2. Where do simple support forums store their data? What databases do they use?
3. Are there templates I could use to accomplish this?
Thank you.
JJ

Actually let me amend that a little. It absolutely is uniformed, but I've been doing some work with webservices and tomcat lately and certainly wouldn't call setting all that up straight-forward. Not compared to putting some php files up and calling an install script or two.
So maybe I don't mean to say that it isn't Java's forte, just that the learning curve is a bit higher.

How do i unregister from blackberry support forum

How do I unregister from blackberry support forum?

There's no formal method of doing so. You could PM a mod and request it, otherwise just don't post or show up anymore.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Dear: HP Support Forum. My laptop computer suddenly restarted without my volume activated.

Hello. HP Support Forum. My Audio/Volume system on my HP Laptop computer suddenly went silent? Can you help me? Thank You.
Kevin L. Clay, Jr. "Kevin Chris J"

Hi,
Try this: http://h30434.www3.hp.com/t5/Desktop-Operating-Systems/HP-Support-Assistant-not-working-on-Win7/m-p/...
I believe that the cloning might be the issue because the original configuration has been changed. Simple uninstall and reinstall again could possibly solve the issue as well..
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

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Having worked in technical support myself (not for HP), I can tell you that 99% of employees know nothing more about using computers than the people who ring up and request help.
It is easier and cheaper for HP to provide the "illusion" of support than providing *actual* support. This is why most of the support staff are unable to answer more than the most simple questions. It is also why HP refuse to provide support for anything more than a year old - they know most people will give up and just buy another product.
Being in the similar position of trying (and failing) to get support, I can say that I will definitely not be buying a HP product again in future.
"Fool me once, shame on you. Fool me twice, shame on me..."

I am using OS 10.7 Lion. Quicktime will not play avi files. One support forum gave 2 links to get them but I got a 404 error. Can anyone help?

I am using OS 10.7 Lion. Quicktime will not play avi files. One support forum gave 2 links to get the proper codecs but I got a 404 error. Can anyone help?

You can also use VLC
http://www.videolan.org/vlc/download-macosx.htm
It woks very well, can read almost anything, and also lets you do conversions to other formats.

Can anyone tell me why I am unable to log in to the HP Support Forums?

I am unable to log-in to HP Passport or Forums. I use the same id/password that I've used for years and everytime I try to log-in to the forums or HP Passport, it takes me right back to the sign-in page. I've even tried registering with different user id/password and it always tells me it is already in use. I emailed HP Global Support and no help there.

Hello CalvinP.
Well, I used the link you provided, changed my password (again) and it took me to the HP Forums. My forum ID was at the top right. When I clicked on the subject Other Desktop etc., it took me to the HP Passport sign-in page. There, it showed my email address and p/w (all stars). I clicked on Sign-In and it recycled back to the sign-in. So, I tried again using my email address and the p/w I just changed to. Error message saying the user id or password incorrect. I then tried using my forums ID and new p/w and same thing. I then closed that out, reopened Chrome, searched for HP Support Forums, clicked on a link and what opened was the Forum home page showing I was logged-in (my forum user ID (khone) was in the upper right. When I clicked on a subject area, it again took me to the HP Passport sign-in page and I could not sign-in. Again, I closed Chrome, reopened, did the search and clicked on a link and it took me to the forum home page with me already logged-in. The only way I am able to respond to you, or anyone else, is to click on my user id and it takes me to the posts I have made. That is the only way that I can respond to anyone. I am still unable to access any of the subject areas or make a post. If I try, I end-up back at the HP Passport sign-in page.
As I said before, I have absolutely no idea what has happened or what HP has in their files for my user id/password. I have reset my id/password several times by both email links and by answering the security questions. But evertime I try to log-in @ HP Passport, I always get the same error message - user id or password incorrect. If I try to log-in straight in the Forums, it always takes me to the HP Passport sign-in page.
In Febuary 2013, I emailed HP Global Support, spoke to a Pia and Andrea on another subject and also mentioned this. They said they would pass it on to the webmaster because their might be a problem with the website. Never heard a thing until I received an email from a Kavitha saying they were closing the issued because they hadn't heard from me. Naturally they didn't because I never heard from them.
I'm totally frrustrated with not being able to access the forums to see if anyone can provide solutions to problems I occasionally have with my new computer. I'm at the point of just giving-up as I'm exhausted from the number of times I've tried and that this has been going on for almost two (2) months.
Thanks again CalvinP. If you have any other ideas, please let me know.

I log in to 'HP Enterprise Business Community' and 'Consumer Support Forums' with the same username?

Hi,,
I am expecting that I must use a different user ID to log in to each of 'HP Enterprise Business Community' and 'Consumer Support Forums.'
However, I am logged in to both with the same user id.
Then, how to get to my subcriptions I posted in each forum?
Although I log in to the 'HP Enterprise Business Community ' and Consumer Support Forums' with same user name, when clicking on my user name while logged in to 'Consumer Support Forums'. , then I only noticed my posts posted at this forum. However, thos posted in HP Enterprise Business Community, I didn't find them. To see them, then I must click on my usename while logged in to HP Enterprise Business Community.
Could you please confirm this for me?

The Enterprise and Consumer forums are separate communities. Even if you use the same username, you need to go to them separately to view your subscribed threads.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

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